Comcast offers a cloud-based phone system known as Business VoiceEdge. Business VoiceEdge bundles SIP trunking service with hosted PBX applications. The PBX applications enable directory-based routing of inbound calls and communication features for employees. Users can combine Business VoiceEdge with Business Internet for a single-provider VoIP solution. Comcast also offers PRI trunking for businesses that are still migrating to all-IP networks. Standard features include self-service web portals and hunt groups. UC features include voicemail to email and a mobile app that extends PBX features to smartphones and tablets.

Business VoiceEdge Service is priced on a monthly basis. Businesses pay per-line charges based on the number of simultaneous calls needed as well as per-seat charges for each employee using the system. Businesses can choose from standard or unified communications (UC) seats. The solution is designed for companies ranging in size from five to 500 employees. Support is offered via phone, online forum, knowledge base and videos.

Auto attendant configuration
Auto attendant configuration

Auto attendant configuration

Self-service portal

Self-service portal

Communication modes

Communication modes

Dashboard

Dashboard

Call transferring

Call transferring

Reception console

Reception console

Supported Operating System(s):

Mac OS, Web browser (OS agnostic)



28 Reviews of Business VoiceEdge

Overall rating

3.0 / 5 stars

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Larkin from Employ Partners

Industry:  Professional Services

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Buyers Beware

Pros

There are a number of useful features with VOIP. The software has many capabilities if you can learn them.

Cons

The install was horrific! I have 12 phones in my office and the installation guy got them working with a dial tone and then walked out leaving us to figure out how to use them, configure it for our use and learn how to even transfer calls. It was an awful experience and Comcast was not helpful at all. For almost 4 days our phones rang to some random person's voicemail and couldn't even get to us. Comcast DOESN'T CARE ABOUT THEIR CUSTOMERS. They haven't even discounted our bills for all of this. You have to practically have a cheat sheet to be able to learn how to use certain features. I was hoping for simplicity and got complexity.

Review Source
LinkedIn icon
Verified Reviewer

Number of employees:  1 employee

Ease-of-use

Functionality

September 2018

Business Calls from Anywhere

Pros

As a solo practitioner, having the ability to screen calls as they come without having to be at the office is a real plus. Watching the call come through on my iPhone and/or Apple Watch allows me to be attentive to calls in a timely manner. Even if I am not able to answer right away, the option to listen to my voicemail from the app without having to call in to the office helps keep my office running smoothly.

Cons

From time to time the app fails to recognize my fingerprint and requires me to re-enter my password. When I first started using the app, this became a nuisance. Since then it has happened less frequently. Hopefully the kinks have been worked out.

Review Source: Capterra

G from Fogelman

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Business voiceedge makes voicemail available at anytime you are not in the office.

Pros

Business Voice edge helps employees never miss a call by providing you access through computer, tablet, cellphone and email transcription.

Cons

Business voicedge is not very user friendly at first. It takes sometime to figure out how to maneuver across the platform. Once you get used to the program it is not that bad.

Review Source: Capterra

Andrew from Media Audits International

Industry:  Finance

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Not for the faint hearted or the impatient.

From day 1 our BVE experience has been frustrating. You get the feeling that Comcast isn't quite sure how to use their own system. Tech support is hard to deal with and even the smallest change request has to go through a procedure that takes, at a minimum 3 business days and most of the time 7+ business days. That can equate to nearly two weeks to add a new user for example. We're in 2018, not 1988. Nothing technology related should take that long to complete. I'm currently waiting for them to turn on international dialing. This is something we told them 3 months ago we needed and they still haven't figured out how to do it. Like I said. It feels like they're not sure how to run their own system. Amateurish at best. Incompetent at worst. We will be looking for a new provider as soon as the contract is up.

Pros

POE, brand name equipment. Soft-phone works well. Many options and features to choose from. User friendly portal.

Cons

Slow client support to change any service. 7-10 business days. No accountability for their mistakes.

Review Source

Michael from Special Events Management

Industry:  Professional Services

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Good with Caveats - Read if you are considering deploying

Pros

The voice quality and the price per seat are very competitive. The phone and computer apps offer seamless presence, and the ability to bounce calls from one device to another is nice.

Cons

If you need to make any changes to your service, they will tell you it takes 7 to 10 business days. This has happened to me three times since our service was turned up. When we had Ring Central, if I wanted to add a new toll free number (which we do with some regularity), they would have the number assigned to our account while I was on the phone. With Comcast, the same request takes 7-10 business days. Here is another major problem. I brought this up during the sales process, and my hunch has been proven correct. When Comcast goes down, it goes down over a wide area. And it goes down for long periods of time. Anywhere from 4 hours to TWO DAYS. They will feed you a line of BS that one service could go down (internet) while another service (like phone) can continue to work because each type of service uses a different signal across the line. Don't buy it. It's a blatant lie. Whether residential or business, Comcast couldn't care less about your business downtime. This reality irks me about Comcast. We've had service for 3 years and have between 4 and 5 major outages each year.

Review Source

Adriana from Health Quest Chiropractic

Ease-of-use

Value for money

Customer support

Functionality

June 2018

We love Business VoiceEdge! We know that our phone system is as professional as can be!

This is a cutting-edge phone system. We are able to manage our phones from our cell phone, messages, lines, conference, etc.

Pros

I love that we are able to set up different options for when our business is closed or for holidays.

Cons

The price. VoiceEdge added to our telephone/internet expense. Comcast always has specials and promotions for new services but the expense increases after the promotion expires. I would like to have a set price that does not vary so much from year to year.

Review Source: Capterra

Emily from Home Instead Senior Care

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Great phone system

Pros

Business VoiceEdge is very useful. Once you figure out how to use it. It has really helped cutting down on scam phone calls that come thru our phone system after hours. I love the functionality and customisability of the system.

Cons

At first using this system can be extremely frustrating. I can't count the amount of time I spent on the phone with customer service trying to understand. Customer service is great once you get to the actual person which can take a long time.

Review Source: Capterra

Berkeley from Emerson Home Services

Industry:  Other

Number of employees:  11-50 employees

Ease-of-use

Functionality

April 2018

Business VoiceEdge had many excellent features to help a business run smoothly!

Pros

The program works on a cloud based phone system. The program really does save time and money! I love the many calling features that helps raise the productivity of the business.

Cons

At first it was complex to figure out configuration, and to add a phone or a line. In my experience there are not too many significant complaints from my end. I'm pretty well satisfied!

Review Source

kyra Marco Luicco from Espo Engineering Corporation

Industry:  Other

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

voice edge softphone

Pros

I really like how clear it is, how easy to use the software user friendly to be short. can be downloaded to phone, pc, laptop, tablet

Cons

like what I've said, the app is easy to use but there will always be a down side that needs to be fixed/improved
software can only be downloaded to smartphone with only selected countries.
I cannot find the feature for 3ways calls, call forwarding etc. specially for pc software

Review Source

Derek from Fast & Easy Moves

Industry:  Transportation

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Great internet HORRIBLE PHONE SYSTEM & CUSTOMER SUPPORT

Don’t use them.

Pros

Great internet!

Cons

They make it hard to leave and hang up when trying to contact retention team. Phone system lacks features such as voice recording, app is horrible, and constantly denied disconnect request and said I owe them a additional 2 years to buyout and I signed a contract saying I agreed to it when in reality I didn’t. They have you on a long hold and wait to finish the disconnect process and said it’ll take 60 day notice before I can leave and hold my phone number hostage it’s a real frustrating experience I am almost at a point to where I would rather just get a new number which is horrible for business.

Review Source

Sue from DHCC

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Once you get it figured out, it's a great tool to have

Pros

I love all of the features it offers and how so many things can be done remotely. It helps with working from home and changing phone setting from home.

Cons

It was pretty complicated to start with; there was a lot to learn. Definitely need to have someone from Comcast walk you through it.

Review Source: Capterra

Randi Jo from Steiner Family Chiropractic

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Comcast has been wonderful for our business phone and internet.

Pros

What I like most about Comcast for my business is how easy and fast it is to communicate with customer support.

Cons

What I like least about Comcast for my business is how I am paying for a package that includes TV but we do not use it in our office.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Comcast Business is great for my company. It is reliable and affordable.

Pros

It allows me easy access to voicemails and call forwarding has also come in very handy in times where I am not at the office.

Cons

I have had a few instances of calls not being recorded. Other than that I have not run into any other major issues.

Review Source: Capterra

Faith from New Church Development

Industry:  Nonprofit

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Terrible Service, Terrible Company

Pros

The ONLY pro is being able to "be anywhere" by using my cell phone. I can set it to "be anywhere" and it will also call my cell phone so I can still answer my phone calls while away without giving out my cell phone number

Cons

SO MANY CONS.
Terrible service, pricing is awful, phones are often down, the interface is SO DIFFICULT, changing anything is so difficult to accomplish.

Review Source

Daniel from FBC Hickory Withe

Ease-of-use

Value for money

Customer support

Functionality

February 2018

VoiceEdge is a solid phone system that meets all of our needs.

Pros

This internet phone system is super easy to use and has a lot of great features that are all customize-able through a web browser. You can setup and change hunt groups with the simple click of a button.

Cons

I wish there was a way to differentiate incoming calls by the line that they are dialing but that function is not available at this time.

Review Source: Capterra

Lindsay from Airline

Industry:  Residential / Home Phone Service

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

December 2017

Don’t use them

Do not go through them they are so complicated

Pros

Quick to set up if you opt to use their services. I have nothing else positive to say about this service

Cons

When your product isn’t working or set up right there is no help. When you’re ready to cancel the service they don’t know how. So you will be charged until it’s cancelled which so far has taken a year and still isn’t resolved. I’ve contacted their company twice a month for a year and they still are unknowing on how to cancel your account

Review Source

Ed from Cantarella & Associates P.C.

Industry:  Legal

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Unrelenting torture, leading to a lose of several hours a day since installation.

I wish I could leave a negative rating. I don't even like their ringtones. The phone is black - it will show dust. The LCD screen is too small - seecomments below.

Cons

Functionality is poor, user settings are a mix of on-the-phone and through their online portal. Display box when phone rings block the receptionist(me) from seeing what users are currently on a line. The feel of the phone(material) is a bit slippery(slightly bumpy) and the handset is very uncomfortable to hold because of that. Plus the space between the earpiece and the mouthpiece is too small(tight) for a user with a larger hand. Not talking gorilla hand, just a larger, man's hand.

Review Source

Lili from Car Art LLC

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Stuck with you

Pros

The software is easy to use for our small business. Comcast Business works better than AT&T. We use the software daily and know we are getting a good deal for the service.

Cons

We use the software daily and rely on it fully. Although for the most part it works fine, there are times when the software lags or every so often we lose service and are out of phone and internet for hours. We are at their mercy and cannot continue work without the service.

Review Source: Capterra

Caleb from Randy's Auto Care

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Great phone service!

Pros

I like that I can pick up my phone and know that a call isn't going to get dropped. The fee for theis service is great too!

Cons

I wasn't too happy after getting off the phone with customer service just because the other person on the other line was short with me.

Review Source: Capterra

Jessy from Medical office

Industry:  Healthcare

Number of employees:  2-10 employees

Ease-of-use

Customer support

Functionality

September 2017

No emails .Cloud solution nobody answers.Too busy because if hurricanes

Very good regarding billing.

Pros

Frustrated every other month Comcast has problems Working for Comcast should be very good.Vacations.

Cons

Hurricanes in Atlantic Ocean shuts Comcast down .Billing is great No services.Small businesses cannot run without phones,email services but Comcast does not get that

Review Source

Displaying 1 - 20 of 28 reviews