About Doxy.me

Doxy.me is a telemedicine solution designed for healthcare providers and mental health practices of all sizes. The solution is HIPAA compliant and offers a secure platform, video conferencing, and virtual waiting room features. A mobile device app is available for iOS and Android smartphones.

To begin a telemedicine visit, patients click on a personalized room URL shared via email or SMS by the practice or individual provider. Doxy.me uses high call quality for HD video conferencing sessions. Additionally, the Doxy.me platform features live chat functionalities within its interface, where patients can communicate with providers via text.

The Clinician Dashboard creates lists...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

481 Reviews of Doxy.me

Average User Ratings

Overall

4.46 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(294)

294

4 stars

(144)

144

3 stars

(24)

24

2 stars

(10)

10

1 stars

(9)

9

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 481 results

March 2019

Sandy from Sandra J. Brim, Ph.D.

Verified Reviewer

Company Size: 1 employee

Industry: Mental Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

March 2019

Online therapy made simple.

I moved from one state to another. I am licensed in both states. Many of my former patients wanted to continue working with me. This allows me to make money from a distance.

Pros

I like the ease in which I can meet with my patients and even friends. Once I have created my account, no one has to sign up for anything. I can be assured of confidentiality. Once my patients have tried it, they love it. Even those who live near by sometimes prefer to see me online to avoid the drive. Overall I am very satisfied with this site.

Cons

The only negative thing is it is imperative that one's internet support is strong to avoid the glitches that occur sometimes. Usually just rebooting helps both of us.

Response from Doxy.me

Replied March 2019

Thanks for your review! Glad you could "take" patients with you when you moved!

July 2020

Jassy from Northampton Sex Therapy, LLC

Company Size: 2-10 employees

Industry: Mental Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2020

Efficient and effective

I originally chose Doxy.me as a back-up for when my normal video platform, VSee, was not working. But I now consistently use Doxy.me instead of VSee because it's more reliable.

Pros

Doxy.me has been easy to use for both myself, a licensed psychotherapist, and my clients some of whom are not very tech savvy. It has a user-friendly interface which makes life a lot easier for those of us who had to quickly move to Telehealth.

Cons

Sometimes the visuals aren't as stable as I would like - and not sure if this is the stress on the bandwidth or a software issue.

September 2017

Sonya from Psychotherapist

Company Size: 1 employee

Industry: Mental Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

3.0

Functionality

2.0

September 2017

Used Doxy successfully for about 6 mths, and now it is freezing constantly during sessions

It was working really well for client appointments (which I do a lot of using tele conferencing systems) but has become extremely unreliable in the last month. I did recommend it to one colleague who is having similar issues

Pros

In the past I would have said easy to use and reliable ..

Cons

I have tried every possible combination to have the highest speed possible, and my clients have high speed service, but Doxy is constantly freezing up during sessions. I used to have excellent service with Doxy and I'm wondering why it has changed. When I do Doxy's diagnostic service it says everything is "excellent", but I can tell you it is not!I have already paid for the service for the year, but I'm considering switching. I received an email from the CEO of Doxy a month or so ago saying he was leaving and i am wondering if things have changed and the service isn't what it used to be?

Response from Doxy.me

Replied September 2017

Hi Sonya, I'm sorry for the trouble. We haven't changed anything in the past couple months in regards to the quality of our service. I'd be happy to jump on a call with you and see what might be going on. Sometimes even things like not having a recent software update installed can have negative effects on performance - so I'm confident we could get it worked out. We also have a satisfaction guarantee so we will refund you for any unused time on your yearly plan if we are not able to come up with a solution for you. I sent you a email as well so we can setup a time to troubleshoot. Thank you, Dylan Turner dylan@doxy.me CTO and Cofounder

May 2020

Alice from Dr. Samantha Dreyer, Psychologist

Company Size: 1 employee

Industry: Mental Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

May 2020

Doc See Me Lives Up to Its Mission Statement

I have been VERY happy with Doxy.me, overall. I truly appreciate that their goal of increasing telehealth access means that solo practitioners like me can use the software for free. Connectivity issues happen with different platforms on different days, and the free account allows me to have a Plan B when my EHR's video function fails.

Pros

I started using doxy.me in late February, 2020, when an immunocompromised patient requested video sessions to limit their exposure to COVID-19. I found it very easy to use, greatly appreciated the ease with which I got a Business Associate Agreement, and I like that it shows how much time has elapsed in each session. My patients have also found it to be easier to use than my EHR's video function. Also, it keeps a record of the start and stop times of all my sessions, which makes it easier to get the times right on my progress notes.

Cons

There's nothing that jumps out at me as an issue, honestly.

Reasons for Choosing Doxy.me

For my small practice, it is free. I ultimately signed up for Counsol.com's video, too, in mid-March, 2020, because I rapidly learned that connectivity was not always possible (which I chalked up to getting what I paid for - LOL) and I wanted access to another HIPAA-compliant option. I continue to use Doxy.me the most, however, because I prefer its "stopwatch" feature and my patients find it so easy to use - no username, no password, just type in the URL and we're off.

Response from Doxy.me

Replied June 2020

Thanks so much for your review Alice! If you ever have connectivity issues, please don't hesitate to get in touch with us! support@doxy.me

May 2020

Heidi from Institute for Cognitive Therapy

Company Size: 2-10 employees

Industry: Mental Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2020

Awesome platform for individual or couple's counseling

Simple to use, even for the most computer-challenged!

Pros

This product is very easy to use for both my staff and clientele.

Cons

My only complaint is that it really doesn't work well for groups larger than 4, which Doxy tells you. During the pandemic we have needed to run group therapy online, and sadly had to access another platform for that.

Reasons for Choosing Doxy.me

price convenience of use

Response from Doxy.me

Replied May 2020

Hi! We did make an improvement to group calling last week. Have you tested it out since then? Also, I would confirm that all participants on group call have speeds of 10mbps or higher. Group calling does take more bandwidth then a 1-to-1 call. https://discuss.doxy.me/t/weekly-product-update-big-improvements-to-group-call-feature-and-more-may-1-2020/26055