Great user experience, they are always improving the software. Unlike some competitors i really like how you can see customers engagement on the review invite sent.

On a rare occasion, customers have reported that they were unable to open links sent through podium. It is my belief that this was likely user error on their end as I have not experienced this issue.

When I asked to stop the service, they did not cooperate and stock to their 3 months required notification to stop the service.

So far my favorite thing about Podium is how accessible the Customer Support team is. They have answered all my questions so for.

The review integration with facebook and google is excellent. We are able to send review invitations via text and respond to them within the app.

My only complaint so far with the software is where the payment portal is concerned.

It has opened more opportunities for us to gain clientele.

They have been super responsive innovative and helpful. We have added over 3k+ reviews and respond to reviews in a matter of minutes.

The staff is great and very responsive. Really like the interface and ease of use of the system.

It's great that we can gain new leads through the software and that our customers receive an auto-reply, even when we are not in the office.

The cost is inexpensive and it really does help get reviews.

Very simple and intuitive the amount of useful links is nice to have.

Some customers complain about leaving a Google review because they don't remember their Google login.

And trying to cancel is almost impossible. There's no means on their website to cancel the service.

All you remember was the final service and it is horrible.

Incredibly User Friendly, Helps keep contact while being professional, Easy Up-to-date version of communicating with clients.

I would like the presentation email to the client to be more professional and legitimate looking. Some of my clients have mistaken it for spam.

The ease of sending and receiving information to and from our customer base has been a great tool for me.

I love the ability to customize templates so that we can reach out to and respond to customers in a personalized, however unified voice, no matter who in the office is responding.

They have amazing customer service and training sessions for businesses starting out, great customization and options for all types, and helpful with seeing the progress from the client's view.

Their team handled the whole integration for us and now it is fully automated and harvesting reviews at a record pace. Fantastic support and dedicated account rep.

I like most about it it is user friendly and the clients like it also to communicate with us instead of using the phone or leaving messages.

Numerous but the main attraction is that it keeps the writers writing and someone else doing the matching. Great product for the money.

Excellent chat software with review integration.

I like the ease of reaching and communicating with customers. It is very user friendly.

It helps keep reviews in one place and track. They also have the greatest customer service and are incredibly helpful.

Our guests seem happy with having this option. It's easy to use and makes responding to inquiries much quicker.

Customer rep was very helpful in explaining the Podium software.

Mostly worked well and had pretty good interface with website for chat as well.

The ability to send money requests to customers is very important. The constant communication from customers asking questions we are ready to answer also helps draw customers into the shop.

Overall I would recommend this app for companies who are struggling to get some good reviews about your company. This certainly will help.

It has been awesome that our young tech savvy employees are comfortable with this software but that it is easy enough for our older employees to use as well.

Customer service is pretty good but we see some disputes between google and verified reviews.

So I am not sure if that is a verified reviews issue or google issue but that's the reason we use verified reviews so if that isn't working it's kind of annoying.

The integration with Google My Business accounts is great as well.

They have been used to help us generate more reviews from our members.

What is great about Verified Reviews is the team there handles everything from getting all your locations set up to helping set up your Google Seller Account.

Easy to use product, perfect for AdWords review extension, support is always responsive.

Much better than TrustPilot. A great value, simple to use, excellent support.

We only heard from their support team when they had an issue with our credit card.

Amazing on-boarding team, Rep was the most pleasurable person I've had to work with in well over 10 years of business.

They also have a Magento integration that looks great, and they were amazing at providing support for this. Auto-moderation for reviews under a certain score is brilliant.

I love how user friendly it is and how good the customer service is if a problem ever occurs.

We are a jewelry manufacture and we'd have almost daily posts from people saying they liked the TV that we sold them.

Their emails lack unsubscribe option. I do not appreciate being spammed.

Awesome product, easy to use and great support.

This company repeatedly sends me spam emails, I have never signed up for their services, nor do I know how they got my email address. I did not consent to being sent spam emails.

One of the worst interactions I've had with customer service, a very boring user interface and constant lags and bugs are littered all over the place.

It has good reviews and when it decides to function, it is a reliable source for information.

US Dollar

Podium's lead conversion platform helps businesses attract more leads, convert them faster, and keep their customers coming back–all in a single, easy-to-use platform, powered by AI. 

Podium's plans are built to help your business grow with review management, phones, lead consolidation, website chat, payment processing, text marketing, and more in a single platform.  

World-class customer support is included in every plan with step-by-step onboarding, phone & chat support, and a dedicated customer success manager. 






LongDescription

Engagement Tracking

Surveys & Feedback

Electronic Payments

Personalization

Payment Processing

Recurring/Subscription Billing

Text Analysis

Customizable Reports

Activity Tracking

SEO Management

SMS Messaging

Debit/Credit Card Processing

Mobile Payments

Electronic Signature

Credit Card Processing

Review Generation

Invoice Management

Communication Management

Call Recording

Offline Form

Campaign Scheduling

Batch Communications

Template Management

Multi-Location

Customer Experience Management

Review Notification

Content Management

Mobile Access

Online Payments

Social Media Monitoring

Proactive Chat

Multi-Channel Data Collection

Survey/Poll Management

On-Demand Communications

Compliance Management

Data Security

Multi-Channel Communication

Complaint Monitoring

Credit Card Management

Social Media Integration

Real-Time Notifications

ACH Payment Processing

PCI Compliance

Email Management

Video Support

Visual Analytics

Review Monitoring

Activity Dashboard

Invoice Processing

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Chat/Messaging

Billing & Invoicing

Response Management

Real-time Consumer-facing Chat

Inbox Management

Dashboard

Ratings/Reviews

Reporting/Analytics

Social Sharing

Review Request

Monitoring

Campaign Analytics

Feedback Management

Negative Feedback Management

Customer History

Third-Party Integrations

Canned Responses

Live Chat

Campaign Management

Interaction Tracking

Performance Metrics

Automated Responses

Mass Texting

Commenting/Notes

Reminders

Customizable Templates

Customer Segmentation

Scheduled Messaging

Consent Management

2-Way Messaging

Contact Management

Marketing Automation

Message Personalization

Reputation Management

Complaint Management

AI/Machine Learning

Multiple Payment Options

In-Person Payments

Payment Fraud Prevention

Accounting Integration

Point of Sale (POS)

Partial Payments

Transfers/Routing

Transcripts/Chat History

File Sharing

Free 14-Day Trial.  Pricing starts at $249 per month for our Essentials plan, ideal for small businesses.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Podium

In Person

Live Online

Webinars

Documentation

Videos

Verified Reviews is a web-based reviews management solution designed to help businesses of all sizes in the retail industry collect, publish and moderate customer reviews. Key features include product reviews, photo reviews, website reviews, rich snippets, social sharing, email customization, on-site widgets and review monitoring. 

Teams using Verified Reviews can have promoters relay their opinions online through GMB, Facebook and other channels and send review requests to customers to be posted on the sites the business is visible. The platform enables organizations to reach out to consumers to create relevant video content, which is automatically optimized and adapted to increase engagement. Additionally, requests for reviews can be made via SMS or emails to collect reviews from customers and improve the overall satisfaction of clients.

Verified Reviews allows managers to add new and dynamic content on their websites to boost SEO performance and visibility on search engines. It is available on monthly subscriptions and support is extended via phone, email and online inquiry form. 



Podium vs Verified Reviews

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons