





Sapaad dashboard






Supported Operating System(s):
Web browser (OS agnostic)About Sapaad
Sapaad is a cloud-based restaurant point of sale (POS) and delivery management system designed for food businesses, such as cafes, fast food and full-service, walk-in, dine-in, take-out and home delivery. It offers point-of-sale (POS), customer relationship management (CRM), back-office management, inventory management, delivery management, kitchen display system and reporting within a suite.
Sapaad features multi-location management, which enables users to monitor business from a single screen and make changes to menus across locations. The product is compatible with touchscreens and standard click screens.
Sapaad offers inventory management, customer management, e-commerce/online ordering, and delivery call center as add-on modules. It also offers i...
Sapaad dashboard
Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
4.5
Value for money
3.5
Customer support
4.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
August 2018
Chad from Dos Puertas
Company Size: 11-50 employees
Industry: Restaurants
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
August 2018
Easy-to-use system. Top notch customer service!
Pros
I was unhappy with the POS software we were using previously and researched hundreds before I found Sapaad and signed up for the free demo. It seemed to have pretty much everything I was looking for. We use it for table management, cash register, printing bar, kitchen and customer tickets, reporting on sales and inventory. It's cloud based so it's much easier for the staff to work with. Our old system had to be loaded on every POS and device.. it was a pain. It's so easy to see exactly what's going on at the restaurant if we aren't there. We really like that. On other systems the "remote" login is only for viewing stats or things, not full on. Your customer service is top notch. I don't think I've ever said that about any company. They get back with useful and relevant information always less than 12 hours and they've even made some changes that we've asked for. As far as a feature, I'd have to say that the ease of seeing our sales history and which products are moving the best (or worst) is probably my favorite feature. Before I'd have to export all the data and then import it into Excel and run it through a system I had created. This is MUCH easier... and, I can do it from my phone on a train!
Cons
Since we are a full service restaurant, we have specific needs over other business types. We'd like to have the ability to transfer individual items between tables. Now we have to void the item and add it to the other table. Also it would be great if we can label a table instead of a static number. We have a lot of regular customers coming in and it would be great if we could customize their table in the system with their name perhaps. It makes service a lot easier. These are only the small stuff. Overall, we like the system and we have adapted to it, which is great.
Response from Sapaad
Replied July 2019
Hi Chad, thanks for taking your time to write such a thoughtful review. And we're happy to hear you rave about our support team. They work extrememly hard to cater to all our customers' requests as soon as possible, be it through phone or email. We're constantly looking for ways to improve our system and user experience. We've already implemented some of the features you brought up but have much more awesome ones lined up in the near future! We'll be sure to update you once they've launched!
August 2018
Zakarya from Wokyo Noodle Bar
Company Size: 11-50 employees
Industry: Restaurants
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
August 2018
Best customer service over competition!
Pros
Sapaad is great. It's practical, easy to use. It's accessible from any device and I can have multiple user points. Sapaad has been incredibly effective in helping us visualize our business performance and stay connected to my business on the go. What I like most is the customer support. They're always available and helpful and hands-on with assisting when required, say if we're facing an issue or internet is lagging. It's one of their biggest advantages. After-service is super important for businesses like ours. There are similar products and systems out there, but Sapaad's customer service gives them an upper hand over the competition.
Cons
What I like least is that it should work efficiently while offline. I know there is an offline mode that allows punching of orders, but if we have no network or there's a power failure, things slow down and it becomes a hassle. What would be more convenient is a manual process that allows the orders to be printed in the kitchen. Secondly, there should be a search mechanism in the CRM to search by customer name. People change their number often, searching by name would be good. Also collaborating with other food aggregator platforms would make life easier.
Response from Sapaad
Replied July 2019
Hi Zakarya, thanks for finding the time to write such a wonderful review! We love hearing about how effective Sapaad is for restaurants of all types and sizes. Thank you for mentioning our customer service! We value each and every feedback we receive and are always looking for new ways to improve our user experience. We actually have some cool new features lined up that may not only address your feedback but also improve other aspects of your restaurant workflow. We'll be sure to notify you once they launch!
December 2020
Anonymous
Company Size: 2-10 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
4.0
Functionality
3.0
December 2020
Best for Delivery Management but has 2 critical gaps
Overall it is a positive experience and their support team is responsive. I hope they address the outstanding gaps. A but pricey compared to others in the market but has a unique value in delivery management.
Pros
1)The system is easy to setup and configure. I did the full setup using their intuitive user interface and support email. 2) Menu management is easy. 3) My staff learnt how to use the system quickly on their own. 4) Gives clear visibility on customer delivery orders. 5) Handles food aggregators and referrals exceptionally well.
Cons
1) No ability to take advance payment against delivery orders. (Critical for large orders or orders placed in the restaurant). Have to manage advance payment manually outside the system. 2) No ability to change date of future delivery orders. (Critical as customers tend to change the date often). Have to void the order and create a new one.
Reasons for Choosing Sapaad
Delivery Management and CRM functionality. Intuitive User Interface.
December 2016
Ahmed from Burger County
Company Size: 11-50 employees
Industry: Food & Beverages
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
4.0
Functionality
3.0
December 2016
Good and can get better!
I generally like the product, but we need to enhance few things in inventory: 1) no report that gives us purchases by item. 2) no report that gives us consolidated or combined inventory for all locations for a certain date.
Pros
Simple covers most inventory related functions support having central kitchen through "Production" which many systems lack.
Cons
One of the weakest POS systems: - Does not support offers like discounts on certain days or hours, discounts related to check balance, discounts related to specific customers or groups. - Can not add modifiers for combos!! - Combos options and forced questions are not as smart as other systems. - Does not allow us to define the forced question "Dine in" or "take away"
Response from Sapaad
Replied December 2016
Thank you for your valuable feedback. One of the cool things about Sapaad is how frequently and continuously we update and improve it. In fact, we've designed Sapaad and its infrastructure to use the latest in technology so that it's conducive to rapid update. Just visiting our blog at www.sapaad.com/blog will give an insight into our philosophy if actively growing our product, and I'm sure you'll vouch for this yourself considering the number if improvements and upgrades we've added for free since you came on board. On this note, we'd like to say that we've got lot of cool updates coming up during 2017, many of which not only address your feedback but will enhance your workflow and business reporting even further. We will update our blog and also notify you when these updates go live.
August 2018
Nicola from Simple Café
Company Size: 11-50 employees
Industry: Food & Beverages
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
3.0
Functionality
4.0
August 2018
Easy access of monitoring sales and identifying trends
Pros
As our business developed, we researched POS tech providers who could provide a comprehensive solution to fit our unique operations. We found Sapaad to best complement our meal plans and our day-to-day operational requirements. We can easily set up our custom meal plans in Sapaad and schedule it for weekly or monthly. Meals are auto-printed in the kitchen on the day and prepared fresh. Sapaad provides easy access to monitoring our sales and revenue with live reports. We love that we can identify sales trends in our business, at a glance!
Cons
The software is easy to learn and we have had no difficulty in learning it ourselves. But I think on-site training and support would be more effective. Having said that, it has been fine for us and we've also had help when required.
Response from Sapaad
Replied July 2019
Hi Nicola, thanks for writing a review! We at Sapaad love hearing about how different business types use our system. Sapaad was built to fit every type from small cafes and QSRs to kiosks and meal plan services. And we're happy to announce that we now offer both on-site and remote assistance to train each and every staff. We have some other great features lined up in the next few months that we know you'll absolutely love! We'll be sure to update you once they've launched.