Sapaad software


Sapaad is a cloud-based point of sale (POS) system designed for food businesses, such as cafes, fast food and full-service, walk-in, dine-in, take-out and home delivery. It offers point-of-sale (POS), customer relationship management (CRM), back office management, inventory management, delivery management and reporting within a suite. It also features a mobile and tablet application for iOS and Android devices.

Sapaad feature multi-location management, which enables users to monitor business from a single screen and make changes to menus across locations. The product is compatible with touchscreens and standard click screens.

Sapaad also offers inventory management, customer management, e-commerce/online ordering and delivery call center as add-on modules. Sapaad also offers integration with accounting, warehouse management and merchandise planning systems, such as Xero and Tally.

Sapaad features monthly subscription pricing based on the number of users and locations. The solution also allows users to connect to multiple devices.

Supported Operating System(s):
Web browser (OS agnostic)

20 Reviews of Sapaad

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  • Thariq from Chinese Palace Group

    Number of employees: 51-200 employees

    August 2018

    Complete end-to-end POS solution

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Sapaad is an end-to-end solution for a POS system. We have various different brands and Sapaad is our go-to POS system for all 20 outlets. It gives us consistency across all our brands which makes it easy to manage.

    Sapaad's support structure is good. They recently conducted training for all our staff from all our brands. Their team is really easy to work with and seem to appreciate their customers.

    Cons

    We have a requirement for customer-facing​ screens that we have already recommended to the Sapaad team.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Salahudheen from Koryo by Chinese Palace Group

    Number of employees: 11-50 employees

    August 2018

    Deployment was a breeze

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to deploy and get started. We actually set it up ourselves. It's that simple yet powerful. The live reporting is good. Overall we're very happy with the software.

    Cons

    There are no complaints from our end. If we face an issue with the operations, their customer service team are prompt to assist.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Mohammed from Din Tai Fung - Chinese Palace Group

    Number of employees: 11-50 employees

    August 2018

    As easy as using your phone

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Excellent system and customer service. We attended the training session at their office and it was very insightful. The software is easy to understand and use even if you don't have any prior POS tech experience. It's as simple as using a smartphone.

    Cons

    We don't have any drawbacks. It's a good software overall.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Khaja from Jolibee (Resolute Group)

    Number of employees: 11-50 employees

    August 2018

    Always improving the features

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use and learn by anyone, no proper training is required to adapt to Sapaad in your business. That's the nature of the application. We can access all the reports required to analyze and forecast sales. Overall, it's pretty good. We are very happy with it.

    Cons

    Sapaad is always improving with new features and updates. Recently they launched the online payment gateway for online ordering which is great. So we have no complaints. We raise feedback and feature requests when required but also give them the space to do a full feasibility study and evolve the software.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Siljo from Ente Malabar/Asia Kitchen (Resolute Group)

    Number of employees: 11-50 employees

    August 2018

    Excellent CRM and delivery tools

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The CRM is extremely user-friendly. It gives us great tools and insights into customer information that makes engaging with the customer a lot more effortless. Our customers seem to appreciate it as well.

    Sapaad has excellent cloud printing network that automatically detects the customer's location based on their information and prints the order at our nearest branch.

    Cons

    There should be a field in the CRM to record customer complaints while the call center agent is taking orders. Also, recording the makani number helps delivery drivers with GPS tracking of the customer's​ location.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Shafeer from Chowking - Resolute Group

    Number of employees: 11-50 employees

    August 2018

    Comprehensive and cost-effective

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We run our entire delivery and online ordering operations with Sapaad. Sapaad has been significant in streamlining our operations right from setting up a central call center and building a master CRM for all our 15 locations.

    They also have a strong support team on ground. They really take ownership of what they do. Any problem is resolved within a matter of minutes.

    Cons

    We have feature requests that we have communicated to the support team in Sapaad.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Ahmad from Barrick General Trading LLC

    December 2016

    Easy to setup and get info

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Setting up a POS can be difficult. But snapped has helped us to set it up in few mins and run. Specially good for events. Secondly, it helps one go over time to time statistical data in terms of sales and assists operations team to look forward to planning inventory.

    Review Source: Capterra
  • Ahmed from Burger County

    Number of employees: 11-50 employees

    December 2016

    Good and can get better!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I generally like the product, but we need to enhance few things in inventory: 1) no report that gives us purchases by item. 2) no report that gives us consolidated or combined inventory for all locations for a certain date.

    Pros

    Simple covers most inventory related functions support having central kitchen through "Production" which many systems lack.

    Cons

    One of the weakest POS systems:
    - Does not support offers like discounts on certain days or hours, discounts related to check balance, discounts related to specific customers or groups.
    - Can not add modifiers for combos!!
    - Combos options and forced questions are not as smart as other systems.
    - Does not allow us to define the forced question "Dine in" or "take away"

    Review Source: Capterra

    Response: Sapaad, Ativistar

    December 2016

    Thank you for your valuable feedback. One of the cool things about Sapaad is how frequently and continuously we update and improve it. In fact, we've designed Sapaad and its infrastructure to use the latest in technology so that it's conducive to rapid update. Just visiting our blog at www.sapaad.com/blog will give an insight into our philosophy if actively growing our product, and I'm sure you'll vouch for this yourself considering the number if improvements and upgrades we've added for free since you came on board. On this note, we'd like to say that we've got lot of cool updates coming up during 2017, many of which not only address your feedback but will enhance your workflow and business reporting even further. We will update our blog and also notify you when these updates go live.

  • Oofrish from Kebab Bistro

    Number of employees: 11-50 employees

    August 2016

    Accessibility to real-time sales information, even remotely!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    At Kebab Bistro, we believe in quality and authenticity, in the food we offer and in the way we operate our business. It was very important to us that we pick a POS that helps us stay connected to our business and be in control of the quality of our operations. Sapaad¿s dashboard gives me a complete overview of my restaurant¿s sales anytime I want, even remotely; great for keeping tabs on what¿s happening. The Sales Summary report is particularly impressive. I can access information on total revenue, discounts, category-wise sales, and even monitor my staff¿s individual performance. There is practically no after sales service required at all once you are on with it. In spite of that, if there is any occasional clarification required, their help line is very prompt and courteous. Overall, Sapaad has been extremely smooth and effective; I can totally vouch for it.

    Review Source: Capterra
  • Justine from Basiligo

    August 2016

    Cost-effective, scalable solution for entrepreneurs!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Sapaad is the perfect solution for UAE-based entrepreneurs! It is cost-effective and scalable, and its easy-to-use dashboard enables small business owners to track and manage their daily operations from anywhere in the world. Sapaad is mobile-friendly and user-friendly, so everyone on the team from all different backgrounds are able to use the system easily. Sapaad¿s integrated inventory system and delivery tracking module makes it a perfect comprehensive solution for any start-up restaurant, at the right price. If you ever run into an issue or have questions, their friendly customer service team are quick to respond with a solution.

    Review Source: Capterra

    Response: Sapaad, Ativistar

    August 2016

    Thank you for your review! Entrepreneurs worldwide have expressed the same appreciation for Sapaad as an affordable and scalable POS solution. As Sapaad is cloud-based, it gives them a head start without having to invest hefty capital expenditure on premise-based software.

  • Darami from Sumo Sushi

    Number of employees: 51-200 employees

    July 2016

    Addressed all business challenges

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our Sapaad experience at Sumo Sushi has been amazing. Sapaad addressed all business challenges that we had in the past. It covers all operational requirements of a restaurant POS that has helped us a lot in our administration. What first attracted us to Sapaad was the seamless implementation of their integrated call center module. It has really simplified our phone order management. With Sapaad, we love the fact that front office and back office operations are very easy to configure. And if we ever do require help, their Support team is extremely prompt and responsive. Sapaad¿s progress has been phenomenal since the day we signed up. The software is always evolving with new features and functionalities; I¿m excited to see what's in store.

    Review Source: Capterra
  • Ahmed from Wingsters

    Number of employees: 11-50 employees

    July 2016

    Greater control and visibility over my business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    At Wingsters, it was very important for us to have a system that gave us the ability to be more flexible and fluid in our business. That was the big decision-making factor that led us to sign up for Sapaad. Everything about Sapaad is fantastic; the implementation is smooth. We use Sapaad in more than one device - in a laptop and iPad, which we are able to move around with for events and community ripe markets. My team find Sapaad very simple to use - be it backend configurations or front office operations. Sapaad has given me the ability to have greater control and visibility over my business. One click on my screen and I instantly get a snapshot of where my business stands. I didn¿t have this ability previously. This has empowered my business decisions; there's simply no looking back.

    Review Source: Capterra
  • Nicky from Zen Dubai

    Number of employees: 11-50 employees

    July 2016

    Revolutionised our customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Sapaad has revolutionised our customer engagement. At Zen, we have more than 10,000 customers and each time a customer calls, thanks to Sapaad, we know them by name, we know their order history and favourites items. Sapaad has a fantastic ease of use. All of my staff can handle the software effortlessly. I have the ability to operate the online ordering module even when I'm home; one click on my tablet and the orders print directly at my restaurant. With Sapaad, I have instant access to critical sales information and several business insights. This has helped me make informed business decisions in our year-round assessments. It has given me the ability to strategise our marketing efforts more effectively. I would blindly recommend Sapaad to other business owners.

    Review Source: Capterra
  • Yann from Skinny Genie

    Number of employees: 11-50 employees

    July 2016

    Perfect solution for retail F&B

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Sapaad is the perfect comprehensive solution for retail F&B. It covers all modules that are essential in a restaurant point of sale. The ease of use is phenomenal. It can be handled very easily by my staff. One of the main features of Sapaad that we were attracted to was the integrated online ordering module. The fact that by simply adding a code to our website, we were able to develop our own online ordering operations. This feature, along with the home delivery management system has incredibly helped our business. Sapaad's SMS and Loyalty program features are great business-boosters as well. Overall, we are very happy with the system.

    Review Source: Capterra
  • Tahir from Moti Roti

    July 2015

    Easy to deploy, excellent product

    Ease-of-use
    Quality
    Support

    Sapaad has become an indispensable part of my business, and now with my mobile food gearing up, I'm taking Sapaad wherever I go! Sapaad runs online, in a browser, so we deploy it with just a data sim and an internet device, and we're up and running in minutes. Compare that to setting up a traditional POS! The offline mode comes in handy, and the "bump screen" feature is great to keep on top of the order queues. With the live Dashboard, I'm able to monitor my business from anywhere at anytime.

    Review Source: Capterra
  • Manan from Royal Kebab

    July 2015

    Simply amazing and amazingly simple!

    Ease-of-use
    Quality
    Support

    At Royal Kebab we pride ourselves on great food and quality service. And we strive ceaselessly to perfect our delivery process. We wanted a system that would bring everything together seamlessly, from calls, to the kitchen, to the delivery team. We also wanted to empower our staff to work smarter, and we wanted visibility into our business. Sapaad fit the bill. I was able to do the initial setup by myself in a few hours and test everything; amazing that you can do that with a POS. Sapaad's dashboard gives us live updates on business performance anywhere anytime, and the delivery management module lets us monitor and improve our delivery process and inceltivize our staff. The interface is modern and simple, and the call center module also frees us to centralize our call center at anytime.

    Review Source: Capterra
  • Iqbal from Curry Box / Noodle Box

    July 2015

    Changed the way I run my business!

    Ease-of-use
    Quality
    Support

    Sapaad has changed the way I view my business ¿ now I am always connected to it, and I have full visibility of every area of my operations, from home delivery efficiency, to staff performance, to individual transactions. I think Cloud-based POS are the future! I've also found the support and response of the Sapaad team to be refreshing ¿ they are immediate and accommodating.

    Review Source: Capterra

    Response: Sapaad, Ativistar

    July 2015

    Thank you very much Mr.Iqbal. I appreciate your kind words.

  • Farshad from Doner Kebab

    July 2015

    Phenomenal improvement over our previous software

    Ease-of-use
    Quality
    Support

    Sapaad is a phenomenal improvement over our previous software. Our Call Agents love it and have vocally expressed how much easier it is to use. Sapaad has therefore resulted in an improvement in our service levels and our delivery times. We've rolled it out across all our branches, and even our franchisees are adopting it.

    Review Source: Capterra

    Response: Sapaad, Ativistar

    July 2015

    Thank you Farshad

  • Syed from Mezbaan Hyderabad Restaurant

    July 2015

    Has benefited our organization greatly!

    Ease-of-use
    Quality
    Support

    We use every feature of Sapaad extensively across our chain. Sapaad has automated critical areas of our business and allows us to monitor operations centrally in real time. This gives us tremendous visibility and our operations have really benefited. I would recommend Sapaad without any hesitation.

    Review Source: Capterra
  • Jihad El Eit from Man'oushe Street

    June 2015

    We never believed IT can turnaround our business till we started using Sapaad

    Ease-of-use
    Quality
    Support

    We took one look at Sapaad and fell in love; now we're ditching our expensive on-premise POS across our chain and migrating all our restaurants to Sapaad. We're also able to build an affordable call-center into the business, something that was prohibitive earlier. The price is unbelievable for what we're getting.

    Review Source: Capterra

    Response: Sapaad, Ativistar

    July 2015

    Thank you Jihad for nice words.

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