RICS Retail Software


RICS is a cloud-based inventory management and POS solution that helps retailers to ring sales, control inventory, manage customer loyalty, and integrate with other applications to run their businesses. The solution allows retailers to access multiple stores’ real-time data from different locations.

Retailers have access to their data anywhere at any time, allowing users to view real-time inventory data to order products and automate buying for high-performing inventory. An unlimited amount of custom fields can be created to analyze any product, customer, or store.

Additionally, RICS includes customer loyalty and frequent buyer programs, and it tracks all customer purchase histories. It also integrates with debit, credit, and gift card programs to improve checkout speeds and reduce manual errors.

Support is offered via phone during business hours, email, FAQs and through online resources.

Supported Operating System(s):
Windows 7 , Windows Vista , Web browser (OS agnostic) , Windows 8

18 Reviews of RICS

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  • Bob from NBD

    Specialty: Franchise

    Number of employees: 11-50 employees

    July 2018

    up to date

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    up to date access to anything and everything, nice that vendors can upload on their end also, anything to save time helps

    Cons

    once you learn all the ins and outs of the program, then it becomes easy, but it can be hard to figure that out in the beginning

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • suzie from V&A

    Specialty: Footwear / shoes

    Number of employees: 11-50 employees

    January 2018

    Overall a disappointment

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ability to do multiple things. It allows you to create PO's, allows for (the worlds worst) inventory management, and gives you multiple store ability.

    Cons

    Product says its ideal for retail/inventory management but you can't even upload images of inventory-HUGELY INCONVENIENT. There is no ability to turn a product "off" or make it dormant if you no longer carry a product or it was a limited edition item- I don't want to delete it all together for reporting/look up purposes but I don't need it in my main inventory. Horrible look to the system- not easy on the eyes. Hard to search/look up inventory; I'd like a "cover all" search option added. not just by SKU or Brand or color or description. Rics just seems overall outdated.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Shelby from RGIS

    October 2017

    Easy to use!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The RICS software was very easy to catch on to. The device itself, worked great most of the time. If I had any issues with it I was able to log onto another device with ease and continue my job where I left off. I really liked that there was an optional finger scanner. It helped me with my speed and accuracy when taking inventory. I didn't work with the reports from the product that I was taking inventory for, but it seemed very simple for my managers. Any time that we had issues with RICS customer support was very attentive and helpful.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Julie from Educational Outfitters Franchising

    Specialty: Apparel & fashion

    December 2015

    RICS is a great business solution

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The RICS team went out of their way to truly understand our unique business model and help us find ways to adapt their system to our needs.

    Cons

    The few things we had problems with the RICS team worked diligently to correct and those things are no longer issues.

  • Kelly from PACERS RUNNING

    Specialty: Sporting goods

    November 2015

    Went live with RICS July 9, 2012. It changed how we do business.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The ability to have accurate data to make sound purchasing and inventory control decisions.

    Cons

    Inability to integrate our rewards program in with online sales. The platform was not written for IOS. Hardware has not kept up with todays needs, no clean mobile sales option.

  • Molly from New Balance Sarasota

    Specialty: Other specialty retailer

    November 2015

    Great Experience allowing us to grow our business!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Up to the minute access to our sales and inventory details. Great Customer Service. Also love that our vendors can upload information on SKU's and UPC's, saving us time and money.

    Cons

    Keeping up with technology is a constant battle although RICS does a great job of giving us new tools all the time. I would love to have a CRM tool built into RICS for marketing purposes.

  • Nicole from Sara Campbell

    November 2015

    Great Customer Service

    Ease-of-use
    Quality
    Support

    Overall experience with Rics has been great! The POS and back office are very user friendly and intuitive. Their customer service is their strength. As our company grows, they have become a strategic partner.

    Review Source: Capterra
  • Grant from St. Louis Scott Gallagher, LLC

    Specialty: Apparel & fashion

    November 2015

    I have had an overall positive experience using RICS

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Each system isn't without its challenges but the support team at RICS has been great to work with and have helped us through any situation, no matter how large or trivial.

    Cons

    There are a variety of nuances with each program and it is a matter of learning the software before you're comfortable. I'm comfortable enough with RICS that there aren't any detrimental drawbacks.

  • Sandra from Shiekh Shoes LLC.

    Specialty: Footwear / shoes

    November 2015

    Great Experience

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The software is easy to use. The sales and Inventory reports contain all the necessary metrics to help make smart business decisions.
    The RICS team is great! They work closely with their clients to help find solutions within the software.

    Cons

    The only issue I have with the software is that you cannot cancel a report once it has begun running.

  • Peter from New Balance

    November 2015

    I manage the relationship between RICS software and the New Balance Licensed Stores.

    Ease-of-use
    Quality
    Support

    Overall, my experience with the RICS team has been very positive. Both organizations have created a close partnership over the years. Our initiatives and strategies have been embraced by RICS and we continue to work collaboratively. I look forward to achieving our goals and confident that we will continue to grow our businesses together.

    Review Source: Capterra
  • Bob from Athletic Annex

    November 2015

    RICS is a robust POS software which gives us the flexibility we need as a small business.

    Ease-of-use
    Quality
    Support

    All software has periodic bugs and issues. When this occurs RICS customer support works diligently to solve the issue and get us back up and running.

    Review Source: Capterra
  • Kevin from TAF Franchising LLC

    Specialty: Footwear / shoes

    November 2015

    RICS Software Review

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The software is very easy to use at the POS and the back office. RICS continues to be a good partner and takes on new initiatives as a partnership and that is important.

    Cons

    The reporting needs more flexibility, need to be able to query multiple items in one report versus pulling items from separate areas and combing them via excel or CSV.

  • David from New Balance

    November 2015

    I have worked with RICS software for over 5 years and found it the best value

    Ease-of-use
    Quality
    Support

    The system has evolved over the last 5 years, but what I found, all along is the commitment to what is fair to the retailer. when issues do come up, They are the first to admit mistakes but also take a can do attitude to make it right. It has been a pleasure working with RICS. We consider them a strategic partner.

    Review Source: Capterra
  • James from Longhorn Saddlery

    November 2015

    Lately there seems to be problems popping on a regular bases.

    Ease-of-use
    Quality
    Support

    At times I wonder if I'm the only one that has problems with Rics . The hardware for the system has problems that I've brought to your attention numerous times. Zebra printer will not print jewelry labels. Partners pole display looses connection and your tech support was unable to fix so I have to call in my computer repair man to figure it out and fix it at my cost. Xcharge has been a headache with cards not reading. Talked to Global credit cards and they seem to think it is on your end and you say its on their end. These are three problems that have been there since switching to Rics Enterprise years ago. I have been very patient , but these things need to be addressed.

    Review Source: Capterra
  • Stephanie from R&G Shoes (DBA- SHU)

    November 2015

    We have had this software for decades- since the beginning and I find it endlessly frustrating.

    Ease-of-use
    Quality
    Support

    While I'm sure every software system has its quirks. It seems every solution they devise is one step forward- 2 steps back. There are so many glitches in the system and I have mostly given up on calling or emailing for a solution because I'm usually told, 'it isn't a problem.' Well I'm in customer service and I think that if I think it is a problem, it is a problem.

    Review Source: Capterra
  • Karoline from Harry's Boots

    Specialty: Other specialty retailer

    September 2015

    Better than Quickbooks POS! Great Reporting!!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I have support during my business hours and they speak clear English. Reporting is very detailed and organized compared to my past products and my time receiving has been cut down over 50%!

    Cons

    With their recent updates I seem to keep coming across LOTS of "bugs".

  • Joel from Morris Costumes

    Specialty: Other specialty retailer

    September 2015

    Outstanding Technical Support during Annual POS Workstation updates

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It is great to know that each year we are able to work with a product that is stable and consistent in appearance and function. We have had minimal configuration issues when setting up and updating our POS Workstations each Halloween season. What few issues we do run into a rapidly resolved and then the RICS Tech team enables us to fix and manages those issues on our own if we wish. This helps us make the best use of our time in getting our workstations updated.

    Cons

    I have no complaints about the product of the technical support we have received.

  • Lea from Tootsies Ponte Vedra

    Specialty: Footwear / shoes

    July 2014

    Pleasantly surprised by ease of use and functionality

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The POS module is very intuitive and easy to learn then utilize. The reporting capabilities are excellent for either a small business like mine or larger enterprises. I can now provide much improved customer satisfaction and manage my inventory. All the people from sales, training, and support are excellent to work with.

    Cons

    I haven't found anything negative about my experience thus far.

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