Getting mobile app and making it running is little bit hard because you need to know your chat server and its little bit hard for most people.

It has the PlayBook plug in right off the bat. Playbook helps assign various tasks in case of disaster and keeps a log of whatever is done and sent, so collaboration is good.

Like I just said, full and easy auditing of the stack. The API is clean enough to pair with pretty much anything.

We switched to this product because of lower price and option to have self-hosted messenger. Allows you to create secured and perfect internal communication and collaboration tool.

It is very well designed, it allows usage of emojis and gifs, so communication within platform is fun after hard working day.

Chat options, the emojis all the perfect. The integrations with 3rd party tools is also so easy and smooth.

I would highly recommend Mattermost for those looking for an intuitive instant messaging software suited for professional use.

I like the ability to build very specific groups and control notifications in each group. Was a previous Slack user but Slack doesn't fit with our security requirements and the cost.

That's a nice alternative to Slack. Managing channels and using the entire product is very easy and intuitive.

Also, it's very easy to deploy and integrate. Ensures really secure collaboration.

The interface is attractive. You can use a Mattermost app or you can use the web interface.

It's very easy to use, and as far as I can tell works alot like slack. I'm not sure if it has as many plug-in options but that's not something I'd use anyway.

It's a good workspace platform for people who remote work and for me it helps communicate many work-related things easily.

There are multiple examples on installing and running Mattermost in different cloud hosting environments, and the user community is also very helpful.

I am overall pleased with Mattermost, in many ways it performs better than Slack and has promising prospects.

Mattermost improves communication and collaboration within our organization with a very good group and.

Can be hosted on-premise. Good community support - Apps and Integrations brings great support to exchange data with external systems for software development teams.

Self-reliance is pretty key - plus the cost of licensing Slack was wildly disproportional to the value gained for 900+ person company.

The community was great and it was easy to contribute.

Good third party software with data-security features that can be implemented on any custom built  application like PHP,python, etc.

Great alternative to Slack, especially for the price.

Easy to use, Open source, ability to tag people in comments and respond with emojis (this makes it fun to work with colleagues).

Cross-platform applications ready to use. Amazing open source community built around the product, friendly and helpful people.

Great software, easy Administration, best user experience.

We can easily integrate its available APIs to be used within custom applications. It provides many chat features like one-on-one chat as well as Group chat features including file sharing features.

Well, sometimes, I can't find the message I'm looking for with the research feature, but it surely is caused by bad search terms.

It is quite annoying to search in the history of the chats because of the scroll that is  continuously moving because for the async load.

Hard to see the history of the chats. You can not search in a concrete chat.

I am using this software from last 1year and the experience is amazing. This software provides great features and it is so user friendly.

The best thing about mattermost is it has minimal crashed unlike Skype and here we can create groups and have the groups without the need to create the groups again and again.

The problem I have with this software is the fact that once a agent has dispositioned the call it cannot be modified. For example if any information is incorrect it cannot be corrected.

Thank you for such a comprehensive system that is extremely easy to use.

Once they learned to use it in their daily routines it has made them work more efficiently. We have had some trouble with a loss of connection.

Pretty much everything is OK , it is easy to navigate as a administrator and  for the agents as well.

Another issue we have is when Windows updates are installed an server is restarted all the services that run the dialers don't always start even if they are setup to restart if they fail to start.

Time zones are extremely convenient and the reports allow us to track & improve metrics. It's been priceless in that regard.

For companies like ours that are not very technologically inclined, having their customer service team available to answer questions and troubleshoot has been WONDERFUL and a must.

Using OPC's superb Support and technical teams, we have integrated with multiple CRMs (MS-CRM, SalesForce, ACT! etc) as well as a variety of PBX platforms such as Avaya, TrixBox and Panasonic systems.

Quick and Helpful Customer Service. Very Flexible, Accommodates to business needs.

Nice to have a completely integrated solution for all customer information as well as script help for callers.

Either way, I had to PAY AGAIN, and AGAIN, it still did not work.

Easy to setup and configure. Scalable to increase as our business grows.

Spitfire has helped make our phone room run to the best of its ability.

This is a great option for businesses who are required to contact hundreds or even thousands of people in a single day in an efficient matter. Constantly being upgraded.

There was always a 3-5 second delay before the message was left so we were never able to use it. The company was never able to demonstrate a working product refused to give me my money back.

Warren, Brent, Ankit, and Supria are all people at OPC that are amazing talents, and they have all of my confidence to work on our systems at any time.

Love Spitfire with some minor connection issues & learning curve.

Many features I wouldn't have expected but appreciate. Updated versions easy to install.

US Dollar

As an open-source messaging platform, Mattermost provides enterprises with secure team communication and collaboration by utilizing custom workflows, centralizing communication, and providing enterprise-grade security. With hundreds of integrations, team members can resolve issues, deploy items, and collaborate on any specific task by connecting files and third-party systems. Mattermost includes secure 1-1 and group messaging, searchable message history, video and voice conferencing, screen sharing, notifications and alerts, DevOp tools, reporting and compliance, security options, system monitoring, and many more.


Mattermost is primarily designed for DevOp teams, IT security teams, and governmental organizations. DevOp teams can accelerate workflows by using Mattermost's integrated developmental tools such as incoming and outgoing webhooks, custom command slash commands, plugins and extensions, a robust API library, and more. Mattermost let enterprises have full control over all data with eDiscovery and compliance reporting, data retention policies, AD/LDAP authentication, performance monitoring, command line and database management tools, and more. 


Mattermost can be deployed from behind a firewall and accessed via a VPN, securing data when at rest or in transit. Enterprises can enforce multi-factor authentication or deploy SAML SSO for all users.


Mattermost is available for mobile devices via an iOS and Android app.



LongDescription

Surveys & Feedback

Meeting Management

Access Controls/Permissions

Active Directory Integration

Real Time Editing

Single Sign On

Project Management

Communication Management

Brainstorming

File Transfer

Contact Management

Version Control

Audio Calls

Content Management

Forum / Discussion Board

Screen Sharing

Mobile Access

Discussions/Forums

Role-Based Permissions

File Sharing

Alerts/Notifications

Employee Database

Real-Time Chat

Chat/Messaging

Multi-Language

Customizable Branding

Employee Photos

Video Conferencing

Third-Party Integrations

Task Management

Live Chat

Document Management

Search/Filter

Collaboration Tools

Transcripts/Chat History

Productivity Tools

Reporting/Project Tracking

Workflow Configuration

Business Process Automation

Remote Access/Control

Team edition: $0 free forever
Enterprise E10: $3.25 user/month billed annually 
Enterprise E20: $8.50/user/month

Email/Help Desk

FAQs/Forum

Phone Support

Chat

201-500

501-1000

1000+

Mattermost

Documentation

Designed as a hybrid call center solution, SpitFire Enterprise utilizes powerful dialing tools to assist call centers in the telemarketing, financial services, healthcare, and education industries launch blended inbound and outbound campaigns. SpitFire Enterprise provides 5 dialers: Predictive Dialer, Fixed Rate Dialer, Quick Connect Dialer, Preview Dialer, and Manual Dialer. In addition, SpitFire Enterprise also provides dynamic caller ID, cell number identification (CNI), and integrated support services from SpitFire's technical and programming team. 


With SpitFire, agents can view all prospect details such as general info, interaction history, account notes, and callback history. Agents are also able to schedule callbacks using an integrated callback scheduler and communicate and collaborate with managers/co-workers using chat messaging functionality. For administrative capabilities, managers can view real-time statistics for agents/lists/campaigns, monitor agent activity and provide whisper coaching, generate comprehensive reports, manage time zones, reassign and reschedule callbacks, control dial ratio, duplicate campaigns and accounts, assign manager and agent permissions, and more.


SpitFire Enterprise also provides built-in CRM integration, a SQL builder tool with Microsoft SQL Database integration, and a text-to-speech add-on tool. 



Call Transfer

Customizable Reports

IVR/Voice Recognition

Automatic Call Distribution

Auto-Dialer

Blended Call Center

Call Recording

Call Logging

Customizable Fields

Call Center Management

Call Disposition

Progressive Dialer

Data Import/Export

VoIP

Text to Speech

VoIP Connection

Outbound Call Center

Lead Management

List Management

FCC Compliance

Call Scheduling

Inbound Call Center

Call Scripting

Queue Management

Predictive Dialer

Caller ID

Campaign Specific Caller ID

Computer Telephony Integration

Telemarketing Management

Manual Dialer

FTC Compliance

Alerts/Escalation

Conferencing

Power Dialer

Open Database Design

Reporting/Analytics

Contact Database

Preview Dialer

Call Monitoring

Campaign Management

Online Voice Transmission

Call Conferencing

Web browser (OS agnostic)

Windows 10

Starting @ 70.00/agent/month

Group packages:

$month /280.00for 4 agents
$840/month for 12 agents
$1680/month for 24 agents
$3360/month for 48 agents

Mattermost vs SpitFire

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons