# CRM Messaging Software Reviews, Demo & Pricing - 2026 > Review of CRM Messaging Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/sms-marketing/crm-messaging-profile --- [Home](https://www.softwareadvice.com/) / [SMS Marketing Software](https://www.softwareadvice.com/sms-marketing/) / CRM Messaging Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/sms-marketing/crm-messaging-profile/reviews/)[Alternatives](https://www.softwareadvice.com/sms-marketing/crm-messaging-profile/alternatives/) # CRM Messaging 2026: Benefits, Features & Pricing Wondering if CRM Messaging is right for your organization? Our SMS Marketing Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview CRM Messaging 4.6 [(39)](https://www.softwareadvice.com/sms-marketing/crm-messaging-profile/reviews/) Pricing Starting at $29.00 per month ### About CRM Messaging CRM Messaging – Streamline Customer Conversations with AI-Powered Automation Customers today expect fast, seamless, and personalized communication. Managing multiple messaging channels separately can lead to missed messages, slow response times, and lost opportunities. CRM Messaging is an all-in-one communication platform designed for small and mid-sized businesses to enhance engagement across SMS, WhatsApp, Email, Voice Calls, and Live Chat. Whether in sales, marketing, or customer support, our platform helps you connect, automate, and scale—all from one place. 🌟 Key Features & Benefits 1. Multi-Channel Messaging – One Unified Platform Stop switching between tools—CRM Messaging centralizes all customer interactions. ✔ SMS & WhatsApp – Send promotions, reminders, and transactional messages. ✔ Email Campaigns – Automate newsletters and notifications. ✔ Voice Calls – Connect instantly for sales and support. ✔ Live Chat – Engage website visitors in real-time. With a shared inbox for all conversations, your team stays organized and responsive. 2. AI-Powered Automation – Save Time & Improve Engagement Repetitive tasks slow down businesses. CRM Messaging automates conversations so y... ou can focus on growth. ✔ Auto-replies for FAQs and lead inquiries. ✔ Trigger messages based on customer actions. ✔ Schedule bulk campaigns across SMS, WhatsApp, and email. ✔ Drip campaigns to nurture leads and increase conversions. Automation ensures faster responses and better engagement without extra effort. 3. Team Collaboration with a Shared Inbox Juggling multiple customer inquiries? Our shared inbox keeps teams aligned. ✔ Assign messages to the right team members. ✔ Tag, prioritize, and track customer interactions. ✔ Monitor response times and improve efficiency. ✔ Use quick replies and saved templates for consistency. With real-time visibility, your team provides better support and sales follow-ups. 4. Advanced Reporting & Analytics Optimize messaging with data-driven insights. 📊 Monitor message delivery, open rates, and engagement. 📊 Track response times and agent performance. 📊 Improve campaigns with customer behavior analysis. With real-time analytics, you make informed decisions to enhance communication. 5. Easy Integration with Your Business Tools CRM Messaging works with your existing tools, so workflows stay smooth. ✔ Import customer contacts effortlessly. ✔ Trigger messages based on CRM activities. ✔ Sync interactions across platforms. No more manual work—just seamless communication. 6. Secure, Compliant & Scalable 🔐 GDPR-compliant data handling. 🔐 End-to-end encryption for customer privacy. 🔐 Built to handle high-volume messaging. With CRM Messaging, your data stays secure, compliant, and scalable as your business grows. Who is CRM Messaging For? ✅ Small & Mid-Sized Businesses (SMBs) needing an affordable messaging solution. ✅ Sales & Marketing Teams looking to engage and convert leads faster. ✅ Customer Support Teams handling high message volumes efficiently. ✅ E-commerce & Service Businesses automating updates, offers, and reminders. If you want faster responses, better engagement, and higher conversions, CRM Messaging is built for you. Why Software Advice Users Choose CRM Messaging ✔ Easy to use – No complex setup, start instantly. ✔ Feature-rich – From automation to analytics, all in one place. ✔ Scalable – Grows with your business. ✔ Affordable – Premium features at a budget-friendly price. ✔ Reliable – Secure, compliant, and optimized for high-volume messaging. 📈 How CRM Messaging Helps Your Business Grow ✅ Eliminate scattered messaging tools – manage everything in one place. ✅ Save time with automation – streamline conversations. ✅ Improve customer experience – respond faster and engage better. ✅ Gain insights – track and optimize campaigns. ✅ Boost revenue – drive more sales through better communication. 💡 Try CRM Messaging now and take your business communication to the next level! Wondering if CRM Messaging is right for your organization? Our SMS Marketing Software selection experts can help you in 15 minutes or less. ## CRM Messaging User Interface ## Popular CRM Messaging Alternatives Main Product CRM Messaging 4.6 [(39)](https://www.softwareadvice.com/sms-marketing/crm-messaging-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.83Value for money - 4.84Customer support - 4.62Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Project Broadcast](https://www.softwareadvice.com/sms-marketing/project-broadcast-profile/) 4.9 [(647)](https://www.softwareadvice.com/sms-marketing/project-broadcast-profile/reviews/) Ratings Breakdown - 4.55Ease of use - 4.73Value for money - 4.81Customer support - 4.67Functionality Pricing Starting at $7.00 per month Get Price Alternative Product [SlickText](https://www.softwareadvice.com/sms-survey/slicktext-profile/) 4.8 [(268)](https://www.softwareadvice.com/sms-survey/slicktext-profile/reviews/) Ratings Breakdown - 4.80Ease of use - 4.66Value for money - 4.87Customer support - 4.73Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Clearstream](https://www.softwareadvice.com/church/clearstream-profile/) 4.8 [(681)](https://www.softwareadvice.com/church/clearstream-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.55Value for money - 4.84Customer support - 4.59Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Twilio](https://www.softwareadvice.com/voip/twilio-profile/) 4.4 [(504)](https://www.softwareadvice.com/voip/twilio-profile/reviews/) Ratings Breakdown - 4.14Ease of use - 4.19Value for money - 4.03Customer support - 4.51Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Text Request](https://www.softwareadvice.com/internal-communications/text-request-profile/) 4.6 [(1193)](https://www.softwareadvice.com/internal-communications/text-request-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.57Value for money - 4.66Customer support - 4.47Functionality Pricing Starting at $59.00 per month Get Price ## CRM Messaging Pricing and Plans Starting price: $29.00 per month Free Trial Free Version Basic $29.00 flat rate, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## CRM Messaging Features - Popular features found in SMS Marketing 2-Way Messaging Campaign Planning Campaign Scheduling Communication Management Contact Management Engagement Tracking Message Personalization Mobile Coupons Reporting/Analytics Scheduled Messaging Shortcodes - More features of CRM Messaging Activity Dashboard Activity Tracking AI/Machine Learning Alerts/Notifications API Archiving & Retention Auto-Dialer Automated Responses Automatic Call Distribution Call Center Management Caller ID Call Monitoring Call Reporting Call Routing Call Tracking Call Transcription Campaign Management Canned Responses Chatbot Chat/Messaging Compliance Management Consent Management CRM Customer Segmentation Customizable Fields Customizable Templates Drip Campaigns Email Campaign Management Email Sequences Event Triggered Actions Interaction Tracking IVR Keyword Tracking Landing Pages/Web Forms Lead Capture List Management Live Chat Marketing Automation Mass Texting Mobile Access Monitoring Multi-Campaign Multi-Channel Communication Multi-Language Natural Language Processing On-Demand Recording Open Rate Tracking Performance Metrics Personalization Polls/Voting QR Codes Real-Time Analytics Real-time Consumer-facing Chat Real-Time Data Real-Time Monitoring Recording Reputation Management SMS Messaging Support Ticket Management Template Management Text-to-Win Third-Party Integrations Transcripts/Chat History Transfers/Routing Workflow Automation ## CRM Messaging Integrations WhatsApp Integration rated undefined from -1 review Sinch MessageMedia Integration rated undefined from -1 review SMS-iT Integration rated undefined from -1 review msg91 Integration rated undefined from -1 review Twilio Integration rated undefined from -1 review Zoho CRM Integration rated undefined from -1 review See all 20 integrations ## CRM Messaging User Reviews Overall Rating 4.6 Ratings Breakdown 5 74% 4 18% 3 5% 2 3% 1 0% Secondary Ratings Ease of Use 4.6 Value for money 4.8 Customer support 4.8 Functionality 4.6 Maersk V. Verified reviewer Staffing and Recruiting 11-50 employees Used daily for less than 6 months Reviewed May 2023 One of the best SMS Tool 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We can personalized it by using our own numbers. Cons: None so far. I haven't fully use the tool yet Vendor Response Thank you for your valuable feedback. Replied May 2023 Read More MH Michael H. Verified reviewer Real Estate 2-10 employees Used daily for less than 6 months Reviewed July 2023 Support is everything 5 It's taken less than a week to get this set up. Be aware that there are regulations that these companies have to follow, for example Canada requires proof of business registration, and without it the account cannot be set up. What's great with CRM Messaging is that the integrations with HubSpot is somewhat complex, and in some instances, you may need to use Zapier. But their support team are incredibly competent and know how to get everything working. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The support team is fantastic and the product works well to allow for call and sms to come through HubSpot. Cons: It's minor but they were not able to provide Voice on a free trial. That's in part due to the way that they have to commit to the service being used. I did ask what would happen if I didn't like the service (eg, if the voice quality was poor), and they offered a straight refund. So, a very minor friction point. Reasons for choosing CRM Messaging Mitto is not available in Canada Vendor Response Thanks for your kind words about our support team! We're glad to hear our product integrates well with HubSpot for calls and SMS. We understand your concern about not offering Voice in the free trial and appreciate your understanding of our service commitments. It's great to know our refund policy provided reassurance. We're also happy to hear about your smooth setup experience, even with the necessary regulatory requirements. Our team takes pride in handling complex integrations, and we're always here to assist with any challenges. Thank you for choosing us over alternatives like Mitto, especially given the geographical availability. Replied December 2023 Read More VF Varun F. Verified reviewer Research 11-50 employees Used daily for less than 6 months Reviewed April 2024 Review for WhatsAPP 3 So Far It is OK, There is a lot of improvement to be made for the integration with Zoho CRM Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 3 Functionality Pros: Simple Set up, Good Service, Simple UI, Cons: Very Poor intgration with Zoho CRM , Not Sure if the Messaging is reaching the targeted customer. Vendor Response Thank you, Varun, for your honest feedback. We’re glad you found the setup and service satisfactory, but we’re sorry to hear about the challenges you faced with the Zoho CRM integration. Ensuring that messages reach the intended recipients is crucial, and we’re actively working to improve this aspect. Your input is valuable to us, and we’re committed to enhancing our platform to better meet your needs. If you have any specific suggestions or need further assistance, please don’t hesitate to reach out. We’re here to help Replied September 2024 Read More DM Delilah M. Verified reviewer Hospital & Health Care 2-10 employees Used daily for more than 2 years Reviewed February 2024 Good product and gets better with every update 4 Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: \[sensitive content hidden\] customer service is great! He's very available and makes has been very helpful whenever we have a question. Cons: I wish that our contacts and phone numbers were able to sync better. This may be an issue with our plan and having more contacts than we pay for with syncing, but I often have to rely on context clues or look up the phone number in my database if I am messaging a client from my phone. Vendor Response Thank you, Delilah, for your thoughtful review and for being a long-time user of CRM Messaging! We’re glad to hear that our customer service has been helpful and responsive. We appreciate your feedback regarding contact and phone number syncing, and we’ll look into ways to improve this feature. Your input helps us refine our product to better serve your needs. If there’s anything else we can assist with or if you have any suggestions, please don’t hesitate to reach out. We’re here to support you! Replied September 2024 Read More PS Priyanka S. Verified reviewer Marketing and Advertising 51-200 employees Used daily for less than 12 months Review source Reviewed May 2024 One of the Best Platform for SMS & WhatsApp Marketing 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: One of the best thing about CRM Messaging is they launch new features bi-weekly and their customer support team Cons: I think their UI need to be more user friendly Vendor Response Thank you, Priyanka, for your kind words and support! We’re delighted to hear that you find CRM Messaging to be one of the best platforms for SMS and WhatsApp marketing. Your appreciation for our frequent feature updates and customer support means a lot to us. We’re continuously working to improve our UI to make it even more user-friendly, and your feedback helps us in that direction. If you have any further suggestions or need assistance, we’re here to help! Replied September 2024 Read More SG Sambhavi G. Verified reviewer Management Consulting 11-50 employees Used daily for less than 12 months Reviewed May 2024 Easy to Use and Awesome Customer Service 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It helps us connect with customers via SMS and WhatsApp, and their workflow feature assists us in setting up automation based on keyword or event triggers, which I like the most Cons: Nothing yet! I am happy with the service and product Vendor Response Thank you, Sambhavi, for the fantastic review! We’re thrilled to hear that you find CRM Messaging easy to use and that our workflow automation features are helping you connect with customers effectively. It's great to know that our service has met your expectations. If you ever have any suggestions or need assistance, feel free to reach out. We’re here to support you and your team! Replied September 2024 Read More MB Michael B. Verified reviewer Medical Practice 11-50 employees Used daily for less than 6 months Reviewed February 2024 Dental Implant Center 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: This was the easiest platform to integrate WhatsApp with our HubSpot account; consequently, it opens up our marketing tremendously." As a result, the customer service is one of the best we have used. At our office, we use many platforms, but CRM Messaging has by far the best customer service. Replies to my questions were answered within minutes. Cons: it was fairly simple to set up. I would have followed the directions; the process is easy. Vendor Response Thank you, Michael, for your wonderful review! We’re thrilled to hear that CRM Messaging made integrating WhatsApp with your HubSpot account easy and that it’s helping expand your marketing efforts. It’s great to know that our customer service has stood out for you—your kind words motivate us to keep delivering the best support possible. If you have any suggestions or need further assistance, feel free to reach out anytime. We’re here to help Replied September 2024 Read More DF Daniel F. Verified reviewer Marketing and Advertising 2-10 employees Used daily for free trial Reviewed November 2023 All the Functionality I need 5 Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: I can initiate mass AI conversations with my leads and prospects while remaining GDPR-compliant at all times. Cons: It's not so easy to set up (but I had great Onboarding help from the team!) Vendor Response Thank you for your feedback! We're glad to hear our platform is meeting your needs, especially for initiating AI conversations with leads while staying GDPR-compliant. Understanding the setup can be challenging, we're pleased that our team could assist you effectively during onboarding. Replied December 2023 Read More Darko S. Verified reviewer Marketing and Advertising 2-10 employees Used daily for less than 6 months Reviewed August 2022 Whatsapp fine tuning provider 5 Open new possibility in my CRM Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Support from CRM Team , onboarding, speed Cons: No cons for me, can only recommend on my friends Vendor Response Dear Darko, I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day! Kind Regards, Kristi Marketing Analyst Replied December 2022 Read More VR Verified Reviewer Information Services 11-50 employees Used weekly for less than 6 months Review source Reviewed November 2022 Productive tool for sending dynamic Whatsapp Messages 5 Ratings Breakdown 5 Ease of use 5 Functionality Pros: Its an excellent and efficient tool for sending two-way Whatsapp messages and moreover you can configure dynamic templates as well Cons: UI need to upgrade but I think their team is working on it Vendor Response Dear, I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day! Kind Regards, Kristi Marketing Analyst Replied December 2022 Read More Showing 1 - 10 of 39 Reviews [See All Reviews](https://www.softwareadvice.com/sms-marketing/crm-messaging-profile/reviews/) ## CRM Messaging Popular Comparisons [Project Broadcast vs CRM Messaging](https://www.softwareadvice.com/sms-marketing/crm-messaging-profile/vs/project-broadcast/) [Compare All Alternatives](https://www.softwareadvice.com/sms-marketing/crm-messaging-profile/alternatives/) ## Other Top Recommended SMS Marketing Software [Thryv](https://www.softwareadvice.com/crm/thryv-profile/) **4.2** (529) Recently recommended **8** times [Voxie](https://www.softwareadvice.com/conversational-marketing/voxie-profile/) **0.0** (0) Recently recommended **2** times [EZ Texting](https://www.softwareadvice.com/sms-survey/ez-texting-profile/) **4.5** (273) Recently recommended **1** times [Avochato](https://www.softwareadvice.com/mobile-marketing/avochato-profile/) **4.7** (135) Recently recommended **1** times Stuck Between Options? 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