Business VoiceEdge vs Convoso

RATING:

2.9

(52)

Business VoiceEdge has 52 reviews and a rating of 2.87 / 5 stars vs Convoso which has 253 reviews and a rating of 4.48 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
2.9 (52)
4.5 (253)
Ease-of-Use
3 / 5
4.5 / 5
Value for Money
2.5 / 5
4.5 / 5
Customer Support
2.5 / 5
4.5 / 5
Functionality
3 / 5
4.5 / 5
Last Review Written
February 10, 2023
January 5, 2024
Pros/Cons
  • Pros

  • The voice quality and the price per seat are very competitive. The phone and computer apps offer seamless presence, and the ability to bounce calls from one device to another is nice.
  • I love that we are able to set up different options for when our business is closed or for holidays.
  • Cons

  • Unable to retrieve voicemails some times. Customer service is sometimes hard to deal with.
  • One final con that makes me regret this software is the lack of features and things you can do in other Vendors.
Read all user reviews
  • Pros

  • Convoso has a really cool workflow automation that has elevated my productivity quite a bit and I'm definitely profitable.
  • The thing I like the most is that it is user friendly, easy to use, no complications, just straight to the point get the calls and dispose them correctly.
  • Cons

  • No transparency into spam-tagged phone numbers & replacements. More than 50% of replaced numbers come back already as spam, waste of our money.
  • A lot of times bad updates causes glitches that affect our performance.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
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Product Screenshot
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos