Grasshopper

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Ratings & Reviews

Overall Rating

4.52 / 5 (275)

4.05 / 5 (241)

Ease-of-Use

4.5 / 5

4.0 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.5 / 5

4.0 / 5

Functionality

4.5 / 5

4.0 / 5

Last Reviewed

February 17, 2020

January 3, 2020

Pros/Cons

  • Pros

  • Interface is very easy to use. Voice quality is great!

  • Convenient and easy to set up. It has saved our company thousoands of dollars in phone charges. Reports are great. I highly recommend.

  • Cons

  • The web interface is a little dated looking, but it isn't needed often. I'd like to see live reports and charts in the web interface, rather than having to run and download the reports as CSVs.

  • A little clunky, in terms of getting in to the app to make a phone call. But I don't know how to do it better so I'm not complaining.

  • Pros

  • I like the fact it can do pretty much anything you need it to do.

  • I like how everything is neatly organized and easy to find. I also like how you can customize your screen to show only what you need to avoid screen clutter.

  • Cons

  • Cost per user was a but high, but understandable.

  • Call center implementation is very expensive, but you also get what you pay for. More recently there are bugs of users numbers not routing correctly.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

4 Recommendations

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots