Kadence vs IWD Platform

RATING:

4.6

(25)

Kadence has 25 reviews and a rating of 4.64 / 5 stars vs IWD Platform which has 33 reviews and a rating of 4.64 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.6 (25)
4.6 (33)
Ease-of-Use
5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
December 7, 2023
September 6, 2022
Pros/Cons
  • Pros

  • The customer service and direct support with the account manager is second to none, always on hand and they listen to feedback and ideas for improvement.
  • Chargifi is really easy to use and understand, it has enabled our team to return to the office with confidence and clarity.
  • Cons

  • While we will only be charged for active users, this does feel a bit messy to still have employees who have left still on there.
  • We believe Team Managers and Global Admins should be able to cancel bookings on behalf of other users for instances such as severe illness etc.
Read all user reviews
  • Pros

  • This has given us the ability to clearly represent the in store experience, ultimately leading to a more cohesive rollout for our retail teams.
  • It was quite easy to integrate our products into the program, and actually helped better our internal process overall.
  • Cons

  • While learning I would be frustrated at times when I created a display and then would look at it from a different angle and realize the product was floating or not set as I had thought.
  • Technical problems as downloading/receiving pictures as pace is too slow. Fire wall in China which made us stopped working with IWD.
Read all user reviews
Pricing Range
$
$
$
$
$
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$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos