Okta vs SolarWinds Service Desk

RATING:

4.7

(802)

Okta has 802 reviews and a rating of 4.66 / 5 stars vs SolarWinds Service Desk which has 570 reviews and a rating of 4.58 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (802)
4.6 (570)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
February 5, 2024
February 26, 2024
Pros/Cons
  • Pros

  • I like that it's very secure. I felt like the information I was accessing was well protected and that Okta was definitely doing it's job.
  • This a great a quick way to SSO when you access a lot of different applications daily. Instead of having to access each application you can access them from one place, which is nice.
  • Cons

  • I dislike how my company or the software requires password changes relatively frequently.
  • The limitations that revolve around local integration with applications. Not that it's too bad, as an agent is always available to support local applications.
Read all user reviews
  • Pros

  • The integration between service and asset management is seamless and easy. The pricing is very reasonable for the benefit that we receive.
  • I really appreciate the ability to organize columns in my ticket queue according to my preferences.
  • Cons

  • Sometimes the agent will report software that no longer exists on the device. This can cause some inaccuracies.
  • No option to automatically change a ticket’s status when an agent responds. Complicated groups and permissions.
Read all user reviews
Pricing Range
N/A
$
$
$
$
$
Product Demo
Product Screenshot
Product Screenshot
Explore product images
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

N/A
N/A
Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos