The website is easy to use/manipulate and the best feature is the automatic payment system so we are not chasing down tuition on a weekly/monthly basis.

Corrbar was able to schedule the tournament and work around some of our specific needs and the support staff was there at all times.

The scheduler is the one piece of the software we continue to struggle with. Much of this is because we are utilizing it in a way it was not initially considered.

It is very user friendly and easy to figure out how to set things up. I also like that you manage this on your own rather then having to submit a request to have something updated.

I really like the overall look and ease of navigation of the Crossbar site. Adding content is super easy and provides enough options to really personalize the site.

The app does take some basic training especially if users have no experience with a content management system. Advanced communications (e.g., within teams, specific users) requires some practice.

From a managements perspective, I have found it’s missing a lot of functions that we previously had that are important.

Easy registration process and also great customer service and support.

They are very easy to get a hold of when you have a question and they will answer it so it is easy to understand. We have also gotten a lot of compliments on how easy the site is to use.

Love Crossbar and recommend to our fellow clubs.

The scheduling is very user friendly and has benefitted the teams.

Crossbar eliminated a lot of the hassels we had with our old system. The support we received setting everything up was fantastic.

It's great from a scheduling standpoint and quick and easy to make teams. Parents: As a parent, I LOVE the ease and convenience of signing my kids up for soccer through Crossbar.

Cat or not(We offer discounts to our members) what position they are...goalie, forward, defense so we can cut off registrations once a particular position in a particular age group is full.

The ease of setting up our site, quick response from the support team, and ability to setup and collect payments automatically have all been great features for us.

It has been wonderful to have active support and a system that is much more user freindly both to the admisnitrators and all of our users.

My favorite things about Crossbar so far are the ease of registration and payment collection. Calendar is user friendly and the website is clean and simple.

I highly recommend using the Crossbar system. It has made our workload easier and more user friendly, which is really important for training purposes as our management changes over time.

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Now, I can easily train anyone to run our website with ease and it can be updated from a computer, tablet, or phone in an instant. Last, but not least is our praise of the customer support.

So far we are very pleased with our relationship with Crossbar.

There needs to be a separate feed for announcements, schedules, etc. That would allow the coach/admin to put info out and then basically ignore the team chat.

There are some features missing, in particular in the app.

The scheduling is quite good. There are a few things that could be better, but overall the scheduling handles 99% of what we want it to do.

It has been excellent overall. The application is well thought out and makes it very easy to set up and communicate with our members.

It’s very user friendly, visually pleasing, cost effective, with ongoing customer support.

Crossbar allows me to do just that, and with ease. Setting up registration, managing payment options, and organizing team rosters is also seamless in the Crossbar Dashboard.

Registration is a breeze and there are so many great features including the schedule, ease of subscribing to family calendar, and sending out communications to the club or smaller groups.

The ease of use when setting up web pages and clean aesthetic is what I like most.

The family schedule has also been a welcome feature that easily integrates family schedules with mobile device calendars.

We compared this against 5 other platforms, and this was hands down the best solution at the right price. Couple that with the amazing customer service, and CrossBar is a homerun.

The information it provides at a glance with its customized dashboards is great. The email that some out are so much more organized.

I do think that for general user the website is intuitive and user friendly so it’s been good a good change overall for our league members.

It’s been very up and down in terms of transitioning. There have been many growing pains and some critical features that are missing.

The software is built by hockey parents so it's perfect for us. Easy to set up leagues, tourneys, teams, events and schedules to keep everyone aligned.

I love how versatile the program is, our news features, membership updates - all able to get out to our registered users very quickly.

Ease of Use for  administrators  and  users. Also rapid response to questions.

At this time crossbar experience has been amazing and the ease of use has been so great.

Maybe open 2 windows to cut n paste across teams.

Lacking several must have features that my new software program has. Also had numerous occasions where I cancelled a client but they continued to get charged through Upperhand.

It looks great, and creating events is very easy.

As we get our business off the ground it has been great exploring the various features, and we are excited about the customer experience we'll be able to provide thanks to the software's ease of use.

The complete lack of customization and available software and/or plugins (parent/child accounts, financial and administrative dashboards).

Overall a very good product reasonably priced and very good customer service.

My overall experience has been the most frustrating thing I have ever encountered in the business world because of lack of training.

The software is pretty easy for customers to use, and we have a lot more customers doing their own account management vs. asking me to do it like they did with our last CRM.

Ease of use, great customer service, easy for customers and super Intuitive.

Customer support is unmatched. Account manager very helpful and communicative.

Biggest drawback is the lack of training that we received. And for the most part we struggled to get quick response to problem solving as they arose.

It can be confusing to use this software at first.

M happy with the willingness to take constructive feedback.

UpperHand support has been outstanding. We are new to the system, but any questions we have had are quickly and easily answered by the support system here.

When we have issues it is difficult to get a response from upperhand the same day and no phone support offered is awful as not everything can be handled by email 2-3 days later.

Doing memberships can be a pain and not as user friendly.

Upperhand’s ease of use and ability to fit our dynamic workflow.

Overall UpperHand has done it’s best to provide a great service and cater to my company’s specific needs.

In the beginning, I was very discouraged from all of the bugs that caused frustrations with me as the Administrtor and also negatively affected our end user clients.

We will continue to use Upper Hand, and look forward to the new interface being fully integrated.

I love the ease of setting up programs and clinics. The software is great for creating clinics with easy to understand prompts.

I like the functionality of the quick scheduling tool. Makes it easy to schedule without going through the loops of POS.

Ease of use and ability to set up the camps and clinics we need on the software.

Many of the features are limited, i.e. it has a payroll tracker, but no payroll integration, or it has accounting functions, but not ones that are actually usable from an accounting perspective.

Our move to Upper Hand has been very good, overall. We're spending less money for better functionality with their software.

Overall I have had a very good experience with upper hand their customer service support is extremely efficient.

Ease for parents to register for our camps and programs improved for our business. We still use software for private training business since it’s not as user friendly for upper hand.

Its a coin flip whether I’ll be able to complete a purchase or book an event with out the window dropping.

US Dollar

Crossbar is a cloud-based sports management software designed to help businesses streamline the administrative processes of tournaments, clubs, facilities and sports leagues. Supervisors can handle registrations and modify payment plans according to requirements. 

Crossbar allows organizations to view upcoming schedules on a calendar and view reports to track team allocations. Managers can handle memberships and send emails to specific members. Additionally, users can create division pages and include score entries. 



LongDescription

Registration Management

Scheduling

Payment Processing

Communication Management

Member Accounts

Electronic Payments

Personalization

Document Storage

Credit Card Processing

Team Calendars

Event Tracking

Calendar Management

Mobile Access

Email Management

Reporting & Statistics

Volunteer Management

Calendar Sync

Team Management

Facility Scheduling

Attendance Tracking

Event Management

Website Management

In-Game Analytics

Contact Management

Customizable Forms

Mobile Alerts

Event Scheduling

Forms Management

Event Calendar

Membership Management

Recurring/Subscription Billing

Attendance Management

Alerts/Notifications

Automated Scheduling

Chat/Messaging

Billing & Invoicing

Discount Management

Member Portal

Customizable Reports

Calendar/Reminder System

Customizable Fields

Social Media Integration

Real-Time Notifications

Website Integration

Customization

Customizable Branding

Drag & Drop

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Crossbar

Live Online

Webinars

Documentation

Videos

Upper Hand is a leading provider of full-suite sports and fitness management software that enables businesses to achieve more while doing less. Upper Hand untangles the complexities behind running your business, empowering your team to deliver stronger client outcomes that grow your bottom line. 

Sports and fitness facilities, studios, and businesses - from small enterprises to large franchises - use Upper Hand’s integrated software and payments platform to operate their business more efficiently, increase customer satisfaction, and leverage real-time data for better decision-making. 

Features of Upper Hand include online scheduling and registration, auto-renewal memberships, facility management, retail and inventory, marketing and client retention tools, reporting and analytics, and more. It comes with integrated payment and POS solutions, which lets staff track, refund and report on online transactions and prevent failed payments by automatically updating expired or replaced cards on the system. Additionally, administrators can utilize the platform to manage staff availability, payroll, program association and more. 

For more information on how Upper Hand is reinventing the way business is done in sports and fitness, visit upperhand.com.

Why Upper Hand? Let's explore some benefits our customers gain when using Upper Hand!

Optimize business operations:

- Saved time and money by eliminating time-consuming workarounds from inefficient tools/processes
- Improved staff efficiency, morale, turnover, and overall business productivity
- Reduced risk of costly errors and scheduling conflicts from manual tasks and processes

Increase member satisfaction:

- Higher conversion rates via easy booking process that reduces friction during checkout
- Protection against lost sales and churn from client frustrations incurred from poor, sluggish scheduling/software experiences
- Increased customer satisfaction from more convenient and flexible ways to engage and transact

Make better business decisions:

- Instantaneous access to accurate customer and payments data in real-time
- Visualize business KPIs over time, discover buyer trends, & detect impending blockers to growth
- Integrated software & payments platform eliminates need to aggregate data from multiple costly sources

Session Notes

Real Time Analytics

Employee Management

Barcode/Ticket Scanning

Real-time Scheduling

Group Registration

Dues Management

Access Controls/Permissions

SMS Messaging

Progress Tracking

Contract/License Management

Group Scheduling

Online Registration

Invoice Management

Transaction History

Wait List Management

Timesheet Management

Customer Accounts

Sport Coaching

Customer Database

Refund Management

Class Scheduling

Room Booking

Member Database

Assignment Management

eCommerce Management

Attendee Tracking

Data Import/Export

Multi-Location

Self Service Portal

Onsite Registration

Self Check-in/Check-out

Booking Management

Email Marketing

Online Payments

Capacity Management

Membership Renewals

Real Time Data

Resource Scheduling

Marketing Automation

Client Portal

Event Ticketing

Email Reminders

Real-Time Updates

Visual Analytics

Activity Dashboard

Class Registration

Online Booking

Client Profiles

Reminders

Class Management

Availability Management

Visitor Management

Event Registration

Mobile App

Program Management

Real Time Reporting

Member Types

Member Communication

Contact Database

One plan, everything included. $95/m for annual billing (30% discount) or $135 for monthly billing.

Crossbar vs Upper Hand

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