But, the lady I dealt with, 'Terri' was great at helping me solve my problems. John, the boss, well he was plenty patient with me and took the time to help.

When I have had questions,even on the weekends, Terri has been very willing to assist me. Her customer service is outstanding.

Any questions that we have are quickly answered. I can recommend this software without any reservations.

The only problem I had was getting rid of old accounts.

City Clerk for almost 15 years and this is by far the best, easiest most cost effective software the City has ever used.

Waterworks is a very easy and user friendly system for towns that cannot afford the larger cost of computer systems like Casselle.

I knew nothing about billing for a rural water system and chose this software because of good reviews. I am so glad I did, this software is very user friendly even for newcomers.

This program does exactly what we need it to do without being complicated and requiring multiple fields to be filled before you can move on to the next screen. Customer service is also great.

This is the second water utility software I have worked with and I have truly enjoyed the program and the tech support is wonderful.

I have had instances when the customer status is inactive and I'll go back and find a credit balance on the account of this penalty. I just have to watch for then and take off the credit balance.

All in all, very AWESOME. Thanks to the crew and I just Love the waterworks program.

I have thoroughly enjoyed working with Terri. She is a very pleasant, knowledgable person to work with when I have issues.

It is very user friendly and Terri and John are always there if you have a problem. I would highly recommend this program to any utility that is looking to improve their.

We at Compton Water have been very pleased with Water Works software. Their tec support is knowledgeable and always eager to help us with any issue.

Transitioning from our previous utility billing software occurred quickly and accurately. Waterworks customer service has always been friendly, responsive, timely, and competent.

We are very satisfied, and we wish all of our software was as easy to use.

The product is good, but the Customer Service is AWESOME. Our Rep is Teri, and she is always very willing to help, has the right answers and follows up on all requests.

Since September 2015 we have attempted to get minor issues resolved (concessions, address errors etc) to commence using the software.

The City of Everton has been using WaterWorks for approximately 13 years. It is a wonderful program; very easy to use.

We absolutly love the program and Terry is so so so helpful, so glad that we went with this company.

I started with my city a little over a year ago, the previously city clerk had been fired leaving me to start with zero training.

WaterWorks is a great program and easy to learn. If you need assistance you have immediate, helpful assistance.

If i get stuck i will call Terri, and end up saying duh.

The only issue I have had is that the computer takes off the final penalty charge when the customer is closed out.

I like working overall  with this software it's user friendly, reports are fast and easy, and working with great friendly people to help when we need help.

I hope I filled out the star ratings correctly-- you guys are the best!!! we have had water works. About 10 years and this is a wonderful software, it is customer friendly and I would not want.

We have been using this software for awhile and have not had any problems. Questions are answered very quickly and understandable.

It is user Friendly and the forms are relatively easy to develop.

I hate giving a company a bad review, but what we were sold on and what the final product was, is light years away from each other.

The initial learning curve was challenging, and access to training material seemed weak.

Excellent, I have recommended this to other companies who could also avail of the ease of use.

The ease of doing forms in the field and being able to submit them immediately while on site has been the greatest tool in making one of my monthly tasks more efficient.

It has a robust feature set and good support as well. It's a huge plus that the solution supports an unlimited amount of forms.

We get great customer response to there very own custom form. Having that ability to make custom specific for each individual customer  is priceless.

It can be fairly inconvenient and confusing to users who do not know the ins and outs of the app.

Able to integrate our field forms with other platforms like Salesforce to keep information and data clean and fresh in an efficient way. Looking forward to building more and more.

Not only is the software easy for the office staff but it is also easy to use for the technicians who not always are the best at record keeping.

The training was phenomenal and the customer support was always very responsive and helpful. The software is fairly easy to use as well.

ProntoForms is a powerful tool that enables me to create rich eForms that are simple to use, have intuitive controls and rich data.

Ability to integrate with other enterprise systems.

The file generation procedure is really straightforward, and the forms developed are extremely strong, allowing for extremely simple integrations.

We service the Health Care market and timely reporting is a must and ProntoForms from day 1 has been superb.

We have saved time and money going wit ProntoForms - I recommend it.

Highly configurable, quick start up, excellent technical support. I'm using their platform to collect data and integrate with my clients' databases.

We have enjoyed the dashboard interface and the app is user friendly. Their customer service is very helpful.

I like that it is user friendly, customizable and fairly intuitive. I've used the software for multiple purposes and each time it has proven to be great.

Good platform to configure mobile forms for phones and tablets. Url / PC support is not available, it if was it would be great for us.

The email after with the PDF is very helpful and I save that into a folder for each location. I think that the process is quick and easy now for me using the Pronto forms.

It is very easy to setup. It integrates with any database.

The data transfer is very reliable, and saves so much time in the field. The ability to access everything on your mobile device is so convenient too.

Training other members of my team is time consuming and tedious. There are likely some functions of Pronto that I am unaware of, but due to time restraints, I don't look for these features.

US Dollar

A multi-functional software solution designed specifically for the utilities industry, AMCS Utility Billing takes care of meter reading, billing and customer communication. Built on an intuitive user interface, it provides self-service features to view statements, pay online, and submit service requests through a customer portal.

LongDescription

Metered Billing

Recurring/Subscription Billing

Penalty/Cut-Off Processing

Customer Accounts

Meter Data Management

For Electricity

Service Call Management

Rate Management

Online Payments

Historical Reporting

ACH Payment Processing

For Water

Workflow Management

Email Management

Alerts/Notifications

Reporting & Statistics

Payment Collection

Work Order Management

Billing & Invoicing

Customer Management

Plant Management

For Natural Gas

Alerts/Escalation

Asset Lifecycle Management

Billing Rate Management

For Trash

For Cable

Workforce Management

Non-Metered Billing

User Management

Audit Trail

For Internet Service Providers (ISP)

Call Data Records(CDR)

For Telecommunications Industry

Cloud platform pricing:

Business: $99/month

Premium: $249/month

Custom: $5000/month

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

AMCS Utility Billing

In Person

Live Online

Webinars

Documentation

Videos

ProntoForms offers cloud-based field service software that assists businesses via their web app and mobile interface. Field agents can fill out and submit invoices, work orders, and signatures within the mobile app.


One of the features of ProntoForms is its ability to collect and manage documents and forms from anywhere. Users working remotely can choose from pre-made templates from the program’s form library, which includes everything from delivery requests to event registrations, or they can create their own with a customization tool. Barcodes, time stamps, photos, and signatures can also be included in any form, providing data to anyone accessing any document. ProntoForms’ web portal allows administrators to manage users and provides a way for field agents to send incomplete forms to individuals or entire groups.


Customizable company-specific logos are placed on all PDF forms, on the web portal, and the mobile app.



File Management

App Management

Optical Character Recognition

Document Templates

Quality Management

Purchase Order Management

Work Order Creation

Barcode/Ticket Scanning

Safety Management

Visual Modeling

Subcontractor Management

Data Verification

Graphical User Interface

Customizable Reports

Document Imaging

Database Support

Access Controls/Permissions

OSHA Recordkeeping

Equipment Management

HIPAA Compliant

SMS Messaging

Dispatch Management

Templates

Digital Signature

Job Costing

Workflow Configuration

Contract/License Management

Code Enforcement

Pre-built Templates

Remote Data Capture

Electronic Signature

Order Management

Space Management

Risk Assessment

Collaborative Development

Project Management

Approval Process Control

Conditional Logic

Mobile Development

Customer Database

Recurring Appointments

Image Capture

Report Templates

Job Management

No-Code

Integrations Management

Customizable Fields

Collaboration Tools

Data Capture and Transfer

Full Text Search

Shipping Management

Abbreviation Detection

Scheduling

Data Import/Export

Offline Access

Risk Management

Process/Workflow Automation

Document Classification

Failed Inspection Tracking

Version Control

Configurable Workflow

Data Quality Control

Mobile Access

Fixed Asset Management

Requirements Management

Logistics Management

Compliance Management

Real Time Data

Performance Metrics

Routing

Pre-Built Modules

Data Retrieval

Training Management

Maintenance Management

Occupational Health Management

Accident Investigation

Preventive Maintenance

Real-Time Notifications

Forms Management

Graphical Workflow Editor

Integrated Development Environment

Service History

Real-Time Updates

Data Collection

For Schools

Residential Properties

Visual Analytics

Voice Recognition

Activity Dashboard

Inspection Management

Autofill

Data Aggregation and Publishing

Essentials: $15.00/month/user

Advanced: $45.00/month/user

Enterprise: Contact us for pricing

ProntoForms is also available as a white label solution via carriers such as AT&T.

*Each user represents a ProntoForms activated mobile device. Monthly subscription price based on annual contract.

AMCS Utility Billing vs TrueContext (formerly ProntoForms)

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