Eventbrite vs Grenadine Event Software
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.6 / 5
4.4 / 5
Value for Money
4.5 / 5
4.8 / 5
Customer Support
4.3 / 5
4.9 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
October 3, 2024
February 6, 2020
Pros/Cons
Pros
- Top benefits include the ease of setup, scheduling and promoting each new event. Simple registration which syncs with most email and calendar platforms and insightful and clear reports and analytics.
- Pretty easy to set up an event, good depth of features that more than covered my basic needs, some nice inbuilt featuers like automated email reminders before the event.
- Anything you need to plan can be accomplished with Eventbrite. Its easy to use and create content that you will you will be very pleased with.
Cons
- Horrible customer service. We are unable to log into our account to see who paid for the event.
- They have refused to renegotiate the contract but also refuse to release funds so we can pull off our event.
- It was confusing for my users to use the system from their end. It was common for people to register wrong.
Pros
- Grenadine's customer service is fantastic. They offer fantastic solutions and they are always keen to help.
- The app is very useful for all participants and for the planners. I much appreciate the continuous improvement of the functions and the help of the team.
- Excellent and responsive customer support. Love the programming grid, ADORED that I didn't have to cross check double bookings myself.
Cons
- We wanted only one choice and when something was selected, would "gray" out the other options. Instead people signed up for multiple by accident and then we had a mess to try and cancel and clean up.
- Unfortunately, many of the participants had no idea what e-mail address I was using, which caused some frustration on their part.
- Reports are a mess, for some questions you have to go to one report for other questions, you need to download another report.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
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Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2023
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Advisor Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
