But, the lady I dealt with, 'Terri' was great at helping me solve my problems. John, the boss, well he was plenty patient with me and took the time to help.

When I have had questions,even on the weekends, Terri has been very willing to assist me. Her customer service is outstanding.

Any questions that we have are quickly answered. I can recommend this software without any reservations.

The only problem I had was getting rid of old accounts.

City Clerk for almost 15 years and this is by far the best, easiest most cost effective software the City has ever used.

Waterworks is a very easy and user friendly system for towns that cannot afford the larger cost of computer systems like Casselle.

I knew nothing about billing for a rural water system and chose this software because of good reviews. I am so glad I did, this software is very user friendly even for newcomers.

This program does exactly what we need it to do without being complicated and requiring multiple fields to be filled before you can move on to the next screen. Customer service is also great.

This is the second water utility software I have worked with and I have truly enjoyed the program and the tech support is wonderful.

I have had instances when the customer status is inactive and I'll go back and find a credit balance on the account of this penalty. I just have to watch for then and take off the credit balance.

All in all, very AWESOME. Thanks to the crew and I just Love the waterworks program.

I have thoroughly enjoyed working with Terri. She is a very pleasant, knowledgable person to work with when I have issues.

It is very user friendly and Terri and John are always there if you have a problem. I would highly recommend this program to any utility that is looking to improve their.

We at Compton Water have been very pleased with Water Works software. Their tec support is knowledgeable and always eager to help us with any issue.

Transitioning from our previous utility billing software occurred quickly and accurately. Waterworks customer service has always been friendly, responsive, timely, and competent.

We are very satisfied, and we wish all of our software was as easy to use.

The product is good, but the Customer Service is AWESOME. Our Rep is Teri, and she is always very willing to help, has the right answers and follows up on all requests.

Since September 2015 we have attempted to get minor issues resolved (concessions, address errors etc) to commence using the software.

The City of Everton has been using WaterWorks for approximately 13 years. It is a wonderful program; very easy to use.

We absolutly love the program and Terry is so so so helpful, so glad that we went with this company.

I started with my city a little over a year ago, the previously city clerk had been fired leaving me to start with zero training.

WaterWorks is a great program and easy to learn. If you need assistance you have immediate, helpful assistance.

If i get stuck i will call Terri, and end up saying duh.

The only issue I have had is that the computer takes off the final penalty charge when the customer is closed out.

I like working overall  with this software it's user friendly, reports are fast and easy, and working with great friendly people to help when we need help.

I hope I filled out the star ratings correctly-- you guys are the best!!! we have had water works. About 10 years and this is a wonderful software, it is customer friendly and I would not want.

We have been using this software for awhile and have not had any problems. Questions are answered very quickly and understandable.

Nadine was instrumental is figuring out a frustrating situation. The other issues with using an internet based software is at times the system is slow and I get kicked out.

I can easily add all of my properties, customize them and add little details about them. The customer support is fantastic and the set up team was dynamo.

Quickens response time allowing us to address tenant issues with a greater sense of urgency. The Landport customer service team is only an email or phone call away and always very helpful.

Would strongly recommend if loking for a feature rich, cost effective, easy to implement ticket or work order system.

Overall the Lanport System has been very good for our district. Sales/Training areas are the best.

It is too hard for them to read and fill it out on their phones.

Easy to monitor progress including email updates on who accepts each work order and job status. Allows tenants ability to enter work orders and be involved in the process.

We are happy with Landport and I think anyone looking for a good solution should give it a try.

Pick the one that best suits your needs, balancing cost and performance.

We've been using it for almost 2 years and haven't gone full capacity with reporting and using it for bids, but we love it. It is also very easy to administer users, equipment, locations, etc.

The ease of use and setup is fantastic. The vendor support has been very responsive over the three years we have used Landport.

This has improved are down time and we don't lose tract of jobs any more. It is easy to us they are very helpful.

Our team had difficulty accessing landport from their blackberrys/mobile devices. Managers need to regularly review open work orders and either close out or reassign.

If you're lucky enough to get Nadine with tech support you are in the very best of hands.

Easy to use, up to date reports and outstanding customer support.

US Dollar

A multi-functional software solution designed specifically for the utilities industry, AMCS Utility Billing takes care of meter reading, billing and customer communication. Built on an intuitive user interface, it provides self-service features to view statements, pay online, and submit service requests through a customer portal.

LongDescription

Metered Billing

Recurring/Subscription Billing

Penalty/Cut-Off Processing

Customer Accounts

Meter Data Management

For Electricity

Service Call Management

Rate Management

Online Payments

Historical Reporting

ACH Payment Processing

For Water

Workflow Management

Email Management

Alerts/Notifications

Reporting & Statistics

Payment Collection

Work Order Management

Billing & Invoicing

Customer Management

Plant Management

For Natural Gas

Alerts/Escalation

Asset Lifecycle Management

Billing Rate Management

For Trash

For Cable

Workforce Management

Non-Metered Billing

User Management

Audit Trail

For Internet Service Providers (ISP)

Call Data Records(CDR)

For Telecommunications Industry

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

AMCS Utility Billing

In Person

Live Online

Webinars

Documentation

Videos

Landport is an online facility and work order management system that offers tools to manage both on-demand service requests and preventive maintenance. With Landport, facility, property and maintenance managers, as well as service vendors and maintenance staff have access to information, which helps track and manage the maintenance of their buildings, facilities, equipment and services.


Landport offers multi-channel communication methods, allowing customers to submit maintenance requests via email, phone, voicemail or through a dedicated online portal. Managers can view submitted requests, solicit bids and dispatch work orders to their onsite staff or service providers. Users are automatically kept informed of the status of their requests.


Managers also use Landport to schedule and track preventive maintenance work orders. Using the built-in calendar and checklists, users are able to ensure the completion of maintenance on schedule. Landport provides custom reporting tools and metrics on various work order activities, including maintenance history, delays and customer satisfaction.



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