Mighty Call's Multi-Tier Pricing Creates Great Value to Small Business Owners

Pros

Time savings, price, and less interruptions so I may focus on projects or assignments. Are you a small firm or sole proprietor? If yes, then Mighty Call may be an option for you. Mighty Call is a virtual receptionist service. As a sole proprietor, you may not be able to afford a full-time receptionist or you may only need your phones answered on a limited basis. Therefore, using Mighty Call is an affordable option. I find spending time on the telephone to answers calls is taking away from my work when I should be focusing on taking care of customers. As a business owner, I look for value and based upon need. Value is in the toll-free numbers and allocating telephone time so you may stay focused on projects or assignments for the customers. I tried Mighty Call as a free trial. My business is at the point where now I'll need to purchase Mighty Call.

Cons

I know it may sound strange, but the con is the lack of control of who handles my telephone calls. Personally, I prefer a hands-on experience with the client. Reality is that answering each telephone call interrupts my work flow and affects my ability to generate more income.

Packed with A Lot of Features

Pros

The ability to auto record calls and easily configure menus was very helpful.

Cons

It would be nice to be able to control call groups more than just having a list and also it would be nice to have the good music not start over every time someone is on hold but continuously play so that when put on hold they jumped in where it was.

MIghty Call

Overall, we are happy with the service, price and uptime of the system. It has increased our communications and customer satisfaction.

Pros

I like the portability and ease of administration. I am not locked into my office, and with their features it is comforting to know that the phone call is recorded allowing a higher level of CRM. We have to date not had any downtime or disruption in service.

Cons

UI/UX - Although everything is functional the experience for the user is a little bit confusing.

Horrible Experience

Horrible. I never spend the time to write a review but the aggression I have went through with this company is crazy!

Pros

There are a lot of features we ended up using such as the softphone, being able to access messages, voicemail and phone calls on the computer.

Cons

Very very very slow. This is not just on my own forwarded phone either. The app for both Android and Apple are just down right terrible. There have been numerous dropped calls, in call recordings of our clients saying they can not hear us, and messages that never have been received. We have talked to support numerous times and their reply is usually saying it is a bug we are trying to fix. Thanks for letting us know. For the prime price that we were paying the support was terrible not to mention the service. We ended up just using this service through the computer for phone calls. What a hassle... Lastly, we ended up wanting to port our number to a different service. This was yet again another hassle. Finally we get the information we need to finish the port out and a few days later we get an email saying, "Phone Number Removed"! Now we cant port our phone number that all of our clients have been calling for more than 2 years.... So if you like a service that doesn't work, has poor support, steals your phone number when you decide to move to a different service, then MightyCall is perfect for you. Otherwise if your a normal business person that actually wants to be productive for your company then STAY AWAY! FAR AWAY!!!!

Great Service and Value!

Great from end to end.

Pros

It was very easy to use, set up and make changes. Gives your company a professional appearance at a great price.

Cons

No cons, just no longer needed the call tree.