3CLogic vs RingEX

RATING:

4.3

(49)

3CLogic has 49 reviews and a rating of 4.31 / 5 stars vs RingEX which has 1195 reviews and a rating of 4.24 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.3 (49)
4.2 (1195)
Ease-of-Use
4 / 5
4 / 5
Value for Money
4 / 5
4 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
July 16, 2021
May 13, 2024
Pros/Cons
  • Pros

  • The 3CLogic technology is powerful and works well. I have had excellent service from their tech support staff, too.
  • The user interface of the administrator portal is goodl it's very intuitive. Our agents like the client portal, as well.
  • Cons

  • I most dislike the inability to utilize more than one SMTP server for automated emails (based on result code/disposition), even when across projects that have nothing to do with each other.
  • There are so many issues - from caller id not working to leads not being recognized to the unexplainable. It's just been a horrible experience.
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  • Pros

  • The value of the comprehensive business package for the very affordable price.
  • I liked the usability with RingCentral. I was able to change the phone number on caller id very simply and it was a great integration with Salesforce.
  • Cons

  • There is a user limitation (max 4) on the RingCentral Meetings portion of the base software that really makes it unusable without upgrading, so that was a bit disappointing to find out.
  • The only complaint I have is that if you dont start your meeting within 5 minutes of logging into the meeting then the system kicks you out and you gave to call back in and start over.
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Pricing Range
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$
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$
$
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Product Demo
Product Screenshot
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20 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos