Doxy.me - Start meeting
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10About Doxy.me
Doxy.me is a telemedicine solution designed for healthcare providers and mental health practices of all sizes. The solution is HIPAA compliant and offers a secure platform, video conferencing, and virtual waiting room features. A mobile device app is available for iOS and Android smartphones.
To begin a telemedicine visit, patients click on a personalized room URL shared via email or SMS by the practice or individual provider. Doxy.me uses high call quality for HD video conferencing sessions. Additionally, the Doxy.me platform features live chat functionalities within its interface, where patients can communicate with providers via text.
The Clinician Dashboard creates lists...
542 Reviews of Doxy.me
Average User Ratings
Overall
4.45 / 5 stars
Ease-of-use
5.0
Value for money
5.0
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
September 2020
Peggy from Horizon Behavioral Health, PLLC
Verified Reviewer
Company Size: 1 employee
Industry: Hospital & Health Care
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
September 2020
Excellent platform
Great experience.
Pros
Easy for patients and providers and FREE.
Cons
Some patients are unable to access the camera and microphone; not sure why.
Reasons for Choosing Doxy.me
It was free.
February 2020
Cori from Entrusted Care
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
Best Medical Practice Assistant
Providing excellent, HIPAA compliant telemedicine is a must for our practice. Being able to meet patients where they are at, instead of having them wait, take time away from work or family, and make sure their healthcare needs are met is the number 1 reason we use this program in our practice. It is an excellent program.
Pros
I love the ease of use. I like that there is nothing to download for the patient or provider. Everything is cloud based. Can be used on any device with a camera and internet access.
Cons
Sometimes based on internet service providers, the service can be slow. But this is an outside problem.
Reasons for Choosing Doxy.me
The free version was excellent. The $29.99 a month option even more spectacular! And the ease of use! Login and go! Same with a patient. Very easy to use, every easy to explain.
Response from Doxy.me
Replied February 2020
Thanks for the review Cori!
November 2020
Sheila from Smithson Valley Counseling Center Inc.
Company Size: 2-10 employees
Industry: Mental Health Care
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
November 2020
Great Platform for Telehealth
Solid, HIPAA complant platform.
Pros
We are very happy with the ease of use for providers and clients. The video and sound have overall been very clear with little interruptions.
Cons
The cost for all users in our office is a concern. We do not know where the viral pandemic will take us in the months to come. In our area, it seems to be settling down, but we are still concerned about ongoing local and state governance of business related to the same.
Reasons for Choosing Doxy.me
Ease of use. Medical focus.
September 2017
Sonya from Psychotherapist
Company Size: 1 employee
Industry: Mental Health Care
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
2.0
Customer support
3.0
Functionality
2.0
September 2017
Used Doxy successfully for about 6 mths, and now it is freezing constantly during sessions
It was working really well for client appointments (which I do a lot of using tele conferencing systems) but has become extremely unreliable in the last month. I did recommend it to one colleague who is having similar issues
Pros
In the past I would have said easy to use and reliable ..
Cons
I have tried every possible combination to have the highest speed possible, and my clients have high speed service, but Doxy is constantly freezing up during sessions. I used to have excellent service with Doxy and I'm wondering why it has changed. When I do Doxy's diagnostic service it says everything is "excellent", but I can tell you it is not!I have already paid for the service for the year, but I'm considering switching. I received an email from the CEO of Doxy a month or so ago saying he was leaving and i am wondering if things have changed and the service isn't what it used to be?
Response from Doxy.me
Replied September 2017
Hi Sonya, I'm sorry for the trouble. We haven't changed anything in the past couple months in regards to the quality of our service. I'd be happy to jump on a call with you and see what might be going on. Sometimes even things like not having a recent software update installed can have negative effects on performance - so I'm confident we could get it worked out. We also have a satisfaction guarantee so we will refund you for any unused time on your yearly plan if we are not able to come up with a solution for you. I sent you a email as well so we can setup a time to troubleshoot. Thank you, Dylan Turner dylan@doxy.me CTO and Cofounder
October 2020
Sarah from Pacific NW Growth and Healing
Company Size: 1 employee
Industry: Mental Health Care
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2020
Doxy.me Review
Pros
I love that it is free while still being a HIPPA compliant platform. It has let me grow my business and has helped mitigate the costs. I also like that the quality of the product is still very good.
Cons
I wish that the free version allowed me to give a unique password out, however this is available for a small fee if I wished to upgrade. Honestly though, I had to really search for this con. I have not been disappointed with this product
Reasons for Choosing Doxy.me
It was HIPPA compliant even in the free version and it was free!
