ClinicTracker support was there for us, took care of all our needs, and made sure we were ready to launch on time. I'm impressed with their commitment to quality and customer care.

But they have terrible documentation. Most of the time the documentation does not explain what something does, or how to use it.

I lost several staff through the process. They were teaching me how to implement the system, but not how to use it.

Love the patient portal. We are able to send out documents for people to sign virtually which is also very helpful.

Implementation going great and the team is wonderful at meeting our specific needs.

Our providers love it, our billing clients love it, and our revenue cycle management clients love it.

Overall we have been very pleased at how ClinicTracker has helped  our clinic function more efficiently and has reduced cost of printing and admin filing time and outsourcing billing.

The Diagnostic Assessment, Crisis Plan and Treatment plan are useless in their current state. You of course, can pay them to customize it.

We would recommend CT to anyone who is searching for software to meet the Medicaid mental health requirements.

Our company provided APIs to embed video conferencing into Clinic Tracker meeting scheduling sysytem. The experience was great, the team was very helphul and responsive.

I like that I have better supervision over my staff. The note is the superbill so we have better staff compliance with notes.

It is an integrated, customizable product that can grow with us. It does not work well with Apple products, at all.

Good organization, easy navigation, clarity, customizable, good customer support services, training videos and readings.

The people at ClinicTracker are really the best. Very honest and straightforward.

Additionally, we were positively surprised with overall functionality of ClinicTracker software, with the amount of useful features any healthcare facility should absolutely love.

We find customer support,  to be most helpful when we speak directly to a live customer support representative. This option is always available, and the response time for the request is adequate.

We have also been able to save money by bringing billing in house using BillingTracker.

I liked that connecting with clients was easy. The link to the conference room was nifty and easy to use.

Our providers love the EHR and HR tools for practice management. IT is one of the EHRs we recommend when our clients are looking for the best.

We chose to move to ClinicTracker in July 2010 because of its versatility and customer support's ability to make custom changes for us.

We have found that Clinic Tracker has saved us time and money. It allowed us to quickly transition to telehealth and remote working when the Pandemic hit.

Being a clinician I enjoyed the various components that offered an easy treatment process.

Clinic Tracker software is easy to use and user friendly. There are training videos and manuals readily available to help as well as  robust initial trainings to help programs get started.

I also like the integration with insurance and merchant services.

This software offered an incredible experience I would be happy to share with any mental health professional.

This EHR feels unnecessarily clunky and complicated. It is somewhat difficult to navigate and is not particularly intuitive.

You have to go back & forth with them 4-5 times before they will even look at the issue. I swear they are reading from a script.

We went through a consulting process to help us choose the right EHR given our wish list.

Sometimes it is difficult to log on delaying access which can be a little frustrating when trying to get on quickly.

I believe updox is one of the greatest programs I have ever used. This way of faxing and filing documents is wonderful and the program is so simple.

Easy to use good service very good customer service and help.

Not only did the video chat function help with seeing patients during a world-wide shut down, we were also able to navigate faxes, emails and communicate with our patients on one easy to use platform.

At first, setting this up is very confusing. You need to have assistance from the company in order to set this up with your printer or computer device.

Currently Updoz does not interface with my EHR but hopefully in the future for ease of moving it straight into the patients chart.

It was very simple to get started. Easy to manage, very quick to learn for both our physician and patients.

There is no virtual waiting room so is difficult to schedule the calls. It takes very long to wait  for patient to answer.

When I have needed to contact Updox for technical support the wait was brief and they were able to get me the pertinent information very quickly so that the issue could be resolved.

We have chronic errors, and delays in the importing of documents from Updox into our actual EMR.

I like the options of preview documents before managing them, multiple document management, and the customer service.

The video quality is great. That's all I enjoyed for the 4 days that costs me $94.00.

In its previous rendition UpDox was very good and easy to use.

In general, however, the lack of response when the entire system is down is really a detriment to operations.

The ease of accessing the video directly from the patient’s profile in practice fusion is wonderful. The video visits usually run smoothly.

Updox is great to use for any office with multiple locations or any office wanting to be more environmentally  friendly.

Allows rapid secure text messaging from my computer to patients. Ease to set up and learn.

Updox is a great program and has worked beautifully with Practice Fusion. The ease of having faxes come in and be able to directly link to a patients chart is invaluable.

The setup was so simple and the ease of use for my providers was priceless.

I use this with amazing charts and it integrates perfectly. I am able to send HIPAA compliant messages to my patience.

I like that you can drop documents in and edit them. I do not write very legible and this allows me to fill out forms and edit documents with ease so they are legible.

Great software option for telemed, secure and easy to use.

Poor printer drivers make it unreliable and time consuming.

Updox is fantastic, quick, and highly dependable. I can’t believe there are people who still fax.

They integrate with many other systems and softwares to help meet quality measures and be compliant.

Since starting the message and call reminders of appointments my no shows have dropped to almost nothing now.

US Dollar

ClinicTracker is a fully customizable EHR, billing and practice management software designed to automate your clinic workflows, boost your staff productivity and patient engagement, while shortening your billing cycle. We provide behavioral health organizations the ultimate tool to manage their practice efficiently, coupled with the expert guidance of team. 

The ClinicTracker team is diverse, collaborative, and we adapt seamlessly to the evolving requirements of the behavioral health professionals we support.

We value the positive impact you have on the communities you serve, and we are proud to provide an EHR framework to support you and the unique needs of your patients. 

The ClinicTracker team, over the past 23 years, has built a platform designed and specifically tailored to address the workflows, needs, and challenges of behavioral health and chemical dependency professionals. 




LongDescription

Treatment Planning

Document Templates

Employee Management

Electronic Payments

Customizable Reports

Document Storage

Activity Tracking

HIPAA Compliant

Charting

Progress Tracking

Digital Signature

Task Scheduling

Electronic Signature

Confirmation/Reminders

Credit Card Processing

Invoice Management

Calendar Management

Template Management

Scheduling

Assessment Management

Multi-Location

Self Service Portal

EMR/EHR

Compliance Management

E-Prescribing

Single Provider Practice

Inpatient/Residential

Role-Based Permissions

Client Portal

Forms Management

Workflow Management

Initial Assessments

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Reminders

Medical Billing

Chat/Messaging

Customizable Templates

Billing & Invoicing

For Mental/Behavioral Health

Real Time Reporting

Compliance Tracking

Progress Reports

Claims Management

Payroll Management

Customizable Forms

Appointment Management

Records Management

Appointment Scheduling

Multi-Provider Practice

Document Management

Therapy Notes

Practice Management

Medication Management

For Psychiatrists

Patient Records Management

Drug Reference Database

Data Import/Export

Communication Management

ABA Data Collection

Access Controls/Permissions

Data Storage Management

Mobile Access

Insurance Management

Automated Scheduling

Program Management

Alerts/Escalation

Behavior Tracking

Goal Setting/Tracking

Reporting/Analytics

For ABA Industry

SOAP notes

Third-Party Integration

Meaningful Use Certified

Surveys & Feedback

Invoice History

Payment Processing

Mobile Alerts

Online Forms

SMS Messaging

Financial Analysis

Referral Tracking

Client Database

Patient Intake

Customer Database

Registration Management

Clinical Notes

Patient Database

Care Plan Management

Medication Alerts/Warnings

Telemedicine

For Healthcare

Code & Charge Entry

Email Marketing

Real Time Data

Claims Scrubbing

Historical Reporting

Data Security

Electronic Submission

Windows 7

Windows Vista

Windows XP

Mac OS

Web browser (OS agnostic)

Windows 2000

Windows 10

Contact JAG Products for pricing details.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

ClinicTracker

In Person

Live Online

Webinars

Documentation

Videos

The Updox Communication Platform helps you deliver the best virtual and in-person care so you can focus on what matters most—your patients. Updox works seamlessly with most EMRs, and we provide healthcare providers with improved communication solutions - electronic fax, secure text, forms, telehealth, reminders and document management - all in one inbox. Enhance patient experience, boost office productivity, and drive organizational profitability all from a single platform.                       

The Updox Platform is built to scale with you as your goals and needs change over time. We'll continue to meet your every need as you scale up.                                                                                                         

The Updox Telehealth solution makes virtual care convenient. Increase accessibility and connect to your patients face-to-face, no matter where they are, with state-of-the-art HIPAA-compliant video and audio calls. The patient experience is front and center, with a streamlined workflow that mimics an in-person visit.                                                                                                                                                            

Our complete document management and editing suite, comprehensive communications platform, and other patient/provider tools let your practice operate more efficiently than ever before. 

The Updox eFax solution lets you send and receive documents while removing the expenses of physical hardware and paper. Digital documents flow through our secure, HIPAA-compliant inbox, increasing your staff and practice productivity while optimizing your workflow in a safe and efficient way.  

Integrated payments and a full charge capture workflow give you everything you need to avoid missed charges, shorten billing cycles, and increase revenue.                                                                             

Engage your patients, increase efficiency, boost revenue, and scale your operations with the Updox Communication Platform. 

ClinicTracker vs Updox

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