123FormBuilder vs Zoho Survey

RATING:

4.4

(171)

123FormBuilder has 171 reviews and a rating of 4.4 / 5 stars vs Zoho Survey which has 423 reviews and a rating of 4.61 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.4 (171)
4.6 (423)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
June 26, 2024
July 18, 2024
Pros/Cons
  • Pros

  • When I need help, customer service was very helpful.
  • Lots of great features, support for multi-file upload, integration with WIX websites. Ability to manage the forms within the WIX framework.
  • Cons

  • The reports can be a little odd. I would rather that it just report the option that was chosen, rather than showing all the options with a YES or NO to indicate if that option was chosen.
  • Unfortunately, because of security threats, the services gets shut down sometimes by our institution. This is because of phishing warnings due to the use of the forms by free users.
Read all user reviews
  • Pros

  • Ease of use and sentiment analysis to help interpret qualitative feedback.
  • Good features, great when integrated with other Zoho Apps such as CRM.
  • Cons

  • When the time is up, I dd not know what to expect next. Then suddenly my survey dissapeard which frightened me at first but then I contacted the customer service who explained it.
  • Some missing features such as ID/Password lookup is missing, which is a special requirement that we have but we did not found in this product.
Read all user reviews
Pricing Range
$
$
$
$
$
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$
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

FrontRunners

2024

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos