--- title: "123FormBuilder Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of 123FormBuilder. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if 123FormBuilder is a good fit for you!" source_url: "https://www.softwareadvice.com/survey/123formbuilder-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Contract Management Software](https://www.softwareadvice.com/contract-management/) / [123FormBuilder](https://www.softwareadvice.com/survey/123formbuilder-profile/) / 123FormBuilder Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/survey/123formbuilder-profile/) Reviews [Alternatives](https://www.softwareadvice.com/survey/123formbuilder-profile/alternatives/) # 123FormBuilder User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 175 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.1/5 - Value for money: 4.1/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 107 reviews (61%) - 4 stars: 49 reviews (28%) - 3 stars: 8 reviews (5%) - 2 stars: 4 reviews (2%) - 1 star: 7 reviews (4%) ### Most mentioned pros - FormBuilder makes it easy for us to obtain information from new hires and current employees across the world. - The survey creation is easy to manage as well. - FormBuilder allows our nonprofit to handle registration on our website easily. ### Most mentioned cons - Pricing seems expensive unless you need to create a lot of forms. - We have used CaptainForms (owned by 123FormBuilder) for many years until suddenly they have stopped supporting their programming errors within their own plugin. - The inability to back up API configuration is a strong business risk, considering how complex some API mapping can be. ## 123FormBuilder customer reviews Showing reviews 1-25 of 175 (page 1). ### 123FormBuilder Overall Is Great - Overall rating: 4/5 - Reviewer: Amber H. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros I like the many variety of designs that are offered with this software. It's easy to create forms, surveys, and the like. This software additionally has a lot of great templates. #### Cons I don't like that the fact that with all the great designs you have to pay the upgraded price; some of these should be made available. Although it's easy to create surveys, forms, etc., I've found another software that's easier. #### Reasons for switching to 123FormBuilder I find Survey Planet easier as far as creating surveys, and having a nice variety of templates. I also like the fact I'm able to re-use any previous surveys I created so it won't be so much work. --- ### More than a form platform - Overall rating: 4/5 - Reviewer: Dan H. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered Overall it is a reliable and easy-to-use service.Change is progressive without major changes often, making adoption and adaptation easy.I can see that many new features are added, but it's not in your face. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The API support for popular web tools works well.Testing before release to live is straightforward, with instant form duplication and publication.Embedded code works well in basic iframes and loads quickly.Token-based security for API integration is robust; I don't remember having an issue on that side of the tool.I like the price; you can do a lot on the basic bundle.Help pages are beneficial and well-written.A low incident rate over the years, maybe twice a year, is acceptable for us.Non-technical staff find it easy to build forms, with the much better options list and visual tweaking than the basic Microsoft Forms tool. #### Cons Support is only via chat/email, which is a big waste of time when you need to discuss complex issues.I know that the support is Romanian-based, but don't they speak English in Romania?Slow to fix problems with a slow escalation process; you can never speak beyond the first support tier, which is frustrating. The inability to back up API configuration is a strong business risk, considering how complex some API mapping can be. #### Reasons for choosing 123FormBuilder The interface and easy user experience.Stable API support out-of-the-box.SMTP support and authentication. --- ### Great web-based software to build forms of any kind - Overall rating: 4/5 - Reviewer: Kalyn H. - Verified reviewer: Yes - Product usage: Used monthly for less than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are able to have all of our forms organized in one software which is great! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Love that this software integrates with many website managers and social media outlets. With easy integration, you are able to disperse your forms to a wider audience. #### Cons Even with a paid subscription, there is a limit on the number of questions you can ask. You can pay more for additional questions but for us, we maxed out the budget. We found ourselves asking fewer questions on a scholarship application because of this limitation. --- ### Basic registration App for simple needs - Overall rating: 4/5 - Reviewer: Beth C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used other for more than 2 years - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered Average middle of the road experience. We moved away from this app for our program application because we needed for functions than what 123FB could offer. However, we still use this for basic program registrations that do not require a large build out or sophisticated automations. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Easy to use, integrates with Wix website, very customizable. #### Cons Customer support is lacking. Some features are easy to implement and other are confusing. Payment gateway options are limited. Automation set up is clunky. #### Reasons for switching to 123FormBuilder We needed more sophisticated automations and detailed application systemization for our organization. #### Vendor response Hi Beth! We are sorry to see you go, but grateful for your feedback! Kindly let us know if there is anything we can do to improve your experience. We'd be delighted to pick up a discussion on what we can do to make 123 Form Builder better, at growth@123formbuilder.com . The 123FormBuilder Team Replied January 2021 --- ### 123FormBuilder has become a powerful tool for my company! - Overall rating: 5/5 - Reviewer: Tulio A. - Verified reviewer: Yes - Industry: Music - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been using 123FormBuilder for 1 year in my company and its forms solve 99% of the problems I have. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The number of fields for forms is countless! In addition, 123FormBuilder has several security mechanisms that allow the form to be used for any use. Even for contests! The ease of creation and finding what you need, and if you don't find what you are looking for, the service always answers you in 1 day! Our company will not stop using 123FormBuilder anytime soon! #### Cons There are very few weaknesses of 123FormBuilder, the only thing I could think of was having a chat so I could have my questions answered, but by email, I always get the answer by the end of the day. #### Reasons for choosing 123FormBuilder I chose 123FormBuilder for the security, service, versatility within the forms and range of options they offer me. --- ### They money grab by offering a lifetime deal and then making the free plan better 4 months later - Overall rating: 1/5 - Reviewer: Patrick H. - Verified reviewer: Yes - Industry: Philanthropy - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered They're liars and thieves. This was a planned money grab. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing, they're a scam. 0/10 would not recommend. #### Cons Let's talk about 123FormBuilder's scam of a lifetime deal from only 4 months ago. It was to their "gold" plan. Let's compare the gold plan they asked us to buy to their new free plan. Lifetime deal plan - 500 MB of storage - 3 rule maximum - No webhooks New free plan since the lifetime deal - 10 GB of storage - Unlimited rules - Unlimited webhooks When I asked them to honor updates included they responded by saying that they were honoring updates of the gold plan - which they no longer sell. #### Reasons for choosing 123FormBuilder Because I thought it wasn't a scam. #### Reasons for switching to 123FormBuilder Because I was conned into their lifetime deal #### Vendor response Hi Patrick, We understand your frustration with the new price plans, so please allow us to say this. When you have purchased your current price plan, you have bought from us the features listed at that time. Your account has all the features promised back then, right? Our price plans changed for new users signing up starting February the 1st 2021. We also ensured we maintain and provide all the features on price plans purchased before February the 1st 2021. We would also like to point out the differences on both pricing versions you mentioned. ? The Gold plan allows 5000 submissions per month and 20 forms while the actual Free plan allows only 20 submissions per month and 3 forms. ? The Lifetime Gold price plan allows for approval & submission export - both features not included in the free actual plan. Also, you can switch whenever you want to a new price plan, as shown here https://www.123formbuilder.com/signup.html#compare. Thank you! Replied February 2021 --- ### 123FormBuilder Making form creation easier. - Overall rating: 4/5 - Reviewer: Mark B. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I enjoyed working with the software. It can also be HIPPA Compliant, Integration with 4,000+ Apps via Zapier. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Low learning curve, good value for money, ability to create and customization of the forms, Good security features built in. Ability to have survey creation. #### Cons Pricing seems expensive unless you need to create a lot of forms. They offer a free version but most are monthly fees billed in single yearly payments. --- ### 123FormBuilder - Overall rating: 5/5 - Reviewer: Jonathan B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been very helpful when it comes to security since you can customize who the results go to for the form. We did one for a training completion, and the notifications only went to HR. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 123FormBuilder makes it easy for us to obtain information from new hires and current employees across the world. The survey creation is easy to manage as well. #### Cons There is nothing bad I could say about 123FormBuilder. There is not much of a learning curve for it, so I like that idea. --- ### Best Form Builder - Overall rating: 5/5 - Reviewer: Rian M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered I've used 123 Form Builder and it's very easy to set-up with their drag n drop. Along with their conversions on the templates is very good too. They also provide you with Analytics that you're able to track. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I've used 123 Form builder for an Ad Campaign and i've managed to have 23% Conversion. I'd say they're pretty good. The drag n Drop is also pretty awesome. Their free plan is also already pretty good and the conversion is even better. #### Cons I hate that they're are outdated UI in some areas of the website. They kinda disrupt the brand feeling to it. --- ### An easiest form builder with modifiable attributes" - Overall rating: 5/5 - Reviewer: Md Jahan M. - Verified reviewer: Yes - Industry: Internet - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros "123FormBuilder" - The easiest way to create a form with your own design. It has available various elements to customize the form fields. I'm using this tool for my WIX website that helps me to connect customer services. Perfect! #### Cons There are no severe issues, but it would be beneficial to update by counting the most recent features. --- ### Good and easy form builder cheaper than similar alternatives - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered Good cheap alternative than most enterprise form builder applications #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy intuitive UI with well integrated management features for handling and updating the UI #### Cons There is no good preview feature to see how changes affect a form. No realtime editing and publishing --- ### Easiest to use form builder software out there - Overall rating: 4/5 - Reviewer: David R. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I used the software to hire staff for our nonprofit. All the applicants who used the forms said they were easy to access and complete. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The software was very easy to use. To build forms all you needed to do was drag and drop elements (multiple choice, choice matrix, short answer fill in) into the document. What was really helpful, which no other software on the market does, is the fact that you could fit up to two column's worth of questions, side by side, in the same document. This allowed you to keep forms short as all of the space was used efficiently. Most other form builders force you to create one big, long column of questions that stretches across multiple pages. #### Cons What I liked least was the fact that the software was missing the ability to export forms to PDF or Word. The only way that I was able to share the form with users is with a URL. This is an issue for me because in my line of work I work with clients who do not have reliable internet and yet still need to fill out the forms I send them. With an exportable Word or PDF version of my form, they could do this. #### Vendor response Hi, David! First of all, thank you so much for reviewing us! We appreciate any feedback that helps us constantly improve our product! We appreciate you checking in to see what features we have available. At this time, we do not offer the possibility to export data into Word documents, but it can be exported to Excel. Moreover, there is a workaround to get the PDF file with all your form's data. Please read this article to see how to export your entries to PDF (last section): https://www.123formbuilder.com/docs/can-i-save-reports-as-pdf-files-from-online-forms/ Thank you again for your review and we wish you the very best as your business grows, The 123FormBuilder Team Replied October 2020 --- ### 123FormBuilder Makes Work Easier for Us - Overall rating: 5/5 - Reviewer: Carla M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the effective features of 123FormBuilder. 123FormBuilder is the best form automation. #### Cons 123FormBuilder is flawless. I am impressed by 123FormBuilder. --- ### Just a TERRIBLE product - borderline dishonest business - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Lots of great features, support for multi-file upload, integration with WIX websites. Ability to manage the forms within the WIX framework. Color schemes which work well with WIX templates #### Cons Where do I start. 1. The WIX plan gives you 100MB of upload data, but no easy way to manage the purging of the data. You have to do it all manually, every day if you get many submissions. There are no mechanisms for auto purging data... and your account gets restricted, form submissions are held hostage 2. We regularly receive payment failed notifications, when ALL our payments have gone through just fine 3. They just want you to upgrade to their much more expensive plan, and they do everything they can to mislead you to purchase 4. their support is mostly unavailable in real-time and unhelpful/unfriendly 5. wonky interface: discrepancies between what settings they say are active and what appears in our account/form settings 5. Overall a terrible experience and we're actively looking for an alternative at this point --- ### Good Product, Slow Service - Overall rating: 4/5 - Reviewer: Rose B. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This is an easy-to-use form builder with payment integration, which is exactly what we needed. However, the fact that we have been trying to get a bug fixed for months and continue to be told they are "working on it" is incredibly frustrating. This has rendered us unable to charge late fees, which is costing us money by the day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros 123 FormBuilder is easy to use and allows near-infinite construction and customization. #### Cons There is a problem with the way the date fields communicate that has left us unable to charge late fees for months-- and we have not received meaningful support on the issue despite numerous emails back and forth with the company. #### Reasons for choosing 123FormBuilder 123FormBuilder allowed us to customize the form more and had better payment integration. --- ### Excellent Lead Generating Forms - Overall rating: 5/5 - Reviewer: Thomas R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Couldn't be happier. I receive a lot of positive feedback. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Over the years I have used the software I might have had one question for support when I first started using it. I accidentally deleted one of my forms and it was recovered immediately. I have many forms with a lot of my eye-catching graphics. The software allows me to generate forms that get results. #### Cons Nothing. It does everything I want it to do. It is exactly what I was looking for. --- ### Great Customer Support! - Overall rating: 5/5 - Reviewer: Travis O. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use 123FormBuilder as part of the patient messaging system in our office. It is secure, easy to use, and their customer service is excellent. The only times we have had questions or run into issues, we received help right away, and one of the times, they were even able to add a feature to how we see read and unread messages, which was a very big, pleasant surprise! Their customer support staff are always excellent to work with. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent customer support! I received help right away. #### Cons No complaints at this time. The only time I had an issue with logging in, I received help right away. --- ### 123Forms get the job done - Overall rating: 5/5 - Reviewer: Alec P. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I've used this solution for multiple small business clients and it has been a mostly adequate solution. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 3/5 #### Pros This is a very easy to use, easy to set up software that delivers on most of what is required. #### Cons Limited functionality prohibits some more advanced options from being implemented. --- ### 123 Form Builder bests most alternatives - Overall rating: 4/5 - Reviewer: Cort T. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall this form software has been reliable above all else and gotten the job done for clients who need multiple forms that easily integrate with their web pages. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros If you consider FormAssembly to be the cadillac of products in this niche, then form builder is a suitable alternative, assuming you don't need to do incredibly fancy stuff (segmentation, logic) with your forms. It can do both but for more complex projects try FormAssembly. #### Cons Some of the advanced features that you have to check off should be active by default. Such as allow respondents to preview / edit submission later on. #### Vendor response Hello, Thank you for your review and for being a loyal customer. We are happy to hear that you're enjoying our product. Could you please contact us via email or live chat to share with us which advanced features do you want to use? Perhaps we can help you with your complex forms or provide you some workarounds. We didn't enable the advanced features since some of them are available only on paid plans. Thank you again for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. Best regards, 123FormBuilder Team Replied March 2021 --- ### Easy to Use with Great Reporting Features - Overall rating: 5/5 - Reviewer: Deanna E. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used other for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 123FormBuilder is a terrific tool for websites where site owners want to capture information from users. That information can be used to populate popular mail and marketing sites like MailChimp. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros I love the ease of use with 123FormBuilder. I have developed several forms for various clients, and they are able to capture data and have it imported directly into MailChimp. Most recently I developed a form for a customer's clients to receive a free book. With 123FormBuilder, setting up the form and tracking responses were easy. #### Cons 123FormBuilder is easier to use than in the past. Previously, it was a bit "clunky" getting fields to populate properly. Lately, however, it has become one of my favorite apps, as forms are very easy to populate. --- ### 123 Form Builder - Overall rating: 4/5 - Reviewer: Lori M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has worked extremely well for our organization and engage with our listeners in different ways. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros It is versatile. We can use it for surveys, contests, donor information forms, volunteer forms. It is easy to use, templates are easily edited to customize for our needs. I also like that encryption is available for submissions. #### Cons The reports can be a little odd. I would rather that it just report the option that was chosen, rather than showing all the options with a YES or NO to indicate if that option was chosen. #### Vendor response Hello Lori, Thank you so much for your feedback, we more than appreciate it! We are happy to hear that our product has been useful for you. As for your recommendation regarding our reports, we will definitely keep it in mind for future updates. Thank you very much! Wishing you the best and to many happy forms ahead, The 123FormBuilder Team Replied November 2019 --- ### 123 FORMBUILDER is really 123! - Overall rating: 5/5 - Reviewer: Rayna F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros i love the convenience and the ease of use #### Cons i feel like it can be somewhat modernized. --- ### Perfect form for authors and freelancers. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used weekly for less than 6 months - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Pros- Lots of integrations, options, customizations. They've done really well with making a robust builder that's still easy to use and setup, with minimal fuss necessary. It's simple to create your form and deploy it no matter where you need it to be, because the integrations cover most popular platforms, and the standard publishing options like jquery, HTML, or link form handle the rest. #### Cons I really feel that notification emails upon signup and exporting as a CSV should be standard to all plans. In the privacy conscious age we're in now, people need that extra email to remind them that yes, they did sign up to this. A "Thank you" page on a website they'll quickly navigate away from isn't enough anymore. Exporting as a CSV is necessary as almost every business is now using forms for newsletter signups. Without being able to export as a CSV, we have to manually export that data one signup at a time. Those two options really should be standard on all plans, not just the paid ones, as the times change. --- ### Good product - Overall rating: 5/5 - Reviewer: Pascal B. - Verified reviewer: Yes - Industry: Plastics - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros The forms are easy to us and work very well. They are well laid out also and easy to us #### Cons I would need the form to be translated in multiple languages --- ### I use this as an add-on app to my website to make forms for web visitors to fill out. - Overall rating: 5/5 - Reviewer: Charlene H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used other for less than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Makes it easy for web visitors to fill out a form and email it to me to answer their requests (i.e., add them to a mailing list or committee, send them requested information, etc.) Great app! I have a hard time finding the app from my website software. I wish my web app people would put a link to this in the website editor instead of me having to remember how to get to it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's pretty self-explanatory and easy to use. Customer service is really good. They get back with you pretty quickly and are good about making sure they have helped you with your questions. ## More reviews [Next reviews](https://www.softwareadvice.com/survey/123formbuilder-profile/reviews/?page=2) --- 123FormBuilder Reviews, Pros and Cons - 2026 Software Advice