--- title: "Commerce7 Software Reviews, Demo & Pricing - 2026" description: "Review of Commerce7 Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/retail/winedirect-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Headless eCommerce Software](https://www.softwareadvice.com/ecommerce/headless-comparison/) / Commerce7 Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/retail/winedirect-profile/reviews/)[Alternatives](https://www.softwareadvice.com/retail/winedirect-profile/alternatives/) # Commerce7 Review From $299/month Free version 1 plan Wondering if Commerce7 is right for your organization? Our Headless eCommerce Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Commerce7 3.6 [(21)](https://www.softwareadvice.com/retail/winedirect-profile/reviews/) Pricing Starting at $299.00 per user per month ### About Commerce7 WineDirect is a user-friendly cloud-based winery management solution that lets users manage inventory, customers, and more from one place. Our features include point of sale, ecommerce, customer history, reports & analytics, fulfillment, shipping management, point of sale and more. Do you work for Commerce7? [Manage this product listing](https://www.g2.com/products/commerce7/claim_requests/new?auto=true) Wondering if Commerce7 is right for your organization? Our Headless eCommerce Software selection experts can help you in 15 minutes or less. ## Commerce7 User Interface ## Popular Commerce7 Alternatives Main Product Commerce7 3.6 [(21)](https://www.softwareadvice.com/retail/winedirect-profile/reviews/) Ratings Breakdown - 3.62Ease of use - 3.44Value for money - 2.64Customer support - 3.62Functionality Pricing Starting at $299.00 per month Get Price Alternative Product [Venmo](https://www.softwareadvice.com/retail/venmo-profile/) 4.7 [(9306)](https://www.softwareadvice.com/retail/venmo-profile/reviews/) Ratings Breakdown - 4.74Ease of use - 4.75Value for money - 4.41Customer support - 4.62Functionality Pricing Available upon request Get Price Alternative Product [Square Point of Sale](https://www.softwareadvice.com/retail/square-point-of-sale-profile/) 4.6 [(3039)](https://www.softwareadvice.com/retail/square-point-of-sale-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.50Value for money - 4.34Customer support - 4.54Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [Epos Now](https://www.softwareadvice.com/retail/epos-now-profile/) 3.8 [(729)](https://www.softwareadvice.com/retail/epos-now-profile/reviews/) Ratings Breakdown - 3.85Ease of use - 3.62Value for money - 3.63Customer support - 3.76Functionality Pricing Starting at $349.00 one time Get Price Alternative Product [Shopify POS](https://www.softwareadvice.com/retail/shopify-pos-profile/) 4.6 [(248)](https://www.softwareadvice.com/retail/shopify-pos-profile/reviews/) Ratings Breakdown - 4.63Ease of use - 4.34Value for money - 4.42Customer support - 4.47Functionality Pricing Starting at $5.00 per month Get Price Alternative Product [Boulevard](https://www.softwareadvice.com/retail/boulevard-profile/) 4.6 [(390)](https://www.softwareadvice.com/retail/boulevard-profile/reviews/) Ratings Breakdown - 4.60Ease of use - 4.51Value for money - 4.65Customer support - 4.39Functionality Pricing Starting at $159.00 per month Get Price ## Commerce7 Pricing and Plans Starting price: $299.00 per month Free Trial Free Version Basic $299.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Commerce7 Features - Popular features found in Headless eCommerce API Content Management Customer Touchpoints De-Coupled Front & Back Ends Web/Mobile App Development - More features of Commerce7 Activity Dashboard Billing & Invoicing CRM Customer Database Customer History Customizable Reports Customizable Templates Electronic Payments For Wineries Inventory Management Inventory Tracking Loyalty Program Order Management Order Processing Order Tracking Payment Processing Point of Sale (POS) Real-Time Data Real-Time Monitoring Real-Time Reporting Real-Time Updates Reporting & Statistics Wine Club Management ## Commerce7 Integrations eWay-CRM Integration rated undefined from -1 review ## Commerce7 User Reviews ## Commerce7 customer ratings - Overall rating: 3.6/5 - Total reviews: 21 ### Rating distribution - 5 stars: 4 reviews (19%) - 4 stars: 10 reviews (48%) - 3 stars: 3 reviews (14%) - 2 stars: 2 reviews (10%) - 1 star: 2 reviews (10%) ### Secondary ratings - Ease of use: 3.6/5 - Value for money: 3.4/5 - Customer support: 2.6/5 - Functionality: 3.6/5 --- ### Vin65 Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Wine and Spirits - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good. It is simple to use and customers have minimal issues. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros After it's update, I find it much easier to navigate, and pull out the information I need. Very easy for customers to navigate on the POS side. #### Cons Sometimes navigating the spreadsheet layout can be a little difficult, it would be nice if they would simplify the readouts a little more for when you are looking for a quick glance, and not overall breakdown. --- ### Wonderful POS...lacking back office - Overall rating: 4/5 - Reviewer: Jason B. - Verified reviewer: Yes - Industry: Wine and Spirits - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use WineDirect daily, and while it does leave a little to be desired in some locations, it does help me and my team assist our customers, update our website, and control our inventory as we need it to do. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros the POS side of this software is really convenient and useful for our tasting room staff. It's easy to set your own layout, include photos, take separate payments, refund/exchange. All things that have helped the functionality of our tasting room. #### Cons The reporting is not easy to use and sometimes when I add a modifier to the report (ie. "don't include zero quantity) it will still show up in the report. the tools that are there for the website can be a bit confusing and not always the easiest to work with. I really don't like that we can't change a shipping address because it checks compliance before creating the label. #### Reasons for choosing Commerce7 Vintegrate didn't meet some of the criteria we had that would make us switch from VinNow. Microworks just lost out on the vote, we had a manager who had previously used WineDirect and pushed for that software to be implemented. #### Reasons for switching to Commerce7 We needed to go to a cloud-based system and at the time there were a lot of faults that we didn't want to keep dealing with while using VinNow. #### Vendor response Hi Jason - thank you for sharing your feedback. We're glad to hear you are having a good experience with our Point of Sale! I've shared your comments about our reporting tools with our team. I see you've voted on and commented on our Ideas Forum about editing shipping addresses; it is definitely something we are looking at for future consideration! Replied September 2019 --- ### Commerce7 Onboarding: Now You See Them, Now You Don’t - Overall rating: 2/5 - Reviewer: Curtis D. - Verified reviewer: Yes - Industry: Wine and Spirits - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered My experience with Commerce7 has been overwhelmingly negative from start to finish. Onboarding was confusing, impersonal, and dominated by a generic checklist instead of real guidance tailored to how we actually run our business. Once they flipped us to “live,” the onboarding team essentially disappeared, and there was no way to go back or get that level of help again. At that point, everything became “support,” but support felt slow, reactive, and focused more on deflecting responsibility than solving problems. Critical issues around club transfers, non‑shippable items, compliance, and fulfillment were either dismissed, pushed onto other vendors, or answered with links to documentation instead of someone actually walking through the settings with us. We ultimately discovered that a few configuration toggles inside Commerce7 were the real root cause of many of our problems. Meanwhile, Commerce7’s suggested “solutions” involved asking our fulfillments external developers to write more code on their side, which could have harmed other wineries’ integrations and was completely unnecessary once the correct settings were identified. The pattern has been consistent: Commerce7 places the burden on the winery or on third‑party partners, offers minimal live help when it matters most, and acts like once you are live, onboarding is over and you are on your own. The system might look powerful on paper, but the combination of poor onboarding, lack of ownership, and weak real‑time support has made it one of the most frustrating platforms I have worked with. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Commerce7 has potential, but in practice I’ve found it frustrating more than impressive. The system can technically handle web, POS, and clubs in one place, yet it feels overly dependent on the winery to figure out complex settings with limited live guidance. The learning curve is steep, and small misconfigurations can create big downstream problems with fulfillment and compliance. While the platform may look powerful on paper, the actual day‑to‑day experience can feel brittle, confusing, and far from user‑friendly. #### Cons Onboarding with Commerce7 has been horrible for us. The process is confusing, heavily checklist‑driven, and not at all hands‑on. The onboarding team is like a one‑way button: once you’re clicked on the “live,” there is effectively no onboarding support anymore. The onboarding and support teams do not communicate to each other. So you end up bounced back to generic documentation/videos instead of getting real guidance. After go‑live, do not expect meaningful live support. If you need real help, get it before they flip you to “live” or look elsewhere. --- ### Wine Direct for your website and point of sale - Overall rating: 4/5 - Reviewer: Denise C. - Verified reviewer: Yes - Industry: Wine and Spirits - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are able to process an order for wine shipment directly through this system that generates a shipping label, sends the info to Sovos Ship Compliant and then they report back to Wine Direct with tracking info and Wine Direct sends out auto generated emails to the customer (or text messages) on the status of their order. When using as a front end register, it gives the customer an option to add a tip amount and send email or text of their transactions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The front end user interface at Point of Sale is easy to use on Ipad registers. The website works well and can be customized easily. Shipping is easily done and integrates seamlessly with UPS and Sovos for legal compliance and reporting of alcohol sales to states. #### Cons The reports that the system generates are inadequate for analysis of customer trends and for marketing purposes. Our staff accountant can get just barely what she needs for her entries to Quickbooks. Support has not always been available if the system is having issues with the cloud server and has occasionally gone down in the middle of a busy retail day. The credit card swipe hardware that plugs into the lightening port of the Ipad fails all the time. They have not yet made chip reader available. Many times we have to manually enter the card and the customers feel uncomfortable about that at times. #### Vendor response Hi Denise - Thank you for sharing that feedback. We're happy you find the system to be easy to use overall and value our compliance and shipping integrations. Sorry to hear your frustrations with reporting and support. We're actively making system and support improvements and sincerely hope you'll see the difference. I've passed on your concerns and someone from our team will be reaching out soon. Replied April 2020 --- ### Winery running on Wine Direct - Overall rating: 4/5 - Reviewer: Lauren M. - Verified reviewer: Yes - Industry: Wine and Spirits - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall our experience has been ok. It has been quite the learning curve going from our old system to Wine Direct. Overall, the software is usable, it just takes quite a bit of work to figure it out. Additionally, use the Customer service line. We have called them hundreds of times when we are unable to figure something out. For the most part, they are able to assist us rather quickly. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros This software is easier to learn than expected, and it integrated with our other systems well. #### Cons The software has many restrictions that cause issues from a business standpoint. For example, you can only make 1 return per transaction. After that, the system will not allow any additional returns on that order. This causes problems from an inventory standpoint . Many of the processes are very long and require MANY steps. The old system that we used was much more intuitive. Additionally, there are many issues that Wine Direct creates on their own. The system will randomly formulate new lists that move members from non shipping to shipping. Charges will show as pending on our end, but will go through on the clients end. Every time you click on an order, you have to research the customer name. For example, if you are looking for a particular sale, and have to open multiple orders to find it, you have to re-search the customer name after opening every order. Seems like a very small thing, but we have this issues multiple times a day. #### Reasons for choosing Commerce7 Overall, the price and functionality is what sold us on the product. #### Reasons for switching to Commerce7 We were under the impression that WineDirect would be more organized and easier to maintain for our large wine club. #### Vendor response Hi Lauren - thank you for your review. We're glad to hear you've had a positive experience with our support team! But sorry to hear about your other frustrations. If you haven't already, I encourage you to vote on this idea in our Ideas forum for multiple returns on a single order: https://ideas.winedirect.com/ideas/MISC-I-84 Our product team uses all the input here to help inform what we build next. I've also passed along your feedback to our team so that they can reach out and try to resolve your outstanding issues with lists and charges. -Adrienne Replied October 2019 --- ### Stone Tower Experience - Overall rating: 3/5 - Reviewer: sarah c. - Verified reviewer: Yes - Industry: Wine and Spirits - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As a whole WineDirect has been much more intuitive that past products. We love the ability to do partial refunds and how user friendly it is. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros The ability to search for products via name makes finding items in our large database so easy for our employees! #### Cons The customer service experience has been terrible any time we have needed trouble shooting. #### Reasons for choosing Commerce7 WineDirect seemed geared more specifically to the wine industry #### Reasons for switching to Commerce7 Vinsuite proved unreliable with reporting and was not user friendly for ipad use. #### Vendor response Hi Sarah - glad to hear you are finding out platform intuitive and that's it's saving your team valuable time! I'm sorry to hear you have not had a stellar support experience. I've shared your feedback with my team and someone will be reaching out to you soon to see how we can make this better. Replied November 2019 --- ### I have no idea how they can be in business - Overall rating: 1/5 - Reviewer: Joe D. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered The very worst thing about this company is they NEVER FIX any of their problems. I offer to pay them to fix their broken software all of the time, the answer is ALWAYS NO. I submit a request and I have to literally follow up with them multiple times for a month before they ultimately tell me no anyway. I have reached out to upper management and their CEO, nobody gets back to you. They DO NOT care about their customers. I cannot for the life of me understand how this company can be in business. All I can say is once you are a customer, it’s hard to leave, you have to start all over again, most businesses do not want to do this, nor do I. I think this is why they treat their customers so poorly, they know there isn’t much we can do about it. I regret selecting Winedirect ever day that I use it. My staff laughs at the software, it really is as bad as I am telling you. If you are on the fence, RUN AWAY from this company. I wish someone would have told me how terrible they really are before making my decision to use them. For well over a year, they have been promising that bigger better software is on the way, you can almost hear them laughing when they say this. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros It is an all in one solution, they provide online and POS software #### Cons Their POS, you can’t design it any worse. We run a busy winery, the app locks up constantly and you have restart and log back in all of the time. Imagine taking an order and the app freezes, you have to start over. When sending the ticket to the kitchen or bar, the app freezes and you cannot resend the ticket, you have hand write one and physically deliver it. When printing tickets it puts done the West Coast time, no problem if your business is the West Coast. The tickets do not print the table number, which means the cashier has no idea what table is closing out the tab. There is no way to split a check on the fly, so the server has to take two Ipads, create a second table, move over the items manually. Tables lock up in the POS and they cannot be deleted, you have to open a ticket and wait a week for them to fix it. If table 6 is locked up on a Friday night, on Saturday we have to create a Table 6a. A guest is not able to pickup a tab at another table without having multiple transactions. If you have a six top table and they want to split the check six ways, the system does not do the math for you, the server need to walk with a calculator to figure it out the amounts owed per person. There is an annoying long delay before an order prints to the bar or kitchen, the servers have to wait and wait an wait for it to print before they can go to another order. I am maxed out on what I can type here but there are a lot of other issues. #### Reasons for choosing Commerce7 Because the demo didn't show all of their problems. I did not get to see the POS in action. --- ### Changing vendors as soon as we can - Overall rating: 2/5 - Reviewer: Laura L. - Verified reviewer: Yes - Industry: Wine and Spirits - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Customer support is non-existant. For example, it took me 13 emails to resolve an issue...then the WD employee said "they should have read the email more closely"...yeah probably a good idea. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Nothing really...there are much better systems out there now. #### Cons They were supposed to move to the "All New" WD...2 years ago. That hasn't happened. Functionality of the remaining system is getting worse by the day. We have completely lost confidence in the system as our system of record. #### Reasons for choosing Commerce7 We inherited it. We started with Vin65 and it continually got worse over the years. --- ### Wine Direct Pulls it All Together - Overall rating: 4/5 - Reviewer: Becky H. - Verified reviewer: Yes - Industry: Wine and Spirits - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. WineDirect is essential to tie in all the pieces of running a wine club. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Handles functionality across multiple areas: Customer account, email communications, POS system and ties into fulfillment. They are always taking feedback and working on ways to improve the customer experience. #### Cons Unable to call for support; although they are very responsive to the email help tickets. Can be difficult to find the desired information when looking at the Documentation site for support. System will not allow for multiple emails in an account. #### Vendor response Hi Becky - thank you for your review! We are so glad to hear WineDirect is working well for you, but sorry that you've had issues reaching our support team. We are constantly striving to improve our service and have recently added staff and extended our support phone hours so we hope you'll see an improvement the next time you need assistance. Thank you again for your support! Replied March 2019 --- ### Easy Software for Wine Related POS - Overall rating: 4/5 - Reviewer: Joy L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This product is incredibly easy to use when it comes to using the POS, keeping track of the wine club, and adding in items, #### Cons They have frequent problems and have had large periods of time where reporting was difficult or days where the entire system went down on a weekend. --- Showing 1 - 10 of 21 Reviews [See All Reviews](https://www.softwareadvice.com/retail/winedirect-profile/reviews/) ## Other Top Recommended Headless eCommerce Software [Drupal Commerce](https://www.softwareadvice.com/product/275618-Drupal-Commerce/) **4.3** (15) Recently recommended **1** times [Wave Grocery](https://www.softwareadvice.com/ecommerce/wave-grocery-profile/) **4.7** (7) Recently recommended **1** times [RETISIO](https://www.softwareadvice.com/ecommerce/retisio-profile/) **5.0** (1) Recently recommended **1** times [NetSuite](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/) **4.2** (2080) Recently recommended **0** times Stuck Between Options? 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