RICS Retail Software


 

RICS offers a single solution that enables retailers to ring sales, control inventory, manage customer loyalty, and integrate with other applications to run their businesses. The cloud-based system allows retailers to access multiple stores’ real-time data from any location.

Retailers have access to their data anywhere at any time, allowing users to view real-time inventory data to order products and automate buying for high-performing inventory. An unlimited amount of custom fields can be created to analyze any product, customer, or store.

Additionally, RICS includes customer loyalty and frequent buyer programs, and it tracks all customer purchase histories. It also integrates with debit, credit, and gift card programs to improve checkout speeds and reduce manual errors.

The company has 30 years of experience in the retail software industry and works with retailers ranging from independent single stores to multi-store corporate and franchised operations.

 

RICS - Dashboard
 
  • RICS - Dashboard
    Dashboard
  • RICS - Inventory
    Inventory
  • RICS - Mobile POS
    Mobile POS
  • RICS - POS
    POS
  • RICS - Report List
    Report List
  • RICS - RICS Software
    RICS Software
Supported Operating System(s):
Windows 7, Windows Vista, Web browser (OS agnostic), Windows 8

15 Reviews of RICS

 

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Software Advice Reviews (9)
More Reviews (6)

Showing 1-9 of 9

Julie from Educational Outfitters Franchising
Specialty: Apparel & fashion

December 2015

December 2015

RICS is a great business solution

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The RICS team went out of their way to truly understand our unique business model and help us find ways to adapt their system to our needs.

Likes Least

The few things we had problems with the RICS team worked diligently to correct and those things are no longer issues.

Recommendations

Talk to the experts at RICS about your business today!

 
 

Kelly from PACERS RUNNING
Specialty: Sporting goods

November 2015

November 2015

Went live with RICS July 9, 2012. It changed how we do business.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The ability to have accurate data to make sound purchasing and inventory control decisions.

Likes Least

Inability to integrate our rewards program in with online sales. The platform was not written for IOS. Hardware has not kept up with todays needs, no clean mobile sales option.

Recommendations

Make sure the back office and POS are both adequate and meet the needs of your business.

 
 

Molly from New Balance Sarasota
Specialty: Other specialty retailer

November 2015

November 2015

Great Experience allowing us to grow our business!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Up to the minute access to our sales and inventory details. Great Customer Service. Also love that our vendors can upload information on SKU's and UPC's, saving us time and money.

Likes Least

Keeping up with technology is a constant battle although RICS does a great job of giving us new tools all the time. I would love to have a CRM tool built into RICS for marketing purposes.

Recommendations

Think Big! RICS is always willing to listen to ideas that would make their solution better.

 
 

Grant from St. Louis Scott Gallagher, LLC
Specialty: Apparel & fashion

November 2015

November 2015

I have had an overall positive experience using RICS

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Each system isn't without its challenges but the support team at RICS has been great to work with and have helped us through any situation, no matter how large or trivial.

Likes Least

There are a variety of nuances with each program and it is a matter of learning the software before you're comfortable. I'm comfortable enough with RICS that there aren't any detrimental drawbacks.

Recommendations

One of the selling points for us was the integration with Shopify for our online business. This is certainly a large chunk of our business and will only continue to grow in the coming years.

 
 

Sandra from Shiekh Shoes LLC.
Specialty: Footwear / shoes

November 2015

November 2015

Great Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The software is easy to use. The sales and Inventory reports contain all the necessary metrics to help make smart business decisions.
The RICS team is great! They work closely with their clients to help find solutions within the software.

Likes Least

The only issue I have with the software is that you cannot cancel a report once it has begun running.

Recommendations

I recommend to anyone evaluating this software to take the time and get all the details. This software contains many solutions for your everyday business needs.

 
 

Kevin from TAF Franchising LLC
Specialty: Footwear / shoes

November 2015

November 2015

RICS Software Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The software is very easy to use at the POS and the back office. RICS continues to be a good partner and takes on new initiatives as a partnership and that is important.

Likes Least

The reporting needs more flexibility, need to be able to query multiple items in one report versus pulling items from separate areas and combing them via excel or CSV.

Recommendations

This software is ideal for any footwear specialty retailer, the reporting and hierarchy has the optimal set-up to operate in this environment. RICS also has flexibility so it can work on any retail industry with a few industry specific modifications.

 
 

Karoline from Harry's Boots
Specialty: Other specialty retailer

September 2015

September 2015

Better than Quickbooks POS! Great Reporting!!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I have support during my business hours and they speak clear English. Reporting is very detailed and organized compared to my past products and my time receiving has been cut down over 50%!

Likes Least

With their recent updates I seem to keep coming across LOTS of "bugs".

Recommendations

Get into contact with someone who uses this product in your industry. Let them give you feedback of the system and how it really works and make sure it fits your needs.

 
 

Joel from Morris Costumes
Specialty: Other specialty retailer

September 2015

September 2015

Outstanding Technical Support during Annual POS Workstation updates

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is great to know that each year we are able to work with a product that is stable and consistent in appearance and function. We have had minimal configuration issues when setting up and updating our POS Workstations each Halloween season. What few issues we do run into a rapidly resolved and then the RICS Tech team enables us to fix and manages those issues on our own if we wish. This helps us make the best use of our time in getting our workstations updated.

Likes Least

I have no complaints about the product of the technical support we have received.

Recommendations

The RICS team is very experienced and are able to assist customers at all levels of experience. I feel that the best teamwork between the customer and RICS is achieved if you are able to provide a technical resource with a solid PC and WINDOWs background but from what I have seen over the past 7 years, this would not be required. RICS products and their support members get my highest recommendation!

 
 

Lea from Tootsies Ponte Vedra
Specialty: Footwear / shoes

July 2014

July 2014

Pleasantly surprised by ease of use and functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The POS module is very intuitive and easy to learn then utilize. The reporting capabilities are excellent for either a small business like mine or larger enterprises. I can now provide much improved customer satisfaction and manage my inventory. All the people from sales, training, and support are excellent to work with.

Likes Least

I haven't found anything negative about my experience thus far.

Recommendations

I do believe the software is designed more for footwear than for other retail products.

 
 
 
Showing 1-6 of 6

Nicole from Sara Campbell

November 2015

November 2015

Great Customer Service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Overall experience with Rics has been great! The POS and back office are very user friendly and intuitive. Their customer service is their strength. As our company grows, they have become a strategic partner.

Source: Capterra
 

Peter from New Balance

November 2015

November 2015

I manage the relationship between RICS software and the New Balance Licensed Stores.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Overall, my experience with the RICS team has been very positive. Both organizations have created a close partnership over the years. Our initiatives and strategies have been embraced by RICS and we continue to work collaboratively. I look forward to achieving our goals and confident that we will continue to grow our businesses together.

Source: Capterra
 

Bob from Athletic Annex

November 2015

November 2015

RICS is a robust POS software which gives us the flexibility we need as a small business.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

All software has periodic bugs and issues. When this occurs RICS customer support works diligently to solve the issue and get us back up and running.

Source: Capterra
 

David from New Balance

November 2015

November 2015

I have worked with RICS software for over 5 years and found it the best value

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The system has evolved over the last 5 years, but what I found, all along is the commitment to what is fair to the retailer. when issues do come up, They are the first to admit mistakes but also take a can do attitude to make it right.
It has been a pleasure working with RICS. We consider them a strategic partner.

Source: Capterra
 

James from Longhorn Saddlery

November 2015

November 2015

Lately there seems to be problems popping on a regular bases.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

At times I wonder if I'm the only one that has problems with Rics . The hardware for the system has problems that I've brought to your attention numerous times. Zebra printer will not print jewelry labels. Partners pole display looses connection and your tech support was unable to fix so I have to call in my computer repair man to figure it out and fix it at my cost. Xcharge has been a headache with cards not reading. Talked to Global credit cards and they seem to think it is on your end and you say its on their end. These are three problems that have been there since switching to Rics Enterprise years ago. I have been very patient , but these things need to be addressed.

Source: Capterra
 

Stephanie from R&G Shoes (DBA- SHU)

November 2015

November 2015

We have had this software for decades- since the beginning and I find it endlessly frustrating.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

While I'm sure every software system has its quirks. It seems every solution they devise is one step forward- 2 steps back.
There are so many glitches in the system and I have mostly given up on calling or emailing for a solution because I'm usually told, 'it isn't a problem.' Well I'm in customer service and I think that if I think it is a problem, it is a problem.

Source: Capterra