I love the ease of connecting to other offices to see if they have appointment availability. I love that I can even do it on vacation.

I really like the ease of use and the ability to integrate with other products in our inhouse customer support solution.

Overall, ConnectWise has been a lifesaver for myself and the other remote employees who require access to local computer resources or who operate as I.T. members.

Fast to login, fast to connect, many built in features and sorting options, it is just super awesome.

Overall, a great product that has helped increase revenue, improve tracking, and help fill in the time gaps for scheduling.

It's integration with zendesk and other applications makes it a great solution for our company.

The worst part, which is minor is the amount of customisation and branding.

However the fact that a large portion of my machines have lost connection and had to be manually reinstalled was very frustrating and ultimately is why we left that platform for RD.

In the ScreenConnect days the tool was just as good and it was impressive to see how smoothly this tool was brought into the fold.

Ease of use of the product and Price was very affordable.

Overall I’m very happy with the product and use it daily. Customers love that we can resolve their issues easily from almost anywhere.

We love the price, the quality, the speed, the access, ability to share control with our customers and the amazing 24/7 Support.

The ease and speed of connection for my Service Desk to access any computer, on or off my network. The price-point comparatively to our old Bomgar setup.

The ease of use and ability to connect remotely is a feature that we love here at NL.

While using the ConnectWise Control, the connection seem to drop quite often which can interrupt the work being done on the device.

Excellent Experience, it saved us a lots of hassle with other remote desktops solutions, saved us lots of money as it was provided to us within our RMM solution.

My overall experience has been good, there is lots of features, like screen recording to password management that saves me a lot of time and has been reliable to use.

Instead of free or limited remote software, it is cost effective and reliable. I can add as many endpoints as I need.

My guys love the way the product connects to users easily. The software  Integrates well with all of our other products.

The product is very good on it's own but the integration is offers with Connectwise Automate and Connectwise  Manage  make it a perfect fit.

ConnectWise is easy to use  and has a very friendly web interface. Great long term cost effective solution.

Very user friendly, easy to upload tools to the toolbox so all support staff can have access to them.

The ease of use and the ability to quickly log in to a customers computer and help them with any issues they may be having.

Sometimes i accidentally X out of the screen, I click out of the wrong window.

After months of frustration with a boggy product and horrible customer support we are moving out.

Client viewer application update not working or stop with error. Need to uninstall first and then install the new version.

We have had great feedback from the team on the integration and usability.

This is a great for our non-MSA customers. I like the product better than GotoAssist/GotoMeeting and webex.

The ease of use, especially when supporting someone I have never supported before.

We migrated from TeamViewer and one of the best business decisions we have made as a young growing company. We are very happy with the product.

Price is reasonable, great storage options, love the ease of use with office365.

ConnectWise's GUI is the best I've seen for a remote management tool. Absolutely love the ease of use.

My overall experience with Connectwise Control was excellent. I really loved how easy the program makes assisting users remotely, which in today's time is a big big thing.

Lots of nice add-ons and features from the community. Quality of the connection to devices is solid with a good network connection.

The default color theme is red, which is annoying to me. That's the worst thing I can say about the software.

Fantastic product, I have used a few different remote client software's in the past & ConnectWise has been our favourite.

One thing I love the most about this software is the speed, the way it loads rapidly and ability to communicate with customers instantly is what makes me love the app.

WhatsApp is the best messaging app on the market, and what I like best about it is the WhatsApp Web, where I can exchange information from my computer to my phone much more quickly.

It was an awesome experience. Thanks to whole whatsapp community for bringing it up.

This is a good (zero cost) solution to an alternative way of text messaging or calling. User friendly and good quality.

I really like this app for communicating with friends and loved ones when traveling. It is a great resource that doesn't require extra payments.

A great method for communication with the greater international community. Often prefer to use this.

I do like how easy it is to use and the Gif selection is awesome compared to other message services I have used in the past.

Video chats were also free before it became widely popular on other forms of social media. It's a fantastic free tool for maintaining relationships.

It had a good interface and easily to connect with old friends camera screen was good and status was interesting.

I always use this to call my family since I'am in abroad it so good and consume only low data for internet so very low cost and good for savings. Also clear and video quality is good enough.

Very easy to communicate and utilize the features of the software. Good customer support, and easy to access.

Lost my old contact no so lost all old contacts, so many irrelevant addition to promotional group once I shared contact with someone.

Awesome tool for messaging, video calls, and sharing files. Easy to use and very accessible even if you're not super tech-savvy.

I have been using WhatsApp for over 2 years by now and it has been a nice experience. Nice user interface, a good set of features.

I think that you can integrate the Mobile App and the Desktop App together. I also like that the quality of call esp for 1-1 are superb.

It makes communication between people and between companies and customers too easy. Very easy to use and with a great cost benefit.

When I am talking with my friend through vdieo call what's app still work perfectly on poor internet connection and when I share some pictures its download automatically with good quality.

I also especially love the seamless integration with its web version, which can be a lifesaver if you are working on your computer on a busy day, unable to check your phone.

What I like most is the ability to communicate with friends and family all over the world. I also love how I am able to make phone calls.

It's really user-friendly and easy to use and as long as the internet connection is good the rest will be just perfect.

It now has the feature of swapping calls which is amazing. Choosing what I like the most is difficult because I like everything about the app.

What bothers me is that it can be used for illegal activity because of the design of the app.

This is an amazing messaging app. I love being able to make international calls with ease.

No Whatsapp App for PC alone without your phone being around you. Poor Security Responses When Grouped are Hacked and Admins are changed by the Hacker.

Lastly, i love how i have access to a lot more gifs on this software, makes the chats so much more fun. Great for messaging with people across the world too.

My overall experience with this app has been amazing this is one of my top favorites apps I use on a daily basis.

It helps us to connect with customer using WhatsApp Business. The best thing about this mode of communication is that it is customer friendly.

US Dollar

ConnectWise ScreenConnect (formerly ConnectWise Control) is a cloud-based operations management solution that allows technicians to perform remote support, gain remote access and run remote meetings. It acts as a meeting point for technicians and customers, enabling them to receive solutions without phone or chat sessions.


The solution's remote support allows users to remotely view and control devices, servers or workstations. Users can create and manage sessions from a customizable and brandable centralized control panel.


With ConnectWise ScreenConnect's remote access, users can gain access to and control unattended servers or computers. This model helps users install and upgrade customer computers without requiring manually enabled connections.


ConnectWise ScreenConnect's remote meeting and presentation feature allows users to share their screen with one or more individuals. Users can collaborate with team members, provide project updates, conduct training sessions and make presentations. ConnectWise ScreenConnect allows the presenter to share their screen with the audience. It offers a mobile application for iOS and Android devices.


ConnectWise ScreenConnect is available on an annual subscription basis that includes support via phone.



LongDescription

File Management

Support Ticket Management

Surveys & Feedback

User Management

Meeting Management

Customizable Reports

Access Controls/Permissions

Session Recording

Video Chat

Remote Printing

SSL Security

Projections

Communication Management

Screen Recording

Collaboration Tools

Presentation Streaming

Data Import/Export

File Transfer

Self Service Portal

Remote Monitoring & Management

Recording

Help Desk Management

Screen Sharing

Mobile Access

Unattended Access

Compliance Management

Discussions/Forums

Two-Factor Authentication

Diagnostic Tools

Multi-Channel Communication

Queue Management

Role-Based Permissions

Email Reminders

Internal Meetings

Email Management

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Attendee Management

Real-Time Chat

Chat/Messaging

Diagnostics Tools

Desktop Virtualization

Audit Management

Alerts/Escalation

Customizable Branding

Reporting/Analytics

Monitoring

Troubleshooting

Remote Access/Control

Video Conferencing

Multiple Monitor Access

Remote Support

Session Transfer

Third-Party Integrations

Task Management

Live Chat

Search/Filter

ConnectWise ScreenConnect offers a free trial for new users, after which the software is available across three pricing tiers on monthly and annual subscriptions as follows:
One: $29 per month (billed monthly), $24 per month (billed annually)
Standard: $49 per month (billed monthly), $39 per month (billed annually)
Premium: $59 per month (billed monthly), $49 per month (billed annually)
Plans with unattended access agents start from $38 per month (billed monthly) and $30 per month (billed annually) for 25 agents.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

ConnectWise ScreenConnect

In Person

Live Online

Documentation

Videos

WhatsApp enables businesses to connect with customers using real-time chat. The app can be used to answer customer questions in real-time while highlighting products and services. Users can create business profiles on WhatsApp with helpful information for customers such as physical addresses, business descriptions, websites, and more. The app can be downloaded as a desktop app or mobile app for iOS and Android devices. 

WhatsApp provides digital labels that can be used to organize contacts and chats. To save time, users can utilize quick replies when answering common questions from customers or other team members. Other WhatsApp features include group chats, file sharing, customizable notifications, voice and video calling, and more. 

WhatsApp is available as a free solution. Support is provided via an online help center. 


ConnectWise ScreenConnect vs WhatsApp

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