

MightyCall Software
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About MightyCall
MightyCall Pricing
Small Team: $12 per month / user for 1000 minutes, 2 toll free or local numbers and all basic VoIP features Business: $15 per month / user for unlimited minutes & 2 toll free or local numbers and advanced VoIP features Enterprise: $200 per month / unlimited users, minutes & texts
Starting price:
$12.00 per month
Free trial:
Available
Free version:
Not Available
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MightyCall User Reviews
OVERALL RATING
Showing 1 - 5 of 91 reviews

Jordan
Verified reviewer
Company size: 2-10 employees
Industry: Leisure, Travel & Tourism
Time used: Less than 2 years
Review Source: Capterra
February 2020
Packed with A Lot of Features
Pros
The ability to auto record calls and easily configure menus was very helpful.
Cons
It would be nice to be able to control call groups more than just having a list and also it would be nice to have the good music not start over every time someone is on hold but continuously play so that when put on hold they jumped in where it was.
Reasons for switching to MightyCall
Pricing and features

Response from Infratel
Hey Jordan, Thanks for the review! We will look into various technical possibilities for extending call group flexibility within the system!
Replied February 2020

Timothy
Verified reviewer
Company size: 2-10 employees
Industry: Retail
Time used: Less than 6 months
Review Source: Capterra
September 2020
Solid Low-Cost (no pay-per-minute)
We have not had any problems at all. Calls are easily identified. We can make calls from our toll-free number. Quality is perfect. No complaints.
Pros
It made it super easy to find a toll free vanity number. The cost was better than other providers and their plans are for an unlimited amount of minutes. The setup is very easy to do and intuitive. We were able to do a lot of very nice things with our phone system to make us sound like a huge company. Customer service was always right on, quick, and friendly.
Cons
I wished there was a way that customers who called (while all lines were busy) could just wait forever until someone was available. Apparently, this is an expensive feature and the only softwares I found that could do this were exponentially more expensive. Also, I would have liked to be able to just type a script in the prompts and have a friendly voice read them for me. I think they offered voice over service, but with a fee.
Reasons for choosing MightyCall
Price, Unlimited Minutes, ease of use and setup, best vanity number available for us at the time
Reasons for switching to MightyCall
GV did not offer enough features

Response from Infratel
Hey Timothy, Glad to hear the service is going well for you. Regarding the wait times, how has your experience using call queues been? Is that not helping keep customers on the line waiting enough?
Replied November 2020
Marisa
Company size: 11-50 employees
Industry: Management Consulting
Time used: Less than 2 years
Review Source: Capterra
February 2020
Seemed Promising But...
On the plus side, people know that it's a business call. It's cheaper than what we had. On the downside, we kept getting a missed call notification every single time someone got to our phone tree and hung up. I had to tell my team to just shut off their notifications and just have it email them if they got a voicemail because otherwise we were getting so many of these notifications every day. And then the no-vacation mode thing really screwed some stuff up a few times. We ended up having to have that person get a Google Voice number to set as their Mighty Call number and then transfer their GV to another coworker because we couldn't do it within their system. Let's face it, people take vacations. People are out of the office sometimes. Seems pretty crazy to not have some way to forward that person's calls.
Pros
It was a lot cheaper than what we were using. We also liked the idea of the app because it meant that we could tell that it was a business call vs. a personal call which is something we couldn't do with our previous software.
Cons
There is no vacation mode. I used to be able to forward one of my coworker's extensions to another coworker while they were out of the office but I can't do that anymore. Which means that when one of our sales people is out of the office on vacation, all of those calls just go to voicemail. Which, in a small business, really isn't acceptable. I actually asked your customer service about this one day (on a day when I really needed this feature to work) and was told that not only could I not do it but that it wasn't essential for our business. Which was uncalled for and frankly untrue. There needs to be some way to temporarily transfer someone extension to someone else or enable a vacation mode and it automatically transfers calls to another person or something.
Reasons for choosing MightyCall
It was cheaper.
Reasons for switching to MightyCall
They were way too expensive and we were almost an entirely remote team. Didn't need desk phones anymore since we're all using our cell phones.

Response from Infratel
Hey Marisa, We're sorry to hear your customer service experience was so unhelpful. We appreciate you giving the service a chance and are sorry the lack of options for rerouting calls to an employee on vacation cost your business. ~regards
Replied February 2020
Mohamed
Company size: 201-500 employees
Industry: Outsourcing/Offshoring
Time used: Less than 12 months
Review Source: Capterra
April 2022
Look no further than Mighty Call if you need a Dialpad replacement
We needed a phone system that could replace Dialpad which was getting more expensive while also having technical issues with call connectivity.
Pros
The pricing, IVR, and ease of use of Mighty Call made it an instant favorite for our company.
Cons
It has a bit of a learning curve, and if you're using the software without call forwarding you need to make adjustments in every new user you create in your mighty call account, otherwise its great.
Reasons for switching to MightyCall
Pricing and Reliability
Lindsay
Company size: 11-50 employees
Industry: Non-Profit Organization Management
Time used: Less than 12 months
Review Source: Capterra
September 2021
Inexpensive and functional
Customer service before setting this up and after has been helpful. It was easy to set up and we haven't had any issues since.
Pros
The price for our non-profit is perfect. We got rid of our desktop phones and everyone uses their cell phone or computer. Easy to set up. Great customer service. Number of Users and extensions.
Cons
I have not encountered any problems yet.
Reasons for choosing MightyCall
Number of users and extensions. Non-profit pricing.
Reasons for switching to MightyCall
Cost

Response from Infratel
Hey Lindsay, We're thrilled to hear the system has been working so well for you! Best of luck continuing to run your Non-profit!
Replied September 2021