About Doxy.me

Doxy.me is a cloud-based electronic medical records (EMR) and telemedicine solution designed for practices of all sizes. The solution is HIPAA-compliant, and Android and iOS apps are available for mobile devices.

Doxy.me allows patients to start sessions by clicking on a URL shared via email or SMS. The product also features a live chat within the telemedicine interface.

Doxy.me allows practitioners to view lists of upcoming appointments and transition between appointments. Patients can use online check-in which automatically updates the doctor’s patient queue as soon as a patient is available.

Doxy.me enables users to send patients text, videos and images while they wait for the video session to start. The product also records meeting h...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

189 Reviews of Doxy.me

Average User Ratings

Overall

4.28 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(101)

101

4 stars

(74)

74

3 stars

(14)

14

2 stars

(9)

9

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 189 results

March 2019

Sandy from Sandra J. Brim, Ph.D.

Company Size: 1 employee

Industry: Mental Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

March 2019

Online therapy made simple.

I moved from one state to another. I am licensed in both states. Many of my former patients wanted to continue working with me. This allows me to make money from a distance.

Pros

I like the ease in which I can meet with my patients and even friends. Once I have created my account, no one has to sign up for anything. I can be assured of confidentiality. Once my patients have tried it, they love it. Even those who live near by sometimes prefer to see me online to avoid the drive. Overall I am very satisfied with this site.

Cons

The only negative thing is it is imperative that one's internet support is strong to avoid the glitches that occur sometimes. Usually just rebooting helps both of us.

Response from Doxy.me

Replied March 2019

Thanks for your review! Glad you could "take" patients with you when you moved!

February 2020

Cori from Entrusted Care

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Best Medical Practice Assistant

Providing excellent, HIPAA compliant telemedicine is a must for our practice. Being able to meet patients where they are at, instead of having them wait, take time away from work or family, and make sure their healthcare needs are met is the number 1 reason we use this program in our practice. It is an excellent program.

Pros

I love the ease of use. I like that there is nothing to download for the patient or provider. Everything is cloud based. Can be used on any device with a camera and internet access.

Cons

Sometimes based on internet service providers, the service can be slow. But this is an outside problem.

Reasons for Choosing Doxy.me

The free version was excellent. The $29.99 a month option even more spectacular! And the ease of use! Login and go! Same with a patient. Very easy to use, every easy to explain.

Response from Doxy.me

Replied February 2020

Thanks for the review Cori!

April 2019

Kyle from Triple Willow Mental Health, Inc.

Company Size: 11-50 employees

Industry: Mental Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

April 2019

Social-Forward Healthcare

I have had VERY few hiccups with quality, connectivity, and other technical issues, but they appeared to be concentrated around the time a major overhaul of the aesthetics and features was taking place. I love it, my patients love it, and my staff love it. We have attempted other programs with "better" functions, but those fell with empty promises and the "added functionality" was marketed to make work flow simpler, but they were just so much more confusing than Doxy. We are really please with Doxy, and don't foresee a change in any near future.

Pros

I love the simplicity for patients to be able to access my virtual waiting room from anywhere. The features, as needed, is a great functional option; we're a nonprofit clinic and don't need all the features every day and don't need the cost to branch over every day. So, having the option to have them for a particular day is best for growth for any sized company and in any direction. Several other products were charging upwards of $300 per month when it was just me trying to reach patients in rural farming communities to prevent 3 hour travel times to get to the office. Doxy saved the day. Tele-health should be for ALL, not only those willing to pay the cost for convenience.

Cons

Not much; I do wish the app was still around. That made it easier for Providers on tablets, and notification when the Patient is in while multitasking.

Response from Doxy.me

Replied April 2019

Hi Kyle! Thanks so much for the review! We are so glad doxy.me is fitting your needs. We also believe telemedicine should be for all!

January 2020

Noreen from NEEA

Company Size: 2-10 employees

Industry: Mental Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Best Ever

I have been using Doxy.me for almost a year now. Since signing up I have received nothing but praise from my clients who use it. When doing therapy over the internet it is important to have a product that is not only HIPPA compliant but also Secure.

Pros

A colleague recommended this product to me and I have been using it ever since. I love the feature of having a virtual waiting room for my clients. I am notified promptly when they have entered the "waiting room". I can share the screen with my clients while working on a treatment plan or homework. I can use it on my computer, my phone or my tablet and so can they. IT is the best HIPPA compliant app I have found.

Cons

I have not had any issues related to this software. Most of the time the issues I have are with WIFI or other connectivity issue not related to this product.

Response from Doxy.me

Replied January 2020

Hi Noreen! Thanks so much for the review! We are glad you and your patients are enjoying the platform!

September 2017

Sonya from Psychotherapist

Company Size: 1 employee

Industry: Mental Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

3.0

Functionality

2.0

September 2017

Used Doxy successfully for about 6 mths, and now it is freezing constantly during sessions

It was working really well for client appointments (which I do a lot of using tele conferencing systems) but has become extremely unreliable in the last month. I did recommend it to one colleague who is having similar issues

Pros

In the past I would have said easy to use and reliable ..

Cons

I have tried every possible combination to have the highest speed possible, and my clients have high speed service, but Doxy is constantly freezing up during sessions. I used to have excellent service with Doxy and I'm wondering why it has changed. When I do Doxy's diagnostic service it says everything is "excellent", but I can tell you it is not!I have already paid for the service for the year, but I'm considering switching. I received an email from the CEO of Doxy a month or so ago saying he was leaving and i am wondering if things have changed and the service isn't what it used to be?

Response from Doxy.me

Replied September 2017

Hi Sonya, I'm sorry for the trouble. We haven't changed anything in the past couple months in regards to the quality of our service. I'd be happy to jump on a call with you and see what might be going on. Sometimes even things like not having a recent software update installed can have negative effects on performance - so I'm confident we could get it worked out. We also have a satisfaction guarantee so we will refund you for any unused time on your yearly plan if we are not able to come up with a solution for you. I sent you a email as well so we can setup a time to troubleshoot. Thank you, Dylan Turner dylan@doxy.me CTO and Cofounder