Business VoiceEdge Software


 

Comcast offers a cloud-based phone system known as Business VoiceEdge. Business VoiceEdge bundles SIP trunking service with hosted PBX applications. The PBX applications enable directory-based routing of inbound calls and communication features for employees. Users can combine Business VoiceEdge with Business Internet for a single-provider VoIP solution. Comcast also offers PRI trunking for businesses that are still migrating to all-IP networks. Standard features include self-service web portals and hunt groups. UC features include voicemail to email and a mobile app that extends PBX features to smartphones and tablets.

Business VoiceEdge Service is priced on a monthly basis. Businesses pay per-line charges based on the number of simultaneous calls needed as well as per-seat charges for each employee using the system. Businesses can choose from standard or unified communications (UC) seats. The solution is designed for companies ranging in size from five to 500 employees. Support is offered via phone, online forum, knowledge base and videos.

 

Business VoiceEdge - Auto attendant configuration
 
  • Business VoiceEdge - Auto attendant configuration
    Auto attendant configuration
  • Business VoiceEdge - Self-service portal
    Self-service portal
  • Business VoiceEdge - Communication modes
    Communication modes
  • Business VoiceEdge - Dashboard
    Dashboard
  • Business VoiceEdge - Call transferring
    Call transferring
  • Business VoiceEdge - Reception console
    Reception console
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

13 Reviews of Business VoiceEdge

 

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Software Advice Reviews (11)
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Showing 1-11 of 11

Lindsay from Airline
Specialty: Residential / Home Phone Service
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2017

December 2017

Don’t use them

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Do not go through them they are so complicated

Pros

Quick to set up if you opt to use their services. I have nothing else positive to say about this service

Cons

When your product isn’t working or set up right there is no help. When you’re ready to cancel the service they don’t know how. So you will be charged until it’s cancelled which so far has taken a year and still isn’t resolved. I’ve contacted their company twice a month for a year and they still are unknowing on how to cancel your account

Review Source
 
 

Ed from Cantarella & Associates P.C.
Specialty: Legal
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Unrelenting torture, leading to a lose of several hours a day since installation.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I wish I could leave a negative rating. I don't even like their ringtones. The phone is black - it will show dust. The LCD screen is too small - seecomments below.

Cons

Functionality is poor, user settings are a mix of on-the-phone and through their online portal. Display box when phone rings block the receptionist(me) from seeing what users are currently on a line. The feel of the phone(material) is a bit slippery(slightly bumpy) and the handset is very uncomfortable to hold because of that. Plus the space between the earpiece and the mouthpiece is too small(tight) for a user with a larger hand. Not talking gorilla hand, just a larger, man's hand.

Review Source
 
 

Jessy from Medical office
Specialty: Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

No emails .Cloud solution nobody answers.Too busy because if hurricanes

Ease-of-use

Functionality

Product Quality

Customer Support

Very good regarding billing.

Pros

Frustrated every other month Comcast has problems Working for Comcast should be very good.Vacations.

Cons

Hurricanes in Atlantic Ocean shuts Comcast down .Billing is great No services.Small businesses cannot run without phones,email services but Comcast does not get that

Review Source
 
 

Chad from Brittany
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Worst System Ever

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pay extra and save yourself the headache!

Cons

There are a lot of cons but the biggest is the customer service. Your first call is always to someone that has no clue on how to fix your problem. You have to waste a half hour for them to figure this out, even if you tell them right away you need to talk to the next line of there defense. Then you have to wait 2-4 hours for the next level support to call you.

Review Source
 
 

Barb from Etesian Wealth Advisors
Specialty: Finance
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Can't wait till the contract is up!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Wave off this product if you are thinking of it.

Pros

The call quality is good, that is about all I can say.

Cons

There is no support. Also, if you pick up the phone, in say - the kitchen - and need to get to your computer to answer a question on the call, you must, put the kitchen phone on hold, run to your office phone, pick it up, run back to the kitchen, hang up that phone, run back to your office and take the call. Only slightly better than tin cans. And it is expensive.

 
 

Sherri from RAM Fire Protection, Inc.
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

NOT for business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We went to Comcast to save money. Opposite effect! First they fried our phone system by installing their equipment wrong and backfeedng the signal. Then they refused to take responsibility and referred me to their subcontractor.
Then it took over a week to get our phones numbers ported over so we had no company phones. Funny things was, all we had to say was that we were trying to switch over to Comcast and everyone was understanding (I guess they already knew how bad Comcast was). That should have chased us of their service butt we decided to stick with it since it was so difficult to switch all communications over.
Now, their equipment had failed and we are waiting for days for a tech. We are a business that is basically shut down without internet and phones. We were told a tech will be here between 10 and 12 today, however, that turned out to be incorrect. The 2 hour windows are for residential customers, business customer windows are actually 4 hours! So the people relying on the service to be reliable for their literal livelihoods are less important!
I am posting this via my cell phone - that is how sick and tired I am of Comcast! If you are considering them for your company's service, do so at your own peril!

Pros

Can't think of one. I can't even say price as they have cost us so muck money with the problems they have caused!

Cons

Horrible customer service. Total lack of responsibility. These habe been my experiences all the way up to the corporate offices

 
 

Amber from TQS, Inc.
Specialty: Manufacturing
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Excellent value for the money!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are looking for an affordable product with all the bells and whistles, look no further.

Pros

It was extremely easy to use, once I got familiar with it. After about 20-30 minutes of playing around with it I was able to EVERYTHING I needed to do. It's certainly increased my productivity, and it was even mentioned in my employee review recently. Thank you, I'm very pleased with the software.

Cons

There was very little I disliked. Sure, their are more expensive programs out there with more features, but nothing beats the value of this product.

 
 

tom from Retail Research Group
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Worst phone system ever

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is the worst decision we made switching to Voice Edge. The phone does not work like they said. Cannot place a call on hold and pick it up on a different phone without hitting a bunch of buttons. Customer service is terrible, they know there is a problem but do nothing to fix it. Was told it would be $ for them to send someone out to train us on how to use the phones. They are terrible do not get Voice Edge. WE are stuck with a phone system we hate and does not work for us. Comcast could not careless.

Pros

Phone quality ok, looks nice.

Cons

Hard to use, cannot place a call on hold without hitting several different buttons, hate it, customer service terrible

 
 

Paul from Mt Laurel Primary Care Physicians
Specialty: Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Stay away

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This was the biggest mistake I have made. Implementation was chaotic, nothing worked as promised and after 9 months we have a system that barely functions to meet our needs. Features we needed and were told are available are not. Get a different support person each time we call

Pros

We can at least make and receive calls-most of the time

Cons

Service and customer support/response is horrible.

Advice to Others

Do not even consider it

 
 

Rob from GWA
Specialty: Media and Entertainment
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Voice Edge nightmare

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

From the day we signed the contract we have had NOTHING but problems. From porting our numbers, this took 2 months, to getting simple service they have been dismal. An update to the phones was pushed out about a month ago and I have had issues since. Now they tell me that my switch is bad because every night at 11:56pm all the phones stop communicating with their hardware. I have replaced the switch with no luck and they just keep pointing the finger at me. I have told them I will gladly replace what ever is broken so please send someone out to diagnose the issue. No one has come or offered any help other than saying "Its not our hardware". Keep in mind I have NOTHING else plugged into these switches expect their hardware and still no help

Pros

Quality of the lines is good.

Cons

Service is the worst i have ever had to deal with.

Advice to Others

Find another phone system if you want to have something that works and service that supports you.

 
 

Aliya from Accounting Solutions First
Specialty: Finance

May 2016

May 2016

Not Impressed

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It's easy to access someone over the phone to assist you.

Likes Least

The software is not very user friendly. You typically have to call for technical assistance.

Recommendations

Read user reviews prior to purchasing

 
 
 
Showing 1-2 of 2

Lili from Car Art LLC

November 2017

November 2017

Stuck with you

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is easy to use for our small business. Comcast Business works better than AT&T. We use the software daily and know we are getting a good deal for the service.

Cons

We use the software daily and rely on it fully. Although for the most part it works fine, there are times when the software lags or every so often we lose service and are out of phone and internet for hours. We are at their mercy and cannot continue work without the service.

Review Source: Capterra
 

Caleb from Randy's Auto Care
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Great phone service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that I can pick up my phone and know that a call isn't going to get dropped. The fee for theis service is great too!

Cons

I wasn't too happy after getting off the phone with customer service just because the other person on the other line was short with me.

Review Source: Capterra