There is really not much I can say negative about the dialer. I had an issue where it called the same state over and over.

Great service and awesome people to work with. Would highly recommend to anyone looking for service.

If you are using soft phones don't run a lot of other software and keep your computers free of spyware or viruses. A busy or poorly running computer will also destroy call quality.

A few years ago we had problems with calls breaking up, but they have since fixed the problem.

Not only because of their easy to use and easy to understand software but because of the Awesome support team they have working along side.

Simplicity, ease of use and low cost is what I like best about Chase Data. I have a lot on my plate as a an owner of a construction company.

Quality of sound is awesome and very friendly to use.

ChaseData seemed to be the best fit for what we were looking for at that time, which was basically a user friendly software.

Very good customization. Does many things that help our business.

I can only say they have a very good product and something I would highly recommend to others looking for a  effective and very robust solution for their contact center needs.

Affordable compared to big name competitors. The team at Chase Data is always trying to improve the features and quality of the system.

The best benefit a sales team can get is more money and opportunity. That's what this product  offers.

As a Chrysler Canada preferred vendor it is extremely important to have the best quality and ease of use system on the market, Chase data has proven to be the best i have ever seen.

This solution allowed us to maintain a solid Dialing platform for our organization while substantially reducing cost which is critical in these economic times.

Look at ease of use and also look for a system that can integrate other things like IVR and CRM systems.

The ease of training my people on it was a breeze. Overall, great dialer and very affordable to any size business.

The systems have always been very reliable and they are very responsive to implementing new features and functionality recommendations.

The ability to integrate this software with existing systems and processes is outstanding. Easy to connect to any type of Database.

In a Contract CTO position for a client (NDA), I tried two other dialers. They both failed miserably.

Think about what is the most important thing for your business. Is it reliability, simplicity, customer service or cost of service.

The ease and simplicity of the user interface for my call center reps is superb, I really like the ability to run multiple data lists simutaneously and the multiple caller ID feature.

As an administrator, i liked the intuitive interface and the ease of use in configuring the set up.

I have never received such amazing customer service and support from any other company. I definitely recommend them to all who are looking for a dialer.

Ease of use and great customer service. Would recommend this product to anyone needing a reliable dialer.

Ease of use and useful tools and interface, loading leads is easy and intuitive.

The problem I have with this software is the fact that once a agent has dispositioned the call it cannot be modified. For example if any information is incorrect it cannot be corrected.

Thank you for such a comprehensive system that is extremely easy to use.

Once they learned to use it in their daily routines it has made them work more efficiently. We have had some trouble with a loss of connection.

Pretty much everything is OK , it is easy to navigate as a administrator and  for the agents as well.

Another issue we have is when Windows updates are installed an server is restarted all the services that run the dialers don't always start even if they are setup to restart if they fail to start.

Time zones are extremely convenient and the reports allow us to track & improve metrics. It's been priceless in that regard.

For companies like ours that are not very technologically inclined, having their customer service team available to answer questions and troubleshoot has been WONDERFUL and a must.

Using OPC's superb Support and technical teams, we have integrated with multiple CRMs (MS-CRM, SalesForce, ACT! etc) as well as a variety of PBX platforms such as Avaya, TrixBox and Panasonic systems.

Quick and Helpful Customer Service. Very Flexible, Accommodates to business needs.

Nice to have a completely integrated solution for all customer information as well as script help for callers.

Either way, I had to PAY AGAIN, and AGAIN, it still did not work.

Easy to setup and configure. Scalable to increase as our business grows.

Spitfire has helped make our phone room run to the best of its ability.

This is a great option for businesses who are required to contact hundreds or even thousands of people in a single day in an efficient matter. Constantly being upgraded.

There was always a 3-5 second delay before the message was left so we were never able to use it. The company was never able to demonstrate a working product refused to give me my money back.

Warren, Brent, Ankit, and Supria are all people at OPC that are amazing talents, and they have all of my confidence to work on our systems at any time.

Love Spitfire with some minor connection issues & learning curve.

Many features I wouldn't have expected but appreciate. Updated versions easy to install.

US Dollar

DialedIn (formerly ChaseData) offers cloud-based, standalone call center functionality with customer service and support built into the solution. It’s designed for outbound, inbound and blended call center teams.


Dialing capabilities include auto, predictive and preview and progressive dialing. The automatic call distribution ensures calls are being routed properly based on a specific set of rules regarding language preference, skill set and training.


DialedIn has developed many of their features based on customer feedback. Security settings at the management level allow supervisors to track various aspects of a campaign. Digital calls will remain cataloged on the server for at least 90 days, so agents can review them later if necessary and the system admin has access to all calls whenever they need them.  


DialedIn CCaaS can be deployed on-premise or from the cloud. It's a fit for small to enterprise-level call center teams.



LongDescription

Call Transfer

Online Voice Transmission

Quality Management

Multi-Channel Management

Lead Capture

Performance Management

Customizable Reports

Access Controls/Permissions

Real-Time Monitoring

IVR/Voice Recognition

Automatic Call Distribution

Agent Interface

Voice Mail

Auto-Dialer

Blended Call Center

Lead Distribution

Multi-Campaign

Customer Database

Call Recording

Call Logging

Integrations Management

Automated Routing

Local Caller ID

Call Center Management

Call Disposition

Progressive Dialer

Data Import/Export

VoIP

Call List Management

Call Routing

Process/Workflow Automation

Virtual Extensions

Call Queues

Contact Management

VoIP Connection

Help Desk Management

Outbound Call Center

Answering Machine Detection

Lead Management

List Management

FCC Compliance

Real Time Data

Call Scheduling

Performance Metrics

Voicemail Transcription

Inbound Call Center

Ring Groups

Call Scripting

Hotkeys

Multi-Channel Communication

Queue Management

Role-Based Permissions

Social Media Integration

Call Conferencing

Predictive Dialer

Real-Time Updates

Caller ID

Call Screening

Campaign Specific Caller ID

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Reporting & Statistics

Knowledge Base Management

Telemarketing Management

Real-Time Chat

Chat/Messaging

Interaction Tracking

Dashboard

Manual Dialer

Multiple Parties

FTC Compliance

Alerts/Escalation

Real Time Reporting

Power Dialer

Open Database Design

Reporting/Analytics

Monitoring

Lead Qualification

Automatic Lead Distribution

Preview Dialer

Call Monitoring

Third-Party Integrations

Live Chat

Campaign Management

Data Management

Automated Attendant

Automatic Outbound Dialer

Windows 10

Small business:   $89 per user per month
Professionals:     $139 per user per month
Enterprise :          $169 per user per month

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

DialedIn CCaaS

In Person

Live Online

Webinars

Documentation

Videos

Designed as a hybrid call center solution, SpitFire Enterprise utilizes powerful dialing tools to assist call centers in the telemarketing, financial services, healthcare, and education industries launch blended inbound and outbound campaigns. SpitFire Enterprise provides 5 dialers: Predictive Dialer, Fixed Rate Dialer, Quick Connect Dialer, Preview Dialer, and Manual Dialer. In addition, SpitFire Enterprise also provides dynamic caller ID, cell number identification (CNI), and integrated support services from SpitFire's technical and programming team. 


With SpitFire, agents can view all prospect details such as general info, interaction history, account notes, and callback history. Agents are also able to schedule callbacks using an integrated callback scheduler and communicate and collaborate with managers/co-workers using chat messaging functionality. For administrative capabilities, managers can view real-time statistics for agents/lists/campaigns, monitor agent activity and provide whisper coaching, generate comprehensive reports, manage time zones, reassign and reschedule callbacks, control dial ratio, duplicate campaigns and accounts, assign manager and agent permissions, and more.


SpitFire Enterprise also provides built-in CRM integration, a SQL builder tool with Microsoft SQL Database integration, and a text-to-speech add-on tool. 



Customizable Fields

Text to Speech

Conferencing

Contact Database

Web browser (OS agnostic)

Starting @ 70.00/agent/month

Group packages:

$month /280.00for 4 agents
$840/month for 12 agents
$1680/month for 24 agents
$3360/month for 48 agents

DialedIn CCaaS vs SpitFire

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