My overall  experience is that they are striving to be a great company that offers great software.

Loved it, have recommended it on a regular basis. I have had one technical issue/bug in 10 months with sending an email and UK based support fixed that within 2 hours.

Clean and nice UI, awesome UX, incredible reliability (key factor in Webby apps) and really good support.

No reliable, No stability, No intuitive, Bad recording quality. I put 150 in a webinar and the whole platform went frozen.

When the video was finished I turned the mic on and did my part of the webinar. When I went to replay the recording the quality was terrible.

We have a powerful but easy-to-use B2B and B2C Webinar system for sales, customer support and e-learning thanks to BigMarker.

Tons of free marketing integrations, free API access. Plus an easy to use frictionless presentation experience that you can tailor to your need on an event to event basis.

Only once a question had to be escalated to tech team - everything else was user error.

There are some features that aren't presently there but on the roadmap. For example, segmentation of early abandons, no-shows, and attendees.

It's too bad as the intention was to use bigmarker as our webinar platform but it's useless in that sense.

The backend/admin portal was easy enough to use, but the support team made our lives sooooo much easier by helping us know exactly what we needed to do and when.

We love the ease of use for both presenters and participants. The meeting rooms are also a great bonus.

There are so many things to love about this software - It's reliable, allows for customization with features that always impress my clients, and the customer support is second to none.

BigMarker is such an incredibly robust and powerful webinar platform without being complicated. Here are the ways I'm using it.

Great features and responsive support. I would highly recommend this product if you do webinars.

And when I found BigMarker I was able to cancel both services.

I am really pleased and impressed with the capabilities of this software. It is a very professional webinar platform.

I am happy and satisfied customer of BigMarker, it has enhanced my productivity in terms of business generation. I like the way it provides effective and advanced marketing services.

Email sequence feature enables  excellent follow up with attendees. Payment gateways integration (like Paypal and Thrive Cart).

It is still being updated to newer functions. Facebook livestream and HeySummit integration are great.

The best is the streaming quality and the easy of the use even you can customize everything to provide best user experiences.

BigMarker is worth the money. Our audience likes the platform and our employees find it easy to use.

It was easy to customize the webinar room, customize the emails, and for attendees to register. I liked that it integrated with Infusionsoft and our presenters had an easy time accessing the webinar.

Our Non-profit Organisation was seeking a webinar solution which was cost-effective but offered powerful features and performance. BigMarker delivered exceptionally well.

This can be a big problem for those who don't speak English. I am also missing a 24 hours clock (currently have to use AM/PM which is uncommon in The Netherlands).

Stable, responsive platform. Responsive, attentive customer service.

Can only email, and the response time isn't OK when there's an urgent concern. Then to cancel your subscription, you have to email them.

One Con I ran into was the inability to use bigmarker as a telestrator (writing on the screen while reviewing a video).

I have had a wonderful experience with BigMarker. Whenever I have experienced technical difficulties during webinars they have always been very helpful.

It is also convenient for participants as they do not need to download an app or software to join the meeting or webinar. Reporting features are excellent and useful for follow up work.

We love the call recording function, ease of use, and friendly customer service reps.

Great Customer Service for set up of new phones. Account Managers are usually very attentive to your individual needs.

The online faxing is not integrated into the phone system and has a 1980s interface. The Android app has it's own problems.

We researched many companies and Nextiva was by far the best one out there. They were competitive in pricing and the best in customer service.

Their phones did come preset up and the onboarding process was very streamlined. When I did need technical support, they were quick to resolve the issues.

The dashboard was user friendly and easy to use.

I spent days asking to fix things but each time more problem and more things did not work. We were running in circles  with the problems.

I like that I can download nextiva onto my phone and that it has an easy to use app on my computer. I can easily see on my computer voicemails, who is calling me, who I want to call out to, etc.

The process became confusing, not knowing if we are talking with nextiva or another company. Nextiva refused to cancel our service and continued charging our credit card.

We didn't even let users know they could login--it's that bad. The cost of their service just cannot compete with the rest of the market.

After 2 weeks, they couldn't get it right. I wasted money re-ordering business cards and had to re-order after I went with another service that got it done in 10 minutes.

Integration was straightforward and fast. Customer service is always helpful and easy to work with.

Please don’t make the same mistake we did and get trapped by Nextiva.

Great VoIP platform with robust analytics and flexible pricing.

I love this product and it helped save our business during the Covid-19 lockdowns.

YEAR 1: consistently terrible call quality and tech support.

Navigation of admin website was clunky, with user website even worse.

One of the problems we initially had to overcome, is that we tend to work quite collaboratively when we are all in the office, and sit in a room with something on a screen.

The software easily allows to integrate with ship based phones.

Needs to integrate with gmail - this is delayed and needs to happen.

If your company wants friendly and knowledgeable account support, Nextiva is a good choice.

Ease of integration, ease of use, I control messages incoming and outgoing. Support is amazing, anytime day or night.

My favorite thing about Nextiva is its exemplary customer service.

Beyond customers lost and team hours wasted, even calling Nextiva’s tech support was made more difficult since anyone calling tech support was required by Nextiva to be an account admin.

My overall experience with Nextiva was a pleasant one. It taught me what my needs are, and should they improve in the future, I would be more than happy to revisit them as a business solution.

They clearly care about your experience with their software and go above and beyond to help resolve any issues or concerns and they generally respond fairly quick.

The apps on my phone and computer are pretty sleek. I also like that I can take a call from my office and then use nextiva and switch it to my cell phone.

They are functional, but not friendly. In the best cases, the apps require more steps to do things than should be necessary.

I love the integration aspect that you can have the app on desktop and on your phone. Additionally, as a current work from home employee the faxing feature has been a life saver.

Phone service was reliable and call quality was good.

The service is great, I have never had difficulty with my calls. The customer service is excellent, staff is patient, friendly, and eager to help.

The way they build and design tools is perfect for our business with most users not being highly technical.

Interface is okay, there are better products our there for less money and a better interface.

Sometimes from the softphone app random phone numbers cause the app to crash randomly. No one at Nextiva can explain why.

There is also a good app that I'm able to use on my desktop to make calls there. It's also nice that voicemails are emailed as well as pinged on my phone.

I love the ease of use and the ability to have crystal clear calls. It makes the experience that much bettter.

The easy access to Nextiva support and account managers is its best feature. If there are ever any issues, their support staff can be reached by messaging or phone call quickly.

Their products are a la carte with modules for everything so finding the right product mix can be tricky as well. The lack of integration with our other systems is also an issue for us.

Price is way cheaper than RingCentral and 8x8. Best setup process in town and includes Amazon Chime and free Fax.

They had good value, money back guarantee and a trial period.

The voice service, once configured properly, generally worked fine.

The Nextiva app is Awesome Works great. We switched to Nextiva because they offered a better price.

Ease of use to add and manage users in multiple cities and states remotely.

They customize your package entirely, schedule calls to go over the system, and have pretty good support. The price is great and so far, we've been enjoying using the new phones.

Good SMB/LB/E level collab and calling software.

Our onboarding to Nextiva was, frankly, a terrible and protracted experience.

US Dollar

BigMarker is cloud-based webinar-hosting and marketing tool for organizations looking to produce and publish meaningful events, engage audiences and collect actionable data & analytics. Being industry experts with over a decade of experience, we take a true partnership approach to understand your business goals and use case. 


Modules and key features include:
 
Live, simulive, automated, and recurring webinars with chat, polls, Q&A, handouts, and offers to keep your audience engaged and collect valuable data and insights.

Send customizable emails to keep your registrants and attendees informed before, after, and during your event. 

Easily connect with people around the globe from your laptop or mobile device or stream from RMTP.

Utlize analytics dashboards, reports, and CRM/MAS integrations to help track performance. Integrations include Salesforce, Hubspot, Marketo, and more.

Our robust API allows you to connect your website and apps to BigMarker.

Pricing varies to suit the needs of individual users as well as large enterprises. Support is provided through an online portal, email, phone, help center articles and videos.

BigMarker is Soc 2 Type 2 certified.

We have features and options to suit businesses in any industry regardless of the size of the event. All that's needed is an internet connection.

LongDescription

Engagement Tracking

Multi-Channel Marketing

Surveys & Feedback

Electronic Payments

Two-Way Audio & Video

Presentation Tools

On-Demand Webcasting

Lead Capture

Document Storage

Access Controls/Permissions

On-Demand Webinars

Multi-Channel Campaigns

SEO Management

Responsive Web Design

SSL Security

Real Time Editing

Online Registration

Attendance Management

Multi-Campaign

Registration Management

Collaboration Tools

On-Demand Recording

Presentation Streaming

Private Chat

Scheduling

Data Import/Export

Lead Generation

Email Distribution

Recording

Badge Management

Content Management

Form Builder

Lead Management

Email Marketing

Screen Sharing

User Profiles

Mobile Access

Brand Management

Survey/Poll Management

Live Streaming

Multi-Channel Communication

Marketing Automation

Landing Pages/Web Forms

Event Scheduling

Social Media Integration

Host Controls

Event Ticketing

Multi hosts

Email Reminders

Email Management

File Sharing

Activity Dashboard

Alerts/Notifications

Attendee Management

Reminders

Real-Time Chat

Event Management

Chat/Messaging

Customizable Templates

Virtual Lobby

Two Way Audio & Video

Electronic Hand Raising

Customizable Branding

Conferencing

Reporting/Analytics

Polls/Voting

Q&A Management

Customizable Forms

Video Conferencing

Visitor Registration

Social Promotion

Video Streaming

Gamification

Third-Party Integrations

Live Chat

Campaign Management

Website Publishing Options

Audience Analytics

Sponsorship Management

Kiosk Ticketing

Attendee Tracking

Networking

Breakout Rooms

Ticketing

Event Registration

Digital Signage

Audience Engagement

Attendee Profiles

Exhibit/Vendor Management

Speaker Profiles

Event Marketing

Real Time Analytics

Customizable Fields

Template Management

Email Tracking

Email Templates

Contact Management

Customization

Basic and Enterprise subscriptions available. All plans include unlimited webinar hosting and powerful webinar marketing tools. Please contact sales@bigmarker.com for webinar, virtual and hybrid event pricing.

Check out all plans and offerings at www.bigmarker.com/pricing 

We also provide white-label solutions and custom built virtual and hybrid events. Contact us for details.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

BigMarker

Live Online

Webinars

Documentation

Videos

Nextiva brings customers and teams closer by connecting conversations in one AI-powered platform. We connect businesses to all of their conversations, helping them understand their customers in real-time to create personalized experiences that set them apart.

Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.


BigMarker vs Nextiva

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