MightyCall Software

Pros

Time savings, price, and less interruptions so I may focus on projects or assignments. Are you a small firm or sole proprietor? If yes, then Mighty Call may be an option for you. Mighty Call is a virtual receptionist service. As a sole proprietor, you may not be able to afford a full-time receptionist or you may only need your phones answered on a limited basis. Therefore, using Mighty Call is an affordable option. I find spending time on the telephone to answers calls is taking away from my work when I should be focusing on taking care of customers. As a business owner, I look for value and based upon need. Value is in the toll-free numbers and allocating telephone time so you may stay focused on projects or assignments for the customers. I tried Mighty Call as a free trial. My business is at the point where now I'll need to purchase Mighty Call.

Cons

I know it may sound strange, but the con is the lack of control of who handles my telephone calls. Personally, I prefer a hands-on experience with the client. Reality is that answering each telephone call interrupts my work flow and affects my ability to generate more income.

Pros

I like that the calls come to my phone from a specific number so I know it's a work phone call. I also like that I can log in on the app or on my laptop.

Cons

Voicemails sometimes but out after a few seconds. Each time I open the app, every call and piece of activity comes up and I have to clear each individual notification to prevent it from showing in my notifications.

Pros

I tried this system because it was supposed to be better for small businesses. The fact that it was less expensive than RingCentral was a pro, except when I lost a client, then it turned into the most expensive service I've ever bought.

Cons

RingCentral is by far better than this service. I have never had a dropped call with RingCentral, I've had 2 with mightycall today alone. Then customer service was unhelpful and literally told me he didn't know if I would get a support email and there was no one available who would know.

Pros

I like that it is very easy to set up greetings and call forwarding when needed. I also like that I can download and preview voice messages.

Cons

I wished that there was a way to call customers back and have our MC phone number on the caller ID and not my actual number.

By having people press "1" to speak to me or leave a message, I have almost completely eliminated robo-calls. Most robots don't follow voice commands.

Pros

You can get it to do just about anything you can imagine for a fraction of the price of other systems.

Cons

I have to call MightyCall to have them help me configure it, which they always do promptly and patiently, but sometimes I try to do it myself and it never works as well as if I just call them and have them help me configure it. I don't like that I get notified that I had "recent activity" I don't know if that is a dropped call or an important text message. I wish it distinguished between text messages, voicemails and dropped calls

Pros

Easy to manage portal; easy to see all activity at a glance. Most importantly it really helps us as a service company to manage any missed calls or customer that may have hung up before reaching a company representative.

Cons

Wish they had a global blacklist feature and/or an easier way to add calls to a blacklist. We get tons of spam / bot calls everyday and need to be able to block them quickly.

Pros

Seamless. Messages easy to retrieve . The price is right as well. I can retrieve messages on any device.

Pros

It is very easy to use and at an affordable price. The IVR feature as well as the call flow feature are top notch.

Cons

Have received a couple of calls that never got forwarded through to my cell phone, but besides that there is no problem.

Pros

Lots of different features for allowing IVR, hold music, queues, round robin, etc. Can use webphone or cell phones, so it makes it flexible for the staff to answer calls. Great customer service, always available to help.

Cons

Not great for organizing calls if you have employees that work in different departments. Would love to be able to add contacts to mightycall so we know the client calling. Most importantly, NEED to know the IVR selection of the missed call or voicemail - IE. if it's a sales call or customer service so that we know which dept. should return the call

I can make and receive calls.

Pros

nothing I guess. I'm currently looking for a replacement and expect to implement that change within a day or two.

Cons

Hard to find things, and when you go over your minutes and replenish, there is absolutely no way to tell how many minutes are left in your billing period. I was shocked. Also, I totally hate the way the voicemail sends you a link to download an MP4. Not good at all.

time and money saver, great for small company

Pros

Simple and convenient if you are in office or on the go. great support for Russian language, only one on market.

Cons

With our Russian and american clients we will be happy to have choice for language in greeting menu, or one more step for greetings to create that type of choice.

Enterprise grade phone and connect center solution for my complete team for less money then my personal cell phone bill

Pros

Workflow capabilities are very rich with a very easy to use application. Great high end features that you normally don't get at this price from grasshopper and others

Cons

They don't have the phone number I liked, but they still had enough to choose from from the right area codes

after hours call management

Pros

The process of setting up call flows was fairly simple and intuitive. I liked the control and customization of the call flows and the greetings. It's a must that there is an app (although below I have made improvement suggestions). So far does what we need so it works well enough for now.

Cons

Slow, difficult UI/UX with everything besides the call flows, but still needs some getting used to. There is bad management of activity, causing me to have to go to history and hit voicemail to see a clear, manageable view of the important activity. seems like the history and activity section are redundant, and confusing. Please find a way to merge this.

The mobile app should have a speaker phone option for voice mail!!! The navigation is a different experience that lacks cohesion between the desktop and mobile.

Pros

Functionality with ease. You don't need to be a system administrator to run your call centre. System allows for computer, VoIP and mobility application functionality. No need to run your business from a desk.

Cons

Lack of hold music options. Ie. live hold music of radio, ete while users await for a Team member. Being able to disable "activities" on a per number basis.

Pros

I get alerts on my cell and don't have to use my personal number for business. This is great because I can also set my business hours and not get calls in the middle of the night.

Cons

Sometimes I don't get alerts of calls that have come in. This is bothersome as I'd like to know who calls immediately in case it's a client.

Separate business numbers to my personal mobile phone.
Be able to answer and respond to texts on the go.

Pros

You can do so much with the configurations that they provide you on the user control panel. It's very simple to use & understand.

Cons

Can not block a range of numbers, you have to insert each number manually. Can't dial out from a desk-phone.

Ability to manage all my business calls in a central UI and with call tree options.

Pros

The UI is very nice on both the website and the phone app. I like the clean interface and the ability to get to the things that matter right away..(missed calls, team members, call tree)

Cons

The phone app has lag issues when it first starts. It may have something to do with the code it is loading upon initial opening. After about 20 seconds the phone app works fine and stops lagging (android, running 7.12)

Being in business today has its challenges. But having great quality services like like MightyCall. Thank you more than words can express.

Pros

The business listing.

Cons

Call drops from apps. Loading minutes. I'd like to be notified in advance of low minutes by text.

Advice to Others

I have two numbers and two businesses when MC transfers call to my phone, I have no way of knowing which office it is.

This company is horrible! I don't even know where I begin. I guess I should start with the poor service. Their app is extremely faulty: when I would try to make outgoing calls to clients, my personal cell phone number would show. Then the app wouldn't allow me to play my voicemails, so I every time a got a voicemail, I would have to wait until I got home to check them on my desktop. On top of that the reception during the calls was poor. I could barely hear the call even with speaker phone and the calls would go in and out. -- Not a good look for a new business owner!

I've gotten better service from Google voice, which is free!

They failed to resolve these issues over a 3 month period. They refused to adjust my bill, so I was charged for services I did not receive. When I cancelled my account, they charged me for another month because of the few days it takes to port the number out. Then, they kept charging me after I cancelled and there wasn't even a phone number on the account!

HORRIBLE SERVICE AND CUSTOMER SERVICE. They do not value their customers. I would give 0 stars if I could.

Pros

Features that are appealing

Cons

You don't actually get the features that they market to you because of all the problems with their service
Bad reception that makes your company look bad

Poor service and customer service

Advice to Others

Don't do it

This has enourmously helped my business. Being able to take calls from wherever I am, not having to be tied down to the office is so freeing.

Pros

-Great value
-Easy peasy to set up
-Support is great (they even gave me a discount)

Cons

-No SMS support.