I like its ease of use, especially in these changing times when customers need more and more information about our products online. Uphance has helped our business grow without question this year by having a good user interface for our clients, resulting in more purchases as well as automatically doing all those back end tasks that we had to do manually previously, speeding up the process so that more customers can purchase our products. We found our account interface easy to navigate, it has great integration with other apps such as our accounting package Xero and our online site with Shopify, but most of all its feature rich content (Billing, production costs etc) which in my opinion compared to other B2B's gives great value for the price.

There are always things to improve as the industry and online sales develop, but compared to other B2B platforms Uphance seems to be at the forefront of B2B development, offering us all we require to sell our wholesale products online.

excellent - take the time to learn the system and reach out for support they are very very helpful

Its a very flexible system to use with lots of functionality

Reporting can be a little slow, especially creating a line sheet report

Since we use Uphance our way of working became much more organised and structured. Every employee has access to the info they need and nothing more. We save a lot of time thanks to many features built in this system: reports are made very fast and easy and can be downloaded in different formats. Invoices can be send automatically. Our info (product-, stock- , etc) is always accurate and up to date. Features are endless and way to many to mention all. But if you decide not to use some, you can switch them off, so employees don't see them. This way the system stays 'clean' with no excessive expandle menu's, data forms or info you don't need or want to use.

All of our staff say it is easy to use and they can find information that they need fast. For us the integration with Shopify is important as we have our own webshop. This works great! Uphance offers even more features than we use. It is a very complete system. I also want to mention customer support. Uphance has a great team standing by to answer all of your questions and offer help if needed. They respond really fast and they have knowledge of the system.

Not a con, actually a pro is the Uphance mobile sales app. Our sales agents have this app installed on their iPad's to create sales orders when they visit customers. However, this feature could use some improvement. It feels like the app is offered by Uphance as something 'on the side'. It feels incomplete and misses functionality. For example: brand can not be selected, though this is required when you want to create a sales report sorted by brand. This can later be added in the desktop version but would be much easier to do in the app itself. Or maybe (if possible) add a signature feature to the desktop version.

Has been great for streamlining our business and take us to the next level as a brand!

This has everything we need for wholesale and D2C. They are always quick to help with training!

Little glitches here and there but they always sort out!

When I discovered Stitchex, I was skeptical about whether it would meet all my needs but, almost immediately, I found solutions to the issues I was having. Not only that, but things became more streamlined and coordinated than they ever were before. Each of my seasons can now be organized in one place that is easily searchable, in addition to being able to input inventory levels for all products. I can also search and maintain records for my customers, suppliers and manufacturers and you'll notice right away that the platform is designed to be user-friendly and intuitive. I especially love how systematic it is in terms of giving me my cost of goods each season versus sales, gross profit and margin percentage. The reports function for SKUs, products and seasons gives me valuable data to determine what directions to take with each subsequent season, so my collections become more refined from a sales perspective. Most importantly, I could stay on top of invoicing and delivery deadlines at a glance, while juggling sampling and production. Creating customized linesheets for different buyers takes seconds rather than hours. A really nice feature is being able to attach documents to sales orders, so when my reps send me scanned order forms or handwritten orders from trade shows, I can append them to the sales order as a point of reference and for record-keeping. Just as crucial, management is incredibly responsive to client inquiries and requests.

To be honest, I haven't encountered any cons and I've been a subscriber for a few years now. When I have found things that could be improved or enhanced, I make suggestions that would help my business run more smoothly and each of them have been promptly integrated into the platform. This includes the ability to download linesheets without prices showing, which isn't always necessary for all audiences, like prospective new manufacturers or buyers in countries that use a different currency; the capacity to combine products from different seasons into a single order, allowing me to compare sales statistics of products from different seasons; and the option of subscribing to a discounted annual subscription, rather than a monthly one. On the extremely rare occasion where I've encountered a glitch or just had a question, the Stitchex team has responded to me the same day or has repaired the issue within 24 hours. There are also handy integrations like, for instance, WooCommerce, Shopify and Xero, which are time-savers that keep everything synced in terms of inventory management and bookkeeping. I can't see how I'd outgrow the platform since it tends to expand with my business and new features are being integrated all the time. Now that my wholesale buyers can log in on their own to view my linesheets for each season and place orders directly, that's a real game-changer.