800.com has always been extremely responsive to any question I have ever had and when it is our fault such as an expired credit card on file and my payment is declined, they do not shut off my business 800 number and fax. They contact me and we fix the issue together. I really appreciate that!

The software is easy to set up and implement. Once I set it up I haven't had to mess around with it again in years. My team just uses it and it works well.

Occasionally they upgrade the software and it looks different and we have to get use to a new look and feel.

Comfortable

Received 2 toll free numbers including fax operational in 5 min.

No Phone App for the cell phone. Would love to have a phone app to receive fax and incoming phone calls

Works but could be better

Overall the features are great and priced very affordable -

Overall the features are great and priced very affordable - the inbox should be split by numbers or users. We shouldnt have just one inbox for all users. Extensions would be greatNot receiving calls only notifications and thats with desk app and phone app open and active

Easy set up and use. Have not had any need to interact with the 800.com team.

Overall okay and affordable but can use some improvements.

As a small business owner on the go the App is critical. Unfortunately the functionality is limited and the app is very glitch.Works great on desktop but lacks the ability to answer calls on desktop. It would be great to see a call coming in and being able to answer.

We had to obtain an 800 number for judges and clients and the experience we have had with 800.com has been outstanding with no interruptions. We were even able to obtain the toll-free number we wanted.

When we were integrating the 800.com line I was shocked at how simple and smooth the process went.

So far we are very pleased with 800.com's website and telephone service.

Forwards to my business number, because customers prefer a “toll free” number for credibility

Provides a professional appearance to customers

Originally didn’t have an app which I couldn’t dial out on, but now that there’s an app available, that problem was solved.

Simple to setup for routing calls from the 1800 phone number provided by 800.com to our actual Help Desk endpoint, simple pricing plan, no pricing surprises each month.

Simple to setup for routing calls from the 1800 phone number provided by 800.com to our actual Help Desk endpoint.

There isn't anything in this category for us.

They have excellent customer service. Any time we've had an issue due to our internal phone system routing that they've been able to get in and fix the issue quickly. Not only do they fix it but they also test the fix to ensure it's working properly.

In our search for an 800 number that we could have at the ready it turns out 800.com was a clear choice. It was extremely easy to search a number, set up and then implement for our office.

We haven't found any pitfalls with this system at all for what we utilize it for.

It’s been a positive spirit dance overall I just hope that in the future it doesn’t get too expensive with the renewal

This is a great system, and easily works amongst our home office. All of our lines are transferred to this number. It’s easy to communicate with an answer is very professionally.

The renewal price each year goes up tremendously. I feel we should have more options on pricing and longer-term commitments.

We now have the ability to assist each and every customer! This service has improved our overall customer service experience!

There's nothing we dislike about 800.com.

Ease of set up, able to have an 800 number tied to your local phone number at half the cost.

Would like to use this with more than just 1 number.

Overall experience was amazing. No complaints.

It has really impacted my business and advertising with the new 1-877 number.

There is nothing I don’t like about it.

Happy with the product overall.

The ability to get an 800 number and have voicemails sent to my phone.

Be great if there was an app for this. Could be cheaper

We have only had this number for under a year but can say we love seeing it on our vehicles and business

We liked how we could create and choose our own number

That we could not pick our number to its full potential

It is easy to use, practical, and straightforward.

I have had some problems with the software (2-3 times) that the page on load and calls won't be forwarded, and I need to keep refreshing the page multiple times. Customer Service helped me all of these times!

Thanks to 800.com, I can operate my toll-free number lines all in one place.

Easy to operate, fast service, friendly representative to assist the issue.

There are plenty of numbers to choose, but I can not pick the specific numbers I want.

We are slowly building a customer base for our business and 800.com has facilitated that

With a little practice and Customer Support we were able to obtain and use an "800" number for our business.

Getting voicemail notifications forwarded to my cell-phone has been a bit challenging due to the fact that my carrier automatically blocks text notifications from "800" numbers

User friendly and customer support is outstanding.

Once customer support showed me how to manage our 800.com account, it was a piece of cake.

Love the software; do not really have any cons.

I love the customer service. They have always been very helpful.

Nothing. Customer service helped walk me through everything.

Since I have only had our 877 phone number for 2 days, I am not able to answer this question.

Since I am a new user I do not believe that I am able to answer this question at this time.

Although the 'Dashboard' showed the number was active, when I called the number I received the message 'Call can not be completed at this time.' Contacted Customer and talked to two (2) people. The last person that called me back was [SENSITIVE CONTENT HIDDEN]. He was most helpful and advised me that the problem was fixed. One question that I have, is when someone calls the 877 phone number, and it is forwarded to my phone, how will I be able to identify that the call is coming from my 877 number?

Great!

Ease of use. Have been with them for many years

I like it all. No complaints. No plans to change.

Great

It is so very simple to use. I also have a fax number with them. It allows you to see all your calls in case you missed them. We have gotten work just by calling back those missed numbers! Also has voicemail, another great feature. I called customer service once to ask a question and my call was promptly answered and my question was answered. It is also very affordable. Thank You 800.c0m Pamela Broderick Patriot Contracting LLC

None. I like it. No problems. Good customer service

Nothing but great service. I love that they don’t bug me with extra marketing

Ease of use. I love that it just forwards to my cell phone.

I guess the information of how often it’s used would be nice

Perfect for our small business.

I have been an 800.com customer for the last 4 years. We’ve been very happy with the service. The service helps us direct calls away from our personal cell phones.

We see no cons on the service. Pricing is fair.