Excalibur WMS vs DesktopShipper

RATING:

4.3

(30)

Excalibur WMS has 30 reviews and a rating of 4.33 / 5 stars vs DesktopShipper which has 65 reviews and a rating of 4.6 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.3 (30)
4.6 (65)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
March 8, 2022
December 8, 2023
Pros/Cons
  • Pros

  • The system to be user friendly which is being Microsoft based and will the system keep up with ever evolving world of logistics. Reporting and EDI/API integration.
  • Some modules are pretty solid and well done such as Data Interface, Communication Manager, TMS and Billing.
  • Cons

  • Also some of the training material is outdated ie: training guide shows a certain field name but in the system the field name has changed which becomes confusing.
  • The out of the box version of the software is extremely basic with very limited features and terrible documents.
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  • Pros

  • What I like most about this software is the software's ability to choose shipper and service upon scanning and weighing the order.
  • Very easy to understand and work on it Integrations very easy.
  • Cons

  • Too many quirks, i.e. there can't be commas in certain columns or there has to be data in certain places even if redundant. Error message will pop up but won't inform user of what the error is.
  • The inability to bill clients at different rates. Although i think this is something that Desktop Shipper is working to make happen.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2023

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14 Recommendations
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos