The whole candidate tracking system is very helpful in staying on top of the right talent for our open requisitions.

Good it’s a good place to have all your jobs. Good for use by larger organizations.

This is a good system with a lot of nice features and integrations. The dashboard is clean and easy to use.

Their pricing is competitive, the dashboard clean and easy to understand, the platform 100% configurable, and the support is phenomenal. Our recruiting workflow practically runs itself.

We like the ease of use for job seekers, administrators and Hiring Managers. The customer service in the Help desk is excellent as well.

My overall experience is pretty good. Some of the functionality is very easy to use, but other features need improvement.

It's also very easy to use and highly candidate-centric. The iCims staff is also flexible, very helpful and eager to make sure your experience with the product is a successful one.

This morning, we had an associate that was supposed to go out and work for the client on a 1-day assignment but the associate called in sick this morning.

We first chose this software because it was more competitive and more user friendly than our previous ATS.

I love that everything is electronic. It makes new hire paperwork so seamless- and the applicants love it also.

The reporting is horrible. It's too complicated to get what should be a standard report.

Can be very frustrating for people who do not use it all of the time.

It looses my resume Everytime I upload and log out of the software for a period of time.

User-friendly customizable ATS at a great price.

This product is easy to use and helps me track applicants. Love that you can see how many other applications the candidate has submitted.

Overall, ICIMS Recruit is outstanding software. With a few minor adjustments, this software has the potential to be the very best in the industry.

Inability of workflows to work with each other. Limitations regarding employee referrals.

You can build an ATS exactly how you like from the ground up and then create sophisticated reporting features.

The project was launched on time and on budget.

The dashboard can be fully customized, the ability to post jobs within the ad itself and the integration with other software is fantastic.

Our overall experience is very positive. We love the configurability of the product so that we can make it unique for our business model.

Adding candidates into ICIMS is very easy and user-friendly. It's also awesome that it has a dashboard on the front page, which makes for easy access to current candidate data.

The company I implemented / selected this product for still uses today. Very strong product with great customer service.

I love using ICims for recruitment. Also, the fact that multiple users can see the same job requisitions is a plus especially when you have a large team.

The Help Desk team is extremely responsive and don't make you feel stupid for asking a question.

I dislike all the numerous glitches. This software seems to have many bugs that the developers still have not ironed out.

They really know how to capture the patients attention and assist in retaining that patient in the future. Safe and secure communication.

Once we started the process of ending our contract,  professionalism and customer service was extremely ugly.

The worst is that when you notice the critical mistake and can't even reach anyone to fix it.

We were happy with Solution Reach, however, the management software we were using at the time integrated their own communication software within our current version.

We wished that the system could intergrate more with our EHR software. Otherwise over the years the platform has been awesome.

Some patients complained about multiple contact attempts etc but this was just an error we made as a new user learning to select the proper settings, etc.

I would recommend solution reach to other dental practices. I had a good experience with them.

I would avoid this contract oriented sales company at all cost.

Helps with appointment reminders  AND review management for a reasonable price; customer service is amazing.

Can be difficult to maneuver from time to time due to updates/ modifications made to the programing.

Overall easy to use and maintain communtication through.

Worst customer service I have ever come across in all my years as an office manager.

Then the company automatically shut off the system so no messages were going out according to our settings. They didn't even let the providers know they were doing so.

I love that we have our patient reminders go through this program. I also love being able to send birthday greetings out to our patients.

The communication abilities with patients was great. I loved being able to reach our to patients remotely in the event of inclement weather and cancellation or closures.

Patient communication has never been so effective, smooth, and successful with using this product. Patients response with this software is so much better than other programs we have used in the past.

Ease of use, variety of options and tasks available. Ability to customize communciations and scheduling delivery of communciation.

It's difficult to install and integrate with some practice management softwares. Get reviews from people who use your PMS before jumping on.

In the beginning, Solutionreach seemed great. They promised they would integrate with our PMS, and with the exception of a few stragglers I would find not in the system it seemed to be working.

Worst company I have dealt with since my business openned.

The price and lack of communication when it came to ending the contract it became very difficult.

What I like most about Solution reach is how easy it is to use, and how quickly we are able to text and get ahold of patients.

First and foremost this product is very user friendly.

When this software works, it's great. The issue is that it often doesn't work and it is impossible to get customer service.

It is able to help us send paperwork, text and email patients reminders and key things before their appointments.

We cancelled our contract with ample notice and they refuse to give us a refund on an over charge and refused to accept a written cancellation AND renewed our contract automatically.

Overall our experience is great and they are constantly proving tutorials and there are a lot of videos on YouTube to help guide you through.

The company has been great to work with and we have integrated seamlessly with their software.

Fantastic customer service and once you subscribe to SR lots of great free tools, educ info etc.

Learning curve is a bit steep, though. Also, the support is very poor.

The newsletters were a bit difficult to create and very slow. THe forms and info that patients filled out at check-in has no way of importing into our EHR system- we have to manually input everything.

US Dollar

Support the entire candidate experience from start to finish with a unified recruitment platform. iCIMS offers best-in-class recruiting products for your hiring life cycle, available as part of one unified talent cloud platform, or as individual products.


By engaging passive talent and nurturing prospects, our Career Sites and Candidate Relationship Management empowers you to source and proactively fill talent pipelines better than your competition, while giving your candidates personalized career site experiences. Our Text Engagement transforms you into an employer of choice thanks to modern communication via text, chatbot, and social media messaging, so your organization is always top of mind for candidates.


Our award-winning Applicant Tracking offers an industry-leading candidate experience from a mobile-friendly application process, to receiving a professional offer, to getting pre-boarding for day one on the job, all while reducing cost and time-to-hire. iCIMS’ robust integration capabilities provide a seamless, yet powerful extension to your core HR systems – centralizing complex talent acquisition data and transferring it as one unified story to all of your applications.



LongDescription

Pre-recorded Messages

HR Management

Live Video Interview

Employee Onboarding

Two-Way Audio & Video

Application Management

Interview Management

Resume Database

Interview Practice Session

Customizable Reports

Session Recording

SMS Messaging

Internal HR

Candidate Tracking

Job Application Management

Referral Tracking

Electronic Signature

Reference Checking

Skills Assessment

Applicant Tracking

Recruiting Firms

Job Description Management

Pipeline Management

Social Recruiting

Communication Management

Matching Engine

Talent Acquisition

Resume Storage

Job Management

Individual Development Plans

Customizable Fields

Collaboration Tools

Assessment Management

Email Templates

Self Service Portal

Configurable Workflow

Resume Posting

Email Marketing

Job Marketplace

Mobile Access

Orientation Workflow Management

Compliance Management

Recruitment Management

Background Screening

Performance Metrics

Candidate Profiles

Training Management

Question Library

Social Media Integration

E-Verify/I-9 Forms

Job Posting

Workflow Management

Real-time Updates

Email Management

Video Support

Careers Page

Candidate Management

Job Requisition

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Resume Parsing

Employer Accounts

Resume Search

Panel Interviews

Employee Handbook

Chat/Messaging

Calendar Sync

Skill Assessment & Scoring

Real Time Reporting

Customizable Branding

Compliance Tracking

Reporting/Analytics

Employee Profiles

Feedback Management

Boolean Search

Interview Scheduling

Third-Party Integrations

Onboarding

Task Management

Live Chat

Document Management

Electronic Forms

Performance Management

For Accountants

Our pricing is based on certain available packages as well as the complexity and robustness of the final system, which is scaled to meet your specific needs. Contact iCIMS for more information on pricing.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

201-500

501-1000

1000+

iCIMS Talent Cloud

In Person

Live Online

Webinars

Documentation

Videos

For 23 years, Solutionreach has been helping vision, dental, and medical organizations of all sizes implement technology that supports practice-wide efficiency and revenue growth with flexible patient communications and office operations tools built for scale. With digital tools like appointment reminders, two-way texting, batch messaging, online reputation management, and more, Solutionreach provides an all-in-one solution to connect with patients through customizable, personalized touchpoints at every step of the care journey.


Patient Records Management

Messaging

Surveys & Feedback

Electronic Payments

Patient Engagement

Mobile Alerts

Patient Questionnaires

Rescheduling

HIPAA Compliant

Progress Tracking

Client Database

Confirmation/Reminders

SMS Reminders

Approval Process Control

Patient Intake

Recurring Appointments

Call Reminders

No-Show Tracking

Registration Management

2-Way Messaging

Recall Tracking

Scheduling

Payment Reminders

Two-Way Communication

Multi-Location

Booking Management

Online Payments

Survey/Poll Management

Orthodontic Charting

Multi-Channel Communication

Marketing Automation

Patient Education

Forms Management

Email Reminders

Patient Communications

Online Booking

Reminders

Automated Scheduling

Medical Billing

What's included in the Solutionreach platform: 

Two-way texting, HIPAA-consent, automated reminders, automated recall, appointment confirmation, quick message templates, message flagging, marketing campaigns, waitlist, customization, group messages, missed appointment messages, patient loyalty surveys, reports and analytics, robust patient newsletter template library, patient referrals, team chat, birthday messages.

iCIMS Talent Cloud vs Solutionreach

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