CRM Messaging
About CRM Messaging
Awards and Recognition
CRM Messaging Pricing
Available from $29 per month.
Starting price:
$29.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for CRM Messaging
1 - 5 of 27 Reviews
Maersk
Verified reviewer
Staffing and Recruiting, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
One of the best SMS Tool
We can personalized it by using our own numbers.
CONSNone so far. I haven't fully use the tool yet
Vendor Response
Thank you for your valuable feedback.
Replied May 2023
Teggy
Marketing and Advertising, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
WABA GHL integration solution
Super quick response for support team, well documented step-by-step for the integration
CONSSometimes messages from contact doesn't show on GHL dashboard
Reasons for switching to CRM Messaging
Couldn't find the company name, but it's wabotx which is a whitelabel solution from com.bot. I made the switch as I saw the team was incredibly supportive and fixing things quickly.
Vendor Response
Reply to Review: WABA GHL Integration Solution Hi [Reviewer's Name], Thank you for choosing our CRM Messaging for your integration needs and for taking the time to leave this review. We're thrilled to know that our support team's responsiveness and our well-documented integration process have been beneficial to you. We acknowledge the issue you've mentioned regarding messages not always showing up on the GHL dashboard. Our team is continuously working on improving the system's reliability, and your feedback is invaluable in this process. It's great to hear that our supportive team played a key role in your decision to switch from WhatsApp API and wabotx. We're committed to maintaining this level of support and to resolving issues promptly. Thank you again for your trust in our service. We look forward to continuing to support your business needs.
Replied December 2023
Victor
E-Learning, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed February 2023
poor quality
The ability to send instant messaging and engage with our customers
CONSthe fact that it is hard to sync with the customers details
Vendor Response
Thank you for your valuable feedback.
Replied May 2023
Delilah
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
Good product and gets better with every update
[sensitive content hidden] customer service is great! He's very available and makes has been very helpful whenever we have a question.
CONSI wish that our contacts and phone numbers were able to sync better. This may be an issue with our plan and having more contacts than we pay for with syncing, but I often have to rely on context clues or look up the phone number in my database if I am messaging a client from my phone.
Michael
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Support is everything
It's taken less than a week to get this set up. Be aware that there are regulations that these companies have to follow, for example Canada requires proof of business registration, and without it the account cannot be set up. What's great with CRM Messaging is that the integrations with HubSpot is somewhat complex, and in some instances, you may need to use Zapier. But their support team are incredibly competent and know how to get everything working.
PROSThe support team is fantastic and the product works well to allow for call and sms to come through HubSpot.
CONSIt's minor but they were not able to provide Voice on a free trial. That's in part due to the way that they have to commit to the service being used. I did ask what would happen if I didn't like the service (eg, if the voice quality was poor), and they offered a straight refund. So, a very minor friction point.
Reason for choosing CRM Messaging
Mitto is not available in Canada
Vendor Response
Thanks for your kind words about our support team! We're glad to hear our product integrates well with HubSpot for calls and SMS. We understand your concern about not offering Voice in the free trial and appreciate your understanding of our service commitments. It's great to know our refund policy provided reassurance. We're also happy to hear about your smooth setup experience, even with the necessary regulatory requirements. Our team takes pride in handling complex integrations, and we're always here to assist with any challenges. Thank you for choosing us over alternatives like Mitto, especially given the geographical availability.
Replied December 2023
