But, the lady I dealt with, 'Terri' was great at helping me solve my problems. John, the boss, well he was plenty patient with me and took the time to help.

When I have had questions,even on the weekends, Terri has been very willing to assist me. Her customer service is outstanding.

Any questions that we have are quickly answered. I can recommend this software without any reservations.

The only problem I had was getting rid of old accounts.

City Clerk for almost 15 years and this is by far the best, easiest most cost effective software the City has ever used.

Waterworks is a very easy and user friendly system for towns that cannot afford the larger cost of computer systems like Casselle.

I knew nothing about billing for a rural water system and chose this software because of good reviews. I am so glad I did, this software is very user friendly even for newcomers.

This program does exactly what we need it to do without being complicated and requiring multiple fields to be filled before you can move on to the next screen. Customer service is also great.

This is the second water utility software I have worked with and I have truly enjoyed the program and the tech support is wonderful.

I have had instances when the customer status is inactive and I'll go back and find a credit balance on the account of this penalty. I just have to watch for then and take off the credit balance.

All in all, very AWESOME. Thanks to the crew and I just Love the waterworks program.

I have thoroughly enjoyed working with Terri. She is a very pleasant, knowledgable person to work with when I have issues.

It is very user friendly and Terri and John are always there if you have a problem. I would highly recommend this program to any utility that is looking to improve their.

We at Compton Water have been very pleased with Water Works software. Their tec support is knowledgeable and always eager to help us with any issue.

Transitioning from our previous utility billing software occurred quickly and accurately. Waterworks customer service has always been friendly, responsive, timely, and competent.

We are very satisfied, and we wish all of our software was as easy to use.

The product is good, but the Customer Service is AWESOME. Our Rep is Teri, and she is always very willing to help, has the right answers and follows up on all requests.

Since September 2015 we have attempted to get minor issues resolved (concessions, address errors etc) to commence using the software.

The City of Everton has been using WaterWorks for approximately 13 years. It is a wonderful program; very easy to use.

We absolutly love the program and Terry is so so so helpful, so glad that we went with this company.

I started with my city a little over a year ago, the previously city clerk had been fired leaving me to start with zero training.

WaterWorks is a great program and easy to learn. If you need assistance you have immediate, helpful assistance.

If i get stuck i will call Terri, and end up saying duh.

The only issue I have had is that the computer takes off the final penalty charge when the customer is closed out.

I like working overall  with this software it's user friendly, reports are fast and easy, and working with great friendly people to help when we need help.

I hope I filled out the star ratings correctly-- you guys are the best!!! we have had water works. About 10 years and this is a wonderful software, it is customer friendly and I would not want.

We have been using this software for awhile and have not had any problems. Questions are answered very quickly and understandable.

This is one of the best ticket mangement systems we have used.

Easy to implement and use- required minimal training by staff.

We had a business need to replace a legacy ticket management program with an extremely aggressive schedule.

Switching to BOSS811 was the best decision we could've made.

The support team is fantastic. They have been good communicators and fix our problems right away.

The feature we have found to be most useful is the BOSS811 integration with our ESRI ArcGIS Geographic Information System (GIS). The process is seamless.

The entire team at Boss811 is great to work with.

That I didn't find it sooner, had to suffer with another vendor until I found this.

Desktop notifications on Microsoft platform does not have much flexibility.

Has all the features you will probably ever need plus a lot that you may not need today, but may need in the future. Our field personnel love it.

Great integration with google maps and gps functions. Easily allows the ability to attach pictures, notes and maintains a history of all activity.

From the development to deployment and daily use, BOSS811 has continued to provide us with latest and greatest ticket management solution on the market.

Its simple in design, and easy to use. The field employees like it and management appreciates all the reporting and alert functions.

Overall, it has been an excellent experience. From the set up to the training, ease of daily use, and the willingness of the customer service to help out when needed.

This product simplifies the process of locating valuable assets.

I like the easiness to maneuver thru the program - very self explanatory. Suggestions are listened to and system updates/upgrades all the time.

Easy to use, cloud-based software automates and manages your 811 tickets with ease.

We had invested thousands trying to get our internal Ticket Management System updated. The project was over a year behind and well over budget.

BOSS811 has greatly improved our ability to track and mange our locate tickets tremendously and the transition to this software was very easy.

We haven't had any cons yet. From the previous ticket management software we had to BOSS811, there is no contest.

The product works great for what we need. We are a small service provider now and growing every day.

We love that the BOSS811 team is constantly improving their system and always provide great feedback anytime I have a question.

Reporting can be a little confusing but nothing BOSS811 support can't help with.

The cost savings and visibility that this brought into our organization that displays real time locate activity has been amazing. The customer service and agile deployment of solutions is top notch.

Great experience, easy to work with the team at BOSS811.

Definitely made by folks with experience in this industry. They know what they're doing and based on conversations with their amazing support team, they care.

US Dollar

A multi-functional software solution designed specifically for the utilities industry, AMCS Utility Billing takes care of meter reading, billing and customer communication. Built on an intuitive user interface, it provides self-service features to view statements, pay online, and submit service requests through a customer portal.

LongDescription

Metered Billing

Recurring/Subscription Billing

Penalty/Cut-Off Processing

Customer Accounts

Meter Data Management

For Electricity

Service Call Management

Rate Management

Online Payments

Historical Reporting

ACH Payment Processing

For Water

Workflow Management

Email Management

Alerts/Notifications

Reporting & Statistics

Payment Collection

Work Order Management

Billing & Invoicing

Customer Management

Plant Management

For Natural Gas

Alerts/Escalation

Asset Lifecycle Management

Billing Rate Management

For Trash

For Cable

Workforce Management

Non-Metered Billing

User Management

Audit Trail

For Internet Service Providers (ISP)

Call Data Records(CDR)

For Telecommunications Industry

Cloud platform pricing:

Business: $99/month

Premium: $249/month

Custom: $5000/month

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

AMCS Utility Billing

In Person

Live Online

Webinars

Documentation

Videos

BOSS811 is a cloud-based One Call Locate Ticket Management solution for damage prevention software designed to help municipalities, contract locators and businesses in the utility sector manage service tickets, facility mapping and reporting operations. The platform enables administrators to facilitate rules and area-based routing, automatically close appropriate tickets, create custom holiday calendars and add tags to distinguish tickets.

Managers can search and track ticket number, work order status, task description, service area and other ticket-related details in a list view. BOSS811 offers iOS and Android mobile applications, allowing remote teams to upload on-site images and videos, share location details with colleagues and add notes. Additionally, technicians can create area maps to manage routing and view proposed dig sites.

BOSS811 lets businesses integrate the system with several third-party applications including ArcGIS and Google Maps. Pricing is based on per ticket and support is extended via phone, email, forum and an online contact form.


Real Time Analytics

Service Request Management

Real Time Monitoring

Interoperability

SSL Security

Spatial Analysis

Project Management

Geographic Maps

Scheduling

Data Import/Export

Compliance Management

Geocoding

Labeling

Map Sharing

Real Time Updates

Activity Dashboard

3D Imaging

Image Management

Audit Management

Reporting/Analytics

Map Creation

Data Mapping

Customizable Fields

For Government

For Oil & Gas

Customizable Reports

Access Controls/Permissions

Route Optimization

Multi-Location

Role-Based Permissions

Color Codes/Icons

Data Analysis Tools

Third Party Integrations

Data Visualization

Geolocation

Data Capture and Transfer

Internet Mapping

Location Tracking

Process/Workflow Automation

Performance Metrics

Drag & Drop

SMS Messaging

Mobile Access

Mobile Alerts

GIS Integration

Customizable Forms

Support Ticket Management

Self Service Portal

Configurable Workflow

Incident Management

Auditing

BOSS811 offers a 14-day free trial for new users, after which the software is available across 3 pricing tiers. Pricing and functionality - outlined below - scales with number of users. 
Essential Damage Prevention Package - 10 cents/ticket for up to 5 users
Professional Damage Prevention Package - 20 cents/ticket for up to 20 users
Enterprise Damage Prevention Package - 30 cents/ticket for unlimited users

AMCS Utility Billing vs BOSS811

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