We like how easy it is to make and create medical notes. The reference lab and the telemedicine integration are quite good.

Buggy, slow, and if I could give customer support a negative review I would. Our hospital has lost literally thousands of hours to trying to Macgyver this junk into working.

I like the appointment book as it is easy to read and organize. I like the ability to email records, notes, and forms to clients.

Since I am not on management side I can not determine if this software error or user. Management is always confused.

In general Cornerstone is just a cumbersome software with a lot of inefficiency which is very annoying for ER work.

I've used several practice management software systems and while none of them are perfect for everyone, Idexx has the ability to invest in it's technology and continue to make improvements.

Easy to use and navigate through, for people who have never used it before, easy to learn and get comfortable with.

Ease of use for everyone in the practice. I like how things are laid out and that everything has a nice order to it.

Love that is also merges with Cornerstone timeclock for payroll.

There are so many ways to do the same thing you find that no two staff members are doing it the same way - difficult for training/SOP's.

We enjoy how many third party companies we are starting to use are also integrated with Cornerstone.

Some features are not user mistake friendly, it is often difficult to correct redo problems as they arrive.

Customizable operating software with AMAZING customer support.

This is a great program that we've utilized for 20 years. Would love to see some improvements, but overall happy with it.

D appropriately trained on how to use Cornerstone, it could be a fantastic program but it is challenging in its current form.

It is a robust software package with good integration with other Idexx offerings. The integration increases the value of each service offering.

The Boarding Module is outdated and disjointed. It does not fully integrate into CStone, in my opinion.

What I like the most about this incredible software is the easy to use guidelines. Makes running a veterinary practice easier.

The poor compatibility with Idexx Digital Radiography is one of the most frustrating things I've ever had to deal with in practice.

There is no excuse in this day and age for software this bad.

The lack of wellness plan offerings. We had to write it in ourselves which lead to many missed charges and extra discounts given since it wasn't automatic.

Hoping they will be able to stay relevant and take this to a cloud platform. We have been very happy with this for the past 11 years.

I have loved the amount of information I can use from the software and the support (albeit paid for) is excellent.

Being server-based hampered our business in the 21st century. The software is fine for smaller hospitals who don't require a lot of updated features.

Reduced missed charges, more efficient-in every aspect from kennel to doctor to CSR, all the information we need is right in one place.

Customer service is amazing. If you are having issues doing something they help you right away and are always friendly.

Overall I have been happy. Have used several PM software and find they all have things that I love and don't love.

The price is higher than other programs, and remote access is limited.

Customer support was always very helpful any time there was an issue but lack of wellness plan implementation inspired us to switch.

So if 2 people are writing exam notes on the same patient, the one who opened it second will have everything disappear when it is reopened.

Cornerstone is a solid product. It has a few drawbacks but its a pretty good top contender in the Practice Management Software category.

Their customer support is fantastic. They are available by phone, cornerstone chat, and you can allow them remote access into the system to resolve issues and do quick visual training.

Overall improvement of charge capture and inventory management. This has resulted in inreased revenue.

Sending videos and photos is very easy too and much quicker than email. Our nurses do husbandry and dietary calls for our exotic clients and this gives another insight to how the pet is being kept.

Sometimes I struggled to connect to the clients. It’s also tricky when there’s only one person and they struggle to restrain and film the animal.

Good interface, easy to use. Reduces pressure of trying to prepare prescription/doses/orders when customers arrive.

Our Customer Success Manager is enthusiastic and knowledge, and has been there supporting us from day one.

The search facility is a little clunky leaving me unsure sometimes if all the pet options have been listed when I've put in a name to search for.

Sometimes it can be a little more trickier for the older generation to get used to and some are unable to use it at home.

The System is very clean and simple to use, the ease of access is a great selling point for ourselves and our clients.

Easy to use and intuitive. Clients love it and use it in such a way that we have a better level of comms between us.

Discrete communication with clients, ability to send payment requests and receive payments. Great alternative to the telephone.

I like it, the staff like it and the clients like it.

I have saved several templates, all my team members can monitor requests, I have created SOPs so they know the action flow. It has increased revenue and clients love it.

Good, reduced phone calls and improved our ability to communicate with clients whose pets have been hospitalised.

Extremely positive experience both in using the app and with any dealings with the wider support team.

It’s also good to assess animals in their relaxed state in their environment and not to have false positives like increased breathing rates.

This app was made for veterinarians to interact (with ease) with pet owners. This has been such a blessing.

We have two branches and with our experience it may be easier to have one branch to avoid any payment confusion when doing the end of day cashing up.

We are still working towards integrating with our practice software but this delay has been on their side rather than PetsApp.

I like the ease of communication between the veterinary practice and owners. It is easy to send payments and get up to date information from owners about their pets.

It is very easy to set up documents to send clients eg for husbandry or diet information. Being able to end photos and videos of their pet whilst in the hospital brings comfort to the clients too.

Our business has really benefited from this app and our clients love it too. It is super easy to use.

Great for younger members of the team who are used to communicating in this way. Nice to look at, easy to use and easy to feedback for future development.

But they are working hard to get these things sorted, such as appointment booking being made directly onto the computer system e.g. Animana.

It is really  refreshing to do business with a team who are so invested in helping find solutions for other businesses.

US Dollar

Cornerstone from IDEXX is versatile, feature-rich practice management software that can be customized to meet your every need. Cornerstone is used by over 125,000 professionals at the leading veterinary hospitals, specialty referral hospitals, and corporate groups. It is backed by in-depth training (virtual or onsite) and expert support. Simple subscription pricing and flexible programs make Cornerstone affordable for your growing practice.


LongDescription

Treatment Planning

Whiteboard

Patient Records Management

Purchase Order Management

Electronic Payments

Status Tracking

Payment Processing

Customizable Reports

SMS Messaging

Charting

Electronic Signature

Confirmation/Reminders

Invoice Management

Communication Management

Telemedicine

Template Management

Data Import/Export

Accounting

Inventory Tracking

Imaging and X-rays

Email Reminders

Workflow Management

Alerts/Notifications

Reporting & Statistics

Reminders

Prescription Processing

Estimating

Customizable Templates

Billing & Invoicing

Accounting Integration

SOAP notes

Appointment Management

Records Management

Secure Data Storage

Third-Party Integrations

Appointment Scheduling

Inventory Management

Check-in/Check-out

Windows 7

Windows Vista

Windows XP

Windows 2000

Windows 8

Windows 10

Simple subscription pricing. 

Flexible programs bundle apps and diagnostics for valuable savings.

Email/Help Desk

FAQs/Forum

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Cornerstone Software

In Person

Live Online

Webinars

Documentation

Videos

Pound Sterling

PetsApp is a leading digital client communication and marketing platform for veterinary clinics that benefits both your team and your clients.

The purpose-built veterinary software frees up bottlenecks in your clinic's workflows, saving you up to three hours of inbound call time every day. Additionally, it allows your team to work more flexibly by opening up remote consultation opportunities and prioritizing incoming enquiries at a glance. 

Using a simple app, customers can request appointments, order medication, settle bills, and ask for animal care tips. They can also take advantage of easy text, video and photo chat to stay in contact with their local veterinarian.


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