It’s the best professional level software for any office or school. Very reliable and super user friendly.

I grew up with this software, it was taught to me at school and I thought it was the only way to do things. I was in love with Microsoft 365, its useful, accessible and easy to use tools.

I love that the programs integrate seamlessly and can store files online in the SharePoint platform for ease of use when sharing documents for collaboration.

It's very easy to use and the fact that you are able to not only switch between them very quickly and seamlessly, but the fact that they integrate with one another is amazing.

Overall experience is great start from installing to using and updating yearly in the organisation. It just takes care of its own when it comes to updating which is great.

It is terrible on mobile or even if you just have the admin panel taking up half of your screen. Can be frustrating to work with.

The overall suite is nice to collaborate with fellow employees on specifically Microsoft Teams is amazing for collaboration.

My overall experience is good  I would recommend this program to everyone. I have had a positive experience  with this program.

If I have no internet connection then I an not able to access anything which can be frustrating if I am out somewhere with no connection.

My experience with Microsoft 365 has been great. I really like using the software because it helps me with business letters and eeseach.

It's nice to have a one-stop-shop for all of your needs. That makes it super helpful because it works across platforms.

Non profit pricing is excellent. Love the Office 365 Exchange much better than on-site.

Customer Service is included in the cos,  I have had to call them a couple of times and have been taken care of by a real person and they have resolved whatever issue I was having.

Everything you love about the disk version of Microsoft but in the cloud. Super easy to use, super easy to share - and you can plugin in Grammarly.

I like some of the apps that you can integrate with the system. They are superior and more advanced.

There are many things that I love about this program. The price point is fantastic, especially considering all the resources you get for a small monthly fee.

It's super easy to setup for my employees. I get the peace of mind they are using the best.

And all includen in the same plan. I use it in my work space and its amazing, the flexibility and the integration is amazing.

I like the ease of use of Office 365. It is a great value for the money and helps me keep all of my business information easily accessible.

The auto quarantining is a bit aggressive and sometimes has false positives. As an admin I can release them so no email is lost, but still a bit annoying.

I love that they offer Office 365 for free to use, and I love the ease of most of their apps, such as Microsoft Word, and a few other docs.

Doing the same search query on desktop vs. browser will consistently return different results, which is particularly frustrating. The calendaring system has also gotten worse over the years.

The overall experience has been wonderful. Even the customer support was a pleasant surprise, compared to others.

It was a godsend to have 365 in place, because I was able to move my business out of the office as needed during the more challenging springtime, and now have the option to work from home as desired.

The microsoft suite is amazing because it is compatible with pretty much everything now. Making documents is great because it has review things where you can send things to other people.

Microsoft Support is horrible and it takes an incredibly long time to get through to them if you have a problem.

Overall Microsoft 365 is an amazing product with great features and wonderful customer service.

The customer service staff is amazing and well trained. My experience with Office 365 has been amazing and I will continue using this product.

It’s been a great product and I like having mag programs to get various jobs done. Price point is good and quality is great.

The worst thing would be that its hard to recover lost excel documents as they don't show in recent workbooks.

I love that this program is very easy to use and has lots of functionality. I also love that there is a place to find answers when necessary.

Great suite of products. With Excel, Word, and Outlook being at the forefront of the great softwares that are part of office 365.

Ease of use and the ability to communicate and share your screen with coworkers. Great part of the Office 365 suite.

Very supportive and responsive; easy to work with, and always there when help was needed.

Great product and very rich features. Easy to implement and they have an awesome and highly responsive  support team.

Again I love how stable it is. When we're down, we lose money.

My best advice is to read the resource documentation and find a training course that will launch you into rapid development and deployment.

We have been almost able to do everything. We are pretty creative and have been able to be very creative with our deployment.

Bright Pattern is helping us with our Customer Service department.

Custom reporting is a little difficult, however this is being addressed in a coming release.

I miss API webhooks, but it is coming in the next release.

Excellent Cloud Contact Centre Platform with Enterprise Abilities.

The order an email thread shows is confusing. There is no option to set different signatures as we can in outlook.

The app has a tendency of logging off the user when it goes in idle mode, which leads to missed calls and inconveniences for the user and the client.

This has given my users the ability to build custom dashboards that can be presented to not only management/supervisors but to all the agents as well.

Really well designed and supported omnichannel tools that is well integrated with other tools. My favorite feature is the flexible scenario planning.

Does what it says on the tin and is very easy to use. Excellent customer service, the guys are always available for a quick call.

It turned out that feedback we had given aspect, BP had taken and improved their system and actually commented on a few of my employees by names that they were grateful for that and it helped them.

I love Bright Pattern, from the beginning the demo was great, explained things in great detail. As we moved our services over to them they have been super easy to work with.

Rapid deployment of new routing strategies and easy integrations. I can set up​ a URL screen-pop in 30 seconds.

You'll save thousands in development costs and allow for cross/multi-channel communications with unbelievable ease.

One of the easiest systems to use I have encountered in 25 years of call center experience. The technology is amazing, and the customer service even better.

Bright Pattern is an excellent partner with a very attractive quality v/s price.

Bright Pattern is really looking to build a great product and is really listening to and trying to make their customer's happy.

They have a great product and a great team. The product has worked as designed and has been very reliable.

I do not like the thread of the email chain for the software. It is very confusing and misguiding.

To out case notes is very helpful too. It is user friendly when it works good.

We have seen a significant reduction in issues submitted from the field and when we do have issues the Bright Pattern team is fantastic in helping us get to a resolution quickly.

The ease of implementation for chat has enabled us to quickly build and turn chat on for our customer facing sites in less than a day.

US Dollar

Microsoft 365, formerly Office 365, is a suite of office collaboration and productivity applications. The software encompasses modules that enables the use of Microsoft Office suite and cloud-based solutions such as Skype, Exchange and SharePoint. While Microsoft 365 can be deployed through single sign-on leveraging an Active Directory, the software’s functions can be configured on the online portal. It provides products such as OneDrive, Outlook, OneNote, PowerPoint, MicrosoftTeams and SharePoint.


Primary features of Microsoft 365 comprise hosted services, office applications, updates, collaboration tools and Microsoft 365 Education. Additionally, users can leverage the suite for cross-platform efficiency, updated workflow, on-air meetings, cloud collaboration and email hosting.


Catering to businesses and homes, Microsoft 365 can be accessed via web, iOS or Android operating system. It also provides on-premise solution for enterprises. Support is provided via email, phone and an online help desk. Pricing is per user per month.



LongDescription

File Management

Commenting/Notes

Document Templates

Meeting Management

Email Monitoring

Two-Way Audio & Video

Presentation Tools

Project Templates

Document Storage

Activity Tracking

Data Synchronization

Templates

Calendar/Reminder System

Team Calendars

Communication Management

Document Capture

Brainstorming

Office Suite

Calendar Management

Collaboration Tools

Room Booking

Full Text Search

Template Management

Scheduling

Offline Access

Multiple Projects

File Transfer

Email Templates

Contact Management

Audit Trail

Version Control

Notes Management

Booking Management

Mobile Access

Discussions/Forums

Two-Factor Authentication

Address Book

Real-Time Notifications

Real-Time Updates

Email Management

Video Support

Customization

File Sharing

Alerts/Notifications

Multi-User Collaboration

Data Visualization

Reminders

Event Management

Multiple Format Support

Chat/Messaging

Customizable Templates

Response Management

Inbox Management

Document Automation

Multi-Language

To-Do List

Conferencing

Reporting/Analytics

Contact Database

Remote Access/Control

Appointment Management

Video Conferencing

Secure Data Storage

Video Streaming

Task Progress Tracking

Archiving & Retention

Microsoft Outlook Integration

Task Management

Live Chat

Document Management

@mentions

Document Generation

Search/Filter

Image Editing

Productivity Tools

Microsoft 365 Business Basic: $6.00 Microsoft 365 Business Basic USD$6.00user/month
Microsoft 365 Business Standard: $12.50 Microsoft 365 Business Standard USD$12.50user/month
Microsoft 365 Business Premium: $22.00 Microsoft 365 Business Premium USD$22.00user/month

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Microsoft 365

Videos

Bright Pattern is a cloud-based contact center software solution which helps businesses manage multichannel service including inbound and outbound voice, email, chat, and social media. Bright Pattern scales from 5 to 10,000 concurrent agents and provides customer relationship management (CRM) integrations to assist with customer support.


Bright Pattern supports multiple channels such as voice, chat and web support, social media, and service desks. Customer support teams can access customer information from any web browser, and skills-based call routing can help teams address customer needs by sending support request to the correct team member.


Bright Pattern Contact Center also includes automatic call re-routing in case of system issues. If, for example, a server fails while a customer service representative is on a call, Bright Pattern will automatically re-route the call to a new server so that the call does not get dropped.



Support Ticket Management

Real-Time Analytics

Employee Management

Call Transfer

Surveys & Feedback

Multi-Channel Management

Performance Management

Customizable Reports

Access Controls/Permissions

SMS Messaging

Real-Time Monitoring

Customer Service Analytics

IVR/Voice Recognition

Automatic Call Distribution

Auto-Dialer

Blended Call Center

Customer Database

Call Recording

Call Logging

Call Center Management

Call Disposition

Progressive Dialer

Data Import/Export

VoIP

Call List Management

Call Routing

Self Service Portal

Outbound Call Center

List Management

FCC Compliance

Survey/Poll Management

Real Time Data

Call Scheduling

Inbound Call Center

Call Scripting

Call Reporting

Multi-Channel Communication

Queue Management

Role-Based Permissions

Social Media Integration

Predictive Dialer

Campaign Specific Caller ID

Activity Dashboard

Computer Telephony Integration

Reporting & Statistics

Knowledge Base Management

Telemarketing Management

Our seat licenses are priced monthly, per agent. We reward customers who commit to an annual contract with favorable pricing, compared to month-to-month agreements. An annual contract delivers all of our standard product features, along with certainty and peace of mind.

Microsoft 365 vs Bright Pattern

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Product Demo & Screenshots

Advisor Recommendations & User Awards

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