Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
3.5 / 5
Value for Money
4.0 / 5
Customer Support
3.5 / 5
Functionality
3.5 / 5
Pros
"Easy to use, impressive functionality for the price point."
"Convenient and ease to use. App is good and the desktop platform is good."
"Very effective system for the money. Easy to use. "
Cons
"Reporting could be more robust, but is adequate. "
"MightyCall is missing a few advances features present in more established phone providers, but I have no doubt that they will continue working and adding these features over time."
"It has gone down a couple of times. Maybe 3 times in 4 years? While that isn't much, it really puts my business into a frenzy, and it is difficult to reach a person in tech support."
MightyCall Reviews
Filter by:
February 2020
Jordan from Stampede Excursions
Company Size: 2-10 employees
Industry: Leisure, Travel & Tourism
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Functionality
5.0
February 2020
Packed with A Lot of Features
Pros
The ability to auto record calls and easily configure menus was very helpful.
Cons
It would be nice to be able to control call groups more than just having a list and also it would be nice to have the good music not start over every time someone is on hold but continuously play so that when put on hold they jumped in where it was.
Reasons for Switching to MightyCall
Pricing and features

Response from Infratel
Replied February 2020
Hey Jordan, Thanks for the review! We will look into various technical possibilities for extending call group flexibility within the system!
September 2020
Timothy from TUG Brands LLC
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
September 2020
Solid Low-Cost (no pay-per-minute)
We have not had any problems at all. Calls are easily identified. We can make calls from our toll-free number. Quality is perfect. No complaints.
Pros
It made it super easy to find a toll free vanity number. The cost was better than other providers and their plans are for an unlimited amount of minutes. The setup is very easy to do and intuitive. We were able to do a lot of very nice things with our phone system to make us sound like a huge company. Customer service was always right on, quick, and friendly.
Cons
I wished there was a way that customers who called (while all lines were busy) could just wait forever until someone was available. Apparently, this is an expensive feature and the only softwares I found that could do this were exponentially more expensive. Also, I would have liked to be able to just type a script in the prompts and have a friendly voice read them for me. I think they offered voice over service, but with a fee.
Reasons for Choosing MightyCall
Price, Unlimited Minutes, ease of use and setup, best vanity number available for us at the time
Reasons for Switching to MightyCall
GV did not offer enough features

Response from Infratel
Replied November 2020
Hey Timothy, Glad to hear the service is going well for you. Regarding the wait times, how has your experience using call queues been? Is that not helping keep customers on the line waiting enough?
February 2020
Marisa from The Kevin Eikenberry Group
Company Size: 11-50 employees
Industry: Management Consulting
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
4.0
Customer support
1.0
Functionality
1.0
February 2020
Seemed Promising But...
On the plus side, people know that it's a business call. It's cheaper than what we had. On the downside, we kept getting a missed call notification every single time someone got to our phone tree and hung up. I had to tell my team to just shut off their notifications and just have it email them if they got a voicemail because otherwise we were getting so many of these notifications every day. And then the no-vacation mode thing really screwed some stuff up a few times. We ended up having to have that person get a Google Voice number to set as their Mighty Call number and then transfer their GV to another coworker because we couldn't do it within their system. Let's face it, people take vacations. People are out of the office sometimes. Seems pretty crazy to not have some way to forward that person's calls.
Pros
It was a lot cheaper than what we were using. We also liked the idea of the app because it meant that we could tell that it was a business call vs. a personal call which is something we couldn't do with our previous software.
Cons
There is no vacation mode. I used to be able to forward one of my coworker's extensions to another coworker while they were out of the office but I can't do that anymore. Which means that when one of our sales people is out of the office on vacation, all of those calls just go to voicemail. Which, in a small business, really isn't acceptable. I actually asked your customer service about this one day (on a day when I really needed this feature to work) and was told that not only could I not do it but that it wasn't essential for our business. Which was uncalled for and frankly untrue. There needs to be some way to temporarily transfer someone extension to someone else or enable a vacation mode and it automatically transfers calls to another person or something.
Reasons for Choosing MightyCall
It was cheaper.
Reasons for Switching to MightyCall
They were way too expensive and we were almost an entirely remote team. Didn't need desk phones anymore since we're all using our cell phones.

Response from Infratel
Replied February 2020
Hey Marisa, We're sorry to hear your customer service experience was so unhelpful. We appreciate you giving the service a chance and are sorry the lack of options for rerouting calls to an employee on vacation cost your business. ~regards
February 2020
Anna from Hire A Courier, LLC
Company Size: 2-10 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
February 2020
Pleased With MightyCall
It works great for our company in that we are a small business and utilize a virtual receptionist. With MightyCall I am able to have the phone ring to our office for a set number of seconds and if no-one answers it rings to our virtual receptionist. We never miss a call, even with being a small company.
Pros
MightyCall is very diverse/flexible when it comes to setting up call flow. You can set specific client groups to ring to different users, set up voice instructions to direct callers to the appropriate person, accept and send texts from your cell phone using the MC app. It is easy to share voicemails, etc with other users.
Cons
I have never been able to get the app to fully function. I like the idea of having my phone ring a different tone so I am aware it's a business call, but the only way to do that is to have it ring through the app. Maybe it is my phone, but the app disconnects sometimes and I miss a call without it ever ringing. I go around this by having it ring directly to my cell. Never miss a call.
Reasons for Switching to MightyCall
MightyCall has so much more flexibility in cool flow control, voice messages, transferring, and controlling ring time between transfers. We were also having problems with Google Voice transferring correctly to our virtual receptionist.

Response from Infratel
Replied February 2020
Hey Anna, We're glad you enjoy MightyCall. Regarding the app, are you using the Android or Ios version? We can look into it. ~regards
September 2018
Thomas from iTicket.law
Company Size: 11-50 employees
Industry: Legal Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
2.0
Functionality
3.0
September 2018
Activity Feature is a Game Changer
Pros
I've spoken with countless virtual phone companies and MightyCall's "activity" feature is a game changer. It has all missed calls and voicemails in a dashboard where you can easily assign and complete them. It's like a to-do list for replying back to sales and service calls in a timely manner. The best feature in the game. Everything else that Mightycall has is good, but is pretty standard stuff across virtual phone companies.
Cons
While the activity feature is a game changer, it's back breaking not to know what the IVR selection of the missed call was. For example, if you have a service department and a sales department, neither one knows who should call back the missed call. having the IVR selection is pretty standard stuff in almost every other virtual phone company. If they added this feature, I'd be a Mightycall evangelist for life. Right now, I'm just lukewarm. The activity feature is incredible, but lacks just that one final step.

Response from Infratel
Replied October 2018
Hey Thomas, we appreciate the review. That's a great recommendation, so we'll look into getting it developed as soon as we can.
August 2019
Travis from Masitects LLC
Company Size: 2-10 employees
Industry: Architecture & Planning
Time Used: Less than 2 years
Review Source
Ease-of-use
3.0
Value for money
1.0
Customer support
1.0
Functionality
4.0
August 2019
Horrible Experience
Horrible. I never spend the time to write a review but the aggression I have went through with this company is crazy!
Pros
There are a lot of features we ended up using such as the softphone, being able to access messages, voicemail and phone calls on the computer.
Cons
Very very very slow. This is not just on my own forwarded phone either. The app for both Android and Apple are just down right terrible. There have been numerous dropped calls, in call recordings of our clients saying they can not hear us, and messages that never have been received. We have talked to support numerous times and their reply is usually saying it is a bug we are trying to fix. Thanks for letting us know. For the prime price that we were paying the support was terrible not to mention the service. We ended up just using this service through the computer for phone calls. What a hassle... Lastly, we ended up wanting to port our number to a different service. This was yet again another hassle. Finally we get the information we need to finish the port out and a few days later we get an email saying, "Phone Number Removed"! Now we cant port our phone number that all of our clients have been calling for more than 2 years.... So if you like a service that doesn't work, has poor support, steals your phone number when you decide to move to a different service, then MightyCall is perfect for you. Otherwise if your a normal business person that actually wants to be productive for your company then STAY AWAY! FAR AWAY!!!!
Reasons for Choosing MightyCall
I didn't, I am currently transferring over to Line2.

Response from Infratel
Replied August 2019
Hello Travis, Sorry your experience was so negative. Addressing your concerns: -There was a minor bug with our mobile app that you contacted us about in October 2018. The subsequent release fixed that bug and we didn't hear from you about call quality afterwards. -Porting a number requires an active account, which means the monthly fee needs to be paid. You can't stop using the service and get a port if you still owe part of the monthly cost (we don't charge cancellation fees, don't worry). -In your case however, we will activate your account to port out your number without requiring the fees you owe, but please not that we did in fact send you multiple emails informing you that your payment was past due and your account was at risk of being disabled. We are starting the porting process today. Good luck to your business in the future.
September 2020
Danny from Repair Tech Kings
Company Size: 2-10 employees
Industry: Consumer Goods
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
September 2020
SAVE YOURSELF AND MONEY
Hate this company so much I genuinely hope they dont last.
Pros
You have a working company number when it decides to work
Cons
EXTERMELY TERRIBLE CUSTOMER SERVICE. MISSED CALLS GALORE, APP NOT RINGING OR EVEN ACKNOWLEDGEMENT OF A CALL.
Reasons for Choosing MightyCall
Seemed to look legit
Reasons for Switching to MightyCall
Tired of not being helped and having to pay for sub-par services

Response from Infratel
Replied November 2020
Hey Danny, I see that something that happened clearly has you upset. If you used the product for 1-2 years, surely you weren't irate about it for that entire span. If there was an inciting incident for your sudden reversal in opinion, please let us know so we can look into it and see what went wrong. ~regards
December 2018
Michael from Verillas, LLC.
Company Size: 2-10 employees
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
December 2018
General review of MightyCall
For our small business, it helps us manage our call volume with a small staff and lets us relocate our phones to other locations when we are on the move. It takes a little bit of setting up, but well worth it for how it can help manage your calls.
Pros
Easy and quick to edit you call flow or change your pre-recorded messages. Easy to subdivide call flows between multiple members and have segregated messages and management.
Cons
Difficult to record automated messages, but we only use the phone recordings so the computer and microphone method may be better. Sometime the messages will glitch and not let you mark them as resolved. We have messages from years past that are just always there we can never get rid of.

Response from Infratel
Replied December 2018
Thank you for the review Michael. In my experience, recording custom messages on a computer with a good microphone does result in higher quality recordings. For the glitched messages, is there anything they have in common? Length or distance or anything we can investigate further? ~Best regards
April 2018
Susan M from Susan M Signer Services
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
April 2018
Mighty Call's Multi-Tier Pricing Creates Great Value to Small Business Owners
Pros
Time savings, price, and less interruptions so I may focus on projects or assignments. Are you a small firm or sole proprietor? If yes, then Mighty Call may be an option for you. Mighty Call is a virtual receptionist service. As a sole proprietor, you may not be able to afford a full-time receptionist or you may only need your phones answered on a limited basis. Therefore, using Mighty Call is an affordable option. I find spending time on the telephone to answers calls is taking away from my work when I should be focusing on taking care of customers. As a business owner, I look for value and based upon need. Value is in the toll-free numbers and allocating telephone time so you may stay focused on projects or assignments for the customers. I tried Mighty Call as a free trial. My business is at the point where now I'll need to purchase Mighty Call.
Cons
I know it may sound strange, but the con is the lack of control of who handles my telephone calls. Personally, I prefer a hands-on experience with the client. Reality is that answering each telephone call interrupts my work flow and affects my ability to generate more income.

Response from Infratel
Replied September 2018
Hello Susan, We appreciate your feedback. We value our customers and their time and can definitely understand your wish to stay tuned and control each and every process of your business. We can advise you to use our Caller ID feature for figuring out who¿s calling you, and more importantly, you can use CNAM for branding your business when you make phone calls. If you wish to avoid undesired calls or can't talk right now, transfer it to a voicemail by using the call screening feature. Anna Head of Customer Care
September 2018
Tony from Picture Stock Worldwide Inc
Company Size: 2-10 employees
Industry: Media Production
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2018
"MightyCall Is The Best Virtual Phone System For Any Size Business & At A Great Price"
My overall experience has been very positive. I have already recommended this company to a few business associates and they too really like it. I can communicate with my customers from anywhere and the calls are always crystal clear.
Pros
The entire platform is very user friendly. This system will work for any size business. Your entire team will get hooked on this very quickly. The mobile app works flawlessly. You can run your business from anywhere and no customer will every know where you are.
Cons
You do not have an unlimited minutes plan like Grasshopper. does. In the beginning I had a couple of questions which were answered right away but I wish there was an FAQ section which would have made it easy and I would not need to bother sending any emails to find out.

Response from Infratel
Replied October 2018
Hey Tony, we're thrilled to hear you like the service! We're actually in the process of adding a FAQ section to our website--which questions did you need answered that you think should be included in FAQs? Thanks for spreading the word!
February 2020
Charles from Escape Room 13
Company Size: 2-10 employees
Industry: Entertainment
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
3.0
February 2020
MightCall killed the Automated Telemarketers
Overall, I'm mostly pleased.
Pros
I like that it got rid of the automated phone calls.
Cons
I really want some answering service options. I like ringing all employees at once, then after a certain time, it would ring an answering service, or even my phone after all the employees. I would switch my other business today if this existed. Also, you cannot 'complete' items from History tab in the IOS app. I can only choose 'complete' from the dashboard. I don't like this.
Reasons for Choosing MightyCall
I have one business with MightyCall and another with Grasshopper. You will not get my other business until you implement an if/then call option. Call all employees, and if no one answers, then ring boss/answering service.

Response from Infratel
Replied March 2020
Hey Charles, Thanks for taking the time to leave a review. Regarding the inability to complete items in the history tab, we're in the process of overhauling and adding more options when sorting/organizing call history, so soon enough that problem should be resolved. In the meantime, good luck with business!
February 2020
Lauren from LK Institute, LLC
Company Size: 2-10 employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
4.0
Customer support
1.0
Functionality
2.0
February 2020
Works, but not the best
Pros
It is very low cost which is great. However, you get what you pay for.
Cons
The date and time of received calls or messages is consistently inaccurate. Also, we have had issues with our voicemail message being played twice in a row before someone was able to leave a message. Lastly, the numbers are clearly recycled so we get a lot of calls from previous users of our phone number. The app is not very functional or user friendly. It is very slow and lags most of the time.
Reasons for Choosing MightyCall
Because it seemed like it would be the best option at the time because we were very, very small when we first started the business.

Response from Infratel
Replied February 2020
Hey Lauren, We're sorry you had issues with the service. We don't keep costs down to reflect our quality but to give customers the chance to use VoIP without breaking the bank. Regarding your specific issues, did you ever consult with our product team to help you set up calling rules?
October 2017
Suzanne from Spirit Gate Acupuncture PC
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2017
I have eliminated robot calls! My VA can do customer service from my business number
By having people press "1" to speak to me or leave a message, I have almost completely eliminated robo-calls. Most robots don't follow voice commands.
Pros
You can get it to do just about anything you can imagine for a fraction of the price of other systems.
Cons
I have to call MightyCall to have them help me configure it, which they always do promptly and patiently, but sometimes I try to do it myself and it never works as well as if I just call them and have them help me configure it. I don't like that I get notified that I had "recent activity" I don't know if that is a dropped call or an important text message. I wish it distinguished between text messages, voicemails and dropped calls
February 2020
Honnah from Bendel City LLC
Company Size: 2-10 employees
Industry: Consumer Goods
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
2.0
Functionality
3.0
February 2020
Mightycall review
Phone lines
Pros
Simple to use Can use mobile app with WiFi only
Cons
Los of bugs with the service and apps Crashes periodically
Reasons for Choosing MightyCall
Better suited to our needs
October 2018
Justin from Krista K's Ice Cream
Company Size: 2-10 employees
Industry: Restaurants
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
October 2018
Long time MightyCall user, better than all other alternatives
Pros
I like that it's super easy to set up and maintain. We use it basically to tell our customers our hours of operation.
Cons
I wish my plan offered an api. We can't spend more money since we are a tiny, one location, family business. Our hours change day to day and I wish I could automate the updating of our audio message, but that's not available on the tier of service we are on.

Response from Infratel
Replied October 2018
Hey Justin, thanks for the review. I know API is currently only available with the ultimate plan, but we are doing some testing on further integrations that would allow us to extend it to the other plans as well. Hopefully it's ready to go sooner rather than later
February 2020
Peter from H2OKnow Water Group Ltd.
Company Size: 2-10 employees
Industry: Food & Beverages
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
February 2020
MIghty Call
Overall, we are happy with the service, price and uptime of the system. It has increased our communications and customer satisfaction.
Pros
I like the portability and ease of administration. I am not locked into my office, and with their features it is comforting to know that the phone call is recorded allowing a higher level of CRM. We have to date not had any downtime or disruption in service.
Cons
UI/UX - Although everything is functional the experience for the user is a little bit confusing.

Response from Infratel
Replied February 2020
Hey Peter, Thanks for leaving a review and we're glad your business is doing well! We're always on a mission to get our UI simple and comfortable--since we know VoIP can be confusing--so do you mind specifying which parts your team finds unclear?
October 2018
Brannon from Boke Bowl
Company Size: 11-50 employees
Industry: Restaurants
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
October 2018
Virtual Assistant
Pros
I can only speak to the way we use Mighty Call, which is strictly as a virtual assistant. I have two locations but want one phone number that then routes the callers' calls to the correct location based on a simple phone tree. For this, it works very well.
Cons
It has gone down a couple of times. Maybe 3 times in 4 years? While that isn't much, it really puts my business into a frenzy, and it is difficult to reach a person in tech support.

Response from Infratel
Replied October 2018
Hey Brannon, thanks for giving us some feedback!
February 2020
Chris from Chris Henrie Therapy, LLC
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2020
Mighty Call friendly
Overall it has been good and when I have had issues customer service has been very helpful.
Pros
It allows me to have a number for clients to call without purchasing another phone
Cons
It has progressively gotten less quirky and easier to use. There have been limitations in texting that have improved. At times it feels difficult to navigate like going to history then text to try to pick up where I left off
Reasons for Choosing MightyCall
It was recommended because my virtual assistant was using it with other clients

Response from Infratel
Replied February 2020
Hey Chris, Thanks for the review. We're glad you like the system, but could you be more specific about how you feel the system has gotten harder to use?
May 2019
Brandy from Serenity V Steam
Company Size: 2-10 employees
Industry: Consumer Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2019
A Must Have for your Business
Pros
MightyCall helps me to stay connected with my clients all from the touch of my cell phone. What I enjoy the most about this software is its easy functions for call set up/IVR solution.
Cons
Cons: I cannot start a text thread to a client. I can respond if the client texts me.

Response from Infratel
Replied May 2019
Hey Brandy, thanks for the review! Regarding your problem with starting a text message thread, our tier 1 will be contacting you shortly to help sort that out. Happy calling!
March 2020
Tracie from El Paso Garage Door Repair
Company Size: 2-10 employees
Industry: Consumer Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2020
A+ For Might
My day job is running a call center, I have 20 years experience with IVR's and phone systems. My husband has a garage door repair bussiess and I wanted to be able to use different phone numbers for different advertising streams, as to allow me to track results. Also wanted to be able to route calls to mulitiple people at the same. Mightycall was super simple to set up , easy to change on the fly, and you can't beat the price.
Pros
Easy to use, impressive functionality for the price point.
Cons
Reporting could be more robust, but is adequate.

Response from Infratel
Replied March 2020
Hey Tracie, Thanks for the review! We're glad someone with so much IVR experience can appreciate the simplicity and functionality of the system!
September 2018
Tyson from BrightOrder
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2018
MightyCall Review
This has allowed our team to answer calls seamlessly from anywhere. An absolutely blessing for our work from home team members.
Pros
This is the most affordable and simple solution I have found to receive customer phone calls from anywhere in the world. It's perfect for small and medium sized organizations that cannot spent thousands of a dollars per month for enterprise systems loaded with unnecessary features and complexity.
Cons
It isn't possible to nest multiple IVR trees without passing calls to another number within the system.

Response from Infratel
Replied October 2018
Hey Tyson, we're glad to hear the service has been a help to your business. Keep up the good work!
November 2018
Jordan from Energy Simply
Company Size: 2-10 employees
Industry: Utilities
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
November 2018
Good solid choice for business phone service
Pros
Easy to use. Service Works well with IPhone.
Cons
If you run out of minutes on your subscription it will cut you off in the middle of a call with a customer! I have infrequent complaints with some customers not being able to get through when they try to call.

Response from Infratel
Replied November 2018
Thanks for the review Jordan. You're right, cutting off in the middle of a call is pretty terrible--we'll get on fixing that immediately (we have something to eliminate that situation entirely coming soon).
September 2016
Anonymous
Company Size: 2-10 employees
Time Used: Less than 6 months
Review Source: GetApp
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
2.0
September 2016
Customers are not valued here
This company is horrible! I don't even know where I begin. I guess I should start with the poor service. Their app is extremely faulty: when I would try to make outgoing calls to clients, my personal cell phone number would show. Then the app wouldn't allow me to play my voicemails, so I every time a got a voicemail, I would have to wait until I got home to check them on my desktop. On top of that the reception during the calls was poor. I could barely hear the call even with speaker phone and the calls would go in and out. -- Not a good look for a new business owner! I've gotten better service from Google voice, which is free! They failed to resolve these issues over a 3 month period. They refused to adjust my bill, so I was charged for services I did not receive. When I cancelled my account, they charged me for another month because of the few days it takes to port the number out. Then, they kept charging me after I cancelled and there wasn't even a phone number on the account! HORRIBLE SERVICE AND CUSTOMER SERVICE. They do not value their customers. I would give 0 stars if I could.
Pros
Features that are appealing
Cons
You don't actually get the features that they market to you because of all the problems with their service Bad reception that makes your company look bad Poor service and customer service

Response from MightyCall
Replied September 2016
Dear customer, We’re deeply sorry you didn’t have the best experience with MightyCall. We appreciate your comments, as we use all information and feedback we receive for service improvement. I would like to follow up on some of the points you made: • Playing voicemails through mobile app – it’s important to have stable internet access via phone carrier or use wi-fi, when you need to upload files. Unstable internet access may cause delays in loading and playing files on your account. • Сall quality – call quality issues may occur due to either phone carrier having technical issues or local settings. In case there is a technical issue on telecom provider side, regrettably, there is not much we can do. • Initiating phone calls – the MightyCall service and app itself provides different ways for phone calls initiation and defining phone number, and all customers are free to choose preferred method through application settings. We apologize for taking so long to resolve those issues, and we will continue to work on improving the quality of our customer service. We’ve refunded subscription fee charged from your credit card after the number was ported out. Your card was charged automatically, as the account wasn’t technically canceled yet. Please accept our sincere apologies. Thank you for taking the time to share your experience and concerns. Best, Anna MightyCall Customer Success
October 2018
Katherine from The Park Avenue Inn
Company Size: 2-10 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2018
The Inn
No technical issues with MightyCall; and therefore I don’t lose valuable time.
Pros
Privacy of my personal line. There have been no technical problems with MightyCall;and therefore, I don’t lose valuable work time. It was recommended by my web maintenance company.
Cons
No complaints. A text notification might be nice. Overall very happy with the software.

Response from Infratel
Replied November 2018
Hey Katherine, glad to hear things are going well for your business with MightyCall!
February 2020
Gabriel from 3 Keys Brewing
Company Size: 11-50 employees
Industry: Restaurants
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
Great Service and Value!
Great from end to end.
Pros
It was very easy to use, set up and make changes. Gives your company a professional appearance at a great price.
Cons
No cons, just no longer needed the call tree.
Reasons for Switching to MightyCall
We no longer needed the call tree and only need an voip service to forward our number to.

Response from Infratel
Replied February 2020
Hey Gabriel, Thanks for the great feedback. If we're ever on the Gulf Coast, we'll stop in for a drink!
May 2017
Daniel from National Security Alarms
Company Size: 11-50 employees
Industry: Security and Investigations
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
May 2017
I have found the platform to be very slow and difficult to navigate when just starting.
after hours call management
Pros
The process of setting up call flows was fairly simple and intuitive. I liked the control and customization of the call flows and the greetings. It's a must that there is an app (although below I have made improvement suggestions). So far does what we need so it works well enough for now.
Cons
Slow, difficult UI/UX with everything besides the call flows, but still needs some getting used to. There is bad management of activity, causing me to have to go to history and hit voicemail to see a clear, manageable view of the important activity. seems like the history and activity section are redundant, and confusing. Please find a way to merge this. The mobile app should have a speaker phone option for voice mail!!! The navigation is a different experience that lacks cohesion between the desktop and mobile.

Response from Infratel
Replied June 2017
Hello Daniel, On behalf of MightyCall, I'd love to thank you for the feedback. We're working on building useful and trusted service. Our last product release contained UI improvements.We'll be more than happy to hear your comments on re-designed navigation. Anna Head of Customer Success
February 2020
Chris from Cookinpellets.com
Company Size: 11-50 employees
Industry: Retail
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
February 2020
Works as promised
We ate answering all calls more due to the out teach to cover many employees.
Pros
Travels with us! At office or on cell and multiple people are able to be contacted with the extensions
Cons
A bit clunky to set up and kinda of deep with features.

Response from Infratel
Replied February 2020
Hey Chris, Thanks for the review! We appreciate you taking the time to help us out. One more quick question, since we know VoIP is complicated: Do you have any advice for how we can ease new customers into the process?You noted a clunky setup but stuck it out to reap the rewards of the system, and we think more people would benefit from doing the same.
February 2020
Michelle from Hairs 2 the Bride, LLC
Company Size: 11-50 employees
Industry: Cosmetics
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
2.0
Customer support
3.0
Functionality
3.0
February 2020
Too many missed calls
It is ok. If I never had a missed call or call straight to voicemail I would love this product.
Pros
That it will make multiple phones ring when a call comes in.
Cons
Calls come in but no one's phone rings and the client goes straight to voicemail. Some times we do not know a client calls until we look at our records and at the time it is too late. Potentially lost money.
Reasons for Choosing MightyCall
Price

Response from Infratel
Replied February 2020
Hey Michelle, Sorry to hear your experience was unsatisfactory. By chance, did you ever reach out to our product/customer service team for help? Often if too many calls are going straight to voicemail, the call distribution setup may have been off. We're more than willing to help you out, if you want to give the service another chance. ~regards
February 2020
Gregory from Gregory Ramon Design Studio, Inc.
Company Size: 2-10 employees
Industry: Architecture & Planning
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
GRDS Business Experience
Mighty calls helps us track and communicate with our clients consistently
Pros
Call Flow options for answering and routing calls Multiple options for conducting calls (webphone, cell, landline) Updated contacts features Ability to record calls
Cons
intermittent service issues software bugs
Reasons for Switching to MightyCall
The additional features and scalability of Mighty Call was a key reason we decided to swtich.

Response from Infratel
Replied February 2020
Hey Gregory, Thanks for using MightyCall and leaving a review! We're always thrilled to get positive feedback. Keep your business going strong!
February 2020
Josh from PEXhouse.com
Company Size: 2-10 employees
Industry: Consumer Goods
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
3.0
February 2020
Good but has connection limitations
pretty good. There are issues but, we don't use it as a primary method of communication so we can get by. If it was our primary phone line it would not be worth it.
Pros
Convenient and ease to use. App is good and the desktop platform is good.
Cons
Connection issues, miss calls frequently connection quality is spotty

Response from Infratel
Replied February 2020
Hey Josh, Thanks for the review. Regarding call quality, where you ever able to diagnose certain situations when the line would be clear/unclear? That info could really help us out to improve the issue in the future.
May 2017
Sandra from Red Sand Studios
Company Size: 1 employee
Industry: Photography
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2017
Great service
Pros
I get alerts on my cell and don't have to use my personal number for business. This is great because I can also set my business hours and not get calls in the middle of the night.
Cons
Sometimes I don't get alerts of calls that have come in. This is bothersome as I'd like to know who calls immediately in case it's a client.
August 2014
Grisel
Industry: Printing
Time Used: Free Trial
Review Source: GetApp
August 2014
Outstanding Service
we got lucky finding this service. We are starting our journey as a Small business, so we were really looking to provide our clients with a professional company phone number without sacrificing the mobility that doing business over the cell phone gives us. The guys at Mighty Call really deliver, we are only paying $10 a month and for that we are getting two phone numbers, with many personalization options for business hours and voicemail, and extensions. We also get the Mighty App that filters all our social media, phone calls, and emails and sends us notifications very time a client is trying to reach us. This makes us feel in control and all this still from our cell phones!! Andy worked really hard to a vanity number that would represent us at no extra cost! So now our number is 844 SMALL ME how cool is that :) So in a few words: This guys deliver excellent customer service, easy and friendly setup, an app that filters all your social media, emails and phone calls, the ability to do business out of the office and more, all for a very very low cost. Don't think about it twice, go for it :)
Pros
So in a few words: This guys deliver excellent customer service, easy and friendly setup, an app that filters all your social media, emails and phone calls, the ability to do business out of the office and more, all for a very very low cost.
Cons
None, don't think about it twice, and go for it :)
October 2018
Anonymous
Company Size: 2-10 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
October 2018
Mighty Call
Very good system. No problems in three plus years.
Pros
Very effective system for the money. Easy to use.
Cons
Can’t play recordings on Mac. Otherwise no complaints

Response from Infratel
Replied November 2018
Hey, thank you for the review. The mac issue seems a bit odd though--have you contacted our support team to try and figure the issue out?
February 2020
Angel from ARC Vending Corp.
Company Size: 2-10 employees
Industry: Business Supplies and Equipment
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2020
Great solution!
Support has been available when needed!
Pros
The app/software is a great option for distributing calls and setting different call flows depending kn what you want. Really enjoy having the text option.
Cons
Currently does not support receiving attachments
Reasons for Choosing MightyCall
Better offer package.

Response from Infratel
Replied February 2020
Hey Angel, Thanks for the review. We're exploring different attachments we could possibly include in the system for input at a later date.
February 2020
Robby from Joyride Houston
Company Size: 2-10 employees
Industry: Leisure, Travel & Tourism
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
February 2020
Joyride Houston Input
We really like the ease of implementation
Pros
Ease of use for employees Separate lines Texting feature
Cons
My time zone keeps going from CST to a European one We are getting 6-10 dropped 8 second calls a day
Reasons for Choosing MightyCall
Better price for multiple users

Response from Infratel
Replied February 2020
Hey Robby, Thanks for taking the time to give a review. I'll have the tech department look into why those dropped calls are happening.
October 2018
Craig from NHWLC
Company Size: 1 employee
Industry: Health, Wellness and Fitness
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
2.0
Functionality
2.0
October 2018
You get what you pay for
Pros
It accomplishes its primary function in the sense of receiving and making calls.
Cons
The app does not function great. If you are using the app to answer a call and get an actual call on your mobile, it is a nightmare.

Response from Infratel
Replied November 2018
Hey Craig, thank you for the feedback. We've been making strides to improve the app's functionality, so hopefully your issues are resolved soon.
October 2018
john from doctor's choice
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
October 2018
Great starter entrepreneur phone system
Pros
Web based, access from anywhere. Inexpensive way to record calls.
Cons
Calls can lag. Had to reroute to a landline.

Response from Infratel
Replied October 2018
Hey John, we're happy to hear the system is doing well for you. Best regards!
February 2020
Kim from Mile High Fitness and Wellness
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
Mighty call review
Great support, good software
Pros
ease of use . very easy to use for everyone on our eam
Cons
quality of calls. especially using speaker phone

Response from Infratel
Replied February 2020
Hey Kim, Thanks for the review! We appreciate the feedback. Quick question: when your call quality is subpar, are the calls on your cell phone or the webphone? And are you in your in your workplace or somewhere else?
November 2018
Brice from Spark Events
Company Size: 2-10 employees
Industry: Events Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
November 2018
Functional Product
Like user interface.
Pros
Payment options, and the plan. Ability to listen to voicemails on the computer.
Cons
The app and calls drop. Low quality in sound.

Response from Infratel
Replied November 2018
Hey Brice, we're glad you like the new UI. Regarding the call quality, have you talked to our support team? It's likely there is a source behind the problem that they could help identify. Thanks again!
May 2017
Andres from Vortex/Bexar Mail
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2017
Awesome Virtual Phone Service
Separate business numbers to my personal mobile phone. Be able to answer and respond to texts on the go.
Pros
You can do so much with the configurations that they provide you on the user control panel. It's very simple to use & understand.
Cons
Can not block a range of numbers, you have to insert each number manually. Can't dial out from a desk-phone.
May 2019
janet from YOUR LEASING SOLUTION
Company Size: 11-50 employees
Industry: Financial Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
2.0
Customer support
5.0
Functionality
3.0
May 2019
mighty call
I DO NOT LIKE THIS SOFTWARE AT ALL, IT NEEDS A LOT OF BUGS FIXED AS YOU CAN SEE FROM MY ABOVE COMMENT
Pros
THERE IS NOT REALLY ANYTHING I LIKE ABOUT THIS SOFTWARE MAYBE THAT IT IS STRICTLY INTERNET USE.
Cons
FIRST OF ALL I DO NOT LIKE HOW WHEN YOU CALL A PHONE NUMBER IF YOU NEED TO "PUSH 0 FOR THE OPERATOR" IT DOES NOT WORK YOU CANT PUSH THE NUMBER. I ALSO DO NOT LIKE HOW IF THE CALL DROPS AND YOU IMMEDIATELY WANT TO CALL THEM BACK IT SAYS YOU NEED TO "END THE CALL" FIRST BUT THERE IS NO CURRENT CALL SO YOU CANT DO ANYTHING UNLESS YOU EXIT FULLY OUT OF THE SYSTEM, EVEN SHUT YOUR COMPUTER DOWN AT TIMES. I REALLY DO NOT LIKE THIS SYSTEM AT ALL

Response from Infratel
Replied May 2019
Hey Janet, we're sorry to hear you had some problems with the system. Regarding the system's ease of use, did anyone ever reach out to you (or vice versa) about setting the system up and maximizing its use?
May 2019
Chad from MOZAY
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
May 2019
Breathing new life into phone software
Fantastic phone provider – the best I've ever used. I would never turn back to our old provider.
Pros
MightyCall is new, and you can tell in all the best ways. The apps and website are clean and easy to use, the pricing tiers are common sense, and the support team is responsive. We've had a good time switching to MightyCall from our previous phone provider – a bloated, overpriced giant in desperate need of updates. It has lots of smart automation features that other phone providers don't.
Cons
MightyCall is missing a few advances features present in more established phone providers, but I have no doubt that they will continue working and adding these features over time.

Response from Infratel
Replied May 2019
Hey Chad, thank you for the nice review! What are some of the features you'd like to see added in the near future? ~regards
November 2018
Justin from Verillas
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
November 2018
MightyCall is functional
Pros
Call re-routing dashboard, app access and message recording is all reasonable
Cons
Cost to value is challenging. Once your number is in their ecosystem, leaving is difficult.

Response from Infratel
Replied November 2018
Hey Justin, thanks for the review. A note though, we port numbers both in and out, so leaving isn't as difficult as it is in other systems.
February 2020
Jamie from Titan Air Conditioning Inc
Company Size: 2-10 employees
Industry: Consumer Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
2.0
Customer support
3.0
Functionality
4.0
February 2020
Has potential
Pros
Love being able to text and voicemail to text
Cons
When talking to customers there is a delay and sometimes when calling customers they can't hear me it's too staticky
Reasons for Choosing MightyCall
Because I could record calls

Response from Infratel
Replied February 2020
Hey Jamie, Thanks for the review. Sorry to hear that your call quality wasn't what you expected. Could you possibly provide more details on exactly when calls would sound staticky?
May 2017
Tanner from GETUS Communications Ltd
Company Size: 11-50 employees
Industry: Telecommunications
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
May 2017
Incredible workplace tool.
Pros
Functionality with ease. You don't need to be a system administrator to run your call centre. System allows for computer, VoIP and mobility application functionality. No need to run your business from a desk.
Cons
Lack of hold music options. Ie. live hold music of radio, ete while users await for a Team member. Being able to disable "activities" on a per number basis.
October 2018
Warren from Midwives of NJ
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
October 2018
MIghty call for medcial pratice
Great!
Pros
Easy to configure all the different call flows we need
Cons
the Mobile App has limited admin features

Response from Infratel
Replied November 2018
Thanks for the review Warren! And don't worry, we're looking to expand admin features on the mobile app.
February 2020
Michael from SANTA TRACKER
Company Size: 10,000+ employees
Industry: Broadcast Media
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
SANTA TRACKER
It is very easy to use and they have a great support team and a marketing team. You can email their support team if you have any problems and they give you a 30 day moneyback guarantee. You can also reach their support team by phone.
Pros
It is very easy to use and very easy to set up.
Cons
There is nothing at all that I do not like about it.
Reasons for Choosing MightyCall
MightyCall was more reasonable but also did the same thing but it came with more features and it was very easy to use and it’s very cheap
Reasons for Switching to MightyCall
We did not like the way Google was treating us and it was very hard for our employees to use their system.

Response from Infratel
Replied February 2020
Hey Michael, we're thrilled you're so happy with the product. Keep your business thriving!
March 2020
Anonymous
Company Size: 11-50 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
3.0
Customer support
1.0
Functionality
3.0
March 2020
Poor call quality, poor customer service, missing critical features
Terrible. We switched and they even screwed up the porting process. Would not recommend at all.
Pros
It's cheap and easy to implement, but you certainly get what you pay for.
Cons
Calls get dropped all the time. Every 20 minutes it struggles to keep up and then the call drops. I contacted support and they couldn't figure it out. The inbound call cannot show call display to your phone, this is a major feature. They quote that they can do it, but that's only in the app (not on your cell). Customer support is useless.
Reasons for Switching to MightyCall
Features

Response from Infratel
Replied November 2020
Hello, we're sorry you had such a negative experience with our service. There may have been underlying circumstances for why your call quality was lackluster, as the vast majority of our customers report no such problems. In any case, hope you and your business are doing well.
February 2021
Teena from Financial Fitness Consultants LLC
Company Size: 1 employee
Industry: Accounting
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Functionality
1.0
February 2021
WORST CUSTOMER SERVICE EXPERIENCE SO FAR IN THE VOIP INDUSTRY (and I've had a few)
I was not given the trial period prior to being BILLED $49.99 IMMEDIATELY and when I called to cancel (couldn't get it to cancel in the portal) and was told their "POLICY IS TO NEVER REFUND MONEY BACK". The worst part is that they CHARGED ME ANOTHER $49.99 3 DAYS AGO AND I HAVEN'T EVEN BEEN ABLE TO USE THE SERVICE! I noted that due to my delay in cancelling I would eat the 1st $49.99 BUT IF I HAD BEEN GIVEN MY TRIAL, I WOULD HAVE NEVER BEEN BILLED THE 2ND MONTH. BUYER BEWARE I WAS TOLD THIS SERVICE WAS "MONTH TO MONTH" BUT YOU BETTER CATCH THEM BEFORE THEY BILL YOU-DO NOT PROVIDE YOUR CREDIT CARD INFORMATION BECAUSE YOU CAN NEVER DELETE IT. MY REVIEW ISN'T ABOUT HOW THE SERVICE WORKS AS IT WAS NOT FOR ME AND IF THEY WERE A REPUTABLE COMPANY AND GAVE ME AT LEAST DECENT CUSTOMER SERVICE WITH THE CANCELLATION I MAY HAVE RECOMMENDED THEM FOR PEOPLE THAT DON''T NEED TO CONNECT A POLYCOM PHONE BUT RATHER USE THEIR OTHER SERVICES BUT THE WAY THE COMPANY TREATS THE CUSTOMER THAT WANTS TO CANCEL TELLS A LOT ABOUT A COMPANY.
Pros
The sales person was great and if the software does what he said-it is good. I got as far as downloading the ap on my phone and logging in online. Both were fine.
Cons
Unfortunately one of main things I needed was to be able to use my Polycom phone with the service (in addition to the other options) and the timing for my current provider to stop working (iphone ap to access out of the office) was really bad and I am really busy but I need a phone. I thought I was getting free trial for one but was charged DAY 1. I took the time to set up an onboarding but the tech could not set up my Polycom phone-I told him that the solution was NOT GOING TO WORK FOR ME THEN. Later the sales person tried to send me a written guide to set up but by that time I was too busy to try and figure it out myself.
October 2018
Stan from GreenNurse Group
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
2.0
Functionality
4.0
October 2018
Excellent small business solution
Pros
Setup is fairly easy, and the service works consistently
Cons
Unable to delete calls from the call log. I don't need every incomplete call saved.

Response from Infratel
Replied October 2018
Hey Stan, glad to hear you're having success using MightyCall. To help us out, can you elaborate on how you think our customer support could be better? Thanks and happy calling!
Displaying 1 - 50 of 81 reviews