

Doxy.me Software
FrontRunners
About Doxy.me
Doxy.me Pricing
Doxy.me is available for free at the basic level and scales across two pricing plans: Professional and Clinic. Monthly Professional Plan: $35/mo Monthly Clinic Plan: starts at $50/mo for 1 provider Annual Professional Plan: $29/mo Annual Clinic Plan: starts at $42/mo for 1 provider
Starting price:
$35.00 per month
Free trial:
Available
Free version:
Available
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Doxy.me User Reviews
OVERALL RATING
Showing 1 - 5 of 816 reviews
Kim
Company size: 2 - 10 employees
Time used: More than 2 years
Review Source: Capterra
May 2021
Great telemedicine platform

Sharon M.
Verified reviewer
Company size: 1 employee
Industry: Mental Health Care
Time used: Less than 2 years
Review Source: Capterra
April 2020
I like Doxy best
Pros
I have used 3 other online video chat systems to meet with clients; this is the best one yet. It is easy for me and easy for my clients. When I had some problems using Doxy.me after buying a new computer, the help desk people were prompt, kind and helpful, resolving it in short order.
Cons
When there are problems with call quality, sometimes it is difficult to tell if the problem is from my (or the client's) internet connection or with Doxy itself.
Reasons for switching to Doxy.me
After VSee made a product update, it no longer worked on my computer, and their helpdesk people were unable to solve the problem.

Response from Doxy.me
Thank you for your review!
Replied April 2020
Scott
Company size: 11-50 employees
Industry: Information Technology and Services
Time used: Less than 2 years
Review Source: Capterra
June 2022
Affordable and simple telehealth solution -- recommended but with a few gotchas
I've aided in selecting and deploying (Doxy and other solutions) at numerous practices. It is a safe and recommended choice. It's simple to administrate and use. Despite the "peer to peer" architecture it's reasonably reliable. Please make sure your provider computers have an SSD hard drive and at least a Core i5 or similar processor. Please make sure your practice has fast Internet, preferably fiber. Please train your providers how to restart their Chrome browser if there is an issue access the Microphone. Always a good idea to do this 5 minutes before a telehealth call.
Pros
#1 Doxy.me is a very affordable solution. #2 Doxy is healthcare specific (unlike Zoom and Teams). #3 Doxy is also very simple! It is easy to configure and centrally manage by IT, or even by a lightly practice administrator. You can do it! : ) From a central management website the admin can create providers' custom weblinks, that can be given to patients.
Cons
#1 Customer support is not good. It's a chat. Historically I've waited 12 - 24 hours for a reply. Not acceptable. Not when you have providers/owners asking for clarity on issues. Doxy, if you are listening, offer an optional paid support option with a phone number. Most practices would gladly pay for US-based good quality support. #2 Doxy uses a web browser -- ideally Chrome. It is not uncommon to need to restart chrome for better performance or if a micrphone/webcam "stops working." Make sure your computers have an SSD or M.2 hard drive --- not a mechanical hard drive. Or Chrome will be slow, and so will be Doxy! #3 Doxy uses peer to peer technology for its video calls. This is highly disappointing. The provider's computer/device directly talks across the Internet to the patient's computer or phone. Doxy is ESPECIALLY sensitive to a good Internet connection at your practice ... and also at your patient's home or cellular network! Make sure you have fast fiber Internet or similar FAST connection for your providers. Warn them that using Doxy on their phone or at home is at the mercy of their cellular or home Internet connection. Warn them that 1/2 the time the patient's slow Internet or slow computer may cause minor glitches.
Reasons for choosing Doxy.me
Updox - very good competitor and great support. I prefer Doxy's user interface, but this is worth comparing yourself RemedyConnect - Telehealth product is very good, but organization is a bit smaller Teledoc - not as good in multiple regards
Paris
Company size: 1 employee
Industry: Mental Health Care
Time used: Less than 2 years
Review Source: Capterra
March 2020
Can't get customer help to improve technical difficulties.
see above
Pros
It's easy to use. That's it at this time. nnnnnnnn
Cons
I have been getting a horrible connection since about mid month. It has interfered with my ability to connect with my clients. The video freezes, the audio and video fall out of sync. I have used the troubleshooting options in the articles by other users. I have tried using a new computer and even a different internet connection. I am very disappointed because I have been paying for this monthly for well over a year and have been able to use it with no problems on a less frequent basis. Now that I need to use it daily because of the COVID - 19 Crisis, it is not working well. I cannot schedule a call for support because there are no spaces available. I have not been able to get any help. I am at the point of cancelling my service and trying something new as it is imperative that I am able to video conference with my clients. I am really hoping to get some help and support.

Response from Doxy.me
I am so sorry for the trouble! We are currently doing over 10 million video minutes a day right now. I'm not sure why it won't work for you. We are happy to help troubleshoot. Email support@doxy.me. We also have a very generous refund policy and will refund your payment if you are not satisfied.
Replied March 2020
azy
Company size: 11-50 employees
Industry: Health, Wellness and Fitness
Time used: Less than 2 years
Review Source: Capterra
June 2022
has increased my consults
Pros
clients do not have to download anything or learn any kind of program to get on doxy
Cons
sometimes connectivity issues and cannot use on chrome on the phone
Reasons for choosing Doxy.me
I like the online waiting room, HIPPA compliance, no need for software downloads for clients, and set up for automated reminders and follow ups as well as ability to charge a fee