About Doxy.me

Doxy.me is a cloud-based electronic medical records (EMR) and telemedicine solution designed for healthcare providers and mental health practices of all sizes. The solution is HIPAA compliant and offers a secure platform, video conferencing, and virtual waiting room features. A mobile device app is available for iOS and Android smartphones.

To begin a telemedicine visit, patients click on a personalized room URL shared via email or SMS by the practice or individual provider. Doxy.me uses high call quality for HD video conferencing sessions. Additionally, the Doxy.me platform features live chat functionalities within its interface, where patients can communicate with providers via text.


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

261 Reviews of Doxy.me

Average User Ratings

Overall

4.30 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(139)

139

4 stars

(88)

88

3 stars

(16)

16

2 stars

(10)

10

1 stars

(8)

8

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 261 results

March 2019

Sandy from Sandra J. Brim, Ph.D.

Verified Reviewer

Company Size: 1 employee

Industry: Mental Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

March 2019

Online therapy made simple.

I moved from one state to another. I am licensed in both states. Many of my former patients wanted to continue working with me. This allows me to make money from a distance.

Pros

I like the ease in which I can meet with my patients and even friends. Once I have created my account, no one has to sign up for anything. I can be assured of confidentiality. Once my patients have tried it, they love it. Even those who live near by sometimes prefer to see me online to avoid the drive. Overall I am very satisfied with this site.

Cons

The only negative thing is it is imperative that one's internet support is strong to avoid the glitches that occur sometimes. Usually just rebooting helps both of us.

Response from Doxy.me

Replied March 2019

Thanks for your review! Glad you could "take" patients with you when you moved!

April 2020

Dan from Self-employed Private Practice

Verified Reviewer

Company Size: 1 employee

Industry: Mental Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Outstanding Product - Someday an Industry Standard?

I initially started using doxy to cut down on missed appointments due to illness or conflicts. Doxy allowed me to engage in "telehealth" on those occasions when a client would otherwise have to "late cancel," thus leaving me with the option of charging them for it (not good from a customer relations standpoint) or eating it. Then, when the coronavirus emergency hit, I was able to transition easily to all telehealth, thus keeping myself and my clients safe. Yay!

Pros

I wanted a platform that was secure for my clients. What most attracted me to doxy vs. other secure platforms (or other platforms in general) was the fact that my users (clients) didn't have to download anything, just click on a link. In a former life, I used to design and develop computer application systems and I really like the "feel" of doxy, it's usability for me and my clients, plus my modest exposure to their tech support has been quick and useful. All of this allowed me to transition quickly into the "telehealth" arena very quickly, which I appreciated during the coronavirus outbreak emergency.

Cons

It's hard to respond as there are so many positives. If at all possible, it would be nice to have additional ways to troubleshoot connectivity or video/audio quality issues in real-time. For example, real-time advice for the user as to what to do to correct things on their side. I know a lot of this is in the available articles, but it's hard to go searching through articles when you're trying to quickly get things going during a "meeting." Maybe I'm asking for an "artificial intelligence" solution that's not feasible?

Reasons for Choosing Doxy.me

HIPAA-compliance, no need for a download, and relatively inexpensive (I use the Professional version).

Response from Doxy.me

Replied April 2020

Thank you for your review! Glad you were able to transition everyone to online appointments!

September 2017

Sonya from Psychotherapist

Verified Reviewer

Company Size: 1 employee

Industry: Mental Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

3.0

Functionality

2.0

September 2017

Used Doxy successfully for about 6 mths, and now it is freezing constantly during sessions

It was working really well for client appointments (which I do a lot of using tele conferencing systems) but has become extremely unreliable in the last month. I did recommend it to one colleague who is having similar issues

Pros

In the past I would have said easy to use and reliable ..

Cons

I have tried every possible combination to have the highest speed possible, and my clients have high speed service, but Doxy is constantly freezing up during sessions. I used to have excellent service with Doxy and I'm wondering why it has changed. When I do Doxy's diagnostic service it says everything is "excellent", but I can tell you it is not!I have already paid for the service for the year, but I'm considering switching. I received an email from the CEO of Doxy a month or so ago saying he was leaving and i am wondering if things have changed and the service isn't what it used to be?

Response from Doxy.me

Replied September 2017

Hi Sonya, I'm sorry for the trouble. We haven't changed anything in the past couple months in regards to the quality of our service. I'd be happy to jump on a call with you and see what might be going on. Sometimes even things like not having a recent software update installed can have negative effects on performance - so I'm confident we could get it worked out. We also have a satisfaction guarantee so we will refund you for any unused time on your yearly plan if we are not able to come up with a solution for you. I sent you a email as well so we can setup a time to troubleshoot. Thank you, Dylan Turner dylan@doxy.me CTO and Cofounder

February 2020

Cori from Entrusted Care

Verified Reviewer

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Best Medical Practice Assistant

Providing excellent, HIPAA compliant telemedicine is a must for our practice. Being able to meet patients where they are at, instead of having them wait, take time away from work or family, and make sure their healthcare needs are met is the number 1 reason we use this program in our practice. It is an excellent program.

Pros

I love the ease of use. I like that there is nothing to download for the patient or provider. Everything is cloud based. Can be used on any device with a camera and internet access.

Cons

Sometimes based on internet service providers, the service can be slow. But this is an outside problem.

Reasons for Choosing Doxy.me

The free version was excellent. The $29.99 a month option even more spectacular! And the ease of use! Login and go! Same with a patient. Very easy to use, every easy to explain.

Response from Doxy.me

Replied February 2020

Thanks for the review Cori!

May 2020

Heidi from Institute for Cognitive Therapy

Verified Reviewer

Company Size: 2-10 employees

Industry: Mental Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2020

Awesome platform for individual or couple's counseling

Simple to use, even for the most computer-challenged!

Pros

This product is very easy to use for both my staff and clientele.

Cons

My only complaint is that it really doesn't work well for groups larger than 4, which Doxy tells you. During the pandemic we have needed to run group therapy online, and sadly had to access another platform for that.

Reasons for Choosing Doxy.me

price convenience of use

Response from Doxy.me

Replied May 2020

Hi! We did make an improvement to group calling last week. Have you tested it out since then? Also, I would confirm that all participants on group call have speeds of 10mbps or higher. Group calling does take more bandwidth then a 1-to-1 call. https://discuss.doxy.me/t/weekly-product-update-big-improvements-to-group-call-feature-and-more-may-1-2020/26055