MightyCall Software

MightyCall Software

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FrontRunners 2021

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About MightyCall

MightyCall is a cloud-based business VoIP solution designed for small businesses. It helps users manage customer service calls and company communications. MightyCall handles incoming calls including toll-free, local and vanity numbers. It offers features such as voicemail, hold music, conference calling, call forwarding and call screening and recording. A multichannel activity dashboard displays text messages, calls, emails, callback requests and social-media interactions with expected response times and the rep assigned to each task. Email integration allows companies to convert emails into to-dos, which can then be assigned to any team member. The mobile app for Android and iOS devices lets managers receive alerts about incoming requests and assign them to t...

MightyCall Pricing

Small Team: $12 per month / user for 1000 minutes, 2 toll free or local numbers and all basic VoIP features Business: $15 per month / user for unlimited minutes & 2 toll free or local numbers and advanced VoIP features Enterprise: $200 per month / unlimited users, minutes & texts

Starting price: 

$12.00 per month

Free trial: 

Available

Free version: 

Not Available

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MightyCall's VoIP

MightyCall User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

3.5

Showing 1 - 5 of 91 reviews

User Profile

Jordan

Verified reviewer

Company size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Functionality

out of 5

February 2020

Packed with A Lot of Features

Pros

The ability to auto record calls and easily configure menus was very helpful.

Cons

It would be nice to be able to control call groups more than just having a list and also it would be nice to have the good music not start over every time someone is on hold but continuously play so that when put on hold they jumped in where it was.

Reasons for switching to MightyCall

Pricing and features

Response from Infratel

Hey Jordan, Thanks for the review! We will look into various technical possibilities for extending call group flexibility within the system!

Replied February 2020

User Profile

Timothy

Verified reviewer

Company size: 2-10 employees

Industry: Retail

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

September 2020

Solid Low-Cost (no pay-per-minute)

We have not had any problems at all. Calls are easily identified. We can make calls from our toll-free number. Quality is perfect. No complaints.

Pros

It made it super easy to find a toll free vanity number. The cost was better than other providers and their plans are for an unlimited amount of minutes. The setup is very easy to do and intuitive. We were able to do a lot of very nice things with our phone system to make us sound like a huge company. Customer service was always right on, quick, and friendly.

Cons

I wished there was a way that customers who called (while all lines were busy) could just wait forever until someone was available. Apparently, this is an expensive feature and the only softwares I found that could do this were exponentially more expensive. Also, I would have liked to be able to just type a script in the prompts and have a friendly voice read them for me. I think they offered voice over service, but with a fee.

Reasons for choosing MightyCall

Price, Unlimited Minutes, ease of use and setup, best vanity number available for us at the time

Reasons for switching to MightyCall

GV did not offer enough features

Response from Infratel

Hey Timothy, Glad to hear the service is going well for you. Regarding the wait times, how has your experience using call queues been? Is that not helping keep customers on the line waiting enough?

Replied November 2020

Marisa

Company size: 11-50 employees

Industry: Management Consulting

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
2

Ease-of-use

out of 5
4

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

February 2020

Seemed Promising But...

On the plus side, people know that it's a business call. It's cheaper than what we had. On the downside, we kept getting a missed call notification every single time someone got to our phone tree and hung up. I had to tell my team to just shut off their notifications and just have it email them if they got a voicemail because otherwise we were getting so many of these notifications every day. And then the no-vacation mode thing really screwed some stuff up a few times. We ended up having to have that person get a Google Voice number to set as their Mighty Call number and then transfer their GV to another coworker because we couldn't do it within their system. Let's face it, people take vacations. People are out of the office sometimes. Seems pretty crazy to not have some way to forward that person's calls.

Pros

It was a lot cheaper than what we were using. We also liked the idea of the app because it meant that we could tell that it was a business call vs. a personal call which is something we couldn't do with our previous software.

Cons

There is no vacation mode. I used to be able to forward one of my coworker's extensions to another coworker while they were out of the office but I can't do that anymore. Which means that when one of our sales people is out of the office on vacation, all of those calls just go to voicemail. Which, in a small business, really isn't acceptable. I actually asked your customer service about this one day (on a day when I really needed this feature to work) and was told that not only could I not do it but that it wasn't essential for our business. Which was uncalled for and frankly untrue. There needs to be some way to temporarily transfer someone extension to someone else or enable a vacation mode and it automatically transfers calls to another person or something.

Reasons for choosing MightyCall

It was cheaper.

Reasons for switching to MightyCall

They were way too expensive and we were almost an entirely remote team. Didn't need desk phones anymore since we're all using our cell phones.

Response from Infratel

Hey Marisa, We're sorry to hear your customer service experience was so unhelpful. We appreciate you giving the service a chance and are sorry the lack of options for rerouting calls to an employee on vacation cost your business. ~regards

Replied February 2020

Mohamed

Company size: 201-500 employees

Industry: Outsourcing/Offshoring

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2022

Look no further than Mighty Call if you need a Dialpad replacement

We needed a phone system that could replace Dialpad which was getting more expensive while also having technical issues with call connectivity.

Pros

The pricing, IVR, and ease of use of Mighty Call made it an instant favorite for our company.

Cons

It has a bit of a learning curve, and if you're using the software without call forwarding you need to make adjustments in every new user you create in your mighty call account, otherwise its great.

Reasons for switching to MightyCall

Pricing and Reliability

Lindsay

Company size: 11-50 employees

Industry: Non-Profit Organization Management

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

September 2021

Inexpensive and functional

Customer service before setting this up and after has been helpful. It was easy to set up and we haven't had any issues since.

Pros

The price for our non-profit is perfect. We got rid of our desktop phones and everyone uses their cell phone or computer. Easy to set up. Great customer service. Number of Users and extensions.

Cons

I have not encountered any problems yet.

Reasons for choosing MightyCall

Number of users and extensions. Non-profit pricing.

Reasons for switching to MightyCall

Cost

Response from Infratel

Hey Lindsay, We're thrilled to hear the system has been working so well for you! Best of luck continuing to run your Non-profit!

Replied September 2021

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