About Doxy.me

Doxy.me is a telemedicine solution designed for healthcare providers and mental health practices of all sizes. The solution is HIPAA compliant and offers a secure platform, video conferencing, and virtual waiting room features. A mobile device app is available for iOS and Android smartphones.

To begin a telemedicine visit, patients click on a personalized room URL shared via email or SMS by the practice or individual provider. Doxy.me uses high call quality for HD video conferencing sessions. Additionally, the Doxy.me platform features live chat functionalities within its interface, where patients can communicate with providers via text.

The Clinician Dashboard creates lists...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

542 Reviews of Doxy.me

Average User Ratings

Overall

4.45 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(328)

328

4 stars

(161)

161

3 stars

(32)

32

2 stars

(11)

11

1 stars

(10)

10

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 542 results

September 2020

Peggy from Horizon Behavioral Health, PLLC

Verified Reviewer

Company Size: 1 employee

Industry: Hospital & Health Care

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

September 2020

Excellent platform

Great experience.

Pros

Easy for patients and providers and FREE.

Cons

Some patients are unable to access the camera and microphone; not sure why.

Reasons for Choosing Doxy.me

It was free.

February 2020

Cori from Entrusted Care

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Best Medical Practice Assistant

Providing excellent, HIPAA compliant telemedicine is a must for our practice. Being able to meet patients where they are at, instead of having them wait, take time away from work or family, and make sure their healthcare needs are met is the number 1 reason we use this program in our practice. It is an excellent program.

Pros

I love the ease of use. I like that there is nothing to download for the patient or provider. Everything is cloud based. Can be used on any device with a camera and internet access.

Cons

Sometimes based on internet service providers, the service can be slow. But this is an outside problem.

Reasons for Choosing Doxy.me

The free version was excellent. The $29.99 a month option even more spectacular! And the ease of use! Login and go! Same with a patient. Very easy to use, every easy to explain.

Response from Doxy.me

Replied February 2020

Thanks for the review Cori!

November 2020

Sheila from Smithson Valley Counseling Center Inc.

Company Size: 2-10 employees

Industry: Mental Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

November 2020

Great Platform for Telehealth

Solid, HIPAA complant platform.

Pros

We are very happy with the ease of use for providers and clients. The video and sound have overall been very clear with little interruptions.

Cons

The cost for all users in our office is a concern. We do not know where the viral pandemic will take us in the months to come. In our area, it seems to be settling down, but we are still concerned about ongoing local and state governance of business related to the same.

Reasons for Choosing Doxy.me

Ease of use. Medical focus.

September 2017

Sonya from Psychotherapist

Company Size: 1 employee

Industry: Mental Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

3.0

Functionality

2.0

September 2017

Used Doxy successfully for about 6 mths, and now it is freezing constantly during sessions

It was working really well for client appointments (which I do a lot of using tele conferencing systems) but has become extremely unreliable in the last month. I did recommend it to one colleague who is having similar issues

Pros

In the past I would have said easy to use and reliable ..

Cons

I have tried every possible combination to have the highest speed possible, and my clients have high speed service, but Doxy is constantly freezing up during sessions. I used to have excellent service with Doxy and I'm wondering why it has changed. When I do Doxy's diagnostic service it says everything is "excellent", but I can tell you it is not!I have already paid for the service for the year, but I'm considering switching. I received an email from the CEO of Doxy a month or so ago saying he was leaving and i am wondering if things have changed and the service isn't what it used to be?

Response from Doxy.me

Replied September 2017

Hi Sonya, I'm sorry for the trouble. We haven't changed anything in the past couple months in regards to the quality of our service. I'd be happy to jump on a call with you and see what might be going on. Sometimes even things like not having a recent software update installed can have negative effects on performance - so I'm confident we could get it worked out. We also have a satisfaction guarantee so we will refund you for any unused time on your yearly plan if we are not able to come up with a solution for you. I sent you a email as well so we can setup a time to troubleshoot. Thank you, Dylan Turner dylan@doxy.me CTO and Cofounder

October 2020

Sarah from Pacific NW Growth and Healing

Company Size: 1 employee

Industry: Mental Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

Doxy.me Review

Pros

I love that it is free while still being a HIPPA compliant platform. It has let me grow my business and has helped mitigate the costs. I also like that the quality of the product is still very good.

Cons

I wish that the free version allowed me to give a unique password out, however this is available for a small fee if I wished to upgrade. Honestly though, I had to really search for this con. I have not been disappointed with this product

Reasons for Choosing Doxy.me

It was HIPPA compliant even in the free version and it was free!