All Ooma Office Reviews
1-25 of 233 Reviews
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Bernard
Computer Software, 1 employee
Used less than 12 months
OVERALL RATING:
4
Reviewed September 2021
Not a bad solution but very basic
Alexis
Verified reviewer
Law Practice, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Love the mobile application along with the desktop application
My overall experience has been amazing. You get a professional quality phone system with the same exact pricing as our previous analog phone system.
PROSWith the mobile phone application, it is extremely easy to disguise my personal cell phone number with our company phone number. The mobile application also has a built-in text message feature with unlimited ability to send and receive messages. As to the desktop application, the ability to place and receive phone calls, text messages, and send faxes really makes the Ooma platform ideal for small businesses such as ours.
CONSThe only thing that I do not like about the software is some of the features with respect to the tutorials that Ooma has available to ensure the staff becomes familiar and comfortable with the use of the program. There are several features such as Call Park, Call Flip, and a few others. While these features are amazing in theory they are somewhat difficult to learn how to use them.
Reason for choosing Ooma Office
I did not need to purchase a server system in order to use the program. All I needed was about a $100 switch and some data lines.
Reasons for switching to Ooma Office
Needed a virtual secretary which our previous phone provider wasn't offering at the time of the switch.
Robert
Wholesale, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Single line and phone system
Excellent. I get calls offering to change phone systems and supplier but out cost is so low they can't compete.
PROSIt's simple and works good. Voice mail works well.
CONSDon't have any. I have a UPS set up so the phone and internet connection works even when the power goes out for short periods.
Reason for choosing Ooma Office
Price of equipment and service was most attractive.
Reasons for switching to Ooma Office
Changed to google fiber and went VOIP for phone service. The company we switched from is not on the list of selections.
Scott
Computer Software, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
FUNCTIONALITY
5
Reviewed August 2019
Easy to use, but prepare for issues
I took over phone responsibilities for another small company, which had a virtual 800 # they used for everything. I started an Ooma Office account, bought all their equipment and phones, ordered their service and ported my 800 number to my Ooma Office provided number - all as they suggested. Without delay I started getting hit with SPAM calls daily, lots of them, which are coming from the local exchange number they assigned me. I asked them to change that number, but they wanted to charge me to do-so. Their call quality is hit or miss, and doesn't seem to be tied directly to MY internet quality as I've hooked the hardware straight to the modem and still had bad quality. Thier software, account dashboard and features are ALL amazing - so no complaints there. It was very easy to get running and give the appearance of a VERY large and professional setup, but that is hurt by the call quality.
PROSVery easy to setup out of the box and get running with their config site, TONS of features for something priced so low, very easy to use, LOVE the options, price is amazing.
CONSMy two biggest issues have been call quality and spam calls, both of which COULD be issues from my end admittedadly, but not likely. I've got a very fast internet connection, and had no spam call issues before switching to ooma office. After the switch, I get 15 to 20 robo calls per day, and when I take calls I generally have to speak quite slowly so that words don't drop. Also, their tech support personnel leave a bit to be desired and take days to get back to you, IF at all, and only give you partial answers.
Craig
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
All In One; Simple and Effective!
Being able to make calls, messages, faxes and voicemail management from one integration solution makes for easy client communication management.
CONSSet up of phone numbers and how they interact can be difficult, but Ooma customer support was very efficient and effective at optimizing our settings.
Reason for choosing Ooma Office
Overall features including text messaging and fax integration was vital for our business model.
Sharon
Verified reviewer
Graphic Design, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2020
Best VoIP for the money
Great experience. It was so simple to set up, I only wish I didn't have to pay extra for the desktop app.
PROSEase of set up, the service is reliable, call quality is good, great price and many extras, and customer service is top notch (if you need them at all).
CONSDesktop app and call recording are only available with a higher prices plan. Occasionally there is a little static on the call or echo, but it could be my internet service as I am out in the country and only get DSL.
Reason for choosing Ooma Office
Better price and either more or just as many extras. Much easier setup.
Reasons for switching to Ooma Office
Godaddy service was unreliable and there was a lot of noise during the calls.
Dior
Insurance, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2024
It is what it is...
decent, still loyal and appreciate customer service to help out.
PROSIt works! Customer service is good! Can be a challenge sometimes working out voicemails, if someone doesnt pick up, adding a better quality voicemail. sometimes the customer service can mess it up even more
CONSgoogle vertification spam, random calls, and spam hits out office too many times because of ooma somehow...
Reason for choosing Ooma Office
Price was reasonable at the time. Ringcentral had NO customer service.
Grant
Professional Training & Coaching, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Ooma is the shizz!
I am completely 100% satisfied. There's no question I made the right choice.
PROSI originally sought a solution to replace AT&T. Ooma has addressed every single one of my issues - cost, reliability, and customer support are second to none.
CONSI can't think a single thing. I love everything about this company.
Reasons for switching to Ooma Office
AT&T customer support was the absolute worst. Reliability was also an issue.
Jesse
Financial Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
I have loved this company since I started using it in 2016
Excellent. I recommend Ooma to everyone I meet.
PROSText messaging, desktop app, recording features are so simple to use
CONSSome mobile devices have a lag for text messages
Reason for choosing Ooma Office
Pricing, customer support is fast and personal. I haven't had any issues that weren't resolved quickly
Reasons for switching to Ooma Office
Cost and ease of using VOIP instead of phone system
Debra
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Ooma is my choice
Excellent and would highly recommend them to other businesses
PROSNot having to use AT & T at all and easy to use
CONSNothing other than not being able to see what number calls in when I transfer to a mobile number.
Reason for choosing Ooma Office
wanted to be finished with AT & T all together
Reasons for switching to Ooma Office
wanted to be rid of AT & T due to long holds on phone line and screw ups
Matthew
Religious Institutions, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
Ooma Office is Excellent for Simple Office Use
From the initial set up to having used it for some time now, I have been very pleased with Ooma in many ways. The low cost and ability to handle all of the messages and calls from my cell phone has made this the perfect solution to our needs.
PROSWe don't use our phone often and I'm not in the office near the phone much, so the call forwarding to my cell is perfect, as is the ease and low cost for these features. The cost for the function is essential and a great balance here.
CONSLimited to internet connectivity, which hasn't been a major issue but has caused minor inconveniences. There was some issues with the app and some settings that I had to figure out, too.
Reasons for switching to Ooma Office
Primarily the cost but the features are nice, too.
Thomas
Consumer Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Small Business Phone Solution
Overall I am very pleased with the Ooma phone system. It provides a numerous amount of practical features for a very reasonable price. Customer service has been very responsive when needed and with good follow up to make sure all issues were addressed.
PROSThe ease of set up and use. I could easily add all users and setup calling configuration will little instruction.
CONSFaxing documents has some limitations on page orientation and upload size. Voice mail to text not included with basic package.
Reason for choosing Ooma Office
Value. More features at a lower cost.
Reasons for switching to Ooma Office
To get the features I required the cost was significantly more than I wanted to invest. The hard requirements and monthly service were both much high than Ooma’s product.
Hillary
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Great ViOP for small business
Great customer service (if you have issues), low pricing and easy to use.
PROSOoma offers great value for small businesses. It's easy to set up and use and has lots of call menu options and call forwarding. You can also set schedules, which are also easy to change. Call logs are available and offer call blocking with a single click, which is awesome to avoid robo and sales calls.
CONSThe phones themselves could be better. They often reboot or "search for base" at in opportune times.
Reasons for switching to Ooma Office
Intermedia wasn't meeting our menu selection needs.
Kyle
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2022
Great system for quick small business deployments with basic needs!
At a reasonable cost point, and little barrier to entry. Ooma Office can help your business get its feet off the ground and offers upgrade options for more features your business can get access to as you grow
PROSOoma office gives your business a tool that you can use to efficiently to manage your client calls and start point of contact with your phone system. The UI requires minimal training to navigate on PC and offers a separate admin portal to restrict access to settings that are not needed for day to day use.
CONSThe software in some spaces does seem to be dated. The UI layout does seem less advanced that other providers and that could be to simply use. Power and Advanced users running business in IT like to have full function and features of their software to properly deploy solutions to problems.
Reason for choosing Ooma Office
Availability of customer service to help with onboarding in a timely manner. The system could use improvement in the integrations department for automation
Reasons for switching to Ooma Office
TELUS did not offer the features that Ooma office did for our daily needs in a phone system.
Jessica
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed May 2018
Good for a small business who just needs a phone
We have used Ooma for several years now and it has served its purpose as our "main" number. Since our office is fairly virtual and we typically deal with customers via email and online meetings, we just needed a phone and Ooma is a good option. Set up was super easy and has been mostly maintenance free. We have customers in both the US and Canada and this service allows calls from both and there is no additional per minute charge when calling Canada. The Virtual assistant, who answers calls when there is no one to take them, was easy to set up and seems to work most of the time. You can create your own recording to answer the calls as well as use the automated voice service.
CONSWhile it was easy to set up, we have had a few connectivity issues. Some of it is unpreventable - with a VoIP phone service you need internet, and if that goes out there is a problem. But there have been a few times where the Ooma server was down and we weren't notified. Also there is a function that allows you to have automated withdrawals to pay for account overages. Sometimes this service would not be working and they would cancel our conference bridge subscription without notice. We have used the conference bridge service for a while now and it is mostly reliable, but is most affected by this funding/billing defect.
Jeremiah
Entertainment, 1 employee
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed December 2019
Communication Services on a Budget
Ooma Office is very easy to set up and for the most part affordable when looking for very basic communication services. Customer service and technical support is a joke! I can call about the same issue 15 times in one day and every time I get a different answer on how to fix an issue, including them wanting me to purchase new equipment or blaming it on my ISP. When the Ooma Office service is up and running correctly, it's absolutely amazing and solid.
PROSThe software seems to be stable, never really have many issues.
CONSSometimes the call quality is horrible or just flat out unable to connect and it seems they have a lot of outages. Ooma Office service does NOT work with traditional fax machines, this has been an ongoing issue with Ooma Office from day one. If you are looking to use a traditional fax machine, be advised it will only work 25%-40% of the time, and you would be better off keeping a landline for fax services.
Reason for choosing Ooma Office
Ooma Office Mobile App was the ONLY thing that sold me.
Reasons for switching to Ooma Office
The only reason I made this switch was due to the face Ooma Office has the mobile app. The prior company did not offer that. Personally, if it wasn't for the mobile app, I would be back at the other company.
Rohin
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Excellent product
Pleasant. Compared to other services, I liked it the best. The app function is nice for when we're away from the office and can work from anywhere.
PROSEase of getting started. Setup and functionality are great.
CONSMy phone that I chose runs off wifi. Downsides are if wifi is down but also at random times, calls can be fuzzy. But it can go away on its own or if we hang up and redial it's always better. Infrequent that this happens.
Maria
Insurance, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Easy to Use
I highly recommend Ooma there is no hassle with the system and the operation.
PROSI had the same service though another company before, Ooma es much better to use and the price is lower.
CONSIt is easy to use. I had this smea type of serivce with another company and Ooma is much better to use and more reliable.
Reasons for switching to Ooma Office
Not reliable and more expensive than Ooma
Vicki
Construction, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
The BEST Service
The experience with Ooma has been great! There have been several times when I had to make a change in the system, but have been out of town and they were able to take care of it for me over the phone. They are very accommodating!
PROSOoma customer service is the best! I very rarely have to be put on hold and they are always friendly, patient and very helpful! They give you a feeling of working with a small company; very accommodating!
CONSI really don't have any issues. I did have an issue at one point after an upgrade in their system and kept having to call with the same problem and they credited me for the period of time we had the issues.
Reason for choosing Ooma Office
I did a lot of research and they were rated very high. They were affordable and easy to work with.
Ryan
Management Consulting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed June 2018
Poor service worse customer service
We used these guys for longer than we should. At 1 and 2 people in the office it was great. Lots of features and made us sound bigger than were.
CONSAs we grew the system failed to keep pace. Dropped calls were a regular occurrence and the phone system also negatively impacted our bandwidth. I did try to address this with Ooma and they always blamed our internet connection. Finally, we decided to cancel as we were spending close to some $ per month for very substandard service. When I called to cancel they tried to get me to resell my system which I told them I was not interested in doing. After we hung up I got an email saying I had three months to resell the system or they would start billing me again. I emailed them back and told them to check the call logs on their call center and that was not what we agreed. I asked not to be charged again by email. They billed me again anyway.
Scott
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
A real game changer.
Setting up and managing the Ooma system is a breeze. The user-friendly interface makes it easy for even the tech-challenged among us to navigate effortlessly. It's a time-saver, allowing us to focus on what matters most – our business.
PROSWe've been using the Ooma phone system for our business, and it has truly transformed the way we communicate. Ooma has been a game-changer for our budget. We've seen a significant reduction in our monthly phone bills without compromising on the quality of service. It's a win-win for our bottom line.
CONSNo issues with their service and easy on the budget especially when starting out.
Ed
Printing, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Ooma works great and will save you money.
It has been great especially during the pandemic with everyone working remotely. They can all still use our Ooma system.
PROSEase of set up and use, feature rich and easy to learn.
CONSNone that I can think of, system really works well.
Reason for choosing Ooma Office
More features and better cost.
Reasons for switching to Ooma Office
To save on our phone costs and get a more reliable system.
Daniel
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2020
Great product for small business
Exceptional product and service!
PROSIt is remarkably easy to setup... just plug and play and you are up and running!
CONSThere really isn't much that I did not like about the software/hardware. Customer service is a little bit lacking.
Reasons for switching to Ooma Office
My company grew and I needed more phones.
Rachele
Retail, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
Ooma office review
The overall use is great, and the price is reasonable. If I ever have questions the response time and the help I receive from Ooma staff is great.
PROSThe features are really beneficial to our business. Once they are programmed they are easy to change.
CONSSome of the more technical changes take a little getting use to. Once you use a feature, it is easy to reuse.
Reason for choosing Ooma Office
Probably price point and ease of use
Reasons for switching to Ooma Office
The Previous owners did the switch, probably price point.
Shant
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Great Small Business Phone and Message System
It has been excellent and saved me lots of time and money.
PROSIt's incredible easy to use and very intuitive.
CONSMobile system can be easier to use and missed calls reports need to be integrated.
Reasons for switching to Ooma Office
Cost and ease of use