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MightyCall Software

28 reviews(4.0/5)
28 reviews(4.0/5)

MightyCall is a cloud-based business VoIP solution designed for small businesses. It helps users manage customer service calls and company communications.

MightyCall handles incoming calls including toll-free, local and vanity numbers. It offers features such as voicemail, hold music, conference calling, call forwarding and call screening and recording.

A multichannel activity dashboard displays text messages, calls, emails, callback requests and social-media interactions with expected response times and the rep assigned to each task. Email integration allows companies to convert emails into to-dos, which can then be assigned to any team member. The mobile app for Android and iOS devices lets managers receive alerts about incoming requests and assign them to team members.

Additionally, MightyCall offers features like VIP/blacklist call routing, conference calls, performance reports, call history and more.

MightyCall is available on a monthly subscription basis that includes support via email

Supported Operating System(s):
Web browser (OS agnostic)

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28 Reviews of MightyCall

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  • Verified Reviewer

    Number of employees: 2-10 employees

    August 2018

    Terrible Call Quality and Customer Support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the clean interface and the look of the software dashboard. I liked that they had a promotion for a half price trial period for 3 months.

    Cons

    The customer support for the software is terrible. I emailed them about questions on the software and it took them 2 weeks to respond, and then the response was very vague. I understand that the company is based in Prague, however, customer service was way below par. I would gone with a competitor's company if I knew that I could not reach customer service in a timely manner.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Ramon from R&T Auto Wholesale

    July 2018

    Horrible product, horrible service, horrible attitude, horrible quality. Stay Away!!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Initially it seemed easy to use and fit our needs. We selected it and implemented it last April.

    Cons

    Porting a number is a 2 month long nightmare with Mightycall people ignorant of what needs to be done.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Infratel, MightyCall Ltd

    September 2018

    Dear Ramon, We appreciate you've spent with us more than a year and we're very sorry to see you've faced difficulties with the porting process in the past few months. In most cases the porting process doesn't take longer than 2 weeks, the delays can occur if VoIP providers who manage this process do not receive accurate and sufficient information. We'd work on the process improvement to decrease the time the customers need to wait for the numbers to be ported in. Anna, Head of MightyCall Customer Care

  • Susan M from Susan M Signer Services

    April 2018

    Mighty Call's Multi-Tier Pricing Creates Great Value to Small Business Owners

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Time savings, price, and less interruptions so I may focus on projects or assignments. Are you a small firm or sole proprietor? If yes, then Mighty Call may be an option for you. Mighty Call is a virtual receptionist service. As a sole proprietor, you may not be able to afford a full-time receptionist or you may only need your phones answered on a limited basis. Therefore, using Mighty Call is an affordable option. I find spending time on the telephone to answers calls is taking away from my work when I should be focusing on taking care of customers. As a business owner, I look for value and based upon need. Value is in the toll-free numbers and allocating telephone time so you may stay focused on projects or assignments for the customers. I tried Mighty Call as a free trial. My business is at the point where now I'll need to purchase Mighty Call.

    Cons

    I know it may sound strange, but the con is the lack of control of who handles my telephone calls. Personally, I prefer a hands-on experience with the client. Reality is that answering each telephone call interrupts my work flow and affects my ability to generate more income.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Infratel, MightyCall Ltd

    September 2018

    Hello Susan, We appreciate your feedback. We value our customers and their time and can definitely understand your wish to stay tuned and control each and every process of your business. We can advise you to use our Caller ID feature for figuring out who¿s calling you, and more importantly, you can use CNAM for branding your business when you make phone calls. If you wish to avoid undesired calls or can't talk right now, transfer it to a voicemail by using the call screening feature. Anna Head of Customer Care

  • Lizzie from Whetstone Education

    February 2018

    I use MightyCall for all of my work phone calls, and I don't find it to be very user friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that the calls come to my phone from a specific number so I know it's a work phone call. I also like that I can log in on the app or on my laptop.

    Cons

    Voicemails sometimes but out after a few seconds. Each time I open the app, every call and piece of activity comes up and I have to clear each individual notification to prevent it from showing in my notifications.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    November 2017

    If I could give customer service 0 stars I would.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I tried this system because it was supposed to be better for small businesses. The fact that it was less expensive than RingCentral was a pro, except when I lost a client, then it turned into the most expensive service I've ever bought.

    Cons

    RingCentral is by far better than this service. I have never had a dropped call with RingCentral, I've had 2 with mightycall today alone. Then customer service was unhelpful and literally told me he didn't know if I would get a support email and there was no one available who would know.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Infratel, MightyCall Ltd

    November 2017

    Dear customer, We're very sorry you've faced such problems. If i can be of any help with the account settings that could cause dropped calls to occur, would be glad to help you. Please share your contact information. We're working on continuous service and support improvement, will take your notes into account. Anna Head of Customer Success

  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    October 2017

    MightyCall provides us a much needed service to connect with our customers.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that it is very easy to set up greetings and call forwarding when needed. I also like that I can download and preview voice messages.

    Cons

    I wished that there was a way to call customers back and have our MC phone number on the caller ID and not my actual number.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Suzanne from Spirit Gate Acupuncture PC

    Number of employees: 2-10 employees

    October 2017

    I have eliminated robot calls! My VA can do customer service from my business number

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    By having people press "1" to speak to me or leave a message, I have almost completely eliminated robo-calls. Most robots don't follow voice commands.

    Pros

    You can get it to do just about anything you can imagine for a fraction of the price of other systems.

    Cons

    I have to call MightyCall to have them help me configure it, which they always do promptly and patiently, but sometimes I try to do it myself and it never works as well as if I just call them and have them help me configure it. I don't like that I get notified that I had "recent activity" I don't know if that is a dropped call or an important text message. I wish it distinguished between text messages, voicemails and dropped calls

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Jacob from TimeSaver Home Services

    September 2017

    Great customer service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to manage portal; easy to see all activity at a glance. Most importantly it really helps us as a service company to manage any missed calls or customer that may have hung up before reaching a company representative.

    Cons

    Wish they had a global blacklist feature and/or an easier way to add calls to a blacklist. We get tons of spam / bot calls everyday and need to be able to block them quickly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Florian from Florian

    September 2017

    Very useful.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Seamless. Messages easy to retrieve . The price is right as well. I can retrieve messages on any device.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Brandon from Leveluxe

    Number of employees: 2-10 employees

    July 2017

    User friendly software that makes taking calls very efficient

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is very easy to use and at an affordable price. The IVR feature as well as the call flow feature are top notch.

    Cons

    Have received a couple of calls that never got forwarded through to my cell phone, but besides that there is no problem.

    Review Source: Capterra

  • Tom from Hatley Law Office

    Number of employees: 2-10 employees

    June 2017

    Very Good App on the verge of being Great

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Lots of different features for allowing IVR, hold music, queues, round robin, etc. Can use webphone or cell phones, so it makes it flexible for the staff to answer calls. Great customer service, always available to help.

    Cons

    Not great for organizing calls if you have employees that work in different departments. Would love to be able to add contacts to mightycall so we know the client calling. Most importantly, NEED to know the IVR selection of the missed call or voicemail - IE. if it's a sales call or customer service so that we know which dept. should return the call

    Review Source: Capterra

  • Rocky from Rocky Rinker, Attorney at Law.

    Number of employees: 2-10 employees

    June 2017

    Support depends on who you get - Denis, good; David, good; others, not so much.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I can make and receive calls.

    Pros

    nothing I guess. I'm currently looking for a replacement and expect to implement that change within a day or two.

    Cons

    Hard to find things, and when you go over your minutes and replenish, there is absolutely no way to tell how many minutes are left in your billing period. I was shocked. Also, I totally hate the way the voicemail sends you a link to download an MP4. Not good at all.

    Review Source: Capterra

  • Aleksey from Russian Documents Llc

    Number of employees: 2-10 employees

    June 2017

    Great choice for small business, support for Russian Language

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    time and money saver, great for small company

    Pros

    Simple and convenient if you are in office or on the go. great support for Russian language, only one on market.

    Cons

    With our Russian and american clients we will be happy to have choice for language in greeting menu, or one more step for greetings to create that type of choice.

    Review Source: Capterra

    Response: Infratel, MightyCall Ltd

    June 2017

    Aleksey, Thank you for your feedback. We're glad to be useful worldwide! Anna, Head of Customer Success MightyCall

  • Stijn from The Green Ants

    Number of employees: 2-10 employees

    June 2017

    Enterprise grade system for very low price. Great value

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Enterprise grade phone and connect center solution for my complete team for less money then my personal cell phone bill

    Pros

    Workflow capabilities are very rich with a very easy to use application. Great high end features that you normally don't get at this price from grasshopper and others

    Cons

    They don't have the phone number I liked, but they still had enough to choose from from the right area codes

    Review Source: Capterra

  • Daniel from National Security Alarms

    Number of employees: 11-50 employees

    May 2017

    I have found the platform to be very slow and difficult to navigate when just starting.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    after hours call management

    Pros

    The process of setting up call flows was fairly simple and intuitive. I liked the control and customization of the call flows and the greetings. It's a must that there is an app (although below I have made improvement suggestions). So far does what we need so it works well enough for now.

    Cons

    Slow, difficult UI/UX with everything besides the call flows, but still needs some getting used to. There is bad management of activity, causing me to have to go to history and hit voicemail to see a clear, manageable view of the important activity. seems like the history and activity section are redundant, and confusing. Please find a way to merge this.

    The mobile app should have a speaker phone option for voice mail!!! The navigation is a different experience that lacks cohesion between the desktop and mobile.

    Review Source: Capterra

    Response: Infratel, MightyCall Ltd

    June 2017

    Hello Daniel, On behalf of MightyCall, I'd love to thank you for the feedback. We're working on building useful and trusted service. Our last product release contained UI improvements.We'll be more than happy to hear your comments on re-designed navigation. Anna Head of Customer Success

  • Tanner from GETUS Communications Ltd

    Number of employees: 11-50 employees

    May 2017

    Incredible workplace tool.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Functionality with ease. You don't need to be a system administrator to run your call centre. System allows for computer, VoIP and mobility application functionality. No need to run your business from a desk.

    Cons

    Lack of hold music options. Ie. live hold music of radio, ete while users await for a Team member. Being able to disable "activities" on a per number basis.

    Review Source: Capterra

  • Sandra from Red Sand Studios

    Number of employees: 1 employee

    May 2017

    Great service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I get alerts on my cell and don't have to use my personal number for business. This is great because I can also set my business hours and not get calls in the middle of the night.

    Cons

    Sometimes I don't get alerts of calls that have come in. This is bothersome as I'd like to know who calls immediately in case it's a client.

    Review Source: Capterra

  • Andres from Vortex/Bexar Mail

    May 2017

    Awesome Virtual Phone Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Separate business numbers to my personal mobile phone. Be able to answer and respond to texts on the go.

    Pros

    You can do so much with the configurations that they provide you on the user control panel. It's very simple to use & understand.

    Cons

    Can not block a range of numbers, you have to insert each number manually. Can't dial out from a desk-phone.

    Review Source: Capterra

  • Jaffer from Nue Power Inc

    Number of employees: 2-10 employees

    May 2017

    Customer Service has been Excellent! However, the product can use a few improvements.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ability to manage all my business calls in a central UI and with call tree options.

    Pros

    The UI is very nice on both the website and the phone app. I like the clean interface and the ability to get to the things that matter right away..(missed calls, team members, call tree)

    Cons

    The phone app has lag issues when it first starts. It may have something to do with the code it is loading upon initial opening. After about 20 seconds the phone app works fine and stops lagging (android, running 7.12)

    Review Source: Capterra

  • RhondaK from SMB Tech School/BDP Film Co

    Number of employees: 11-50 employees

    April 2017

    MightyCall is exactly its name.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Being in business today has its challenges. But having great quality services like like MightyCall. Thank you more than words can express.

    Pros

    The business listing.

    Cons

    Call drops from apps. Loading minutes. I'd like to be notified in advance of low minutes by text.

    Review Source: Capterra

    Response: Infratel, MightyCall Ltd

    April 2017

    Dear Rhonda, Thank you for sharing your feedback with us, we appreciate it. We are glad to announce that we've just launched the new product updates. Now MIGHTYCALL mobile apps and web version have a new screen - 'Account'. The screen shows actual talk minutes and text messages usage, as well as your bank account balance. Please enjoy using the new version of the product. Yours, MightyCall

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