DesktopShipper

RATING:

4.6

(65)

About DesktopShipper

DesktopShipper is a leading provider, offering tailored shipping solutions for e-commerce and 3PL industries, available both in the cloud and on-premise. Our cutting-edge technology empowers businesses of all sizes to transform their shipping operations with a comprehensive suite of features. With DesktopShipper, you gain robust order management capabilities, simplifying the handling of orders from various platforms. This streamlines the process of consolidating and organizing incoming orders, saving valuable time and minimizing errors. Our seamless integration with third-party applications ensures a direct connection to popular e-commerce platforms and marketplaces, including eBay, Amazon, Extensiv, Fillz, Magento, NetSuite, Oberlo, SellerActive, and more. Your shipp...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

DesktopShipper Pricing

DesktopShipper offers a “Starter” package which costs $25 per month for 500 orders/shipments per month. The “Medium” package costs $75 per month for 1,500 orders/shipments per month, and offers channel management capabilities. A subscription to the “Premium” package costs $150 per month for 3,000 orders/shipments per month and includes support for all carries. Pricing for the “Enterprise” version is available on request.

Starting price: 

$25.00 per month

Free trial: 

Available

Free version: 

Not Available

DesktopShipper's web app enables you to handle order management, shipping rules, and label printing directly from your browser. Features are designed to reduce errors, optimize your workflow, and enhance your shipping process.

DesktopShipper Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for DesktopShipper

1 - 5 of 64 Reviews

Brian

Retail, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2019

Great Cloud Based Shipping Software

We are able to get more orders out the door because of the ease to batch print like shipments. We are currently shipping 5,000-10,000 orders daily through desktop shipper.

PROS

Pros: Ability to batch print 500+ orders relatively with ease, rate shop feature is excellent, the support team is great and very helpful with customizing certain features

CONS

The shipment search functions are a bit wonky and wish it was easier to use.

Reason for choosing DesktopShipper

Their support team was always readily available to help out and customize our setup.

Matt

Logistics and Supply Chain, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2019

Long time user

Great customer service. Always fixed any issues wit tech support

PROS

flexibility, easy to use. Just switched the cloud version and this improved productivity

CONS

sometimes getting custom programming is a little slow

Reasons for switching to DesktopShipper

Needed a platform that made rate shopping easy

Anonymous

2-10 employees

Used daily for less than 6 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed July 2021

Inefficient, Terrible UI, Costly, Lots of Errors

DesktopShipper is a nightmare of a software experience. If you operate a business that involves shipping, do yourself a favor and stay far away from Desktopshipper. There are MUCH BETTER and CHEAPER alternatives out there like Shipstation, Shippo, Shipworks, easyship, and shippingeasy. Why do you see so many positive reviews from other users? My guess is that they've only used Desktopshipper and don't know how much cleaner, simpler, and more efficient other shipping software is when compared to Desktopshipper.

PROS

What I did I like most about this software? Saying goodbye to it.

CONS

- It's slow and inefficient! So many unnecessary steps and mouse clicks to ship. Even batch-printing, which is supposed to save time, is bogged down by an excessive number of steps. Desktopshipper is a time-suck and not built for high-volume sellers. -No ability to save preferences so you're always having to set certain things every time you refresh the page. This adds extra mouse clicks and inefficiency. -Can't adjust column width or column placement. Unless you're working on a 32" monitor, you're going to be scrolling left and right a lot. This introduces additional inefficiency in the shipping process. - The UI is awful. It looks like it was built in 2005 and hasn't been updated since. -Headers don't stay static, so you lose the action icons in the header any time you scroll down or right. More inefficiency! -Setup takes weeks and costs you $125/hour. You can't do anything yourself because the software is so convoluted. Setup took my company roughly 10 hours only to continue experiencing problems after setup. -Errors are abundant. Worse yet, the errors give no explanation as to why they're happening and/or how to prevent them. -Support is pretty useless. Most of our support calls would end in one of two ways: 1. Support has no idea what the error/problem is and needs to submit it to the development team, or 2. Support instructs you to submit a feature request because the software is lacking basic features. -Search function is broken

Reasons for switching to DesktopShipper

We switched so that we could test Pitney Bowes as our primary carrier. Pitney Bowes doesn't integrate with Shipstation so we had no choice but to also use a new shipping software. Long story short, Desktopshipper sucks and Pitney Bowes is even worse. Needless to say, we quickly went back to USPS/UPS and Shipstation.

chantal

Retail, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Finally a great software with great customer service

I was introduced to Desktopshipper as a recommendation from ActiveSeller and it has been the best suggestion. I look forward to growing my company and orders with them.

PROS

I love that DesktopShipper is only a phone call away and always feel like I am the priority

CONS

There are some things are not as easy to find as first, but once you know it is easy. and Desktopshipper is always there to help me remember.

Reason for choosing DesktopShipper

It seemed like a good choice at the time.

Reasons for switching to DesktopShipper

Shipstation slowly kept increasing cost and taking away services like talking to a real person.

Adam

Law Enforcement, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2020

Desktop Shipper Cloud Shipping Software

Very good. We have used their software for a long time. It used to be a desktop application with a lot of local files, but their latest version is on the cloud. The cloud makes management very easy as we can access our records from any computer, instead of having to access the computer used to ship orders.

PROS

We use this software to generate shipping labels for our orders. With this software, all we have to do is scan a barcode on our packing slip, then all this customer information is pulled up. Then this software will allow us to easily compare rates from various carriers, select a rate and generate the shipping label in just a few clicks. The software will then log and save the tracking number, as well as update our OMS via API. This leads to almost no errors when it comes to shipping orders and saving tracking information. When we need support, it is always just a few clicks away. Support is generally able to solve issues very quickly. I will say, we don't really need support too often. After the setup & training period this software is very easy to use, and the best thing about it is that it just works.

CONS

We love this product. I do not have any dislikes currently. Some of our shippers do not like that orders are only loaded into DSK every 15 minutes, but that is really a minor issue.

Reason for choosing DesktopShipper

We went with DesktopShipper because they had an existing relationship/integration with our OMS. We were not disappointed that we only had one choice, as it is great software.