The problem I have with this software is the fact that once a agent has dispositioned the call it cannot be modified. For example if any information is incorrect it cannot be corrected.

Thank you for such a comprehensive system that is extremely easy to use.

Once they learned to use it in their daily routines it has made them work more efficiently. We have had some trouble with a loss of connection.

Pretty much everything is OK , it is easy to navigate as a administrator and  for the agents as well.

Another issue we have is when Windows updates are installed an server is restarted all the services that run the dialers don't always start even if they are setup to restart if they fail to start.

Time zones are extremely convenient and the reports allow us to track & improve metrics. It's been priceless in that regard.

For companies like ours that are not very technologically inclined, having their customer service team available to answer questions and troubleshoot has been WONDERFUL and a must.

Using OPC's superb Support and technical teams, we have integrated with multiple CRMs (MS-CRM, SalesForce, ACT! etc) as well as a variety of PBX platforms such as Avaya, TrixBox and Panasonic systems.

Quick and Helpful Customer Service. Very Flexible, Accommodates to business needs.

Nice to have a completely integrated solution for all customer information as well as script help for callers.

Either way, I had to PAY AGAIN, and AGAIN, it still did not work.

Easy to setup and configure. Scalable to increase as our business grows.

Spitfire has helped make our phone room run to the best of its ability.

This is a great option for businesses who are required to contact hundreds or even thousands of people in a single day in an efficient matter. Constantly being upgraded.

There was always a 3-5 second delay before the message was left so we were never able to use it. The company was never able to demonstrate a working product refused to give me my money back.

Warren, Brent, Ankit, and Supria are all people at OPC that are amazing talents, and they have all of my confidence to work on our systems at any time.

Love Spitfire with some minor connection issues & learning curve.

Many features I wouldn't have expected but appreciate. Updated versions easy to install.

Limited number of callers on encrypted video call.

All information is secured and stored on the cloud to provide the safest way of communication.

For now, it is a great app as it is highly recommended by a not for profit organisation that cares for personal privacy and security.

The best we've found, but leaves a lot to be desired.

Very easy and user friendly and easy to communicate on individual and group basis as both facilities are available.

The part that we like most is , ease of use and security it provides.

I had really good experience and never faced any issue. The only suggestion is if some working can be done on its price as its a bit pricey.

Security, customer service, look and feel, everything here we needed (almost everything, see below).

Great software for anyone trying to integrate this sort of api.

My favorite aspect about wire is that you can safely share photos, documents and communicate in a secure platform.

The functionality is very good for a free private encrypted messenger and so I find it very good as a price/performance ratio because many don't want to pay and so some come to these messengers.

Great value if you only want a secure chat software this is the most robust option. But look elsewhere if you need something that has a lot of 3rd party integration or bots to help with productivity.

I love knowing that I am safe, I like the simple interface, the ad-free.

No new features or improvement of very poor ergonomy since apps exists. Very bad support of instable internet access both for messages and audio.

For me, it remains the best secure messenger of all with a good price/performance ratio. Really top encrypted messenger.

Wire surely has the best design and usability on mobile devices, and an interesting desktop GUI. Offers maximum security as well.

It’s a fantastic encrypted messaging app. Ve been able to share and receive a lot of media quickly through it that’d be difficult to otherwise.

Then, all you need to do is just put this software for your business meetings and have unlimited benefits.

The end to end encryption of the platform is great. The app is super easy to use, and adding new features is building on the capabilities for our remote team structure.

The app is very easy to use especially when using it to chat and its great that I can access it anytime both on my phone and laptop.

Limited adoption outside of team constraints use with customers.

A bit costly as compared to the work requirement.

Another issue is in the typing section, it doesn't have the option ( or allow ) for auto-correction ( spelling and grammar ) which can cause some problem.

User friendly and conveniently accessible across all platforms makes it a must have. Customer service has been top notch and completely transparent when it comes to service patches and more.

As secure communication tool can get, it far exceeds expectations. Fantastic product with a great UI.

Our team of software developers found it confusing and buggy. One technologist couldn't figure out how to participate with video.

Designed as a hybrid call center solution, SpitFire Enterprise utilizes powerful dialing tools to assist call centers in the telemarketing, financial services, healthcare, and education industries launch blended inbound and outbound campaigns. SpitFire Enterprise provides 5 dialers: Predictive Dialer, Fixed Rate Dialer, Quick Connect Dialer, Preview Dialer, and Manual Dialer. In addition, SpitFire Enterprise also provides dynamic caller ID, cell number identification (CNI), and integrated support services from SpitFire's technical and programming team. 


With SpitFire, agents can view all prospect details such as general info, interaction history, account notes, and callback history. Agents are also able to schedule callbacks using an integrated callback scheduler and communicate and collaborate with managers/co-workers using chat messaging functionality. For administrative capabilities, managers can view real-time statistics for agents/lists/campaigns, monitor agent activity and provide whisper coaching, generate comprehensive reports, manage time zones, reassign and reschedule callbacks, control dial ratio, duplicate campaigns and accounts, assign manager and agent permissions, and more.


SpitFire Enterprise also provides built-in CRM integration, a SQL builder tool with Microsoft SQL Database integration, and a text-to-speech add-on tool. 



LongDescription

Call Transfer

Customizable Reports

IVR/Voice Recognition

Automatic Call Distribution

Auto-Dialer

Blended Call Center

Call Recording

Call Logging

Customizable Fields

Call Center Management

Call Disposition

Progressive Dialer

Data Import/Export

VoIP

Text to Speech

Contact Management

VoIP Connection

Outbound Call Center

Lead Management

List Management

FCC Compliance

Call Scheduling

Inbound Call Center

Call Scripting

Queue Management

Predictive Dialer

Caller ID

Campaign Specific Caller ID

Computer Telephony Integration

Telemarketing Management

Real-Time Chat

Manual Dialer

FTC Compliance

Alerts/Escalation

Conferencing

Power Dialer

Open Database Design

Reporting/Analytics

Contact Database

Preview Dialer

Call Monitoring

Campaign Management

Online Voice Transmission

Call Conferencing

Web browser (OS agnostic)

Windows 10

Starting @ 70.00/agent/month

Group packages:

$month /280.00for 4 agents
$840/month for 12 agents
$1680/month for 24 agents
$3360/month for 48 agents

Email/Help Desk

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

SpitFire

In Person

Live Online

Webinars

Documentation

Videos

US Dollar

Wire™ protects critical communications for the world’s most security-demanding organizations. Wire™ highest security standards enable users to communicate securely, thanks to the most advanced encryption and its Zero-Trust architecture while facilitating user administrators to manage and control their organization's information, guaranteeing the sovereignty of their data. 

Created by the founders of Skype, Wire™ provides end-to-end encryption for messages, audio and video conferencing, file exchange, external collaboration, and beyond. 

Used by most of the world's G7 Governments and other security-critical organizations globally, Wire™ is pushing the limits of secure communication, pioneering work for standardized encryption with Messaging Layer Security. To learn more, visit wire.com

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