Medallia Experience Cloud vs SurveyMethods
Medallia Experience Cloud has 31 reviews and a rating of 4.48 / 5 stars vs SurveyMethods which has 54 reviews and a rating of 4.93 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- Having instant, constructive feedback allows us to recognize outstanding employees as well as improve our customer experience. I also love the templates that allow us to respond to customer comments.
- I know there are many other use cases than how we used Medallia but I found the experience easy to navigate and straight forward to understand customer and internal NPS scores and feedback.
Cons
- You have to be discerning about how much detail you want to know, it can get overwhelming quickly. We use it to find the places we have missed the mark.
- Only cons is sometimes medallia c loud will highlight red words that are good.it supposed to only high bad things in red.
Pros
- It is simple to download results to share. I get great response rates through this platform (better than other platforms I use).
- It's really easy to learn , not a steep learning curve. We use it across the board and makes surveying very simple and not tedious like it used to be.
Cons
- Preview can be awkward, but that may be more due to unfamiliarity with the interface.
- I have used this software for more than a decade. The newer versions of it are more difficult and less intuitive than previous versions, especially in survey analysis and report creation.
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