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Business VoiceEdge vs Convoso

Business VoiceEdge vs Convoso

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Overall Rating
2.8 (53)
4.5 (358)
Ease-of-Use
2.8 / 5
4.7 / 5
Value for Money
2.6 / 5
4.5 / 5
Customer Support
2.5 / 5
4.5 / 5
Functionality
2.8 / 5
4.5 / 5
Last Review Written
June 18, 2024
February 14, 2025
Pros/Cons
  • Pros

  • The voice quality and the price per seat are very competitive. The phone and computer apps offer seamless presence, and the ability to bounce calls from one device to another is nice.
  • The program really does save time and money. I love the many calling features that helps raise the productivity of the business.
  • Comcast Business is great for my company. It is reliable and affordable.
  • Cons

  • I am posting this via my cell phone - that is how sick and tired I am of Comcast. If you are considering them for your company's service, do so at your own peril.
  • AND no one including engineers at Comcast can fix it. These systems should be considered fraud unless the go through a testing process before paying customers are used as Ginny Pigs.
  • Terrible service, pricing is awful, phones are often down, the interface is SO DIFFICULT, changing anything is so difficult to accomplish.
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  • Pros

  • Dialer is great and flexible system very easy to used contacting clients. And customer service is good on technical help.
  • That really helps control your data. Reporting is amazing and the customize able dash board is awesome as well.
  • Their predictive dialer has improved our contact rate and efficiency. The ease and simplicity of their system makes implementation easy and gives our team members quick access to better results.
  • Cons

  • No transparency into spam-tagged phone numbers & replacements. More than 50% of replaced numbers come back already as spam, waste of our money.
  • A lot of times bad updates causes glitches that affect our performance.
  • More complex configurations in Convoso are either limited or not possible.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos