I love the ease of connecting to other offices to see if they have appointment availability. I love that I can even do it on vacation.

I really like the ease of use and the ability to integrate with other products in our inhouse customer support solution.

Overall, ConnectWise has been a lifesaver for myself and the other remote employees who require access to local computer resources or who operate as I.T. members.

Fast to login, fast to connect, many built in features and sorting options, it is just super awesome.

Overall, a great product that has helped increase revenue, improve tracking, and help fill in the time gaps for scheduling.

It's integration with zendesk and other applications makes it a great solution for our company.

The worst part, which is minor is the amount of customisation and branding.

However the fact that a large portion of my machines have lost connection and had to be manually reinstalled was very frustrating and ultimately is why we left that platform for RD.

In the ScreenConnect days the tool was just as good and it was impressive to see how smoothly this tool was brought into the fold.

Ease of use of the product and Price was very affordable.

Overall I’m very happy with the product and use it daily. Customers love that we can resolve their issues easily from almost anywhere.

We love the price, the quality, the speed, the access, ability to share control with our customers and the amazing 24/7 Support.

The ease and speed of connection for my Service Desk to access any computer, on or off my network. The price-point comparatively to our old Bomgar setup.

The ease of use and ability to connect remotely is a feature that we love here at NL.

While using the ConnectWise Control, the connection seem to drop quite often which can interrupt the work being done on the device.

Excellent Experience, it saved us a lots of hassle with other remote desktops solutions, saved us lots of money as it was provided to us within our RMM solution.

My overall experience has been good, there is lots of features, like screen recording to password management that saves me a lot of time and has been reliable to use.

Instead of free or limited remote software, it is cost effective and reliable. I can add as many endpoints as I need.

My guys love the way the product connects to users easily. The software  Integrates well with all of our other products.

The product is very good on it's own but the integration is offers with Connectwise Automate and Connectwise  Manage  make it a perfect fit.

ConnectWise is easy to use  and has a very friendly web interface. Great long term cost effective solution.

Very user friendly, easy to upload tools to the toolbox so all support staff can have access to them.

The ease of use and the ability to quickly log in to a customers computer and help them with any issues they may be having.

Sometimes i accidentally X out of the screen, I click out of the wrong window.

After months of frustration with a boggy product and horrible customer support we are moving out.

Client viewer application update not working or stop with error. Need to uninstall first and then install the new version.

We have had great feedback from the team on the integration and usability.

This is a great for our non-MSA customers. I like the product better than GotoAssist/GotoMeeting and webex.

The ease of use, especially when supporting someone I have never supported before.

We migrated from TeamViewer and one of the best business decisions we have made as a young growing company. We are very happy with the product.

Price is reasonable, great storage options, love the ease of use with office365.

ConnectWise's GUI is the best I've seen for a remote management tool. Absolutely love the ease of use.

My overall experience with Connectwise Control was excellent. I really loved how easy the program makes assisting users remotely, which in today's time is a big big thing.

Lots of nice add-ons and features from the community. Quality of the connection to devices is solid with a good network connection.

The default color theme is red, which is annoying to me. That's the worst thing I can say about the software.

Fantastic product, I have used a few different remote client software's in the past & ConnectWise has been our favourite.

The feature set is quite robust and you have the ability to connect it to almost any SIP service you like (which is great for users who have their own SIP server).

This is a great tool for the at home employees that allows us to take calls from our home computer.

Well, we choose this route to get away from paying several hundred on desk phones. Loved the money saved for the business.

The Bria software is a functional and reliable SIP solution with robust features. I appreciate the per station licensing, it works well in my environment where we have a bit of fluidity in seating.

You can experiment unexpectedly closed because of the product have error in response time.

The largest benefit to this software is connivence and cost effectiveness. Bria is compatible with many third party applications and most SIP providers will offer configuration support.

What I like most about Bria is how easy it is to use.

Bria is a great VOIP calling tool because it has a formidable stability and hardly any connection problems in the calls. Generating a satisfaction by using and integration with other software.

My expirence with Bria is terrible, Bria is unreliable and support terrible.

The customer service was great to work with. Call recordings were easy to find.

Processing, ease and good communication, it works great on mac os and windows integrated very well.

Can be used with multiple types of devices, e.g. Computers, mobile phones. Has friendly User Interface hence very user friendly.

I have been using this software for over 2 months and it is easy to use and has great quality for inbound calls.

Unfortunately, we seemed to have some issues with pairing with some computers. We also experienced drop calls.

Often I find myself getting multiple calls coming in at once, or my calls will drop randomly.

Bria is a well featured VoIP soft phone and I like that it integrates with many different providers out of the box.

Nice interface, comparable to the competition, and is easy to setup and configure. Audio and Video qualities over the call have been taken care of pretty good.

Minimalistic layout, simplified tools for the novice use, seamless integration with VoIP services. Customer service outstanding.

Customer support is difficult to reach and response for the cloud hosted version was not satisfactory.

The aspect I liked the most of Bria software is the ease as to which the set up took place. After the download, information was easily entered and call were ready to be taken.

The call quality is clear, works as designed and I have not had any bugs using it at all. Works great for incoming calls.

They did not play well together. Everyone from users, helpdesk, and system admins did not approve of this software.

SOmetimes connection gets bad and all of a sudden line gets disconnected I have to call the customer back.

The first feature that drives me crazy is that the keys on the application will move. I may be on a call or trying a second number after dialing a first and the application's  keypad will move up.

Very easy to use and very easy configuration and can set up more than one profile smoothly.

Easy to use and very intuitive to make a SIP configuration, support G729.

This is my favorite phone software for helping our customers at Kalos Services Inc.

Bria has help me make phone calls for customers and helped them with what they need.

I don't like that Bria limits the number of devices per user so much, I use phone, laptop, desktop and home PC which means I have to juggle my logins.

Bria is a good softphone, it works well and has a very simple interface.

I would say that our experience with Bria was excellent, except purchasing non-compatible headsets ate into my budget - Not Happy.

However, it did not work well for us in the long run due to dropped calls.

US Dollar

ConnectWise ScreenConnect (formerly ConnectWise Control) is a cloud-based operations management solution that allows technicians to perform remote support, gain remote access and run remote meetings. It acts as a meeting point for technicians and customers, enabling them to receive solutions without phone or chat sessions.


The solution's remote support allows users to remotely view and control devices, servers or workstations. Users can create and manage sessions from a customizable and brandable centralized control panel.


With ConnectWise ScreenConnect's remote access, users can gain access to and control unattended servers or computers. This model helps users install and upgrade customer computers without requiring manually enabled connections.


ConnectWise ScreenConnect's remote meeting and presentation feature allows users to share their screen with one or more individuals. Users can collaborate with team members, provide project updates, conduct training sessions and make presentations. ConnectWise ScreenConnect allows the presenter to share their screen with the audience. It offers a mobile application for iOS and Android devices.


ConnectWise ScreenConnect is available on an annual subscription basis that includes support via phone.



LongDescription

File Management

Support Ticket Management

Surveys & Feedback

User Management

Meeting Management

Customizable Reports

Access Controls/Permissions

Session Recording

Video Chat

Remote Printing

SSL Security

Projections

Communication Management

Screen Recording

Collaboration Tools

Presentation Streaming

Data Import/Export

File Transfer

Self Service Portal

Remote Monitoring & Management

Recording

Help Desk Management

Screen Sharing

Mobile Access

Unattended Access

Compliance Management

Discussions/Forums

Two-Factor Authentication

Diagnostic Tools

Multi-Channel Communication

Queue Management

Role-Based Permissions

Email Reminders

Internal Meetings

Email Management

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Attendee Management

Real-Time Chat

Chat/Messaging

Diagnostics Tools

Desktop Virtualization

Audit Management

Alerts/Escalation

Customizable Branding

Reporting/Analytics

Monitoring

Troubleshooting

Remote Access/Control

Video Conferencing

Multiple Monitor Access

Remote Support

Session Transfer

Third-Party Integrations

Task Management

Live Chat

Search/Filter

ConnectWise ScreenConnect offers a free trial for new users, after which the software is available across three pricing tiers on monthly and annual subscriptions as follows:
One: $29 per month (billed monthly), $24 per month (billed annually)
Standard: $49 per month (billed monthly), $39 per month (billed annually)
Premium: $59 per month (billed monthly), $49 per month (billed annually)
Plans with unattended access agents start from $38 per month (billed monthly) and $30 per month (billed annually) for 25 agents.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

ConnectWise ScreenConnect

In Person

Live Online

Documentation

Videos

Bria is a softphone and Unified Communications solution developed by CounterPath. With Bria, businesses can provide their employees with the means to take business-line calls on the go and work remotely from both desktop and mobile. Additionally, features such as presence, messaging and video conferencing are available to facilitate day-to-day collaboration.


While Bria does not come with a VoIP service, Bria integrates with market-leading VoIP providers and PBX/call servers that supports SIP. Bria is ideal for businesses who have already invested in a premise-based call server and are looking for mobility, or the ability to migrate to a cloud-hosted solution.


Bria is available in three solution offerings: Solo, Teams, and Enterprise. Bria Solo targets single users seeking a straight-forward, feature-rich softphone on mobile or desktop. Bria Teams focuses on providing internal team or small business communications, including additional collaboration features like screen sharing and virtual meeting rooms. Deployment is streamlined in Bria Teams as settings are configured and provisioned from the cloud via a user-friendly web portal. Lastly with Bria Enterprise, businesses can scale beyond 100 users and access additional features such as active directory integration, more granular configuration settings, and on-premises hosting.



Call Transfer

Caller Profiles

Two-Way Audio & Video

On-Demand Webcasting

Single Sign On

Automatic Call Distribution

Voice Mail

Auto-Dialer

Call Recording

Call Logging

On-Demand Recording

Call Center Management

Call Disposition

Private Chat

VoIP

Call List Management

Call Routing

Contact Management

VoIP Connection

Outbound Call Center

Inbound Call Center

Call Scripting

Unified Communications

Call Conferencing

Caller ID

Employee Database

Computer Telephony Integration

Multi-User Collaboration

Knowledge Base Management

Manual Dialer

Two Way Audio & Video

Video Call Recording

Conferencing

Call Tracking

Call Monitoring

Multiple User Accounts

SIP Trunking

Online Voice Transmission

Web browser (OS agnostic)

Bria offers annual pricing plans
•	Bria Solo free - $0
•	Bria Solo - $2.95/user/month
•	Bria Team Standard - $4.95 /user/month
•	Bria Team Pro - $9.95 /user/month

ConnectWise ScreenConnect vs Bria

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

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