We like how it populates to our website. Birdeye  sends any reports on how successful we are on Google, Facebook and Yelp.

I love the fast communication. It's nice to be able to live chat with people, way quicker than texting.

I've had a great experience and again do appreciate the fact that they're swift to help with any problems.

The problems with aggregation of reviews/responses to various other platforms (Yelp, Apts.com, aptRating) can be a bit concerning when reviewing your actions with clients.

Ease of use; Ability to run SMS and/or Email campaigns; Robust campaign customization; Integration with multiple review channels.

It is also great to have our patients give such great reviews, although we can't always make people happy its good to hear where we need improvement. I would highly recommend Birdeye for any business.

I also love that you can search back and see all the conversations that you've ever had with them and search key words/phrases that is very helpful.

Ease of sending request for a review and easy integration with Facebook platform-ability to boost post.

This software works seamlessly with my practice software. It is extremely user friendly.

The customer support is one of the worst that we have ever dealt with.

It also has other helpful features like business listing management so your business listings are the same. You can also get their interactions product to help you connect with customers.

I understand the first year but after many years to trap you like this is horrible business practices.

I had to filed a complaint with BBB before they return my call. Terrible customer service.

The software is pretty good but I am most impressed with their customer service. They were quick to respond and helpful.

The reps are very informative and most importantly the tech support is top notch and easy to reach.

Birdeye is so helpful for our company. The real time text feature with future prospects makes communication so simple and effective.

In the beginning we struggled with integration but those problems have been fixed.

Over charged over promised bait and switch, deceit, and non stop billing issues.

BirdEye Gouges Small Businesses Post-Pandemic with 104% Price Increase.

For the time being I cannot see anything negative. I haven't used enough to be able to have a negative opinion on it.

Flexibility to integrate directly with many other platforms, customer service is really helpful within seemingly seconds of sending a question in.

I like that it's visually friendly. The dashboard is a great way to see an overview of everything happening, and where our company stands in each aspect.

Very simple interface navigation, integration with Yardi, lots of customization, great team/support and innovative tools like Chat Bots.

The ease of use and the technical support are my favorite aspects of the software.

So easy to use and integrates with all of the sites we use.

Good software along with consistent and good support has kept us happy for years.

We have had the software since 2016, and have received 100's of great reviews. It has definitely been worth the investment for our office.

One of the best investments I made in our office. Can't say enough about the benefits and the ease of using this product.

Very good customer service and a good product.

I like how user friendly the platform is. It is very easy to navigate and learn as a new user.

The software has so many reports available for tracking success and measuring whether or not campaigns are successful; I really like the integration of multiple sources of reviews in one place.

Being able to reward current customers as well as generate and acquire new customers through the Birdeye software is a very exciting prospect.

I think the ease of this service to build up your customers satisfaction referrals has been great and has helped build up a new client base.

Direct feedback feature needs a new set up. It can be confusing to patients.

The ease of integration and automation to dental practice management systems for us and our clients is superb. Super simple to install.

My favorite part about this software is how user-friendly it is. We work with small businesses and help them gain reviews, and it is so easy walking them through the system.

Not connected to yelp so you will be alerted to a yelp review, but no automated response will be sent. Must log into yelp in order to respond.

Platform is mediocre, service for us was very poor.

The thing I like most about this product is ease of use. It is not only easy for me and my team to use but easy to introduce to our clients and have them use it as well.

It is THAT intuitive and user-friendly, honestly, it's even FUN.

The ease of use and functionality. Our remote scheduling team loves it.

Birdeye is very easy to use and it has a ton of amazing features.

I like the ease and customer service of Bird eye. I like that once i input a customer, they are saved and it shows me their activity.

It was a good service but there contract is made to keep you stuck year after year. Good luck ever getting out of it.

It's very easy to use and implement. Customer service is awesome.

Great to get real time compliments via facebook and google from customers! our managers love it.

Birdeye and its easy integration with Salesforce has been a game changer for us.

BirdEye is a great, one-stop shop of solutions for SMBs who want to generate more reviews and manage their online location data – at an affordable annual subscription cost.

Overall I am very pleased with the product. It is a huge improvement from who we previously used.

Effective software for the price. Ease of gaining positive reviews is its most valuable feature.

I like that I can access daily reports to see how we are doing in our industry. It is very user friendly.

The ease of use is one of the best features other than the integration to different POS systems and Google. The new Google Analytics is awesome and Inbox is one of my favorite features.

The participation rate was really high and it was great to see it used by employees and positively received.

So many features that it can be difficult to get your head around it unless you use it every day.

The monthly surveys take a bit of getting used to for staff. We also have a complicated departmenal structure and that can make reading the results confusing sometimes.

Great system, intuitive to use and quality customer support.

I don't like that an 8 on the score sale is seen as passive or negative. To me, an 8 is equivalent to 80% or a B.

Very User Friendly and excellent Customer Service.

Peakon is an amazing employee engagement tool, I love being able to voice my opinion without worrying about confidentiality. It is also super easy to use.

I find the ease of use when taking the surveys to be very high level and enjoy the summary section at the conclusion of each survey to see trends.

I feel like the questions are really comprehensive and I am open to give all the feedback I want while knowing it's not attached to my name.

Easy to use, lots of help if we need it. The export report is good as it is easy to present to teams for feedback.

Peakon is a very well designed and easy to use Engagement tool. It was great to get consistent feedback and insight into our strengths and priority areas that needed improvement.

Well designed software with great UX/UI, which has undoubtedly been a factor in the high usage rate in our workforce.

It can sometimes be frustrating trying to second-guess the reasoning behind anonymous feedback, but then the anonymity is key to the platform so I guess it's not the software that's at fault.

I did find it tricky at the beginning to navigate around the management reporting.

The way that you can filter comments, segment to a granular level to understand engagement across the organisation is incredible. The customer support is always so helpful and very speedy to respond.

It was very easy to set up and to maintain. The senior management team get so much useful data bot micro and macro.

Peakon is extremely easy to use and navigate. The quick access to data and information is amazing.

Very easy to use, nice UI and backed by solid research into what engages/motivates employees.

Gives great insights into companies life, employees happiness, etc. Easy to setup and administer.

Great tool for focusing in on how to improve employee engagement.

I used different platforms that are like this. Honestly they are all the same just different names This one is nice for animations and design.

They’re always available and always ready to help. The answer is (almost) always “yes we can do that.

Peakon gives you and the entire company amazing visibility of the engagement data it captures.

Great flexibility in the question setup, allowing you to tailor to your business or team. Great dashboards help you visualize the results and turn this into actions.

Also there were some strange issues with login.

US Dollar

Birdeye is the top-rated reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at birdeye.com.

LongDescription

Commenting/Notes

Support Ticket Management

Real Time Analytics

Engagement Tracking

Website Monitoring

Surveys & Feedback

Multi-Channel Management

Text Analysis

Mobile Alerts

Influencer Tracking

Skip Logic

Lead Capture

Email Alerts

Customizable Reports

Automated Responses

Code-free Development

Mass Texting

Access Controls/Permissions

Multi-Channel Campaigns

URL Customization

SEO Management

Customer Segmentation

SMS Messaging

Video Chat

Progress Tracking

Real-Time Monitoring

Scheduled Messaging

Human Handover

Sentiment Analysis

Single Sign On

Review Generation

For Sales/Marketing

Competitive Analysis

Conditional Logic

Knowledge Management

Communication Management

Offline Form

Configurable Alerts

Audience Targeting

Customizable Fields

Collaboration Tools

Natural Language Processing

Social Listening

Campaign Scheduling

2-Way Messaging

Template Management

Data Import/Export

Pulse Surveys

Multi-Location

One-to-One Messaging

Contact Management

Customer Experience Management

Review Notification

Content Management

Email Marketing

Screen Sharing

Mobile Access

Social Media Monitoring

Proactive Chat

Multi-Channel Data Collection

Survey/Poll Management

Impact Measurement

Real Time Data

Transcripts/Chat History

Performance Metrics

Intent Recognition

Multi-Channel Communication

Filtering

Contextual Guidance

Benchmarking

Question Branching

Social Media Integration

Real-Time Notifications

Email Reminders

AI/Machine Learning

Group Messaging

Message Personalization

Real Time Updates

Website Integration

Visual Analytics

Review Monitoring

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Customizable Questions

Knowledge Base Management

Data Visualization

Reminders

Reputation Management

Website Visitor Tracking

Chat/Messaging

Customizable Templates

Real-time Conversations

Response Management

Real-time Consumer-facing Chat

Keyword Tracking

Web browser (OS agnostic)

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Birdeye

In Person

Live Online

Webinars

Documentation

Videos

Workday Peakon Employee Voice is an employee success platform that converts feedback into insights you can put to work. Workday Peakon Employee Voice collects employee feedback in real-time, analyses it, and delivers you the insights you need to improve your business. Workday Peakon Employee Voice improves employee engagement through regular surveys, personalized training, and suggested actions. 


Workday Peakon Employee Voice makes it easy for employees to voice their perspectives without being overwhelmed by questions. Robust and accurate datasets can be built so users can provide leaders with recommended actions and real-time insights about their team. Contextualized benchmarks provide a realistic view of your progress against your industry, as well as teams of a similar size and makeup. 


Birdeye vs Workday Peakon Employee Voice

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