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ePB User Reviews
OVERALL RATING
Showing 3 reviews
WB
Company size: 51-200 employees
Industry: Computer Software
Time used: More than 2 years
Review Source: Capterra
October 2020
ePB feedback
After using ePB and Success Systems services for 10 to 15 years, we would encourage anyone to use their product! All back office systems are an investment and we feel this was one of the single best investments we have made as a company!
Pros
ePB is a very helpful, useful back office program that we use for our price book; implementing all types of cigarette beer candy sodas etc promotions; use for altria, RJR and ITG scan data rebates; checking daily sales of each store including lottery and over/shortages; and a new program called itsrealtime where we can get notified immediately of any voids, no-sales etc which is also very helpful and thats just some of the benefits we have using this program.
Cons
we have not yet had an issue with ePB or Success Systems that we would consider big enough to consider it an issue whatsoever.
William
Company size: 11-50 employees
Industry: Retail
Time used: Less than 2 years
Review Source: Capterra
October 2020
ePB Review
Overall very good.....I get very good customer service from them and they are continually reaching out to make sure I don't need anything else from them.
Pros
It helps us easily update price changes. It allows us to manage promotions. It is a tremendous help to managing the accurate scanning of products in our stores
Cons
I wish the interface with with MacBook Pro was a little cleaner, but its manageable.
Reasons for choosing ePB
n/a
Jaswant
Company size: 2-10 employees
Industry: Retail
Time used: Less than 2 years
Review Source: Capterra
September 2019
Success system review
Frustrating. They promise lot of things but deliver nothing. They will say you own the software and it is one time fee but you cannot do anything without their subscription. Do not recommend none of the functions perform 100% and when you call them answer is they are working on it or blame on your computer or vendor system
Pros
Nothing no support all scam. Do not waste your money
Cons
no support once you pay them. Do not waste your money there are various other softwares now which perform much better. I have used other one at my other site and happy with them.

Response from Success Systems
Customer refused multiple offers to attend training sessions and learn the program. These course are free, instructor lead and live. The customer also attempt to extract post purchase discounts, not negotiated, apparently as an attempt negotiate a lower price.
Replied October 2020