Business VoiceEdge software


26 reviews(3.0/5)
26 reviews(3.0/5)

Comcast offers a cloud-based phone system known as Business VoiceEdge. Business VoiceEdge bundles SIP trunking service with hosted PBX applications. The PBX applications enable directory-based routing of inbound calls and communication features for employees. Users can combine Business VoiceEdge with Business Internet for a single-provider VoIP solution. Comcast also offers PRI trunking for businesses that are still migrating to all-IP networks. Standard features include self-service web portals and hunt groups. UC features include voicemail to email and a mobile app that extends PBX features to smartphones and tablets.

Business VoiceEdge Service is priced on a monthly basis. Businesses pay per-line charges based on the number of simultaneous calls needed as well as per-seat charges for each employee using the system. Businesses can choose from standard or unified communications (UC) seats. The solution is designed for companies ranging in size from five to 500 employees. Support is offered via phone, online forum, knowledge base and videos.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic)

26 Reviews of Business VoiceEdge

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  • G from Fogelman

    July 2018

    Business voiceedge makes voicemail available at anytime you are not in the office.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Business Voice edge helps employees never miss a call by providing you access through computer, tablet, cellphone and email transcription.

    Cons

    Business voicedge is not very user friendly at first. It takes sometime to figure out how to maneuver across the platform. Once you get used to the program it is not that bad.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Andrew from Media Audits International

    Specialty: Finance

    Number of employees: 51-200 employees

    July 2018

    Not for the faint hearted or the impatient.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    From day 1 our BVE experience has been frustrating. You get the feeling that Comcast isn't quite sure how to use their own system. Tech support is hard to deal with and even the smallest change request has to go through a procedure that takes, at a minimum 3 business days and most of the time 7+ business days. That can equate to nearly two weeks to add a new user for example. We're in 2018, not 1988. Nothing technology related should take that long to complete. I'm currently waiting for them to turn on international dialing. This is something we told them 3 months ago we needed and they still haven't figured out how to do it. Like I said. It feels like they're not sure how to run their own system. Amateurish at best. Incompetent at worst. We will be looking for a new provider as soon as the contract is up.

    Pros

    POE, brand name equipment. Soft-phone works well. Many options and features to choose from. User friendly portal.

    Cons

    Slow client support to change any service. 7-10 business days. No accountability for their mistakes.

    This review was submitted organically. No incentive was offered
    Review Source
  • Michael from Special Events Management

    Specialty: Professional Services

    Number of employees: 11-50 employees

    July 2018

    Good with Caveats - Read if you are considering deploying

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The voice quality and the price per seat are very competitive. The phone and computer apps offer seamless presence, and the ability to bounce calls from one device to another is nice.

    Cons

    If you need to make any changes to your service, they will tell you it takes 7 to 10 business days. This has happened to me three times since our service was turned up. When we had Ring Central, if I wanted to add a new toll free number (which we do with some regularity), they would have the number assigned to our account while I was on the phone. With Comcast, the same request takes 7-10 business days. Here is another major problem. I brought this up during the sales process, and my hunch has been proven correct. When Comcast goes down, it goes down over a wide area. And it goes down for long periods of time. Anywhere from 4 hours to TWO DAYS. They will feed you a line of BS that one service could go down (internet) while another service (like phone) can continue to work because each type of service uses a different signal across the line. Don't buy it. It's a blatant lie. Whether residential or business, Comcast couldn't care less about your business downtime. This reality irks me about Comcast. We've had service for 3 years and have between 4 and 5 major outages each year.

    This review was submitted organically. No incentive was offered
    Review Source
  • Adriana from Health Quest Chiropractic

    June 2018

    We love Business VoiceEdge! We know that our phone system is as professional as can be!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This is a cutting-edge phone system. We are able to manage our phones from our cell phone, messages, lines, conference, etc.

    Pros

    I love that we are able to set up different options for when our business is closed or for holidays.

    Cons

    The price. VoiceEdge added to our telephone/internet expense. Comcast always has specials and promotions for new services but the expense increases after the promotion expires. I would like to have a set price that does not vary so much from year to year.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Emily from Home Instead Senior Care

    May 2018

    Great phone system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Business VoiceEdge is very useful. Once you figure out how to use it. It has really helped cutting down on scam phone calls that come thru our phone system after hours. I love the functionality and customisability of the system.

    Cons

    At first using this system can be extremely frustrating. I can't count the amount of time I spent on the phone with customer service trying to understand. Customer service is great once you get to the actual person which can take a long time.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Berkeley from Emerson Home Services

    Specialty: Other

    Number of employees: 11-50 employees

    April 2018

    Business VoiceEdge had many excellent features to help a business run smoothly!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The program works on a cloud based phone system. The program really does save time and money! I love the many calling features that helps raise the productivity of the business.

    Cons

    At first it was complex to figure out configuration, and to add a phone or a line. In my experience there are not too many significant complaints from my end. I'm pretty well satisfied!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • kyra Marco Luicco from Espo Engineering Corporation

    Specialty: Other

    Number of employees: 51-200 employees

    April 2018

    voice edge softphone

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I really like how clear it is, how easy to use the software user friendly to be short. can be downloaded to phone, pc, laptop, tablet

    Cons

    like what I've said, the app is easy to use but there will always be a down side that needs to be fixed/improved
    software can only be downloaded to smartphone with only selected countries.
    I cannot find the feature for 3ways calls, call forwarding etc. specially for pc software

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Derek from Fast & Easy Moves

    Specialty: Transportation

    Number of employees: 2-10 employees

    March 2018

    Great internet HORRIBLE PHONE SYSTEM & CUSTOMER SUPPORT

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Don’t use them.

    Pros

    Great internet!

    Cons

    They make it hard to leave and hang up when trying to contact retention team. Phone system lacks features such as voice recording, app is horrible, and constantly denied disconnect request and said I owe them a additional 2 years to buyout and I signed a contract saying I agreed to it when in reality I didn’t. They have you on a long hold and wait to finish the disconnect process and said it’ll take 60 day notice before I can leave and hold my phone number hostage it’s a real frustrating experience I am almost at a point to where I would rather just get a new number which is horrible for business.

    This review was submitted organically. No incentive was offered
    Review Source
  • Sue from DHCC

    March 2018

    Once you get it figured out, it's a great tool to have

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love all of the features it offers and how so many things can be done remotely. It helps with working from home and changing phone setting from home.

    Cons

    It was pretty complicated to start with; there was a lot to learn. Definitely need to have someone from Comcast walk you through it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Randi Jo from Steiner Family Chiropractic

    March 2018

    Comcast has been wonderful for our business phone and internet.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    What I like most about Comcast for my business is how easy and fast it is to communicate with customer support.

    Cons

    What I like least about Comcast for my business is how I am paying for a package that includes TV but we do not use it in our office.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    March 2018

    Comcast Business is great for my company. It is reliable and affordable.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It allows me easy access to voicemails and call forwarding has also come in very handy in times where I am not at the office.

    Cons

    I have had a few instances of calls not being recorded. Other than that I have not run into any other major issues.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Faith from New Church Development

    Specialty: Nonprofit

    Number of employees: 2-10 employees

    February 2018

    Terrible Service, Terrible Company

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ONLY pro is being able to "be anywhere" by using my cell phone. I can set it to "be anywhere" and it will also call my cell phone so I can still answer my phone calls while away without giving out my cell phone number

    Cons

    SO MANY CONS.
    Terrible service, pricing is awful, phones are often down, the interface is SO DIFFICULT, changing anything is so difficult to accomplish.

    This review was submitted organically. No incentive was offered
    Review Source
  • Daniel from FBC Hickory Withe

    February 2018

    VoiceEdge is a solid phone system that meets all of our needs.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This internet phone system is super easy to use and has a lot of great features that are all customize-able through a web browser. You can setup and change hunt groups with the simple click of a button.

    Cons

    I wish there was a way to differentiate incoming calls by the line that they are dialing but that function is not available at this time.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Lindsay from Airline

    Specialty: Residential / Home Phone Service

    Number of employees: 10,000+ employees

    December 2017

    Don’t use them

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Do not go through them they are so complicated

    Pros

    Quick to set up if you opt to use their services. I have nothing else positive to say about this service

    Cons

    When your product isn’t working or set up right there is no help. When you’re ready to cancel the service they don’t know how. So you will be charged until it’s cancelled which so far has taken a year and still isn’t resolved. I’ve contacted their company twice a month for a year and they still are unknowing on how to cancel your account

    This review was submitted organically. No incentive was offered
    Review Source
  • Ed from Cantarella & Associates P.C.

    Specialty: Legal

    Number of employees: 2-10 employees

    November 2017

    Unrelenting torture, leading to a lose of several hours a day since installation.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I wish I could leave a negative rating. I don't even like their ringtones. The phone is black - it will show dust. The LCD screen is too small - seecomments below.

    Cons

    Functionality is poor, user settings are a mix of on-the-phone and through their online portal. Display box when phone rings block the receptionist(me) from seeing what users are currently on a line. The feel of the phone(material) is a bit slippery(slightly bumpy) and the handset is very uncomfortable to hold because of that. Plus the space between the earpiece and the mouthpiece is too small(tight) for a user with a larger hand. Not talking gorilla hand, just a larger, man's hand.

    This review was submitted organically. No incentive was offered
    Review Source
  • Lili from Car Art LLC

    November 2017

    Stuck with you

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is easy to use for our small business. Comcast Business works better than AT&T. We use the software daily and know we are getting a good deal for the service.

    Cons

    We use the software daily and rely on it fully. Although for the most part it works fine, there are times when the software lags or every so often we lose service and are out of phone and internet for hours. We are at their mercy and cannot continue work without the service.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Caleb from Randy's Auto Care

    Number of employees: 2-10 employees

    October 2017

    Great phone service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that I can pick up my phone and know that a call isn't going to get dropped. The fee for theis service is great too!

    Cons

    I wasn't too happy after getting off the phone with customer service just because the other person on the other line was short with me.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jessy from Medical office

    Specialty: Healthcare

    Number of employees: 2-10 employees

    September 2017

    No emails .Cloud solution nobody answers.Too busy because if hurricanes

    Ease-of-use
    Functionality
    Quality
    Support

    Very good regarding billing.

    Pros

    Frustrated every other month Comcast has problems Working for Comcast should be very good.Vacations.

    Cons

    Hurricanes in Atlantic Ocean shuts Comcast down .Billing is great No services.Small businesses cannot run without phones,email services but Comcast does not get that

    This review was submitted organically. No incentive was offered
    Review Source
  • Chad from Brittany

    Specialty: Manufacturing

    Number of employees: 51-200 employees

    September 2017

    Worst System Ever

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Pay extra and save yourself the headache!

    Cons

    There are a lot of cons but the biggest is the customer service. Your first call is always to someone that has no clue on how to fix your problem. You have to waste a half hour for them to figure this out, even if you tell them right away you need to talk to the next line of there defense. Then you have to wait 2-4 hours for the next level support to call you.

    This review was submitted organically. No incentive was offered
    Review Source
  • Barb from Etesian Wealth Advisors

    Specialty: Finance

    Number of employees: 2-10 employees

    June 2017

    Can't wait till the contract is up!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Wave off this product if you are thinking of it.

    Pros

    The call quality is good, that is about all I can say.

    Cons

    There is no support. Also, if you pick up the phone, in say - the kitchen - and need to get to your computer to answer a question on the call, you must, put the kitchen phone on hold, run to your office phone, pick it up, run back to the kitchen, hang up that phone, run back to your office and take the call. Only slightly better than tin cans. And it is expensive.

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