About Aura Salonware

Aura Salonware is a salon management solution that helps organizations streamline processes related to marketing, appointment scheduling, payment processing, and team management, among other operations from within a centralized platform. The built-in dashboard allows supervisors to monitor business revenue based on sales, retail, and service operations.

Aura Salonware's point of sale (POS) functionality enables staff members to process payments via referral credits, gift cards, loyalty points, cash, Apple Pay, and Google Wallet. It allows team members to create custom marketing groups, utilize the instant messaging tool to establish two-way communications with clients, and send review requests, booking confirmations, check-in, and retention notifications, optim...


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11 Reviews of Aura Salonware

Average User Ratings

Overall

4.64 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(7)

7

4 stars

(4)

4

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 11 results

October 2020

Elizabeth from TRIM Beauty & Barber

Company Size: 11-50 employees

Industry: Cosmetics

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

October 2020

We love it!

We have been Aura users for a few months now. The features on this system are things that our team has been trying to get into for years. Everyone on the team is super helpful. We are able to do so many things we couldn't before. It is clearly created by salon industry people, as they have skipped a lot of the fluff we had in different systems, while creating value and features where it counts.

Pros

1. We could never utilize online booking because we have different guests book for different amounts of time, but with Aura we are able to adjust each guest individually so all guests have the ability to book their appointments online without screwing up our stylists' schedules. 2. Stylists are able to see all of their numbers on their dashboard from their phones. Previously stylists had to look up reports to view these numbers, and they weren't easy to read, so I was pulling their reports for them. Now they can see their sales, retail percentages, add ons, and several other items quickly on their app dashboard. They are super user friendly. 3. As an owner, I absolutely love their payroll report - I'm now able to do payroll in 30 mins when it previously took me 2 hours. They calculate everything for you - including sliding scales, and are able to adjust per stylist for different levels, etc. It's fantastic.

Cons

1. Although customer service is very quick to answer, they do not have 24/7 customer service to call for immediate needs. 2. Learning curve of getting all our clients onto the app. 3. Although they show how to do everything in training, there is not a demo site or login to practice on while training staff.

Reasons for Choosing Aura Salonware

They seemed to have all the features we had been wanting/needing, while being incredibly user friendly. They also were super responsive to our needs from the beginning, including the beginning our search for new software.

Reasons for Switching to Aura Salonware

We were experiencing a lot of glitches, as well as being unable to customize aspects of our clients' profiles in order to bring us up to date with options such as online booking. Although online booking is a main component of Mindbody, we were unable to use it due to the inability to adjust guests personally, so we could never roll out online booking before.

May 2021

Derek from Salon Tagua

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

May 2021

New to Aura

though there were some problems with integration, the software overall is easy to use and most of the problems have been fixed or are being worked on and troubleshot as we speak. The customer service is top notch and they bend over backwards to make it as easy and smooth as possible.

Pros

Smart booking and self checkin and checkout were the two biggest draws. also the two way texting with guests. integration was ok. mostly problems with the inventory being transferred correctly (still working on this) and not being up and running when we were supposed to go live.

Cons

we mainly had problems with the integration of all of our old data into the new system. client formulas were not correct and inventory wasn't matching up at all.

Reasons for Choosing Aura Salonware

they were the one that didn't have all the additional costs for the add ons that we wanted. and it was an easy interface for guests to make their experience better and contactless

Reasons for Switching to Aura Salonware

felt like they kept adding services and charging us for them even though the software was able to do it anyway. sick of spending upwards of $700 a month for software that didn't do everything we wanted in one service.

December 2018

Aurora from Efflora

Company Size: 51-200 employees

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

December 2018

Beta could use some work

Looking forward to seeing the final result! It's a wonderful concept and will be greatly beneficial to clientele.

Pros

The client side of this interface is gorgeous, extremely useful and easy to use!

Cons

The salon side of the software could use additional features and functionality to be made easier to use.

April 2021

Christine from DV8 the Salon

Company Size: 11-50 employees

Industry: Cosmetics

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2021

For Salons by Salons

Pros

This software is consistently improving and developing to support what salons need as the industry continues advancing. The team is always really supportive in finding solutions whenever needed. The dashboard has been great for our team to understand their business. Great software overall!

Cons

The benchmarking/reporting piece of the software doesn't lend for customization. We have had some challenges with reports showcasing the proper numbers. We would love to see the dashboard integrate goals for each team member to track their business.

Reasons for Choosing Aura Salonware

It is for salons, by salons! Simplicity while continuing to innovate.

Reasons for Switching to Aura Salonware

Severe challenges with reporting, booking and reliability.

April 2021

Jennifer from Copperfalls Spa and Salon

Company Size: 11-50 employees

Industry: Cosmetics

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

April 2021

Very User Friendly

Customer service is great and the support is amazing. I get most of my questions answered very quickly and our support rep is almost always available. Weekly meetings once or twice a week with our support rep and they are very responsive to our requests for improved features!

Pros

This is very Stylist/Technician friendly and most important it's very easy for the guests to use! I love that the guests can upload pictures, you can create a in salon loyalty program!

Cons

There are important features missing, for example, not being able to change a ticket after the day is closed, ticket notes aren't available at checkout, some benchmark reports not available yet.

Reasons for Switching to Aura Salonware

Lack of support and technology upgrade was terrible and not user friendly at all.