FamilyID vs Mindbody

RATING:

4.9

(79)

FamilyID has 79 reviews and a rating of 4.9 / 5 stars vs Mindbody which has 2797 reviews and a rating of 4.02 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.9 (79)
4.0 (2797)
Ease-of-Use
5 / 5
4 / 5
Value for Money
5 / 5
3.5 / 5
Customer Support
5 / 5
4 / 5
Functionality
5 / 5
4 / 5
Last Review Written
November 2, 2021
May 2, 2024
Pros/Cons
  • Pros

  • FamilyID is highly customizable to fit the needs of your business especially when considering collecting registrations and pushing out important information to families or clients.
  • The efficiency and seamless operation of the software. Support staff simply the best.
  • Cons

  • Because our district doesn't allow us to use PayPal for payments the last page is confusing for new families.
  • It would keep things more organized for us. Also, when we scanned a physical form into the system, the print it scanned it in at was about 4 or 5 and when you zoomed it, it was distorted.
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  • Pros

  • The product has a gazillion different features and loves to expand its offering into new industries. They give you access to everything via a robust API and good reporting.
  • As an enduser I appreciate a clean and easy interface. Easy payments and bookings and canceling.
  • Cons

  • This experience may also be attributed to trying to schedule massages where schedule management is difficult.
  • Integration with existing platforms was a little difficult, and getting others to try is has been hard as well.
Read all user reviews
Pricing Range
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$
$
$
$
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$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos