About Landport

Landport is an online facility and work order management system that offers tools to manage both on-demand service requests and preventive maintenance. With Landport, facility, property and maintenance managers, as well as service vendors and maintenance staff have access to information that helps them to track and manage the maintenance of their buildings, facilities, equipment and services.

Landport offers multi-channel communication methods, allowing customers to submit maintenance requests via email, phone, voicemail or through a dedicated online portal. Managers can then view submitted requests, solicit bids and dispatch works orders to their onsite staff or service providers. Users are automatically kept informed of the status of their requests.


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

31 Reviews of Landport

Average User Ratings

Overall

4.55 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(17)

17

4 stars

(13)

13

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 31 results

March 2016

Geoff from Lowell Community Health Center

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

March 2016

We have been working with Landport for over 5 years and have found the program easy to use!

Landport has been a great way to keep track of all our maintenance needs. With over 400 staff and 4 buildings it keeps all of our Facilities requests in one location. we also use it to track our preventative maintenance items. Support has always been quick to help if there is an issue and proactively touch base with us from time to time. The only con about the platform is that it is not single source log on so we need to develop a user name and unique password for employees.

Response from Landport Systems

Replied March 2016

Thanks, Geoff!

October 2009

ken from sabey corporation

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

October 2009

Landport dispatch services

The Landport system has been an excellant tool and is well received by our engineers, property managers, owners, customers and clients.

Pros

We have worked with Landport support services for the past few years and have fully enjoyed the continued developement and support they provide. We primarly use the Landport system to provide an on line request for services to our customers. They are provided direct access to our facilities department via the internet to request services which is then automatically dispatched to the assigned building engineer with a copy also sent to the assigned property manager. The customer is always able to monitor the development of their request along with managment tracking. As part of our long term relationship we worked closely with Landoport on developing a system that provides additional customer support and accountability. It was suggested that in the event the engineer was not able to respond within an pre established time frame the request for service would then be automatically rerouted to the next available engineer to ensure our customer's request was being reviewed.

Cons

I wish I had more time to explore all the opertunities that Landport has to offer. I'm sure there is lots more to learn.

September 2012

Debra from Bedrock Real Estate Services

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

3.0

Customer support

4.0

September 2012

Tenant Ambassador

I would recommend the Landport Work Order System for large, multi-property companies who receive many tenant work requests each day. Landport allows quick response time while providing necessary detail and documentation. Tenant ability to access and submit work orders is a definite plus!

Pros

* Easy to enter and assign work orders * Easy to monitor progress including email updates on who accepts each work order and job status * Allows tenants ability to enter work orders and be involved in the process * Provides detailed reporting of requests * Quickens response time allowing us to address tenant issues with a greater sense of urgency! * The Landport customer service team is only an email or phone call away and always very helpful!

Cons

* Can be confusing to close out work orders and they will accumulate on home screen * Must update "preferred vendors" list regularly * Inability to assign work orders outside of preferred list * Work order invoicing can be confusing * Our team had difficulty accessing landport from their blackberrys/mobile devices * Managers need to regularly review open work orders and either close out or reassign

August 2014

Allison from Biltmore Farms, LLC

Industry: Real Estate

Time Used: Free Trial


Ease-of-use

5.0

Customer support

5.0

Functionality

4.5

August 2014

Landport - Easy to Use & Has Increased Efficiency

Pros

The Landport website is simple to use for both our maintenance technicians and tenants. It has increased our efficiency in a few ways. We were using paper work orders previously, so our maintenance technicians and administrative staff are saving time by filling out work orders online. Also, we are able to dispatch and track work orders until completed more quickly and easily, which allows for better customer service, as well as higher efficiency. Landport has also streamlined our labor billing, because we can pull up a report each month, which is then easily transferred into our accounting software. Lastly, Landport has great customer service. We rarely have problems or questions, but when we do, they are quick to respond and very helpful.

Cons

I wish Landport had an app or easier mobile site for our maintenance technicians to accept and complete work orders. It is too hard for them to read and fill it out on their phones.

January 2019

Teresa from Hartman

Company Size: 51-200 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Landport is a Great Reporting System

Landport is easy to use and track tickets.

Pros

The Landport dashboard is very easy to use.

Cons

I have no complaints about the Landport system.