But, the lady I dealt with, 'Terri' was great at helping me solve my problems. John, the boss, well he was plenty patient with me and took the time to help.

When I have had questions,even on the weekends, Terri has been very willing to assist me. Her customer service is outstanding.

Any questions that we have are quickly answered. I can recommend this software without any reservations.

The only problem I had was getting rid of old accounts.

City Clerk for almost 15 years and this is by far the best, easiest most cost effective software the City has ever used.

Waterworks is a very easy and user friendly system for towns that cannot afford the larger cost of computer systems like Casselle.

I knew nothing about billing for a rural water system and chose this software because of good reviews. I am so glad I did, this software is very user friendly even for newcomers.

This program does exactly what we need it to do without being complicated and requiring multiple fields to be filled before you can move on to the next screen. Customer service is also great.

This is the second water utility software I have worked with and I have truly enjoyed the program and the tech support is wonderful.

I have had instances when the customer status is inactive and I'll go back and find a credit balance on the account of this penalty. I just have to watch for then and take off the credit balance.

All in all, very AWESOME. Thanks to the crew and I just Love the waterworks program.

I have thoroughly enjoyed working with Terri. She is a very pleasant, knowledgable person to work with when I have issues.

It is very user friendly and Terri and John are always there if you have a problem. I would highly recommend this program to any utility that is looking to improve their.

We at Compton Water have been very pleased with Water Works software. Their tec support is knowledgeable and always eager to help us with any issue.

Transitioning from our previous utility billing software occurred quickly and accurately. Waterworks customer service has always been friendly, responsive, timely, and competent.

We are very satisfied, and we wish all of our software was as easy to use.

The product is good, but the Customer Service is AWESOME. Our Rep is Teri, and she is always very willing to help, has the right answers and follows up on all requests.

Since September 2015 we have attempted to get minor issues resolved (concessions, address errors etc) to commence using the software.

The City of Everton has been using WaterWorks for approximately 13 years. It is a wonderful program; very easy to use.

We absolutly love the program and Terry is so so so helpful, so glad that we went with this company.

I started with my city a little over a year ago, the previously city clerk had been fired leaving me to start with zero training.

WaterWorks is a great program and easy to learn. If you need assistance you have immediate, helpful assistance.

If i get stuck i will call Terri, and end up saying duh.

The only issue I have had is that the computer takes off the final penalty charge when the customer is closed out.

I like working overall  with this software it's user friendly, reports are fast and easy, and working with great friendly people to help when we need help.

I hope I filled out the star ratings correctly-- you guys are the best!!! we have had water works. About 10 years and this is a wonderful software, it is customer friendly and I would not want.

We have been using this software for awhile and have not had any problems. Questions are answered very quickly and understandable.

Strong references, good support, lots of function, strong APIs and add ons.

It's a robust, comprehensive solution from a well-known and established supplier. They have great support and help for customization.

If you are  a big organization with multi location or multiple processes then this one is for you. But we careful of taking the cost and training requirement before proceeding.

All information (purchase requisition status, procurement status,financial information etc.) are easy accessible to the Project Manager and hence helps in expediting the projects.

I do not have anything that I disliked about this software, it was everything that it promised and more.

You can find a lot of information in the web and that it makes it easy to learn the basics.

Hard to customize and expensive high investment (human resources and money). Requires high skillful staffs to operate.

It has some features that can help companies to manage their costs, sales and so on. Besides that, the support is good and try to attend our expectation.

Overall It's been a good experience and you always keep learning more things about the software.

The best feature you cannot delete the entries once made in the system and hence it has a perfect audit log.

This software has been very helpful in transacting financial transactions. Highly recommended system.

Really useful tools with a reasonable cost for a start-up business.

It's expensive and difficult to alter. Makes changing business needs difficult to quickly adapt to.

It also has limited integration possibilities with non-SAP systems.

Transaction processing capabilities are the best in the industry with integration across the supply chain from order to cash.

I cannot say enough about the horrible experiences this has brought upon our company. We are a worldwide company and had used the older SAP for years.

Take functionality as well as user-friendliness into consideration. It's important for a powerful tool to be easy to use as well.

It is one of the best software If you can control the user training and inputs in the system. The reports generated by system were reasonable and perfect for our auditors.

Also there is a strong community that can help you find answers. Also i like that is very logical and robust, so this facilitates queries from others sources to get data from SAP Tables.

The SAP is the best platform for medium or high scale industry for specific data separation and evaluation. We can manage the data entry from one to another place and also take advantage of it.

Best ERP system with a very active online community.

Software sometimes has trouble calculating correct tax and gross amounts for invoices when multiple lines, cost centres, GL accounts, tax codes are entered.

Hard to learn, difficult to use, looks horrible, but now its online.

Speed, accuracy, and efficiency coupled with superior customer support make for a extremely robust application capable of expansion.

Sometimes it is difficult to integrate it with the payment system of national banks. Requires modifications and additional costs.

I really enjoy this product, it’s very reliable and the customer service it amazing.

Ease of use rating most impressive. Very user-friendly product, and customer support is great.

It has powerful, thoughtful, and comprehensive functions. It covers all necessary areas and has interconnection between various modules.

I have no recommendations. I don't do comparisons or evaluations on this type of software.

Sometimes, it's hard to find exactly what you need in a sea of options and tcodes.

As a data analyst, the ability for me to go in and create views and queries to run against SAP data is amazing.

I thoroughly dislike the user interface. It is extremely unintuitive.

SAP has very different kind of products but this one is one of the Best as it comes in cloud which reduces the infrastructure cost and time to implement and also it has both ERP and CRM.

US Dollar

A multi-functional software solution designed specifically for the utilities industry, AMCS Utility Billing takes care of meter reading, billing and customer communication. Built on an intuitive user interface, it provides self-service features to view statements, pay online, and submit service requests through a customer portal.

LongDescription

Metered Billing

Recurring/Subscription Billing

Penalty/Cut-Off Processing

Customer Accounts

Meter Data Management

For Electricity

Service Call Management

Rate Management

Online Payments

Historical Reporting

ACH Payment Processing

For Water

Workflow Management

Email Management

Alerts/Notifications

Reporting & Statistics

Payment Collection

Work Order Management

Billing & Invoicing

Customer Management

Plant Management

For Natural Gas

Alerts/Escalation

Asset Lifecycle Management

Billing Rate Management

For Trash

For Cable

Workforce Management

Non-Metered Billing

User Management

Audit Trail

For Internet Service Providers (ISP)

Call Data Records(CDR)

For Telecommunications Industry

Cloud platform pricing:

Business: $99/month

Premium: $249/month

Custom: $5000/month

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

AMCS Utility Billing

In Person

Live Online

Webinars

Documentation

Videos

SAP S/4HANA Cloud is a cloud-based and on-premise enterprise resource planning (ERP) solution. It is suitable for small, midsize and large businesses in industries such as automotive, engineering, construction, mining, research and development, retail, wholesale, public sector and utilities. Primary features include finance performance measurement, supply chain management, purchasing, contract management, lifecycle management, production cost management and accounting.


Other features include audit trails, compliance reporting, billing, dispute management, production planning, materials requirements planning (MRP), maintenance management, quality management, product lifecycle management, research and development. It offers integration with SuccessFactors Employee Central, Ariba, SAP Financial Services, SAP Fieldglass and SAP Hybris Cloud for Customer.


Support is offered via email and over a phone. Other help options include preferred care, support portal, self-help portal, guided resources, online chat and online case submission. Mobile applications are available for iOS, Android and Windows phones.



AMCS Utility Billing vs SAP S/4HANA Cloud

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