MightyCall Software

Pros

Easy to manage portal; easy to see all activity at a glance. Most importantly it really helps us as a service company to manage any missed calls or customer that may have hung up before reaching a company representative.

Cons

Wish they had a global blacklist feature and/or an easier way to add calls to a blacklist. We get tons of spam / bot calls everyday and need to be able to block them quickly.

Pros

Seamless. Messages easy to retrieve . The price is right as well. I can retrieve messages on any device.

Pros

It is very easy to use and at an affordable price. The IVR feature as well as the call flow feature are top notch.

Cons

Have received a couple of calls that never got forwarded through to my cell phone, but besides that there is no problem.

Pros

Lots of different features for allowing IVR, hold music, queues, round robin, etc. Can use webphone or cell phones, so it makes it flexible for the staff to answer calls. Great customer service, always available to help.

Cons

Not great for organizing calls if you have employees that work in different departments. Would love to be able to add contacts to mightycall so we know the client calling. Most importantly, NEED to know the IVR selection of the missed call or voicemail - IE. if it's a sales call or customer service so that we know which dept. should return the call

I can make and receive calls.

Pros

nothing I guess. I'm currently looking for a replacement and expect to implement that change within a day or two.

Cons

Hard to find things, and when you go over your minutes and replenish, there is absolutely no way to tell how many minutes are left in your billing period. I was shocked. Also, I totally hate the way the voicemail sends you a link to download an MP4. Not good at all.

time and money saver, great for small company

Pros

Simple and convenient if you are in office or on the go. great support for Russian language, only one on market.

Cons

With our Russian and american clients we will be happy to have choice for language in greeting menu, or one more step for greetings to create that type of choice.

Enterprise grade phone and connect center solution for my complete team for less money then my personal cell phone bill

Pros

Workflow capabilities are very rich with a very easy to use application. Great high end features that you normally don't get at this price from grasshopper and others

Cons

They don't have the phone number I liked, but they still had enough to choose from from the right area codes

after hours call management

Pros

The process of setting up call flows was fairly simple and intuitive. I liked the control and customization of the call flows and the greetings. It's a must that there is an app (although below I have made improvement suggestions). So far does what we need so it works well enough for now.

Cons

Slow, difficult UI/UX with everything besides the call flows, but still needs some getting used to. There is bad management of activity, causing me to have to go to history and hit voicemail to see a clear, manageable view of the important activity. seems like the history and activity section are redundant, and confusing. Please find a way to merge this.

The mobile app should have a speaker phone option for voice mail!!! The navigation is a different experience that lacks cohesion between the desktop and mobile.

Pros

Functionality with ease. You don't need to be a system administrator to run your call centre. System allows for computer, VoIP and mobility application functionality. No need to run your business from a desk.

Cons

Lack of hold music options. Ie. live hold music of radio, ete while users await for a Team member. Being able to disable "activities" on a per number basis.

Pros

I get alerts on my cell and don't have to use my personal number for business. This is great because I can also set my business hours and not get calls in the middle of the night.

Cons

Sometimes I don't get alerts of calls that have come in. This is bothersome as I'd like to know who calls immediately in case it's a client.

Separate business numbers to my personal mobile phone.
Be able to answer and respond to texts on the go.

Pros

You can do so much with the configurations that they provide you on the user control panel. It's very simple to use & understand.

Cons

Can not block a range of numbers, you have to insert each number manually. Can't dial out from a desk-phone.

Ability to manage all my business calls in a central UI and with call tree options.

Pros

The UI is very nice on both the website and the phone app. I like the clean interface and the ability to get to the things that matter right away..(missed calls, team members, call tree)

Cons

The phone app has lag issues when it first starts. It may have something to do with the code it is loading upon initial opening. After about 20 seconds the phone app works fine and stops lagging (android, running 7.12)

Being in business today has its challenges. But having great quality services like like MightyCall. Thank you more than words can express.

Pros

The business listing.

Cons

Call drops from apps. Loading minutes. I'd like to be notified in advance of low minutes by text.

Advice to Others

I have two numbers and two businesses when MC transfers call to my phone, I have no way of knowing which office it is.

This company is horrible! I don't even know where I begin. I guess I should start with the poor service. Their app is extremely faulty: when I would try to make outgoing calls to clients, my personal cell phone number would show. Then the app wouldn't allow me to play my voicemails, so I every time a got a voicemail, I would have to wait until I got home to check them on my desktop. On top of that the reception during the calls was poor. I could barely hear the call even with speaker phone and the calls would go in and out. -- Not a good look for a new business owner!

I've gotten better service from Google voice, which is free!

They failed to resolve these issues over a 3 month period. They refused to adjust my bill, so I was charged for services I did not receive. When I cancelled my account, they charged me for another month because of the few days it takes to port the number out. Then, they kept charging me after I cancelled and there wasn't even a phone number on the account!

HORRIBLE SERVICE AND CUSTOMER SERVICE. They do not value their customers. I would give 0 stars if I could.

Pros

Features that are appealing

Cons

You don't actually get the features that they market to you because of all the problems with their service
Bad reception that makes your company look bad

Poor service and customer service

Advice to Others

Don't do it

This has enourmously helped my business. Being able to take calls from wherever I am, not having to be tied down to the office is so freeing.

Pros

-Great value
-Easy peasy to set up
-Support is great (they even gave me a discount)

Cons

-No SMS support.

Switched over to this from another pbx system, could not be more satisfied with how willing to help they are.

Pros

Awesome customer service (I am not the most technologically inclined person, but Andy got me through every step)
Great pricing model - Love the fact they have money back guarantee and cancle anytime, that's probably the reason I switched

Cons

Wasn't the most easy thing to set up, but that's okay -Customer support helped me through it!

It was important to me when I started my company that I had a different phone number for my business calls so I never miss a customer. MightyCall blew my expectations out of the water with so much more than just phone service.

we got lucky finding this service. We are starting our journey as a Small business, so we were really looking to provide our clients with a professional company phone number without sacrificing the mobility that doing business over the cell phone gives us. The guys at Mighty Call really deliver, we are only paying $10 a month and for that we are getting two phone numbers, with many personalization options for business hours and voicemail, and extensions. We also get the Mighty App that filters all our social media, phone calls, and emails and sends us notifications very time a client is trying to reach us. This makes us feel in control and all this still from our cell phones!! Andy worked really hard to a vanity number that would represent us at no extra cost! So now our number is 844 SMALL ME how cool is that :)
So in a few words:
This guys deliver excellent customer service, easy and friendly setup, an app that filters all your social media, emails and phone calls, the ability to do business out of the office and more, all for a very very low cost. Don't think about it twice, go for it :)

Pros

So in a few words:
This guys deliver excellent customer service, easy and friendly setup, an app that filters all your social media, emails and phone calls, the ability to do business out of the office and more, all for a very very low cost.

Cons

None, don't think about it twice, and go for it :)

Could not be happier with MightyCall so far, they allow my small business to utilize some of the features of much large enterprise call-centers.

Pros

Cheap, nice app user-interface

MightyCall’s virtual phone system is an excellent way for small businesses and solo entrepreneurs to get a leg up on the competition. Not only do telephone systems help businesses sound more professional, but they also ease the burden off of business owners who are tired of getting calls from clients on their mobile phones after regular business hours. The platform’s web-calling features are an added bonus for companies with a strong online presence.

Pros

Robust telephone services with no hardware required

Cons

Users have to log in to the MightyCall Receptionist to check their voicemails