About Doxy.me

Doxy.me is a telemedicine solution designed for healthcare providers and mental health practices of all sizes. The solution is HIPAA compliant and offers a secure platform, video conferencing, and virtual waiting room features. A mobile device app is available for iOS and Android smartphones.

To begin a telemedicine visit, patients click on a personalized room URL shared via email or SMS by the practice or individual provider. Doxy.me uses high call quality for HD video conferencing sessions. Additionally, the Doxy.me platform features live chat functionalities within its interface, where patients can communicate with providers via text.

The Clinician Dashboard creates lists...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

594 Reviews of Doxy.me

Average User Ratings

Overall

4.46 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(359)

359

4 stars

(178)

178

3 stars

(36)

36

2 stars

(12)

12

1 stars

(9)

9

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 594 results

September 2020

Peggy from Horizon Behavioral Health, PLLC

Verified Reviewer

Company Size: 1 employee

Industry: Hospital & Health Care

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

September 2020

Excellent platform

Great experience.

Pros

Easy for patients and providers and FREE.

Cons

Some patients are unable to access the camera and microphone; not sure why.

Reasons for Choosing Doxy.me

It was free.

Reasons for Switching to Doxy.me

More pts had difficulty with G Suite

May 2020

Alice from Dr. Samantha Dreyer, Psychologist

Company Size: 1 employee

Industry: Mental Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

May 2020

Doc See Me Lives Up to Its Mission Statement

I have been VERY happy with Doxy.me, overall. I truly appreciate that their goal of increasing telehealth access means that solo practitioners like me can use the software for free. Connectivity issues happen with different platforms on different days, and the free account allows me to have a Plan B when my EHR's video function fails.

Pros

I started using doxy.me in late February, 2020, when an immunocompromised patient requested video sessions to limit their exposure to COVID-19. I found it very easy to use, greatly appreciated the ease with which I got a Business Associate Agreement, and I like that it shows how much time has elapsed in each session. My patients have also found it to be easier to use than my EHR's video function. Also, it keeps a record of the start and stop times of all my sessions, which makes it easier to get the times right on my progress notes.

Cons

There's nothing that jumps out at me as an issue, honestly.

Reasons for Choosing Doxy.me

For my small practice, it is free. I ultimately signed up for Counsol.com's video, too, in mid-March, 2020, because I rapidly learned that connectivity was not always possible (which I chalked up to getting what I paid for - LOL) and I wanted access to another HIPAA-compliant option. I continue to use Doxy.me the most, however, because I prefer its "stopwatch" feature and my patients find it so easy to use - no username, no password, just type in the URL and we're off.

Response from Doxy.me

Replied June 2020

Thanks so much for your review Alice! If you ever have connectivity issues, please don't hesitate to get in touch with us! support@doxy.me

February 2021

Dan from Broadway Pediatric Associates

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

February 2021

Extra Office Space.

It has been a life-saver in that half our visits on any given day may be done remotely.

Pros

This allows us to see far more patients without them crowding in to an actual waiting room For the most part connections and quality have been good. It is easy to direct patients to our waiting room. You can send a chat message to one person in the waiting room while talking to another. Our practice logo can appear nicely on the landing page.

Cons

Occasionally it take a minute for the outgoing sound to connect, although I can hear the people on the other end.

Reasons for Switching to Doxy.me

Security concerns, features, ease of directing patients to Waiting room.

September 2017

Sonya from Psychotherapist

Company Size: 1 employee

Industry: Mental Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

3.0

Functionality

2.0

September 2017

Used Doxy successfully for about 6 mths, and now it is freezing constantly during sessions

It was working really well for client appointments (which I do a lot of using tele conferencing systems) but has become extremely unreliable in the last month. I did recommend it to one colleague who is having similar issues

Pros

In the past I would have said easy to use and reliable ..

Cons

I have tried every possible combination to have the highest speed possible, and my clients have high speed service, but Doxy is constantly freezing up during sessions. I used to have excellent service with Doxy and I'm wondering why it has changed. When I do Doxy's diagnostic service it says everything is "excellent", but I can tell you it is not!I have already paid for the service for the year, but I'm considering switching. I received an email from the CEO of Doxy a month or so ago saying he was leaving and i am wondering if things have changed and the service isn't what it used to be?

Response from Doxy.me

Replied September 2017

Hi Sonya, I'm sorry for the trouble. We haven't changed anything in the past couple months in regards to the quality of our service. I'd be happy to jump on a call with you and see what might be going on. Sometimes even things like not having a recent software update installed can have negative effects on performance - so I'm confident we could get it worked out. We also have a satisfaction guarantee so we will refund you for any unused time on your yearly plan if we are not able to come up with a solution for you. I sent you a email as well so we can setup a time to troubleshoot. Thank you, Dylan Turner dylan@doxy.me CTO and Cofounder

November 2020

Sheila from Smithson Valley Counseling Center Inc.

Company Size: 2-10 employees

Industry: Mental Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

November 2020

Great Platform for Telehealth

Solid, HIPAA complant platform.

Pros

We are very happy with the ease of use for providers and clients. The video and sound have overall been very clear with little interruptions.

Cons

The cost for all users in our office is a concern. We do not know where the viral pandemic will take us in the months to come. In our area, it seems to be settling down, but we are still concerned about ongoing local and state governance of business related to the same.

Reasons for Choosing Doxy.me

Ease of use. Medical focus.

Reasons for Switching to Doxy.me

Found out that ZOOM was no longer HIPAA compliant. Plus, the cost for our clinic was going to skyrocket. Plus the fact that there were breaches in the platform and that some provider's sessions were accessible to other people, whether hackers or not... (I can't remember the details) but it was not worth the risk. I did research. Tried two different ones, and doxy won out.