SplitAbility POS Software

4.63 / 5 (16)

About SplitAbility POS


SplitAbility POS is a cloud-based point of sale (POS) solution targeted to businesses of multiple sizes in the food, beverage and hospitality industry.  

SplitAbility POS can be accessed on mobile devices, orders can be taken on tablets and sent to a ticket printer. Menu views are adjustable, according to users’ needs, and orders can be split or discounted within the platform. Orders can also be viewed by table or item. The solution offers native mobile apps for Android, iOS and Windows.

SplitAbility POS offers customer loyalty functionality that allows users to save customer information, keep track of total amount spent by customers and save regular orders. The transactional data is stored and users can generate sales reports by category, inventory item or server. SplitAbility POS also offers clock-in/clock-out capabilities for employees.

Pricing is based on a monthly subscription. Plans are determined by the number of registers needed. Support is offered via phone.



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Supported Operating System(s):

Web browser (OS agnostic)

16 Reviews of SplitAbility POS

Average User Ratings

Overall

4.63 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(10)

4 stars

(6)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-16 of 16 reviews

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August 2017

Brianna from Cafe Urban

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

August 2017

Our customers were satisfied and therefore so were we ^_^

Pros

We had 800+ regulars saved in our system. Customers loyalty points were saved under their 'regular profile' and you could also save their regular order too. Customers were in and out faster and most satisfied with the fast, efficient service we provided.
As the software was also online based, this meant that you could also use the POS system on your phones. We did this many a time when out internet crashed or our ipad was not charging correctly.
I was able to access all of the daily past reports on my Gmail account, this was most helpful when doing the daily reports, profit and loss and necessary paperwork.

Cons

We would of liked for the reports to be a little more detailed eg, showing the most popular and least popular items sold, most and least busiest time of the day and comparisons between days/months/years. You can still find all of this information in the reports but it must be worked out manually.

Response from Splitability

Replied August 2017

Thanks for the feedback Brianna, it's important for potential clients to hear from businesses like Cafe Urban on ways the system is being used. Especially how the system can operate on the phone network if there is no Internet connection. Best selling items are now listed in the Inventory management section. We'll take note of the built-in reporting request and add it to the development schedule. Once again we appreciate the time you've taken to do this review.

March 2017

Aajan from Labiak Restaurant

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

Labiak Restaurant - Kabul Afghanistan

My name is Mohammad Aajan Toorialay, I own and operate the Labiak Restaurant in Kabul Afghanistan and have been using SplitAbility POS for over a year. There are many restaurants in Kabul selling local and other foods, most are managed in a local and traditional way and can waste time and money. We decided to use SplitAbility POS in my restaurant because of its many advantages. We have been able to reduce the number of staff required to operate the restaurant which spreads over 3 floor levels. It is able to operate on any mobile tablet device and saves us time placing orders. The orders are sent directly to the required kitchen section for preparation without the need to write or transport the tickets. Our local staff find it easy to pick up and use. You do not need to be in the restaurant to control you tables or counter. The reports come automatically and you can see your tables from anywhere you want. We are very happy with the online support service provided, any time you have problems just call and it will be solved in seconds. I highly recommend SplitAbility Point of Sale for use in busy restaurants.

Pros

Ease of use.
Works on any device.
Unlimited tablets.
Great support.

Response from Splitability

Replied March 2017

Thanks for the review Aajan. It's great to be working with you. We're proud to be operating in Kabul, it highlights how our system can be used remotely and in any geographic location.

June 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2018

Great service, the team are always happy to help

Pros

Training for our staff has been easy, the program is very user friendly and great sized buttons for ease of vision and access. Updating of menu items is so easy no problems at all and the trainees have been able to do this with no hassles. Able to itemise each thing on the menu and then the drop down lists are great.

Cons

Having to clear a sale prior to starting a new sale is a little painful. On the iPad sometimes need to make the screen bigger or smaller due to the font. This could be an Apple issue not the software but thought I would mention it.

Response from Splitability

Replied July 2018

Thanks for the review Donna. There are auto clearing options in Settings - Admin - Ordering Modes. Options include "Manual", "Auto on Paid" and "Auto on Paid and Served". If you are printing kitchen dockets then it's best to use "Auto on Paid". Clients that use the built in KDS (Kitchen Display System) typically use "Auto on Paid and Served". For more details on this just search "SplitAbility Ordering Modes".

May 2018

Paul from Blackwood Cafe

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2018

Excellent product with support that is second to none

Pros

Easy to use, implement and modify. Highly customisable to suit your specific needs. The most outstanding aspect of using Splitability is the unrivaled support from rep. He is highly responsive and listens to feedback to continue to develop a superior product. Strongly recommend this product to anyone in hospitality.

Cons

Would like to see more reporting options from the product itself especially for periods greater than the trading period to close off - at the moment majority of reporting is done through the end of trade period spreadsheets. Rep has this in his work stream and look forward to seeing this to make an ever better package

Response from Splitability

Replied May 2018

Thanks for the review Paul, your phone calls and emails have resulted in many improvements to the product especially the Kitchen Display System and "fast.cafe". A "Master" report is on the way to enable unlimited reporting periods.

July 2017

Jenny from Cumin Kitchen Murwillumbah

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

Very smart app

not very expensive ,, no money wasted on docket books cash or card payments very clearly shown up check on my phone how was my day if im not there ...

Pros

the good thing about this app is its very easy to use .... very less chance of taking wrong orders and you can use it in your i pad or phone ...dont need docket books anymore very handy....

Cons

only last thing in printing section after update the menu ....little hard but every thing else is pretty easy to update...

Response from Splitability

Replied July 2017

Thanks for the review Jenny. Time flies, it's been 4 years since Cumin Kitchen started using SplitAbility POS. Great to have you as a long term client. To make updating the print categories easier, just cut and paste the old settings in, then edit the new ones before saving.

November 2017

Zac from Hotel

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

November 2017

A system so easy to use a child could set it up

Pros

Being able to use your pos through any tablet/phone via web browser is brilliant. Also being able to update your menus via google drive any where you are is also fantastic. If you ever have any problems, customer support is just a phone call away and extremely helpful with guiding you through the software. There was not one time where they didn't pick up and wasn't able to fix my problem within 5 minutes.

Cons

The reporting side of this software is not very high powered and requires you to manually create your graphs and spreadsheets.

Response from Splitability

Replied November 2017

Thanks for the positive review Zac, great to hear Happy Valley Hotel in Ovens is doing so well, as it was one of the first hotels to start using SplitAbility POS for their bar. The product is evolving at a rapid pace with improvements to reporting continuously rolling out.

January 2017

Henry from Bless Juice Pty Ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

2.0

January 2017

Good value for start-up

It's a good value for the software. What appealed to us is that it doesn't have a start-up cost, no lock-in contract, and quite easy to setup. The functionality is quite basic, such as the reporting. However you'll be able to access the google drive and copy those data and manually create your own report. Customer support is also good, they reply promptly. Overall, it's a good option for a start-up business and potentially more.

Pros

No lock-in contract, no up-front cost,

Cons

I need to manually do my own report by manipulating the google drive documents.

Response from Splitability

Replied January 2017

Thanks for the feedback Henry. Further reporting capabilities have recently been rolled out with more to follow. e.g. We now have best sellers, inventory count and max/min levels all on a single click. The full transaction journal shall remain for those who wish to generate customized reports. Templates can be saved and applied to any date range. For more detail see the "POS/Reports" section.

September 2016

Peter from KL Kitchen Restaurant

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2016

KL Kitchen Restaurant - SplitAbility POS

I really liked the fact that there was minimal upfront cost and that it is hardware agnostic. It will work in virtually any browser, with no special software requirements.

Pros

I like the fact that all our data is stored on our own Google Drive and that no third party has access to any of our data. Access is controlled only by a token.

Cons

Setting up and editing settings is a little bit difficult, it is not very intuitive.

Response from Splitability

Replied September 2016

Thanks for the review Peter. We enjoy those Skype conversations from Potts Point in Sydney. We tweet all of our software updates as well as posting them on our Facebook page.

May 2019

Emily from Maximilian's

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

May 2019

Very easy to customize and set up

Pros

The fact that it's very easy to manipulate the back end.

Cons

It is not a fast system for some reason. We find change users and adding position numbers a challenge.

Response from Splitability

Replied June 2019

Thanks for your feedback Emily. It's been five years since Maximilian's started using SplitAbility Point of Sale so there are lot's of new features in the product. To add position numbers quickly, use the "+" button under "Check", single or repeated tap adds seat positions. To switch users faster, simply reduce the number of key strokes for hot locking. You can reduce it to a single key stroke if you like.

February 2019

Nicholas from Aristo cafe

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0