But, the lady I dealt with, 'Terri' was great at helping me solve my problems. John, the boss, well he was plenty patient with me and took the time to help.

When I have had questions,even on the weekends, Terri has been very willing to assist me. Her customer service is outstanding.

Any questions that we have are quickly answered. I can recommend this software without any reservations.

The only problem I had was getting rid of old accounts.

City Clerk for almost 15 years and this is by far the best, easiest most cost effective software the City has ever used.

Waterworks is a very easy and user friendly system for towns that cannot afford the larger cost of computer systems like Casselle.

I knew nothing about billing for a rural water system and chose this software because of good reviews. I am so glad I did, this software is very user friendly even for newcomers.

This program does exactly what we need it to do without being complicated and requiring multiple fields to be filled before you can move on to the next screen. Customer service is also great.

This is the second water utility software I have worked with and I have truly enjoyed the program and the tech support is wonderful.

I have had instances when the customer status is inactive and I'll go back and find a credit balance on the account of this penalty. I just have to watch for then and take off the credit balance.

All in all, very AWESOME. Thanks to the crew and I just Love the waterworks program.

I have thoroughly enjoyed working with Terri. She is a very pleasant, knowledgable person to work with when I have issues.

It is very user friendly and Terri and John are always there if you have a problem. I would highly recommend this program to any utility that is looking to improve their.

We at Compton Water have been very pleased with Water Works software. Their tec support is knowledgeable and always eager to help us with any issue.

Transitioning from our previous utility billing software occurred quickly and accurately. Waterworks customer service has always been friendly, responsive, timely, and competent.

We are very satisfied, and we wish all of our software was as easy to use.

The product is good, but the Customer Service is AWESOME. Our Rep is Teri, and she is always very willing to help, has the right answers and follows up on all requests.

Since September 2015 we have attempted to get minor issues resolved (concessions, address errors etc) to commence using the software.

The City of Everton has been using WaterWorks for approximately 13 years. It is a wonderful program; very easy to use.

We absolutly love the program and Terry is so so so helpful, so glad that we went with this company.

I started with my city a little over a year ago, the previously city clerk had been fired leaving me to start with zero training.

WaterWorks is a great program and easy to learn. If you need assistance you have immediate, helpful assistance.

If i get stuck i will call Terri, and end up saying duh.

The only issue I have had is that the computer takes off the final penalty charge when the customer is closed out.

I like working overall  with this software it's user friendly, reports are fast and easy, and working with great friendly people to help when we need help.

I hope I filled out the star ratings correctly-- you guys are the best!!! we have had water works. About 10 years and this is a wonderful software, it is customer friendly and I would not want.

We have been using this software for awhile and have not had any problems. Questions are answered very quickly and understandable.

Overall i like this plateform because is best reminder and CRM software.

Great low price asset management for small to medium enterprises.

I love how user friendly it is. I also love how fast the response time is.

Our company is very pleased with what the software has accomplished for our maintenance team.

I like the ease of use and having the app is very handy. It's a good way to communicate with the team.

The Customization of the software is quite extensive. Has an honest to goodness workflow that is concise and easy to follow.

System seems to freeze up a lot...  annoying when it happens and starting over means losing what you just typed.

It's going great - the ability to send people work orders to complete versus printing them out for them is super efficient.

Development team seems restricted on what they can and cannot do while finalizing the program for users.

I love that it is so easy to use. It makes it very convenient to open the APP and enter in the issue and have someone in the appropriate department come take care of it.

It has been good it has helped us to keep better track of our machines and the work and cost that has been done to them.

Most important thing is customer support and I really like the customer support. Upkeep team is really active.

Me and also team liked this software, our experience is very positive. Very supportive program.

I can use it from my desk or on my app when I'm walking around the property, which makes it convenient. Everyone on the software can view the outstanding projects.

Easy for multi-shift operation and follow ups instead of copying lists and losing track of jobs. Integration and Training were amazing and very helpful.

Not a lot of options to edit how reports print out. Also frustrating to have to upload photos and documents one by one rather than be able to drag multiple documents into a work order.

It is excellent product for multi facility and has best API integrations opportunities.

Finally a truly simple yet thoughtful and very useful solution to keep track and manage maintenance on our different assets.

The best way to describe it is we operate as a team. Specifically want to recognize the customer support staff who helped me.

So far, I have thoroughly enjoyed the ease of learning the process from creating work orders to completion of the same.

UpKeep makes quite easy to get a good picture of the asset allocation thanks to the good level of the reports available.

So far my learning experience has been amazing with the simplicity of the program.

I love the ease of using this software, the clean organization, and simple functionality.

Easy to use, helpful in any setting, and worth the investment.

I like the ability to email tasks to the system, the product is really simple to use and easy to integrate into the business.

Layout and design is great. The support team is awesome the few times I had to call note: my fault, nothing to do with the program.

Upkeep should also have an alert text or email warning the administration that there there was no entry for the services by the repair crew that day.

The Upkeep team were supportive with the initial purchase and integration.

The functionality and practicality are awesome. Its definitely an app that the creators invested a lot of time and thought into.

When typing on a picture the default font is crazy. When someone updates notes - no one gets alerted.

Our account manager [SENSITIVE CONTENT HIDDEN] is fantastic, she is great at explaining things to people of all technical levels.

The ease of access and functionality with a user friendly interface that is simple to use.

US Dollar

A multi-functional software solution designed specifically for the utilities industry, AMCS Utility Billing takes care of meter reading, billing and customer communication. Built on an intuitive user interface, it provides self-service features to view statements, pay online, and submit service requests through a customer portal.

LongDescription

Metered Billing

Recurring/Subscription Billing

Penalty/Cut-Off Processing

Customer Accounts

Meter Data Management

For Electricity

Service Call Management

Rate Management

Online Payments

Historical Reporting

ACH Payment Processing

For Water

Workflow Management

Email Management

Alerts/Notifications

Reporting & Statistics

Payment Collection

Work Order Management

Billing & Invoicing

Customer Management

Plant Management

For Natural Gas

Alerts/Escalation

Asset Lifecycle Management

Billing Rate Management

For Trash

For Cable

Workforce Management

Non-Metered Billing

User Management

Audit Trail

For Internet Service Providers (ISP)

Call Data Records(CDR)

For Telecommunications Industry

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

AMCS Utility Billing

In Person

Live Online

Webinars

Documentation

Videos

UpKeep is an Asset Operations Management solution that helps businesses scale by giving every Maintenance and Reliability team the tools and information they need to run Operations efficiently and effectively. From your desktop to your phone and even your tablet, UpKeep's CMMS is easily accessible from anywhere at any time. Create work orders on-the-go, get notifications when tasks are updated, and receive alerts straight from your app when assets go down making your business run more efficiently than ever before.

UpKeep offers core maintenance functionality, such as asset, inventory and work order management, and preventive maintenance to create service schedules. Users can see a tasks overview page showing upcoming work along with due dates, criticality and assets or workers assigned to each. When adding new tasks, users can include notes, a color-coded priority rating, images, assets, and users.

The mobile application gives users the ability to create projects, assign work orders, manage assets, and more. UpKeep is designed for small to midsize companies across various industry verticals.

UpKeep offers services on a monthly subscription basis that includes support via phone, email, and through an online knowledge base.

Real-Time Analytics

Document Templates

Product Identification

Receiving/Putaway Management

Forecasting

Quality Management

Purchase Order Management

Work Order Creation

Barcoding/RFID

Status Tracking

Barcode/Ticket Scanning

Safety Management

Tire Management

Multi-Channel Management

Subcontractor Management

Real-time Scheduling

SKU/UPC Codes

Asset Accounting

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Service Request Management

Equipment Management

IT Asset Management

Dispatch Management

Components Tracking

Digital Signature

Job Costing

Real-Time Monitoring

Contract/License Management

Supply Chain Management

Task Scheduling

Retail Inventory Management

Repair Tracking

Code Enforcement

Disposal Management

Material Requirements Planning

Spatial Analysis

Electronic Signature

Order Management

Space Management

Reservations Management

Manufacturing Inventory Management

Traceability

Invoice Management

Project Management

Real Time Synchronization

Procurement Management

Key & Lock Management

Customer Database

Recurring Appointments

Image Capture

Report Templates

Class Scheduling

Job Management

Calendar Management

Customizable Fields

Collaboration Tools

Barcode Printing

Reorder Management

Full Text Search

Barcode Recognition

Shipping Management

Productivity Analysis

Template Management

Warehouse Management

Item Management

Scheduling

Data Import/Export

Offline Access

Mobile Signature Capture

Downtime Tracking

Inventory Optimization

Process/Workflow Automation

Failed Inspection Tracking

Multi-Location

Self Service Portal

Facility Management

Version Control

Fuel Tracking

Technician Management

Bills of Material

File Storage

Mobile Access


Starter: $45 per user, per month (billed annually).

Professional: $75 per user, per month (billed annually).

Business Plus: $120 per user, per month (billed annually).

Enterprise plans are available on request.

AMCS Utility Billing vs UpKeep

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