About MightyCall

MightyCall is a cloud-based business VoIP solution designed for small businesses. It helps users manage customer service calls and company communications.

MightyCall handles incoming calls including toll-free, local and vanity numbers. It offers features such as voicemail, hold music, conference calling, call forwarding and call screening and recording.

A multichannel activity dashboard displays text messages, calls, emails, callback requests and social-media interactions with expected response times and the rep assigned to each task. Email integration allows companies to convert emails into to-dos, which can then be assigned to any team member. The mobile app for Android and iOS devices lets managers receive alerts about...


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Supported Operating System(s):

Web browser (OS agnostic)

82 Reviews of MightyCall

Average User Ratings

Overall

3.74 / 5 stars

Ease-of-use

3.5

Value for money

4.0

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(33)

33

4 stars

(22)

22

3 stars

(11)

11

2 stars

(5)

5

1 stars

(11)

11

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 82 results

February 2020

User Profile Picture

Jordan from Stampede Excursions

Verified Reviewer

Company Size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Functionality

5.0

February 2020

Packed with A Lot of Features

Pros

The ability to auto record calls and easily configure menus was very helpful.

Cons

It would be nice to be able to control call groups more than just having a list and also it would be nice to have the good music not start over every time someone is on hold but continuously play so that when put on hold they jumped in where it was.

Reasons for Switching to MightyCall

Pricing and features

Response from Infratel

Replied February 2020

Hey Jordan, Thanks for the review! We will look into various technical possibilities for extending call group flexibility within the system!

September 2020

User Profile Picture

Timothy from TUG Brands LLC

Verified Reviewer

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2020

Solid Low-Cost (no pay-per-minute)

We have not had any problems at all. Calls are easily identified. We can make calls from our toll-free number. Quality is perfect. No complaints.

Pros

It made it super easy to find a toll free vanity number. The cost was better than other providers and their plans are for an unlimited amount of minutes. The setup is very easy to do and intuitive. We were able to do a lot of very nice things with our phone system to make us sound like a huge company. Customer service was always right on, quick, and friendly.

Cons

I wished there was a way that customers who called (while all lines were busy) could just wait forever until someone was available. Apparently, this is an expensive feature and the only softwares I found that could do this were exponentially more expensive. Also, I would have liked to be able to just type a script in the prompts and have a friendly voice read them for me. I think they offered voice over service, but with a fee.

Reasons for Choosing MightyCall

Price, Unlimited Minutes, ease of use and setup, best vanity number available for us at the time

Reasons for Switching to MightyCall

GV did not offer enough features

Response from Infratel

Replied November 2020

Hey Timothy, Glad to hear the service is going well for you. Regarding the wait times, how has your experience using call queues been? Is that not helping keep customers on the line waiting enough?

February 2020

Marisa from The Kevin Eikenberry Group

Company Size: 11-50 employees

Industry: Management Consulting

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

1.0

Functionality

1.0

February 2020

Seemed Promising But...

On the plus side, people know that it's a business call. It's cheaper than what we had. On the downside, we kept getting a missed call notification every single time someone got to our phone tree and hung up. I had to tell my team to just shut off their notifications and just have it email them if they got a voicemail because otherwise we were getting so many of these notifications every day. And then the no-vacation mode thing really screwed some stuff up a few times. We ended up having to have that person get a Google Voice number to set as their Mighty Call number and then transfer their GV to another coworker because we couldn't do it within their system. Let's face it, people take vacations. People are out of the office sometimes. Seems pretty crazy to not have some way to forward that person's calls.

Pros

It was a lot cheaper than what we were using. We also liked the idea of the app because it meant that we could tell that it was a business call vs. a personal call which is something we couldn't do with our previous software.

Cons

There is no vacation mode. I used to be able to forward one of my coworker's extensions to another coworker while they were out of the office but I can't do that anymore. Which means that when one of our sales people is out of the office on vacation, all of those calls just go to voicemail. Which, in a small business, really isn't acceptable. I actually asked your customer service about this one day (on a day when I really needed this feature to work) and was told that not only could I not do it but that it wasn't essential for our business. Which was uncalled for and frankly untrue. There needs to be some way to temporarily transfer someone extension to someone else or enable a vacation mode and it automatically transfers calls to another person or something.

Reasons for Choosing MightyCall

It was cheaper.

Reasons for Switching to MightyCall

They were way too expensive and we were almost an entirely remote team. Didn't need desk phones anymore since we're all using our cell phones.

Response from Infratel

Replied February 2020

Hey Marisa, We're sorry to hear your customer service experience was so unhelpful. We appreciate you giving the service a chance and are sorry the lack of options for rerouting calls to an employee on vacation cost your business. ~regards

March 2021

Anonymous

Verified Reviewer

Company Size: 1 employee

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

5.0

March 2021

Incredible Functionality beyond simple phone calls

Excellent second line facility, which I use to receive sales calls, so it's important to have the ability to record them, make notes about the calls and be able to choose numbers in the territory I am targeting. I'm in the UK selling into the US and MightyCall really does the job. It's been very realiable in the months I've been using it. It's a little more than I'd like to spend, but it does offer more than I need and I'm expecting to grow into the product over time.

Pros

It does so much seamlessly beyond just providing telephone numbers. For example, call recordings, call notes etc. There's a lot I haven't started to use yet but as my business grows I expect.

Cons

It's a bit on the pricey side at entry level, and I think there could be a pared down version with less in the way of buzzers and bells for a lower ticket price

Reasons for Switching to MightyCall

MightyCall offers much more functionality, like call notes, it's also on desktop which for example Hushed is really a mobile app. iPlum I had call problems, so quite pleased with MightyCall. I was looking for reliability and functionality and I've found it. I still use Hushed for my personal second number app , but MightyCall is hands down the winner for business.

Response from Infratel

Replied April 2021

Hey there, We're glad to hear you like the service and it's doing your business well! We're always here if you need anything! Best of luck to your business.

February 2020

Anna from Hire A Courier, LLC

Company Size: 2-10 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2020

Pleased With MightyCall

It works great for our company in that we are a small business and utilize a virtual receptionist. With MightyCall I am able to have the phone ring to our office for a set number of seconds and if no-one answers it rings to our virtual receptionist. We never miss a call, even with being a small company.

Pros

MightyCall is very diverse/flexible when it comes to setting up call flow. You can set specific client groups to ring to different users, set up voice instructions to direct callers to the appropriate person, accept and send texts from your cell phone using the MC app. It is easy to share voicemails, etc with other users.

Cons

I have never been able to get the app to fully function. I like the idea of having my phone ring a different tone so I am aware it's a business call, but the only way to do that is to have it ring through the app. Maybe it is my phone, but the app disconnects sometimes and I miss a call without it ever ringing. I go around this by having it ring directly to my cell. Never miss a call.

Reasons for Switching to MightyCall

MightyCall has so much more flexibility in cool flow control, voice messages, transferring, and controlling ring time between transfers. We were also having problems with Google Voice transferring correctly to our virtual receptionist.

Response from Infratel

Replied February 2020

Hey Anna, We're glad you enjoy MightyCall. Regarding the app, are you using the Android or Ios version? We can look into it. ~regards