Sapaad Software


 

Sapaad is a cloud-based point of sale (POS) system designed to work for all types of food businesses (cafes, fast food, full-service, etc). Likewise, Sapaad offers functionality to handle various ordering types, such as walk-in, dine-in, take-out and home delivery.

This solution is suitable for single locations all the way up to 101 or more. For multiple locations, Sapaad enables managers to monitor them from a single screen as well as make changes to menus at any location. Since Sapaad is Web-based, it’s accessible on any device with Internet access (working with both touchscreens and standard click screens).

Along with the stand alone POS software capabilities, Sapaad offers inventory management, customer management, e-commerce/online ordering and delivery call center as additional add-on modules. Sapaad also partners with other vendors to offer accounting, warehouse management and merchandise planning.

Sapaad features a subscription-based, pay-as-you-go model with five tiers for monthly payments based on the number of users and locations. All payment levels offer connection to unlimited devices. All plans also include the tablet app.

Sapaad has been around since 2012 and offers 24/7 support. It’s supported worldwide and offers iOS and Android-based apps.

 

Sapaad - Dashboard
 
  • Sapaad - Dashboard
    Dashboard
  • Sapaad - Menu screen
    Menu screen
  • Sapaad - Dining area
    Dining area
  • Sapaad - Delivery management
    Delivery management
Supported Operating System(s):
Web browser (OS agnostic)

13 Reviews of Sapaad

Showing 1-13 of 13

 

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Ahmad from Barrick General Trading LLC

December 2016

December 2016

Easy to setup and get info

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Setting up a POS can be difficult. But snapped has helped us to set it up in few mins and run. Specially good for events.

Secondly, it helps one go over time to time statistical data in terms of sales and assists operations team to look forward to planning inventory.

Source: Capterra
 

Ahmed from Burger County
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Good and can get better!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I generally like the product, but we need to enhance few things in inventory:
1) no report that gives us purchases by item.
2) no report that gives us consolidated or combined inventory for all locations for a certain date.

Pros

Simple covers most inventory related functions support having central kitchen through "Production" which many systems lack.

Cons

One of the weakest POS systems:
- Does not support offers like discounts on certain days or hours, discounts related to check balance, discounts related to specific customers or groups.
- Can not add modifiers for combos!!
- Combos options and forced questions are not as smart as other systems.
- Does not allow us to define the forced question "Dine in" or "take away"

Advice to Others

On the POS side, many functions are lacking and we think a lot can be done to improve this part of the system.

Source: Capterra
 

Oofrish from Kebab Bistro
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2016

August 2016

Accessibility to real-time sales information, even remotely!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

At Kebab Bistro, we believe in quality and authenticity, in the food we offer and in the way we operate our business. It was very important to us that we pick a POS that helps us stay connected to our business and be in control of the quality of our operations.
Sapaad¿s dashboard gives me a complete overview of my restaurant¿s sales anytime I want, even remotely; great for keeping tabs on what¿s happening. The Sales Summary report is particularly impressive. I can access information on total revenue, discounts, category-wise sales, and even monitor my staff¿s individual performance. There is practically no after sales service required at all once you are on with it. In spite of that, if there is any occasional clarification required, their help line is very prompt and courteous. Overall, Sapaad has been extremely smooth and effective; I can totally vouch for it.

Source: Capterra
 

Justine from Basiligo

August 2016

August 2016

Cost-effective, scalable solution for entrepreneurs!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Sapaad is the perfect solution for UAE-based entrepreneurs! It is cost-effective and scalable, and its easy-to-use dashboard enables small business owners to track and manage their daily operations from anywhere in the world. Sapaad is mobile-friendly and user-friendly, so everyone on the team from all different backgrounds are able to use the system easily. Sapaad¿s integrated inventory system and delivery tracking module makes it a perfect comprehensive solution for any start-up restaurant, at the right price. If you ever run into an issue or have questions, their friendly customer service team are quick to respond with a solution.

Source: Capterra
 

Darami from Sumo Sushi
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2016

July 2016

Addressed all business challenges

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our Sapaad experience at Sumo Sushi has been amazing. Sapaad addressed all business challenges that we had in the past. It covers all operational requirements of a restaurant POS that has helped us a lot in our administration.
What first attracted us to Sapaad was the seamless implementation of their integrated call center module. It has really simplified our phone order management. With Sapaad, we love the fact that front office and back office operations are very easy to configure. And if we ever do require help, their Support team is extremely prompt and responsive.
Sapaad¿s progress has been phenomenal since the day we signed up. The software is always evolving with new features and functionalities; I¿m excited to see what's in store.

Source: Capterra
 

Ahmed from Wingsters
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2016

July 2016

Greater control and visibility over my business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

At Wingsters, it was very important for us to have a system that gave us the ability to be more flexible and fluid in our business. That was the big decision-making factor that led us to sign up for Sapaad.
Everything about Sapaad is fantastic; the implementation is smooth. We use Sapaad in more than one device - in a laptop and iPad, which we are able to move around with for events and community ripe markets. My team find Sapaad very simple to use - be it backend configurations or front office operations.
Sapaad has given me the ability to have greater control and visibility over my business. One click on my screen and I instantly get a snapshot of where my business stands. I didn¿t have this ability previously. This has empowered my business decisions; there's simply no looking back.

Source: Capterra
 

Nicky from Zen Dubai
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2016

July 2016

Revolutionised our customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Sapaad has revolutionised our customer engagement. At Zen, we have more than 10,000 customers and each time a customer calls, thanks to Sapaad, we know them by name, we know their order history and favourites items.
Sapaad has a fantastic ease of use. All of my staff can handle the software effortlessly. I have the ability to operate the online ordering module even when I'm home; one click on my tablet and the orders print directly at my restaurant.
With Sapaad, I have instant access to critical sales information and several business insights. This has helped me make informed business decisions in our year-round assessments. It has given me the ability to strategise our marketing efforts more effectively. I would blindly recommend Sapaad to other business owners.

Source: Capterra
 

Yann from Skinny Genie
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2016

July 2016

Perfect solution for retail F&B

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Sapaad is the perfect comprehensive solution for retail F&B. It covers all modules that are essential in a restaurant point of sale. The ease of use is phenomenal. It can be handled very easily by my staff.
One of the main features of Sapaad that we were attracted to was the integrated online ordering module. The fact that by simply adding a code to our website, we were able to develop our own online ordering operations. This feature, along with the home delivery management system has incredibly helped our business. Sapaad's SMS and Loyalty program features are great business-boosters as well. Overall, we are very happy with the system.

Source: Capterra
 

Tahir from Moti Roti

July 2015

July 2015

Easy to deploy, excellent product

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Sapaad has become an indispensable part of my business, and now with my mobile food gearing up, I'm taking Sapaad wherever I go! Sapaad runs online, in a browser, so we deploy it with just a data sim and an internet device, and we're up and running in minutes. Compare that to setting up a traditional POS! The offline mode comes in handy, and the "bump screen" feature is great to keep on top of the order queues. With the live Dashboard, I'm able to monitor my business from anywhere at anytime.

Source: Capterra
 

Iqbal from Curry Box / Noodle Box

July 2015

July 2015

Changed the way I run my business!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Sapaad has changed the way I view my business ¿ now I am always connected to it, and I have full visibility of every area of my operations, from home delivery efficiency, to staff performance, to individual transactions. I think Cloud-based POS are the future! I've also found the support and response of the Sapaad team to be refreshing ¿ they are immediate and accommodating.

Source: Capterra
 

Farshad from Doner Kebab

July 2015

July 2015

Phenomenal improvement over our previous software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Sapaad is a phenomenal improvement over our previous software. Our Call Agents love it and have vocally expressed how much easier it is to use. Sapaad has therefore resulted in an improvement in our service levels and our delivery times. We've rolled it out across all our branches, and even our franchisees are adopting it.

Source: Capterra
 

Syed from Mezbaan Hyderabad Restaurant

July 2015

July 2015

Has benefited our organization greatly!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We use every feature of Sapaad extensively across our chain. Sapaad has automated critical areas of our business and allows us to monitor operations centrally in real time. This gives us tremendous visibility and our operations have really benefited. I would recommend Sapaad without any hesitation.

Source: Capterra
 

Jihad El Eit from Man'oushe Street

June 2015

June 2015

We never believed IT can turnaround our business till we started using Sapaad

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We took one look at Sapaad and fell in love; now we're ditching our expensive on-premise POS across our chain and migrating all our restaurants to Sapaad. We're also able to build an affordable call-center into the business, something that was prohibitive earlier. The price is unbelievable for what we're getting.

Source: Capterra