I don't like how you can't see on the recording level if it's been added to the playlist already or playlists the call recording belongs to.

Not having to rely on my notes it what I like the best. That way I can be more attentive and engage more in the conversation.

It is easy to use and they give very valuable insights and analytics into your calls to help you self evalutate and improve.

The autotranscriptions aren't always the most accurate especially when it comes to names, but its a hell lot better than Siri if thats what you're wondering.

The transcripts are just plain wrong. Like 75% of the words written are not the words we said.

We also heavily integrate chorus into our onboarding process which helps new reps ramp faster by listening to their peers move through the sales process.

Chorus.ai has been a game-changer for our sales team. The analytics provide the ability to efficiently navigate to the important parts of any call and see trends and analysis at a higher level.

Very easy to share with your team by creating playlists or commenting on recordings. Great for working remotely.

We are not a large sales team so it is very useful. It allows me to see how my calls go and how to improve while also allowing me as a team lead, to help improve my team.

Chorus.ai is easy to use and integrates with Salesforce and Zoom and has made all the difference in call coaching across the sales team.

Chorus is very helpful from a Marketing perspective since we can gain a lot of valuable insights quickly to apply to messaging by listening to customer and prospect calls.

The tool has an easy graphically-based feature that allows user to focus on when the client speaks and you can easily fast-forward to those parts.

It gives me great insights into my calls that I can go back and listen to later. The transcription is cool and it saves me having to take extensive notes on my calls.

Sometimes its hard to find a call you are looking for. I will usually find the call in Salesforce and launch it from there as opposed to looking for it in Chorus directly.

Its definitely one of the cost effective SAAS platform for time scheduling. The mobile app is very limited in use, which is my biggest gripe as an administrator.

Dislike that it has very limited access through mobile.

Great friendly staff and easy tool for our business.

They have taken such great care of us and go the extra mile to make things exactly how we want them. They are very attentive to our needs and are always willing to work with us.

As we were a startup, opening a Kitchen & Market mid pandemic, we had a lot of ground to cover. We are so grateful to have [SENSITIVE CONTENT] on our side leading the charge with our implementation.

We also lost a few of our main reporting functions for new hires.

It is easy to use and almost plug and play. Customer Service is top notch and quick to respond.

There is no API yet (it is coming) so makes integration a little clunky.

Their development staff has been great in helping us through the on boarding of Timeforge and molding it to best fit our needs.

Also, there are a lot of hourly employees in the restaurant and retail industries – with fewer salaried staff. Labor problems can result in staff churn and directly affect the project.

Time Forge - Easy to use for Time, Attendance and Scheduling.

TimeForge is intuitive and extremely user friendly. We love the AI technology that helps us make timely data driven decisions on one of our highest operating expenses.

Too many available reports and can be a struggle to find the specific one you are looking for.

They were quick to respond and help us with  putting a time and attendance program in place. They have have great customer service and answer all of my teams question in a timely manner.

They are team players and go above and beyond to ensure for seamless experience. We could not have asked for anyone better.

Overall experience with TimeForge has been fantastic, I can't say enough about the team. They readily jump in to help with any issues we have and overall made this a very smooth transition.

Integration into our POS to enable sales forecasting was simple and non-invasive. I would recommend TimeForge to anyone looking for a Scheduling, PTO tracking, or Time and Attendance system.

Labor scheduling and management can be very complex. We appreciate all the automated features that helps us stay aware of our blind spots and keeps us focused on our Guests.

I like that the all in one aspect of this system and the customer support.

The Program is very easy to use and was very easy to roll out.

I love that I can always get a hold of a knowledgeable IT person. He is prompt in answering my email/calls and always walks me through any issues I run across.

Easy to use, tech support is very responsive and helpful, I enjoy the program and would recommend to others.

Personally, I really liked the sales forecasting tool. We were able to use this to help our managers create weekly schedules and enforce a labor cost percentage.

Helps keep track of our labor percentage real time so we are far more proactive in decision making. Excellent help desk that gets back to you.

We like the integrated scheduling which allows us to better control our labor costs.

The time forge team has been fantastic at working through the Implementation and customization of the software. Everything they do exhibits their high degree of customer service.

I really enjoy the ability to view each store easily as a snapshot, the reporting functions are incredibly helpful, and I love that we can focus on labor tracking and scheduling.

The service and support are the best I've experienced. The software is very user friendly.

We also love that we can automate and track progress on punch lists, take performance notes, manage our food safety certifications by shift and more.

WE were wasting a ton of money on employees taking longer than scheduled breaks.

It cuts the time down needed to do the mundane tasks that were taking up too much time in the past.

US Dollar

Chorus is the leader in conversation intelligence and an integral part of ZoomInfo’s (NASDAQ: ZI) leading modern go-to-market software, data, and intelligence for more than 20,000 companies worldwide. Founded in 2015, Chorus’ Conversation Intelligence Platform identifies and helps revenue teams replicate the performance of top-performing reps by analyzing their sales meetings. These insights serve as the foundation of an effective coaching strategy for sales and customer success teams and provide insight into the voice of the customer across the entire organization. Customers like Zoom, Mavenlink, Qualtrics, Adobe, TripActions, and GitLab ramp new hires to productivity 30-50% faster and see an increase in quota attainment from 20-100%. 



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Commenting/Notes

Call Tagging

Meeting Management

Performance Management

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Call Recording

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Recording

Opportunity Management

Sales Reports

Performance Metrics

Training Management

Call Reporting

Learning Paths/Tracks

Email Management

Event Triggered Actions

Activity Dashboard

Interaction Tracking

Dashboard

Scheduled Recording

Feedback Management

Call Tracking

Call Monitoring

Archiving & Retention

Onboarding

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Conversation Intelligence

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Chorus

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TimeForge is a workforce management (WFM) solution that helps HR professionals and business operators with applicant tracking and onboarding, attendance, absence management, employee scheduling, sales and labor reporting, HR certification and document tracking, and payroll processing - all from a centralized dashboard.

TimeForge's AutoScheduler feature enables professionals to forecast and create schedules in minutes, which can then be emailed or texted to employees. The attendance module tracks clock-in and clock-out times. With fingerprint scanners and time clocks, managers can enforce their schedules and track time and attendance with ease. The Human Resources module provides one-click hire and fire functionality, as well as managing onboarding documents, certifications and staff reviews.

TimeForge's Payroll feature helps HR professionals to eliminate recurring tasks by automating recurring tasks and eliminating manual overheads The solution offers integration with point of sale, property management, and e-commerce platforms. Support is provided through an online portal, email, and phone.

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