Software is user friendly. I appreciate the value of Athena gets paid based on revenue.

Mobile app is easy install and it's nice to have pictures of my providers.

Running reports if difficult, not a lot of report options. Authorizations are difficult to track.

What I like the most about athenaOne is the vast amount of information that can be shared. There isn't much that it can't be used for when it comes to patient care.

I loved how easy it was to document patient visits. It was also very quick and efficient.

Ease of use good but especially like the ability to customize to make this “ mine.

Allows for different styles and helps MIPS compliance. Have seen an increase in revenue.

Very user friendly, customer service is outstanding. The ease of submitting questions and quick responses.

The portal is easy to use and implement (users simply configure a browser, login). Their help desk is pretty decent.

Billing is easy from a practitioner standpoint. It also is starting to integrate with other EMRs so occasionally we can pull labs and imaging from other participating systems.

These days, the technology we use and share is so important. Not everyone is health literate, but this helps make it easier.

I am hard pressed to find a negative that would dissuade me from purchasing athena all over again.

Integration to system provided by Athena folks that did not know the system. Athena has very little under standing of PT/OT and no  understanding of WC billing in PA.

I love the ability to customize my reports, letters and templates. I love the photo capture.

The layout of this software is terrible. Very confusing and it takes a lot of clicking to access any part of the patient’s chart.

The tickler system for follow up visits are subject to user errors and need constant review.

This software is sleek and beautiful. It has great ease of use for patients and myself and the office.

Poor functionality of Pharmacy. Major patient safety issues.

NO ONE told us and this document languished in some digital box. If we were a hundred person organization, I could pay someone to sit and manage the 20 or so boxes where they put communication.

The templates and text shortcuts were probably the best part of this software. The ability to add drop down menus and text boxes to your text shortcuts was extremely helpful for creating templates.

Thera-LINK has improved significantly over the last 2 years, offering more features and a greater ease of use for myself and my clients.

Occasional technical problems occur, which may be related to internet service rather than thera-LINK.

That having been said I was also a bit disappointed that the service doesn't allow clients to pay for a SMS-based monthly therapy subscription.

I LOVE the virtual waiting room and music, as well as the ability to require payment prior to session. I appreciate the responsive, effective, and professional assistance and technical support.

Images, music and overall look is appealing. Love that money is collected prior to joining session.

They answer their phones, respond to emails, and in short, are ready to help. An additional nice feature in their ability to allow communication via messaging between client and therapist.

I feel that they really understand my needs as a therapist as well as a business owner. I especially appreciate that they have experience as therapists themselves.

If anything, seems difficult to change a client's name, once you/they establish an account.

It's easy to use and increasingly growing in functionality and features. The interface is clean and the video and audio quality are consistently strong.

Picture and audio are clear. It doesn't have a bunch of unnecessary features or require a great deal of technical expertise.

It creates a n organized system backed by excellent customer support for a fraction of the cost of other similar platforms.

Thera-LINK's customer service has been excellent from the start. I am the owner of a private practice, and I was new to using Tele-Medicine technology.

When the Tele-Medicine volume surged during the pandemic, Thera-LINK was able to accommodate increased needs without any disruptions of quality service.

The software is intuitive and fluid; the tutorials are short and easy to understand. They are about continuous improvement and I like that.

The support staff at Thera-LINK are extremely responsive and knowledgeable. Great software and support.

My experience has been excellent. Customer service is fantastic and the program is simple to use.

This platform has been a hit with clients that have transferred from the larger platforms- they love the ease of access.

I feel fortunate to have chosen Thera-LINK over other options. They have always been very responsive and supportive.

The worst part about the desktop platform is their customer service they can take hours or days to respond to your request via their online chat.

This software helps with reducing the cost of no-shows or cancelations b/c of its ease to use and convenience to patients.

I least like the glitches that cause screen freezes and loss of video. These make it difficult to have consistently complete sessions.

Another great feature of Thera-LINK is that it allows you to connect with other clinicians for video conferencing for free.

US Dollar

The athenaOne Suite which includes athenaCollector a revenue cycle management solution and athenaClinials an EHR (electronic health records) recently ranked #1 in 2023 Best in KLAS for athenaClinials Ambulatory EMR for 11-75 physicians and athenaIDX practice management. The suite provides cloud-based services for EHR, revenue cycle management, medical billing, patient engagement, care coordination, and population health management. In addition, the solution includes Epocrates another point-of-care mobile app.

Patients can utilize the patient portal to review history, pay bills, sign forms, and schedule appointments. Reminders can be delivered via phone, email, or text message; patients can even be alerted when test results are waiting in the patient portal.

athenahealth currently works with a network of more than 160,000 providers that utilize the user-friendly interface daily. The solution is set up so that even nontechnical staff will be able to navigate their way through the system with ease.

LongDescription

Patient Records Management

Meaningful Use Certified

Invoice History

Admissions Management

Practice Management

HIPAA Compliant

SMS Messaging

Charting

Policy Management

Patient Intake

Clinical Notes

ONC-ATCB Certified

Scheduling

Vaccine Management

Self Service Portal

Code & Charge Entry

EMR/EHR

Dunning Management

Claims Scrubbing

E-Prescribing

In-Patient Management

Voice Recognition

Out-Patient Management

Decision Support

Medical Billing

Physician Scheduling

Remote Treatment Planning

Physician Management

Coding Assistance

Billing & Invoicing

Accounting Integration

Compliance Tracking

Claims Management

Customizable Dashboard

Video Conferencing

Quotes/Estimates

Bed Management

Patient Scheduling

Appointment Scheduling

Inventory Management

Insurance Eligibility Verification

For Medical Purposes

Remittance Advice

Treatment Planning

Messaging

Patient Engagement

Immunization & Allergy Tracking

Medical History Records

Initial Assessments

For Mental/Behavioral Health

For Healthcare

Formulary Management

Healthcare Compliance

For Family Medicine

Medication Management

For Psychiatrists

Drug Reference Database

For Cardiologists

For Ophthalmologists

For Obstetrics & Gynecology

For Physical Therapy

For Podiatrists

For Primary Care

For Orthopedics

For Urgent Care

For Pain Management

For Substance Abuse Therapy

For Neurologists

For Urologists

Virtual Waiting Room

Multi-Location

Alerts/Notifications

Reminders

Appointment Management

Records Management

Multi-Provider Practice

Payment Collection

Case Management

Patient Management

Growth Charts

For Plastic Surgery Practices

Web-based Deployment

Windows 7

Windows Vista

Windows XP

Mac OS

Windows 10

Contact athenahealth for a customized pricing quote.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

athenaOne

In Person

Live Online

Webinars

Documentation

Videos

thera-LINK is a cloud-based telehealth solution designed to help private practitioners and small to midsize mental health businesses manage telemedicine services. A HIPAA-compliant platform, it enables users to connect with clients via encrypted video chats.


Features of thera-LINK include file sharing, client/session notes, electronic payments, scheduling, client listing directory and secure messaging. It allows practitioners to view client profiles, past appointments, personal details, session durations and payments history. Additionally, the system enables users to create a virtual waiting room with custom background and music to deliver a therapeutic client experience.


thera-LINK offers an application programming interface (API) to let users create personalized applications and custom workflows. The product is available on a monthly subscription and support is extended via phone, FAQs, documentation, videos and other online measures.



Electronic Payments

Two-Way Audio & Video

Confirmation/Reminders

Calendar Management

One-to-One Messaging

Mobile Access

Compliance Management

Client Portal

Live Chat

basicLINK: $30/month
ultimateLINK: $45/month per provider
practiceLINK: $65/month per provider
treatmentLINK: $100/month per provider
Sales tax is included in the monthly plan pricing.

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