--- title: "Business VoiceEdge Software Reviews, Demo & Pricing - 2026" description: "Review of Business VoiceEdge Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/voip/business-voiceedge-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Unified Communications Software](https://www.softwareadvice.com/voip/ucaas-comparison/) / Business VoiceEdge Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/voip/business-voiceedge-profile/reviews/)[Alternatives](https://www.softwareadvice.com/voip/business-voiceedge-profile/alternatives/) # Business VoiceEdge Review From $29.95/month 1 plan Wondering if Business VoiceEdge is right for your organization? Our Unified Communications Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Business VoiceEdge 2.8 [(52)](https://www.softwareadvice.com/voip/business-voiceedge-profile/reviews/) Pricing Starting at $29.95 per month ### About Business VoiceEdge Comcast offers a cloud-based phone system known as Business VoiceEdge. Business VoiceEdge bundles SIP trunking service with hosted PBX applications. The PBX applications enable directory-based routing of inbound calls and communication features for employees. Users can combine Business VoiceEdge with Business Internet for a single-provider VoIP solution. Comcast also offers PRI trunking for businesses that are still migrating to all-IP networks. Standard features include self-service web portals and hunt groups. UC features include voicemail to email and a mobile app that extends PBX features to smartphones and tablets. Business VoiceEdge Service is priced on a monthly basis. Businesses pay per-line charges based on the number of simultaneous calls needed as well as per-seat charges for each employee using the system. Businesses can choose from standard or unified communications (UC) seats. The solution is designed for companies ranging in size from five to 500 employees. Support is offered via phone, online forum, knowledge base and videos. Wondering if Business VoiceEdge is right for your organization? Our Unified Communications Software selection experts can help you in 15 minutes or less. ## Business VoiceEdge User Interface ## Popular Business VoiceEdge Alternatives Main Product Business VoiceEdge 2.8 [(52)](https://www.softwareadvice.com/voip/business-voiceedge-profile/reviews/) Ratings Breakdown - 2.80Ease of use - 2.57Value for money - 2.46Customer support - 2.76Functionality Pricing Starting at $29.95 per month Get Price Alternative Product [Wildix](https://www.softwareadvice.com/voip/wildix-profile/) 4.7 [(209)](https://www.softwareadvice.com/voip/wildix-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.17Value for money - 4.58Customer support - 4.62Functionality Pricing Available upon request Get Price Alternative Product [Microsoft Teams](https://www.softwareadvice.com/voip/microsoft-teams-profile/) 4.5 [(11147)](https://www.softwareadvice.com/voip/microsoft-teams-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.44Value for money - 4.24Customer support - 4.39Functionality Pricing Starting at $4.00 per month Get Price Alternative Product [Zoom Workplace](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/) 4.6 [(14674)](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/reviews/) Ratings Breakdown - 4.59Ease of use - 4.52Value for money - 4.36Customer support - 4.54Functionality Pricing Starting at $14.99 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/) 4.4 [(467)](https://www.softwareadvice.com/voip/3cx-phone-system-profile/reviews/) Ratings Breakdown - 4.40Ease of use - 4.28Value for money - 4.10Customer support - 4.40Functionality Pricing Starting at $350.00 per year Get Price ## Business VoiceEdge Pricing and Plans Starting price: $29.95 per month Free Trial Free Version Basic $29.95 per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Business VoiceEdge Features - Popular features found in Unified Communications Call Recording Call Routing Contact Management File Sharing Mobile Access Reporting & Statistics Screen Sharing SMS Messaging Task Management Two-Way Audio & Video Voice Mail - More features of Business VoiceEdge Access Controls/Permissions Alerts/Notifications Call Center Management Call Conferencing Call Monitoring Call Queues Call Screening Conferencing IVR SIP Trunking Unified Communications Voicemail Transcription ## Business VoiceEdge User Reviews ## Business VoiceEdge customer ratings - Overall rating: 2.8/5 - Total reviews: 52 ### Rating distribution - 5 stars: 12 reviews (23%) - 4 stars: 10 reviews (19%) - 3 stars: 4 reviews (8%) - 2 stars: 7 reviews (13%) - 1 star: 19 reviews (37%) ### Secondary ratings - Ease of use: 2.8/5 - Value for money: 2.6/5 - Customer support: 2.5/5 - Functionality: 2.8/5 --- ### Like being able to control the features - Overall rating: 5/5 - Reviewer: Sue M. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 5/5 #### Pros We switched to Comcast Business VoiceEdge a couple of years ago. While there have been problems, the customer service is pretty dependable. The online portal allows me to manage all of the features easily. The app is a great feature too! #### Cons While I like the setup now, it was difficult actually getting the portals and everyone setup. --- ### Stuck with you - Overall rating: 4/5 - Reviewer: Lili M. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: November 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The software is easy to use for our small business. Comcast Business works better than AT&T. We use the software daily and know we are getting a good deal for the service. #### Cons We use the software daily and rely on it fully. Although for the most part it works fine, there are times when the software lags or every so often we lose service and are out of phone and internet for hours. We are at their mercy and cannot continue work without the service. --- ### Good with Caveats - Read if you are considering deploying - Overall rating: 2/5 - Reviewer: Michael B. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros The voice quality and the price per seat are very competitive. The phone and computer apps offer seamless presence, and the ability to bounce calls from one device to another is nice. #### Cons If you need to make any changes to your service, they will tell you it takes 7 to 10 business days. This has happened to me three times since our service was turned up. When we had Ring Central, if I wanted to add a new toll free number (which we do with some regularity), they would have the number assigned to our account while I was on the phone. With Comcast, the same request takes 7-10 business days. Here is another major problem. I brought this up during the sales process, and my hunch has been proven correct. When Comcast goes down, it goes down over a wide area. And it goes down for long periods of time. Anywhere from 4 hours to TWO DAYS. They will feed you a line of BS that one service could go down (internet) while another service (like phone) can continue to work because each type of service uses a different signal across the line. Don't buy it. It's a blatant lie. Whether residential or business, Comcast couldn't care less about your business downtime. This reality irks me about Comcast. We've had service for 3 years and have between 4 and 5 major outages each year. --- ### Business Voice - Overall rating: 5/5 - Reviewer: Natasha S. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My top compliment is the customer service and how the agents are able to get a tech out normally the same day. I am a small business owner so every call counts. #### Cons The reception isn't all that great at all times for wifi and phone but I believe its the area my business is located in. --- ### Business edge - Overall rating: 4/5 - Reviewer: Yolonda W. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I liked the fact that you can receive and leave messages for someone that's not available #### Cons I didn't like the fact that I couldn't erase all the messages at one time you have to go in and delete them one by one --- ### NOT for business - Overall rating: 1/5 - Reviewer: Sherri S. - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered We went to Comcast to save money. Opposite effect! First they fried our phone system by installing their equipment wrong and backfeedng the signal. Then they refused to take responsibility and referred me to their subcontractor. Then it took over a week to get our phones numbers ported over so we had no company phones. Funny things was, all we had to say was that we were trying to switch over to Comcast and everyone was understanding (I guess they already knew how bad Comcast was). That should have chased us of their service butt we decided to stick with it since it was so difficult to switch all communications over. Now, their equipment had failed and we are waiting for days for a tech. We are a business that is basically shut down without internet and phones. We were told a tech will be here between 10 and 12 today, however, that turned out to be incorrect. The 2 hour windows are for residential customers, business customer windows are actually 4 hours! So the people relying on the service to be reliable for their literal livelihoods are less important! I am posting this via my cell phone - that is how sick and tired I am of Comcast! If you are considering them for your company's service, do so at your own peril! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Can't think of one. I can't even say price as they have cost us so muck money with the problems they have caused! #### Cons Horrible customer service. Total lack of responsibility. These habe been my experiences all the way up to the corporate offices --- ### Save Yourself Aggravation - Overall rating: 1/5 - Reviewer: Kellie L. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered See above comments. The Panasonic phones are terrible. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I liked what I was TOLD it would do for us. #### Cons The speed of customer service is terrible. Comcast cannot react to the speed businesses need. Things will be set fine and we don't change anything, then a problem will suddenly occur and the process to get it resolved it PAINFUL. Their onboarding is left up to the tech who just wants to get done and move on. They do what they can, but they have other jobs waiting on them. The resources and search is horrible. The chat customer service doesn't know what they are doing most of the time and then your problem is escalated to Tier 2, with no direct way to communicate with them, they tell you a problem is solved, when it isn't. Be prepared to go days with no resolution. See what good old AT&T has solution wise and stick with a company that knows phones. #### Reasons for choosing Business VoiceEdge Liked how we were told it would operate. #### Reasons for switching to Business VoiceEdge Thought the additional features sold to us would be helpful. --- ### Avoid At All Cost - Overall rating: 1/5 - Reviewer: Travis W. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered It has been a nightmare. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros None, the service has been a nightmare from the beginning. #### Cons Everything setting it up has been a nightmare. In the first 2 months we were left without service multiple times. One of the times we were without phone service for over 1 week due to comcast sending us faulty equipment and taking over a week to correctly diagnose and replace it. This cost us a huge amount of money and aggravation and Comcast offered us a $100 statement credit for the failure. It was basically a slap in the face saying the don't care about our business. I explained to them that not only did we lose business but I had to forward all the lines and pay an answering service answer phone calls and they basically said that wasn't there issue despite their incompetence leaving us without phones for over a week. --- ### Big Company that runs over everyone - Overall rating: 1/5 - Reviewer: Nate G. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I would NOT recommend them to any other business. Not even for simple phones. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros It works...most of the time. Comcast is a huge company, so they aren't going anywhere soon. They will be around. #### Cons STAY AWAY. However, some times there is no other choices for business. I was forced into it and didn't like it. Expensive and they are tricky with their billing. --- ### Can't wait till the contract is up! - Overall rating: 1/5 - Reviewer: Barb L. - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered Wave off this product if you are thinking of it. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The call quality is good, that is about all I can say. #### Cons There is no support. Also, if you pick up the phone, in say - the kitchen - and need to get to your computer to answer a question on the call, you must, put the kitchen phone on hold, run to your office phone, pick it up, run back to the kitchen, hang up that phone, run back to your office and take the call. Only slightly better than tin cans. And it is expensive. --- Showing 1 - 10 of 52 Reviews [See All Reviews](https://www.softwareadvice.com/voip/business-voiceedge-profile/reviews/) ## Business VoiceEdge Popular Comparisons [Wildix vs Business VoiceEdge](https://www.softwareadvice.com/voip/business-voiceedge-profile/vs/wildix/)[Microsoft Teams vs Business VoiceEdge](https://www.softwareadvice.com/voip/business-voiceedge-profile/vs/microsoft-teams/)[RingEX vs Business VoiceEdge](https://www.softwareadvice.com/voip/business-voiceedge-profile/vs/office/) [Compare All Alternatives](https://www.softwareadvice.com/voip/business-voiceedge-profile/alternatives/) ## Other Top Recommended Unified Communications Software [RingEX](https://www.softwareadvice.com/call-center/office-profile/) **4.2** (1206) Recently recommended **23** times [Intermedia Unite](https://www.softwareadvice.com/voip/intermedia-unite-profile/) **4.7** (188) Recently recommended **22** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (570) Recently recommended **13** times [Ultatel Cloud Business Phone System](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/) **4.7** (41) Recently recommended **6** times Stuck Between Options? 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