UpKeep
About UpKeep
Awards and Recognition
UpKeep Pricing
Starter: $45 per user, per month (billed annually). Professional: $75 per user, per month (billed annually). Business Plus: $120 per user, per month (billed annually). Enterprise plans are available on request.
Starting price:
$45.00 per month
Free trial:
Available
Free version:
Available

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Most Helpful Reviews for UpKeep
1 - 5 of 1,316 Reviews
Paul
Verified reviewer
Food & Beverages, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Upkeep can change your whole maintenance program
It's as good at the information provided, which is made better because once it's in there, its accessible to anyone and over time, can provide information
PROSInformation, details, knowing what was done on a machine last time, it means that you don't necessarily have to do the same job twice. If a problem comes back and was misdiagnosed last time you can review what was done and see if you can find where the actual issue is. Locations, parts, assets, you can put them all into this software and down to the bolt you can provide details on any of them.
CONSThe UI needs work, especially when moving parts around or finding assets in a location. Having a naming standard helps a lot. If you know that an item belongs at a specific site, having a clear site name along with what it is makes a difference.
Reason for choosing UpKeep
It's a focused piece of software that does what it is designed to do very well. There are some options that had a better UI, but ultimately, the ability to set things up for preventative maintenance, the ability to input information quickly and the customization abilities set upkeep a step or two above its closest competitors, although you wouldn't be wrong to try them too, because there's things to like about them as well. Ultimately, upkeep is best when focused on it's target, which is maintenance. There are ways to customize things for other workers too, which can make the usefulness even better.
Vendor Response
Hi Paul! Thank you for taking the time to leave a review and for all of your feedback! We are so happy to hear UpKeep is providing value to you and your team and helping to improve your maintenance program. Your feedback regarding the UI of the Parts page is valuable and we will make sure to bring it to the attention of our Product team. Thank you again for taking the time to submit your feedback as we are always looking for ways to improve the app and make our customer's workflows as seamless as possible. Have a great day!
Replied November 2019
Jonathan
Hospital & Health Care, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Best overall usability
Overall, this is the best CMMS we have used. I did sample the top 10 for a year before deciding and upKeep was the best because of easy of use in the field. This software saves time by reducing paperwork and admin tasks.
PROSI sampled many different CMMS programs and upKeep was the only software that made the cut. This software is actually usable in the field.
CONSThere are a few additional features I would like to see. I would like to be able to set exact permissions per user. the amount of administrative data available to Limited Technician renders some functionality not usable. Not everyone needs a list of all vendors and customers. There needs be a permissions checkbox to limit some access and functionality per user. Depending on how this software is used, it could cause an issue. would you want everyone in your company to have a list of our all your customers and vendors? for this reason. We avoid using some features and have not upgraded to the business package.
Reason for choosing UpKeep
Usability in the field. Great intuitive interface in browser and app.
Reasons for switching to UpKeep
MicroMain was not mobile friendly. Their software created a full time position managing CMMS. UpKeep app does most of the work and cuts need of creating this position.
Vendor Response
Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team track work orders! Our team is always making improvements and adding new features to the application based on customer feedback. Feel free to visit our support page if you ever have any questions: https://www.onupkeep.com/customersupport/ Thanks again!
Replied April 2020
Lindsey
Oil & Energy, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed March 2022
Good Entry level CMMS System
A great basic CMMS meant for day to day use, to keep work orders, scheduled maintenance and parts/inventory. Lacks a lot of the higher end features that experienced users would want to impliment.
PROSVery easy to set up and get going, very easy to populated data, and very useful to schedule work orders, etc.
CONSAnalytics - the metrics that one needs the most , and use the most often are in basic, but they do take shortcuts in order to achieve numbers. Downtime tracking is a very mportant tool, but can't be used with manual events.
Reason for choosing UpKeep
Pricing of Users (requesters are free) and didn't require additional licenses (technical users and admin are the only paid subscriptions that you need). Initial presentations were well done, and polished,
Gabriela
Verified reviewer
Financial Services, 10,000+ employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2023
Server maintenance monitoring is performed thanks to UpKeep
It fits very well with the small brewing ecosystem we have. The facility management control and equipment maintenance schedule and frequent service schedules are automatic. By the time I place a work order for each time I use a machine, the observation of how often the tools are adjusted and transformed is very clear. The program could easily be expanded, making it possible for several individuals to monitor each job and assist in keeping up with routine repairs and damage. For an institution new to the computer game, this is a very simple procedure to learn and use. If you only use it on certain occasions, you will not gain much benefit from its use.
PROSThe utility of the meter for preservation reminders is very helpful. I own several machines that demand cycle count care, and finding them with Upkeeper is very simple. Individuals can request a work permit for resolution of any machine or facility complications they encounter. Any member of our staff can make a request, which can be immediately converted into an order so that nothing is missed. There are several machines that require specialized tools. With UpKeep me it is possible to find the parts that are next to each machine, as well as find the stock level of those parts.
CONSThe preset layout for the supply list seems to be in gradient descent. The parts I use most often are those with the lowest part number, so I need to reorder the sequence the moment I look at them. Writing down my preference would be an excellent addition. The ability to store our ongoing inventory repertoire is helpful, however how to do it to load it can be confusing. The guidance in the video was not very specific؛ written help would be helpful.
Vendor Response
Hi Gabriela, thank you for your review! Your satisfaction is our top priority, and we're committed to delivering excellence. When it comes to loading inventory could you please reach out to our customer support team at info@onupkeep.com? We're here to assist you every step of the way!
Replied September 2023
Jeff
Mining & Metals, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2021
A great choice for a intuitive CMMS
Immediately we are seeing the benefits of using UpKeep. It has helped to reduce the confusion of where someone left off or waiting for parts to arrive to complete the repair.
PROSUploading our plant information, including over 4,000 spare parts that we have cataloged was very easy. We were able to keep our spare part numbers and mirrored the layout of UpKeep with our own spare parts system, which in turn helped the plant personnel with the implementation.
CONSI would like to see the ability to add daily equipment checklists, that can be performed at a minimum twice daily and were generated automatically at a predetermined time. We currently make rounds through the plant and require our personnel to record the check.
Reason for choosing UpKeep
Hands down, I was impressed with how intuitive UpKeep appeared. I can’t say enough about how important it is to have the buy in of the plant personnel who use the platform. My guys were very nervous about another CMMS platform, based on their previous experience. They are excited and I have heard nothing but positive remarks about our new system.
Reasons for switching to UpKeep
It wasn’t user friendly and took a tremendous amount of time to manage.