--- title: "800.com Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of 800.com. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if 800.com is a good fit for you!" source_url: "https://www.softwareadvice.com/voip/800-com-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Call Tracking Software](https://www.softwareadvice.com/voip/call-tracking-comparison/) / [800.com](https://www.softwareadvice.com/voip/800-com-profile/) / 800.com Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/voip/800-com-profile/) Reviews [Alternatives](https://www.softwareadvice.com/voip/800-com-profile/alternatives/) # 800.com User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 364 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 295 reviews (81%) - 4 stars: 46 reviews (13%) - 3 stars: 15 reviews (4%) - 2 stars: 3 reviews (1%) - 1 star: 5 reviews (1%) ### Most mentioned pros - The customization really stands out: I can upload company logos, change interface colors, and personalize call flows and voicemail messages, which helps reinforce my company's branding. - It helped me create a more professional image for my business by giving me a dedicated business phone number that I can manage directly from my cellphone. - It allowed me to get a dedicated business number without complicated installation or equipment, which helped me separate personal and business communication right away. ### Most mentioned cons - The one thing I didn't like was that I entered a number that I wanted to use and when I typed it in, since that exact number was not available it abbreviated the number for me, but didn't notify me to either change the number or give me a heads up that the number was going to be altered a bit. - I was expecting weak, automated support to help me struggle through nightmare menu items and an implementation curve only a software engineer could love. - there are alot of ads and they keep coming in my in box, and that's not a good thing when you fist sign up. ## 800.com customer reviews Showing reviews 1-25 of 364 (page 1). ### 800 the best - Overall rating: 5/5 - Reviewer: Muhammad R. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great service I love 800.com Love the 800 team good support structure An excellent ai app and great bonuses #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Learning the curve. I love 800.com Love the 800 team they have a good support structure An excellent ai app and great bonuses #### Cons Great service i love 800.com Love the 800 team they have agood support structure. And bonuses an excellent ai app #### Reasons for switching to 800.com too confusing to use, and do not understand to operate the software --- ### Keep the Good Work Up, - Overall rating: 5/5 - Reviewer: Sharmin B. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good and Satisfied, Services and features i am very happy with, even if you have add forwarding or change it, easy to do so, user friendly application #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Features and up time is very good. Even if you have to add the new number or change forwarding, it is easy to do so. #### Cons as of now everything works fine, but when you choose new number, it does take some time and if you need new nuumber on real time, it becomes a problem #### Reasons for switching to 800.com Cost and abusive customer care, they have become very harsh and they always fetch money for every feature --- ### Friendly and Helpful Customer Service! - Overall rating: 4/5 - Reviewer: Henry C. - Verified reviewer: Yes - Industry: Wholesale - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've been using 800.com for my company toll-free for more than 4 years. 800.com has very friendly and helpful customer service 24/7. That's why I recommend 800.com for the business who needs toll-free numbers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy way to manage the toll-free numbers in one platform #### Cons It's been very difficult to find the new numbers I like. --- ### Learning curve. - Overall rating: 3/5 - Reviewer: Frank A. - Verified reviewer: Yes - Industry: Banking - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Difficult to say because my mailing list has been delayed. Hopefully when my list is going through the process i can respond more effectively. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros 800 #. Hopefully this is effective when it collects leads to call back. I'm hopping that my investment pays off! #### Cons The price is more than i was thinking of paying. Perhaps the first month or two at no cost then commencing with payment. #### Vendor response Hi Frank, we are happy to hear that you got the 800 number you were looking for! We understand that every investment matters, especially when you're just getting started. Replied July 2026 --- ### .800.com Best 800 number VALUE for the price $$ - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The back end calling and texting features are great, wished they had the fax incorporated also but the messaging app and cell phone connectivity is great, the calls are always crystal clear for me. The security is easy to set up and share with multiple team members. Easy to set up text campaigns! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Excellent value for the money, Get to pick local or 800 numbers, has really nice answering service, Can track all of your calls easily, AI or human phone support when you need it. Phone System rings to multiple cell phones easy to set up answering service, sounds very professional. Overall A+ rating. Easy to learn the system is point and click. #### Cons The 10DLC requirements are tricky. Having the right policies and procedures in place to get approved for text messaging took me awhile to get the bugs worked out. The help was amazing on this and I should have asked for help on it first. #### Reasons for choosing 800.com 800.com had the most to offer and had the best value with a solid office set up and great call forwarding and recordings #### Reasons for switching to 800.com The value for what you get is alot higher with 800.com. It was a better 800 choice for our company over Grasshopper. --- ### 10 out of 10 - Overall rating: 5/5 - Reviewer: Jennifer B. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am supper happy with the calls being sent stright to my phone with no hassle. Making starting my business as easy as it could be. I 1000% recommend using this service. The price is so convenient for everything it offers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The fact that it is such an easy set up proccess. Your able to do directly from your phone or laptop. #### Cons N/a I personally do not have any complaints. This service is the 1st and last i will choice. Absolutly satisfied. #### Reasons for choosing 800.com Cost and effectivness. As well as the option to set up promo contact from the start. --- ### Overall a Pleasure using 800.com service. - Overall rating: 5/5 - Reviewer: Willross L. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. so far it has been a very pleasant experience. Multiple phones can be linked to a number and redirect you towards the phone you like. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the availability in different numbers they have and how you can have multiple numbers with the same 3 starting numbers. #### Cons the Messaging system in which you have to get approved in order to be able to send or receive messages. #### Reasons for switching to 800.com i wanted to get a phone number more professional with a 800 area code. --- ### Smooth user experience! - Overall rating: 5/5 - Reviewer: Alexis B. - Verified reviewer: Yes - Industry: Wholesale - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our experience has been great overall and we couldn’t be happier. 800.com gave us just what we needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We haven’t had issues connecting the line or answering calls at all and it is very user friendly even for less tech savvy employees. 😅 #### Cons There really isn’t much to complain about. The experience has been seamless and we were able to get things going quickly. --- ### 800 Review - Overall rating: 5/5 - Reviewer: Tracy W. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Everything works fine and nothing to complain about at all. Was easy to set up and use. Calls just fowarded to my cell. #### Cons Knowing if the calls are coming through are from the 800 number are hard to know because the alert is quiet. --- ### Will use 800.com again when the need arises - Overall rating: 5/5 - Reviewer: Bob T. - Verified reviewer: Yes - Industry: Investment Banking - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I was extraordinarily glad to see that 800.com had the 877 number I was looking for. Great to do business with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Availability of a recognizable toll-free number for my business. Plus, they have a super easy signup process. #### Cons Can't think of anything. I haven't had the number long enough to come up with any complaints so far. --- ### Smooth Setup and Great Start with My New Business Line - Overall rating: 5/5 - Reviewer: India Q. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I recently set up my business phone service, and so far, the experience has been good. The setup process was quick and easy — I didn’t run into any confusion or technical hiccups, so the learning curve was minimal. While I haven’t made or received many calls yet, the interface seems straightforward, and call management features look easy to navigate. With the few calls I have made/received, the call quality was excellent. From what I’ve seen so far, everything runs smoothly with no bugs or glitches, and the platform feels secure In terms of value for money, it seems fair given the features offered — especially for small businesses like mine that need reliability without a complicated setup. I haven’t used team collaboration features yet, but it’s good to know those options are available as my business grows. Overall, setup was effortless, the system works as expected, and I’m off to a good start. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I was especially happy that they helped me get a vanity number that fits my brand, which adds a nice professional touch. #### Cons I wish the basic plan came with unlimited minutes. But I suppose as my business expands, so will my budget. #### Reasons for choosing 800.com Call quality and ease of getting vanity number. #### Reasons for switching to 800.com 800.com is more cost effective for my business which is in startup phase. #### Vendor response Thank you so much for your detailed review India! We are so happy to hear that you had a smooth setup experience and that your vanity number is already helping your brand make a strong, professional impression. We love hearing that the call quality, easy interface, and straightforward call management tools are working so well and that it’s offering a reliable value for your startup. We also appreciate your honest feedback regarding the basic plan’s minute limits. We understand how important it is to keep costs manageable when you're just getting started, and we’re always evaluating ways to bring more value to our core plans as businesses grow. Thank you again for choosing 800.com and we’re excited to support you as your business grows! Replied January 2026 --- ### Very Worth it! - Overall rating: 5/5 - Reviewer: Roxanne P. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good. I have no complaints. Easy to set up. Easy to set up voicemail. Overall very easy to work with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to set up with the personalized phone number I wanted. I like that I could pick a phone number that easily identifies what my business does. #### Cons I wish it had a hosting function. I would have liked to have a separate phone line for my number. No big deal. #### Reasons for choosing 800.com I was able to create a personalized phone number. #### Vendor response Thank you so much for your feedback Roxanne! We’re glad to hear your experience with 800.com has been smooth and easy! It’s great to know that being able to choose a personalized phone number helped you create a stronger connection to your business identity. We love helping customers find numbers that reflect what they do. It’s such a simple but powerful way to boost brand recognition. We also appreciate your note about hosting functionality. While 800.com doesn’t currently offer a fully separate hosted line, we’re always listening to feedback like yours as we continue to evolve our features. Thanks again for choosing 800.com. We’re proud to support your business and here anytime you need us! Warm regards, The 800.com Team Replied January 2026 --- ### Excellent, reliable, hassle-free solution with best-in-class support. Literally can't go wrong. - Overall rating: 5/5 - Reviewer: Jeff W. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Would (and do, on my live show; Borderland Radio) recommend this service—and business—to anyone in the market for a reliable, cost-effective toll-free number. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very flat learning curve - I was up and running in just a few minutes. Support is AMAZING! I have a very public use case: I use om 800.com number for a live call-in line on a live Internet show, so it has to work. I had a problem in the way I implemented the line and when I contacted support, they didn't just email me some suggestions - they fixed it! Working flawlessly now. As a bonus, I needed a specific number (that ended in 8255: "TALK") and it was immediately available, and alliterative to boot: 877-820-8255: easy to remember, which is important for what I do. Calls are handled exactly as I specified, audio quality is superb. Beyond expectations. Absolutely one of the best investments I have made in my business. #### Cons I honestly haven't found any "cons" so far! I was expecting weak, automated support to help me struggle through nightmare menu items and an implementation curve only a software engineer could love. None of that happened. Fast, easy, perfect: the one issue I did come across (my own mishandling of a setup parameter) was handled by a real person, within minutes of me reporting it. --- ### What I like best about 800.com? - Overall rating: 5/5 - Reviewer: Lamone J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I still get my messages and texts from my clients and that's very important to me; Even when I can't answer calls; Which I can't right now just because I am too busy at the moment. I always get the messages in real time and they even have AI Agents that can take your calls for you and just do a whole bunch more stuff as well which is very helpfull; Taking the messaging service into the outer limits. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really really like 800.com. They are pretty Cool and fasinating actually. They are very understandable people that really care about their clients and their businesses. If difficult times arrive they are there for you and work with you. I've had more than one of those moments. Their pricing is very fair, and the quality of their products is amazing. I will always remember how they really aided me and helped mme succeed with my business. #### Cons 800.com can really be busy sometimes depending on when you call because their so popular. Sometimes you have to wait for someone to call you back, which they do pomptly. --- ### 800.com Made My Business Look More Professional - Overall rating: 5/5 - Reviewer: Brad A. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I’ve had a great experience with 800.com. It’s easy to use, reliable, and the customer service is solid. A few minor improvements could make it even better, but I’d definitely recommend it to other small business owners. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The customer support stands out — whenever I had questions or needed help, the responses were fast, friendly, and helpful. #### Cons It would be great if reporting and analytics were more detailed, such as tracking call sources or integrating directly with CRM tools. #### Vendor response Hi Brad! Thank you so much for your positive review and feedback :). We love hearing how easy it has been to use our product and how helpful and fast our support team is. Good news is that we do have enhanced analytics, DNI call source tracking and direct integrations available! Reach out to me directly at Christina@800.com and I can show you where to find them :) We really appreciate your recommendation and are excited to introduce you to these additional features! Replied November 2025 --- ### Pretty simple and Easy way to get a separate line for a new business. - Overall rating: 5/5 - Reviewer: Brenda H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Over all this was a good experience. It took minutes to obtain the number, fast easy and local. The only issue I had so far, last week somebody ( I’m guessing a robo caller) called that phone number over 170 times in 3 days. I was able to get ahold of [sensitive content hidden] I believe, and they walked me through a solution that helped. Yes it was maddening!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I loved the convenience and ease of setting up my new local number. I don’t have to use my personal number for business and I’m not required to carry a second phone!! The new local number rings straight to my current phone. #### Cons I’m not quite good with having to setup SMS I guess I’m spoiled with that all already done in the background with conventual cell phones. But it minor in comparison to other options. #### Vendor response Thank you for your review Brenda! We're glad to hear getting your new local number was fast and easy, and that you can keep your personal and business calls separate without carrying a second phone. That's exactly the kind of flexibility we aim to provide. We also appreciate your feedback about SMS setup. While the verification process can feel unfamiliar compared to traditional cell phone service, it helps ensure reliable and compliant messaging. And we're especially happy our support team was able to help resolve the spam call issue. We know how frustrating that can be, and we're glad we could get you back up and running quickly. Thanks again for choosing 800.com and for sharing your experience! Replied June 2026 --- ### Reliable and Easy-to-Use Business Phone Solution - Overall rating: 5/5 - Reviewer: Habeeb O. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with 800.com has been positive. The platform is easy to set up, reliable, and provides the essential business phone features needed to manage calls professionally. Call forwarding, voicemail, and number management work well, making it convenient to stay connected from anywhere. The interface is intuitive, requiring minimal training to use effectively. While I would like to see more advanced integrations and additional enterprise-level features, it has been a dependable solution that meets the needs of a small business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how easy 800.com is to set up and use. The platform provides a professional business phone solution with reliable call forwarding, voicemail, and number management, making it simple to stay connected with customers from anywhere. #### Cons The main drawback is that some advanced features and integrations are limited compared to larger enterprise phone systems. Customer support response times can also vary during busy periods, and the pricing for premium features can add up as business needs grow. --- ### Very happy with the service - Overall rating: 5/5 - Reviewer: Nicholas B. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Cost effective and easy to set up. The customer support rep was very helpful in getting us going. Happy to recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to set up. Customer support is great as well. Researched a lot of products out there and this was the most cost effective. #### Cons Not much to dislike. It was easy. It appeared to be challenging to set up, but they have instructional videos that helped. #### Reasons for choosing 800.com cost, ease of set-up ,and customer support. #### Vendor response Thank you so much for this thoughtful review Nicholas! We’re glad to hear that after researching your options, you found 800.com to be the most cost-effective and easy to set up. It’s great to know the instructional videos and our support team helped make the process smooth and stress-free. We truly appreciate your recommendation and your trust in us. Supporting businesses with affordable, reliable communication tools is exactly why we do what we do — and we’re happy to have you with us! Replied March 2026 --- ### Great overall experience - Overall rating: 5/5 - Reviewer: Michael D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. This was and is an awesome experience. I love having it on my website. I love how even my customers have confidence to call in and leave voicemail. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease of use, the accessibility also the inbox feature is amazing. I love using it on my mobile app device too. #### Cons The price is a little steep, but you are getting a 800 number of course. So it is worth it in the end. #### Vendor response Thank you so much for the thoughtful review Michael! We're thrilled to hear you're enjoying the ease of use, the inbox feature, and the mobile app. We designed those tools with accessibility and convenience in mind, so it’s great to know they’re hitting the mark for you. We also appreciate your honest note about pricing. We understand every dollar counts, especially for small businesses, and we aim to offer a level of service and reliability that makes the investment worthwhile, especially with a professional 800 number on your website that inspires customer confidence. We're so glad to be part of your business journey and look forward to continuing to support you! Replied August 2025 --- ### The Best Decison For Your Business - Overall rating: 5/5 - Reviewer: Lena W. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love the company and what it offers that makes my business seem very professional and they are here for you to ensure its professionalism any way they can. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the customer service aspect where I feel 800.com is always there and very helpful in the process when I need it, plus I love the features they offer such as setting up personalized voicemails for certain situations of when you are open or closed so the client is not neglected and know information when there is a moment you can't at that second get with them. #### Cons I wish it automatically has your business at the caller ID people can add my business name as their caller ID but I wish it would appear automatically when you signed up. #### Vendor response Thank you Lena! We are so happy to hear how helpful our support team and the features have been. We hear you on the caller ID and are actively working on ways to make that happen for our customers. Thank you for sharing that feedback, we love hearing how we can improve our product. Replied March 2026 --- ### Great Call Features, But Text features Could Be Easier - Overall rating: 4/5 - Reviewer: Ajah B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with 800.com has been positive. It does exactly what it’s supposed to do when it comes to managing business calls and maintaining a professional presence. However, improving accessibility to customer support especially through texting would take the experience to the next level. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use : What I liked most about 800.com is how easy it is to set up a business phone number and manage calls in one place. The call forwarding, voicemail, and tracking features are very helpful for staying organized and professional. It’s a solid solution for small business owners who need a reliable communication system without something overly complicated. #### Cons Not able to text my customers: What I liked least is that it’s not as easy to text customers as I would prefer. In today’s fast-paced environment, having a simple and direct texting option for my 800 # would make the experience much smoother and more convenient, especially when you need quick answers. --- ### Incredible Service! - Overall rating: 5/5 - Reviewer: Eric J. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. 100% positive and satisfied! I have no complaints whatsoever, as the service is, hands down, one of the best I've ever experienced! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I admire how reliable and trustworthy the service has been. 10 out of 10! My email communications are on point and clear. #### Cons I like everything about it! I even purchased an additional phone number from them, which I use for my businesses. #### Vendor response Thank you so much for the amazing feedback Eric! We’re honored to be called one of the best services you’ve experienced! It’s fantastic to hear that 800.com has been a reliable and trustworthy solution for your business communications, and that your experience with both our phone service and email communications has been so smooth. We're especially excited that you've expanded your setup with an additional number, that's awesome! We truly appreciate your continued support and look forward to helping your business thrive even more! Replied August 2025 --- ### 800.com Tracks! - Overall rating: 5/5 - Reviewer: Manny S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We were looking for a vanity number that would allow us to track our advertising campaigns—specifically, to connect website traffic to inbound phone calls—so we could measure engagement, attribute revenue to those calls, and clearly demonstrate return on advertising investment. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The pricing is extremely reasonable and affordable. The ease of use is also a breeze. Form the set u to 800.cm's continued use and maintenance make is fast and affordable to track campaigns. #### Cons Nothing. 800.com provided exactly what we needed and at the moment could not think of a feature or integration I wold recommend, it's all in there. --- ### Best For Business - Overall rating: 5/5 - Reviewer: Joginder S. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. great to run business we been using 800.com for Smogster from past 1 year and very much happy. must for business that recives non stop calls #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy to setup wasy to forward call setup extension greeting setup value for you money setup as many user #### Cons need to better on app for dialing out some time app crashes aslo need to impove on Ui call waiting needs improvement #### Vendor response Thank you for the great feedback and for being a valued customer with Smogster for the past year! We’re so glad to hear that you’ve found 800.com easy to set up and valuable for your business, especially when it comes to forwarding calls, creating extensions, and managing greetings for nonstop call flow. It’s always rewarding to hear our tools are helping businesses run smoothly. We also appreciate your honest notes about the app experience. We’re actively working on improving dialing stability for in-app calling and the user interface. We would love to learn more about your experience, as feedback like yours is crucial in helping us guide those improvements. Please reach out to me directly at Christina@800.com Thanks again for your continued support and for recommending 800.com as a must-have for growing businesses! Replied August 2025 --- ### My overall experience with 800.com has been great. The pricing is fair. - Overall rating: 5/5 - Reviewer: Royneisha M. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with 800.com has been great. It helped me create a more professional image for my business by giving me a dedicated business phone number that I can manage directly from my cellphone. The setup process was simple, the app is easy to navigate, and features like call forwarding and tracking make staying organized much easier. I also appreciate being able to separate business calls from personal calls without needing another device. The pricing is fair for the value you receive, and customer support has been helpful whenever I needed assistance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 800.com made it really easy to set up a professional business phone number for my company. I like that I can keep everything organized from my phone without needing extra equipment. The call forwarding and tracking features are helpful, especially for business owners who want to separate personal and business calls. The setup process was simple, the dashboard is easy to learn, and the pricing feels worth it for the features you get. Customer support was also responsive when I had questions. Overall, it gives my business a more professional image. #### Cons The only downside is that sometimes there can be a small learning curve when first setting up all the features and customizing everything. I also wish some advanced features were included in the lower-priced plans instead of requiring upgrades. Other than that, my overall experience has been positive. ## More reviews [Next reviews](https://www.softwareadvice.com/voip/800-com-profile/reviews/?page=2) --- 800.com Reviews, Pros and Cons - 2026 Software Advice