TablesReady

RATING:

4.7

(62)

About TablesReady

TablesReady is an SMS-powered waitlist, reservations, and queue management system to help you streamline your customer flow. TablesReady offers contactless check-in, online bookings, and customizable messaging to help meet the needs of businesses in many industries, from restaurants and hospitality to health care and retail.

TablesReady Pricing

Free for up to 150 messages/month. Paid plans start as low as $49/month for 2,500 messages if paid annually. No contracts ever, cancel anytime.

Starting price: 

$49.00 per month

Free trial: 

Available

Free version: 

Available

Admin Waitlist View

TablesReady Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for TablesReady

1 - 5 of 62 Reviews

Anonymous

51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed May 2019

Easy to use not ideal for data collection.

Overall this has been really helpful with line management and definitely worth it at the price point.

PROS

Easy to use through the in-browser application. Helpful features like text and call customers are essential and this application really nails that on the head.

CONS

The software functions exactly how you would like it to, however, when it comes to data collection there is no mass export function for the contacts, leaving the venue to individually extract all the customer data spending hours on something that could be a 1-click function. Also, since the application is web-based and not an iOS app, the staff has to constantly ask for the account password to login causing some confusion occasionally.

Vendor Response

Thanks for the review! We do have a data export option. Just click Settings then Export Data. The only thing that is not exportable is customer phone numbers, since they are only opting in to receive texts about their wait, and no other future texts. So, for privacy and legal reasons, that data isn't available as a mass export.

Replied May 2019

Ellen

Restaurants, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Great Product

Tables Ready is a great way to keep our customers organized. I am thinking of using the reservation part come off season.

PROS

After going through many many many apps for a waitlist that fit our restaurant, I was ready to give up and go back to the pagers. Which are horrible. We've used them for too long. I found this software and was impressed how easy it was navigate and show my employees how to use it.

CONS

The only thing I was hoping for was an option for two waitlists but I couldn't find that on any of the apps and only because we have 2 separate hostess stands, and a 350 seat restaurant. But we made it work for us.

Reason for choosing TablesReady

Better and easier to navigate

Reasons for switching to TablesReady

Tables Ready was far better and had better pricing!

Dennis

Retail, 11-50 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed January 2024

Do not use!!

I have used tables ready for almost 3 years. Never had an issue with it. I have it tied to two of my businesses. Recently, I was alerted that I reached the capacity of my plane and asked if I wanted to upgrade. I thought it was odd. After a series of emails, [sensitive content hidden] the "Customer service" individual claimed that I had asked for an upgrad and provided me with an email stating so. The issue is, it's not even my email. [sensitive content hidden] then proceeds to tell me they canceled my account after seeing I have been using their service to spam/ scam people. I disbelief, I told him I have no idea what they are talking about and that the email to them, isn't even from me. They then stated they sent my information and ip address to the FBI to investigate me. Here I am, using this company for almost 3 years, with the same plan... Now all of a sudden my $69 plan jumps to $200 and an email that's not mine asked for an upgrade... And I'm scamming people? It's clear to see someone got into my account and tried to do nefarious actions. They claimed stolen credit cards were used to ask for the upgrade. I emailed the [sensitive content hidden], no response. Called. Nothing.. This company did absolutely no due diligence and blames a customer for scamming people. They also didn't have a problem charging me 3 times $200+ dollars before canceling me. Stay away.

PROS

Works great. Horrible [sensitive content hidden] and customer service

CONS

[sensitive content hidden] she/her is one of the absolute worst representations of a business. Period.

Keith

Restaurants, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Great Product!

PROS

Going from a familiar system to a new one TableReady made this transition easy! Execution of the software is easy to teach and learn

CONS

Sometimes our Wifi gets glitchy and we have to refresh the app- but no real cons for us with the software

Reason for choosing TablesReady

Ease of use and price

Reasons for switching to TablesReady

Easy- its harder to sell change to my team- you all made it easy and when i needed a question answered you all were quick to respond

Shelley and James

Events Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Charity Event Communication System Outstanding

The Team at TablesReady is highly professional and accommodating, from the Executive Team, Support team.... to the software engineers. We had any questions or needed a minor adjustment....immediately they went into action and performed miracles for us. In addition, the TablesReady Program and Dashboards are incredibly user-friendly and intuitive from a management standpoint. This allowed us to achieve a new level of communication with our clients, securing a high percentage of our reservations and capitalizing on opportunities when a cancellation occurred. We were able to serve more families than in the past 24 years. Most importantly, our client's feedback was that it led to a first-class customer experience. Thank you for the tremendous support and partnership, TablesReady.

PROS

This SMS system allowed us to communicate directly with our families that were registered for our event much easier than through email. We've never experienced such a high attendance rate vs registrations because we made it so easy for the families to communicate with us. No shows were pretty much non-existent. They were able to send me messages on the day of the event and have immediate answers i.e. parking, how long is the sailing, were running late...will we still be OK to meet the boat etc... We were able to eliminate so much stress when they knew they could speak to us easily via text and have a very short period of time for responses.

CONS

The one change I would like to see implemented is allowing the system to send a last-minute SMS to all registrants vs having the messages pre-programmed when we began the registration for this event. We're a unique application so we do understand that it wouldn't be readily used by many other customers. All-in-all, absolutely no complaints at all. It was a FANTASTIC EXPERIENCE!