DesktopShipper Software

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DesktopShipper Software

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FrontRunners 2021

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About DesktopShipper

DesktopShipper is a cloud-based and on-premise shipping solution designed to help small to large online retailers and eCommerce businesses collect, synchronize and process orders across multiple marketplaces. Features include real-time data, price comparisons, address validation, status tracking and reporting. The application enables managers to track sales orders, create batches to handle bulk orders and print custom packing labels. DesktopShipper comes with a carrier routing feature, which allows crew members to select and map a shipping method to specific service groups/preferences. Employees can categorize products and create custom filters based on ship methods, SKUs, item locations, weight and other criteria to facilitate order searches. DesktopShipper o...

DesktopShipper Pricing

DesktopShipper offers a “Starter” package which costs $25 per month for 500 orders/shipments per month. The “Medium” package costs $75 per month for 1,500 orders/shipments per month, and offers channel management capabilities. A subscription to the “Premium” package costs $150 per month for 3,000 orders/shipments per month and includes support for all carries. Pricing for the “Enterprise” version is available on request.

Starting price: 

$25.00 per month

Free trial: 

Available

Free version: 

Not Available

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DesktopShipper carrier rate comparisons

DesktopShipper User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 41 reviews

Amiel

Company size: 11-50 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2019

Dektop Shipper mailing software

Pros

We use this software to ship all of our orders daily. It is pretty easy to use and integrates seamlessly with other shipping software such as UPS Worldship.

Cons

I have no complaints about the software as it does everything we need in order to be able to fulfill our orders.

Brian

Company size: 51-200 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

August 2019

Great Cloud Based Shipping Software

We are able to get more orders out the door because of the ease to batch print like shipments. We are currently shipping 5,000-10,000 orders daily through desktop shipper.

Pros

Pros: Ability to batch print 500+ orders relatively with ease, rate shop feature is excellent, the support team is great and very helpful with customizing certain features

Cons

The shipment search functions are a bit wonky and wish it was easier to use.

Reasons for choosing DesktopShipper

Their support team was always readily available to help out and customize our setup.

Anonymous

Company size: 2-10 employees

Time used: Less than 6 months

Review Source: GetApp

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

July 2021

Inefficient, Terrible UI, Costly, Lots of Errors

DesktopShipper is a nightmare of a software experience. If you operate a business that involves shipping, do yourself a favor and stay far away from Desktopshipper. There are MUCH BETTER and CHEAPER alternatives out there like Shipstation, Shippo, Shipworks, easyship, and shippingeasy. Why do you see so many positive reviews from other users? My guess is that they've only used Desktopshipper and don't know how much cleaner, simpler, and more efficient other shipping software is when compared to Desktopshipper.

Pros

What I did I like most about this software? Saying goodbye to it.

Cons

- It's slow and inefficient! So many unnecessary steps and mouse clicks to ship. Even batch-printing, which is supposed to save time, is bogged down by an excessive number of steps. Desktopshipper is a time-suck and not built for high-volume sellers. -No ability to save preferences so you're always having to set certain things every time you refresh the page. This adds extra mouse clicks and inefficiency. -Can't adjust column width or column placement. Unless you're working on a 32" monitor, you're going to be scrolling left and right a lot. This introduces additional inefficiency in the shipping process. - The UI is awful. It looks like it was built in 2005 and hasn't been updated since. -Headers don't stay static, so you lose the action icons in the header any time you scroll down or right. More inefficiency! -Setup takes weeks and costs you $125/hour. You can't do anything yourself because the software is so convoluted. Setup took my company roughly 10 hours only to continue experiencing problems after setup. -Errors are abundant. Worse yet, the errors give no explanation as to why they're happening and/or how to prevent them. -Support is pretty useless. Most of our support calls would end in one of two ways: 1. Support has no idea what the error/problem is and needs to submit it to the development team, or 2. Support instructs you to submit a feature request because the software is lacking basic features. -Search function is broken

Reasons for switching to DesktopShipper

We switched so that we could test Pitney Bowes as our primary carrier. Pitney Bowes doesn't integrate with Shipstation so we had no choice but to also use a new shipping software. Long story short, Desktopshipper sucks and Pitney Bowes is even worse. Needless to say, we quickly went back to USPS/UPS and Shipstation.

Matt

Company size: 11-50 employees

Industry: Logistics and Supply Chain

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

August 2019

Long time user

Great customer service. Always fixed any issues wit tech support

Pros

flexibility, easy to use. Just switched the cloud version and this improved productivity

Cons

sometimes getting custom programming is a little slow

Reasons for switching to DesktopShipper

Needed a platform that made rate shopping easy

chantal

Company size: 2-10 employees

Industry: Retail

Time used: Less than 12 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2019

Finally a great software with great customer service

I was introduced to Desktopshipper as a recommendation from ActiveSeller and it has been the best suggestion. I look forward to growing my company and orders with them.

Pros

I love that DesktopShipper is only a phone call away and always feel like I am the priority

Cons

There are some things are not as easy to find as first, but once you know it is easy. and Desktopshipper is always there to help me remember.

Reasons for choosing DesktopShipper

It seemed like a good choice at the time.

Reasons for switching to DesktopShipper

Shipstation slowly kept increasing cost and taking away services like talking to a real person.

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